Name: Fairfield Inn & Suites Lubbock
Address: 4007 South Loop 289, Lubbock, Texas, United States of America, Lubbock, Texas, US
Price range: $119–$585 per night
Rating: 7.83

What guests think

Across recent reviews, travellers describe Fairfield Inn & Suites Lubbock as generally clean and comfortable, with friendly, helpful staff, a convenient location near dining and highways, and a solid complimentary breakfast that several guests specifically praised.

Several reviews report housekeeping gaps or unclear policies about daily service and towel replacement. Facilities and room upkeep are mixed, with repeated mentions of the indoor pool being closed during some stays, some dated or dim rooms, and intermittent TV or Wi‑Fi issues; a few guests also disliked the parking fee. Overall, it suits straightforward stays; verify pool availability and housekeeping expectations in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: several guests found the indoor pool closed during their stay, while one noted a clean, maintained pool when open. A few mentioned a slow elevator, a difficult luggage cart, and a parking fee and rough lot.

Related guest reviews

6

Joan

Dec 31, 2023

·

Stayed 3 nights

Easy access to where we needed to go. Upon checking in, I specifically asked if the pool was available. I needed it for rehab of my left hip. I was told it was. That night I saw a note on the door of pool that it was closed. Next day I inquired & was told something about cleaning & would be available in afternoon. Then I received a call from the front desk that it would not be fixed. Attendant was super nice but I missed 3 days of rehab & not pleased. I was refunded for a night, but again I would have rather paid full price & do rehab.

6

Shannon

May 25, 2024

·

Stayed 1 night

I chose this hotel because of the indoor pool. I was only staying one night