Name: Embassy Suites Lubbock
Address: 5215 S Loop 289, Lubbock, Texas, United States of America, Lubbock, Texas, US
Price range: $112–$602 per night
Rating: 8.23

What guests think

Embassy Suites Lubbock earns strong praise for its friendly staff, generous made to order breakfast, evening reception, and lush atrium, while repeated critiques focus on inconsistent climate control and periodic maintenance or cleanliness problems.

Many guests like the spacious suites and comfortable beds, but note small bathrooms, worn furnishings, and occasional noise from the atrium or freeway. Pool and hot tub feedback is mixed, with reports of cold water, closures, odors, and other maintenance issues. Location is convenient to highways, restaurants, and shopping, but check-in delays occurred on busy days. Overall, expect a convenient, amenity-rich stay in an older property with uneven upkeep.

Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Spacious but Dated

Service

Friendly but Inconsistent

Location

Convenient

Dining

Great Breakfast

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests enjoy the atrium setting, evening reception, and on-site bar, but facilities show wear. Pool and hot tub feedback is mixed, with several reports of cold water, closures, odors, or other maintenance issues.

Related guest reviews

6

Crystal

Apr 21, 2025

·

Stayed 2 nights

Inside was cool with all the greenery and trees/plants, water and fish. The building is old and rooms were decent but a bit run down. Indoor pool was cold…heater wasn’t working properly but the kids still had a blast, they are older 7 and 10 so they can handle it. On the upside they have complimentary alcoholic drinks and snacks in the evening and the complimentary breakfast was really good.

6

Krisol

May 31, 2025

·

Stayed 1 night

The pool was broken

6

Kimberly

Jun 14, 2023

·

Stayed 1 night

Our room had curtains/curtain rod hanging off the wall. Reported. Had to have maintenance coma and repair. The managers greeting hour daily in the evening is appetizers and drinks. Basically hot sauce and chips. Not sanitary looking at all. Everything looked old and run down. Went to use the business center. Computers not working. Nobody could fix them. Overall disappointing.

10

Hal

Jun 5, 2025

·

Stayed 4 nights

The hotel and staff were superb!!! Just a beautiful facility!!! However, the swimming pool was just too cold for us. Wished that it had a little more comfortable temperature.

8

Dana

Sep 29, 2025

·

Stayed 2 nights

I stay here often because of the indoor pool and proximity to family. I usually encounter some issue. This time the air conditioner was not working as effectively as it should, there mold in the bathroom and the bathtub did not drain.

6

Stephanie

Feb 24, 2025

·

Stayed 4 nights

The rooms are rundown and need updating. The couches and chairs are dirty and need replacing. Lots of signs of wear and tear. We tried to use the hot tub but it was just as cold as the pool. The staff was great! All of the staff i interacted worth was friendly, helpful, and worked hard. The bar area is beautiful- the rooms just need updating

10

brandi

Dec 23, 2025

·

Stayed 1 night

The breakfast is always fresh, the managers social hours is awesome. Staff is always helpful and this hotel is the best. Love the decor and the location and everything about it.

2

john

Jun 28, 2025

·

Stayed 2 nights

Really run down and the pool smelled awful not sure what’s going on but it was the second time here that it’s been bad and run down. Very disappointed because we stay here like 3 times a year

8

Brian

Jan 8, 2025

·

Stayed 1 night

The stay overall was good, however some of the exterior doors are damaged and need repairs. It seemed on multiple occasions the key cards weren’t working because the door reader simply wasn’t working.

6

Debbie

May 7, 2025

·

Stayed 1 night

The rooms need to be updated and repaired. The pool was cloudy and smelled like a fish pond.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many mention clean rooms and public areas, while others report mildew or mold smells, dirty bathrooms, stained or worn carpets, and occasional musty or chemical odors.

Related guest reviews

6

Crystal

Jul 21, 2025

·

Stayed 1 night

Staff was great but room was not clean bathroom had hair all over toilet and bathtub, crumbs in the bed like the sheets weren't changed , and room smelled horrible.

10

Luis

Dec 31, 2025

·

Stayed 2 nights

The staff excellent, they gave us free drinks. It was very clean

6

Balasaheb

Jun 27, 2025

·

Stayed 4 nights

The property shows its age. For cleanliness I would rate it zero. The guy at the counter was great to help with going around Lubbock. The highest grade goes to Mr Water GM of catering/Restaurant who took extra effort to provide us Vegan breakfast every morning. The Breakfast area staff was super.

6

vicki

May 21, 2025

·

Stayed 3 nights

Room had food on door handle to room, hand and face markings on window outside. Floor in bathroom had not been cleaned.

6

Jeffery

Feb 18, 2025

·

Stayed 1 night

The room smelled bad and tv didn't work and bedding was dirty already and toilet barely would flush the place is just old and not clean at all

6

Denise

Sep 25, 2025

·

Stayed 1 night

The staff was great! Breakfast was good! Food at bar was good but pricey. The rooms smelled stuffy and kind of smelled of mildew. The hotel had a strong antiseptic smell to it. If you asked me if I would stay there again, I’d say no.

8

Michael

Sep 20, 2025

·

Stayed 1 night

The room smelled of damp mold. Furniture is very out dated

4

Celia

Jul 27, 2025

·

Stayed 1 night

The room I’m in you can hear the noise from the AC unit. The tub is nasty. I will never stay here again.

4

Kimberley

Oct 3, 2025

·

Stayed 1 night

Hotel called and said we no longer have your selected room available. What? They said because room was booked through Hotels.com only "a room" was guaranteed, not the room I'd selected. They offered a free snack if we chose a different type room. I requested a credit for price difference ($50) which they finally agreed to. Upon arrival, the room was dirty, the shower moldy, furniture scratched, holes in carpet. I called desk and said, this room is filthy and should not even be rentable and requested a different room but they said, sorry last room, nothing we can do. I stay here 5-8 times a year if available booked through hotels.com but having 2nd thoughts about the hotel and using hotels.com for future travel if this is the kind of service that I can expect!

10

Michael

Sep 28, 2025

·

Stayed 2 nights

This room was much cleaner than room #118 where we stayed last week and it did not smell of damp mold.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with comfortable beds, but decor and furniture are dated, bathrooms can be small, and noise from the atrium or freeway affects some stays. Climate control is a recurring issue, with rooms sometimes too hot or difficult to adjust.

Related guest reviews

8

Joan

Sep 29, 2025

·

Stayed 2 nights

The hotel rooms need some updating. Furniture old and worn; bathroom/ shower area is old and small. Beds were comfortable and breakfast good. Like the lobby/bar area but open til midnight and loud on our first night for the person sleeping on the couch. Should at least have the guests in the bar area keep it down after a certain time. We changed rooms for out 2nd night

6

Curt

Sep 29, 2025

·

Stayed 2 nights

Staff was great. The main issue was the age of the overall facilities. Furniture was falling apart. My wife was cut by a metal piece coming off one of the queen beds. Toliet seat was cracked so the way through... to be clear, we stay here 4 to 5 times a year. We have seen the "needs" continue to grow. Again, staff was great! And overall value was great! I know a major renovation cost double given the lost revenue while work is commencing. Plus rates may/will go up. So tough...my family still enjoys the Embassy/Barcelona more than the Overton or others in the area.

6

Kimberley

Aug 3, 2025

·

Stayed 2 nights

This is our go to place when travelling to CO or doing research at Tech. Some of the rooms are getting a little tired - carpet wrinkled, missing coffee table, outlets that don't work, etc. Still a great value.

10

Barbara

Aug 23, 2025

·

Stayed 1 night

Rooms, beds, were very comfortable.

10

Amanda

Oct 19, 2025

·

Stayed 1 night

Clean room , friendly staff , breakfast was great ! Only hard part is it was alittle loud until about 1am , and you could hear cars on the highway. we are used to being asleep by 1030. But everything else was amazing! Very happy with our stay

10

Tim

Jun 8, 2025

·

Stayed 1 night

Spacious clean room. Very small bath. Good breakfast

6

Paula

Jul 24, 2025

·

Stayed 1 night

The property was very dark inside including the rooms. It didn't look like it had ever been updated. Our room needed painting and the furniture looked very old and scuffed up. I have been to other Embassy Suites and they were very nice. Not what I expected from an Embassy Suites.

8

Roy

Dec 9, 2023

·

Stayed 1 night

Rooms could use updating.

10

Priscilla

Aug 17, 2025

·

Stayed 2 nights

Rooms were spacious, comfortable, and bed was very comfortable. A little tall but still comfortable. The room temperature took a little adjustment as it was humid initially but I figured it out. I didn't like that towels were not replaced when I left my used ones on the floor. I guess replaced towels has to be directly asked or stated to the front desk or house keeping. But overall it was a great stay and I would stay there again should I ever find myself in Lubbock for an overnight or longer stay..worth the money..

8

Beth

Sep 6, 2025

·

Stayed 2 nights

The rooms are old and wood work scratched and chip. The AC was okay but did not cool more if decreased temp.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, especially at breakfast. However, guests report inconsistent experiences, including delayed check-ins, slow or inattentive bar service, key or maintenance hassles, and limited housekeeping during stays.

Related guest reviews

10

jose

Sep 26, 2023

·

Stayed 3 nights

The hotel is really center located and very friendly staff. Just a few concerns about front office staff. They got a call and was arguing with a guest about canceling their reservation. They could have just finished with us and then resolve that issue. My keys didn't work several times and went up and told them my first name and they gave me a key. They should require to see a Driver's License. Breakfast was great and loved the facility. Thanks,

10

Joseph

Nov 7, 2025

·

Stayed 1 night

Excellent service from all. Nice clean room and a very good breakfast.

6

Rochelle

May 19, 2024

·

Stayed 1 night

Check in staff very rude.

6

Mary

Feb 11, 2024

·

Stayed 1 night

Check in was at 4 pm. We arrived at 4:15 and they told us our rooms were not ready. It was a family trip so we had 4 rooms. After 15 minutes, we were told they were inspecting them it would be a few minutes. At 4:50, I went to check what was taking so long and we were then told that the rooms would not be ready for another hour. I then asked to speak to a manager and they said there was not one on site. We were told that they were short handed and some teams did not check out on time. After a few minutes she said she could get us in some other rooms. I can say the breakfast was good.

10

Larry

Mar 20, 2025

·

Stayed 2 nights

Staff in breakfast area was excellent. Check in was very easy, and made sure we received a room that met our needs.

10

Juanita

Nov 22, 2023

·

Stayed 1 night

Front desk was super easy to work with, happy hour was awesome.

8

Marilyn

Sep 22, 2025

·

Stayed 3 nights

No housekeeping during stay of 3 nights. Rest of staff was great.

4

Scott

Apr 20, 2025

·

Stayed 1 night

Our check in time was delayed by an hour. They didn’t offer anything while we waited, just said leave a number we’ll call you. They didn’t call, I just happened to go up to the desk to ask an unrelated question and the woman working at the desk said the room was ready. She also wasn’t rude but came across a little short - probably because people were annoyed at delayed check-ins but that wasn’t our fault.

4

Kimberley

Oct 3, 2025

·

Stayed 1 night

Hotel called and said we no longer have your selected room available. What? They said because room was booked through Hotels.com only "a room" was guaranteed, not the room I'd selected. They offered a free snack if we chose a different type room. I requested a credit for price difference ($50) which they finally agreed to. Upon arrival, the room was dirty, the shower moldy, furniture scratched, holes in carpet. I called desk and said, this room is filthy and should not even be rentable and requested a different room but they said, sorry last room, nothing we can do. I stay here 5-8 times a year if available booked through hotels.com but having 2nd thoughts about the hotel and using hotels.com for future travel if this is the kind of service that I can expect!

6

Joey

Nov 3, 2024

·

Stayed 3 nights

This hotel is showing its age, although for the most part it still looks pretty good. We stayed in a corner suite, which is the best room at the hotel according to the front desk. Despite this, there were stains on the chairs and the wallpaper was peeling in the bathroom. It's an old school Embassy, so it has an open atrium. At night it was quite nice, with ambient lighting and quiet music over the PA system. The bar was not a good experience, however. Twice I went down at about 8:45pm and was ignored by the bartender. Both times, after about 15 minutes of sitting there I had to flag the bartender down. The second night the bartender chatted up a small group of other customers, repeatedly walking by me without acknowledging me. I bartended for 31 years - this is not how bar service is supposed to be done. We've stayed here several times over the past couple of years. It's unlikely we'll stay there ever again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently off the highway near restaurants and shopping, and handy for Texas Tech visits. Some guests note freeway noise and tricky one-way access to parking.

Related guest reviews

10

Stephanie

Oct 9, 2023

·

Stayed 1 night

It was a nice place to stay. You can tell it’s “older”, but I would recommend it. Nice to have a bar/restaurant/ and a great breakfast setup. Best one I’ve seen in a long time.

10

Danielle

Jan 20, 2025

·

Stayed 1 night

This the perfect spot for our over night in Lubbock. A litter far from TTU, but not too bad.

10

Paul

Nov 29, 2023

·

Stayed 3 nights

The property is in a perfect location for dining, shopping and late night entertainment. The management and staff is top shelf. The cook to order breakfast is by far the best in Lubbock.

10

Dolores

Mar 5, 2025

·

Stayed 1 night

Rooms on the freeway side are a little noisy but the bed was very comfortable. Breakfast had lots of choices but the cooked to order omlettes were the best! The atrium is beautiful. Would definitely stay there again.

8

Michael

Aug 14, 2023

·

Stayed 1 night

This hotel has not been updated in decades. It needs new furniture, new carpet, etc. Good location near restaurants and shopping.

6

Roger

Aug 15, 2025

·

Stayed 1 night

This is an older Embassy Suites hotel in a good location just off the Lubbock south loop. The room was comfortable and partially remodeled. While it was clean, there were several maintenance issues that should have been reported by the housekeeping staff and fixed. Front desk was friendly but slightly disorganized. Best feature was the breakfast which was a full buffet and also offered made-to-order omelets.

10

Inocencia

Jun 20, 2024

·

Stayed 1 night

Staff. Location.

10

Isable

Jan 27, 2025

·

Stayed 2 nights

It was honestly one of the best days I have ever experienced. The only issue I had it was really hard to find a parking or to even access the parking lot without having to go completely around the highway to make a U-turn because it’s only on a one-way street. Other than that, the hotel itself and staff was remarkable.

8

James

Jun 9, 2025

·

Stayed 1 night

This property is quite dated. The furniture is beat up and scuffed. Bathroom was very small. Staff were awesome, and the food and happy hour were great! The kids said it felt like a very fancy hotel. Close to a lot of restaurants and shopping. Convenient and right off the highway. Overall we had a great stay!

8

Luis

Aug 3, 2025

·

Stayed 1 night

We like the area and the surrounding

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast consistently stands out, with a full buffet and made-to-order omelets. The evening reception is appreciated, while bar or restaurant offerings are described as average or pricey, with occasional slow service.

Related guest reviews

10

David

Oct 13, 2024

·

Stayed 3 nights

The staff is outstanding in all areas. The hotel has a neat design and is beautiful. We loved our room and it gave us and our son privacy at night. The complimentary breakfast was one of the best we have had in all our stays at hotels. Definitely will stay again if ever in Lubbock.

10

Davin

Sep 29, 2025

·

Stayed 1 night

Amazing breakfast

10

joseph

Jun 29, 2025

·

Stayed 1 night

The room was nice and the breakfast was a embassy suites standard-excellent

10

Barbara

Aug 2, 2025

·

Stayed 1 night

Love the breakfast. Made to order omelet

10

brandi

Dec 23, 2025

·

Stayed 1 night

The breakfast is always fresh, the managers social hours is awesome. Staff is always helpful and this hotel is the best. Love the decor and the location and everything about it.

10

Suzanne

Sep 14, 2025

·

Stayed 1 night

Great breakfast option with omelettes and more! Great stay with plenty of room for our family.

6

Roger

Aug 15, 2025

·

Stayed 1 night

This is an older Embassy Suites hotel in a good location just off the Lubbock south loop. The room was comfortable and partially remodeled. While it was clean, there were several maintenance issues that should have been reported by the housekeeping staff and fixed. Front desk was friendly but slightly disorganized. Best feature was the breakfast which was a full buffet and also offered made-to-order omelets.

6

Jody

Jul 21, 2025

·

Stayed 3 nights

The property is definitely showing its age. The food in the restaurant was typical bar food.

2

Chris

Jun 7, 2025

·

Stayed 1 night

Breakfast was excellent. Very much expected at Embassy Suites. This is a very low tech hotel. Standard outlets but if you have high tech devices such as phones, hearing aids, any USB items that need to be recharged then bring USB hubs with enough ports. They advertise an Italian restaurant, Just plan on expensive bar food. Misleading. Disappointing.

6

Joey

Nov 3, 2024

·

Stayed 3 nights

This hotel is showing its age, although for the most part it still looks pretty good. We stayed in a corner suite, which is the best room at the hotel according to the front desk. Despite this, there were stains on the chairs and the wallpaper was peeling in the bathroom. It's an old school Embassy, so it has an open atrium. At night it was quite nice, with ambient lighting and quiet music over the PA system. The bar was not a good experience, however. Twice I went down at about 8:45pm and was ignored by the bartender. Both times, after about 15 minutes of sitting there I had to flag the bartender down. The second night the bartender chatted up a small group of other customers, repeatedly walking by me without acknowledging me. I bartended for 31 years - this is not how bar service is supposed to be done. We've stayed here several times over the past couple of years. It's unlikely we'll stay there ever again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$139
March	$129
April	$157
May	$177
June	$150
July	$133
August	$171
September	$137
October	$181
November	$160
December	$150

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $298	19 $219
20 $120	21 $202	22 $176	23 $146	24 $143	25	26
27 $112	28 $144	29 $154	30 $150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $159	3 $165
4 $136	5 $145	6 $146	7 $145	8 $145	9 $418	10
11 $169	12 $145	13 $149	14 $176	15 $256	16	17 $602
18 $136	19 $150	20 $150	21 $150	22 $150	23 $189	24 $197
25 $141	26 $150	27 $150	28 $151	29 $170	30	31

Embassy Suites Lubbock

Prices for Embassy Suites Lubbock

Monthly average prices

About this property

Location

Room options

Two-Room Suite 2 Queen Beds

Premium Suite, 1 King Bed

Two-Room Suite, Roll-In Shower 2 Queen Beds

Two-Room Suite, Accessible Tub 1 King Bed

Two-Room Suite, Accessible Tub 2 Queen Beds

Two-Room Premium Suite, Accessible Tub 1 King Bed

Deluxe Corner Suite 1 King Bed

Deluxe Corner Suite, Hot Tub 1 King Bed

Two-Room Suite 1 King Bed

Suite, Accessible

Two-Room Premium Suite 2 Queen Beds

Two-Room Executive Suite 1 King Bed

Guest reviews of Embassy Suites Lubbock

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites Lubbock

Considering this hotel for your Lubbock trip?

Prices for upcoming dates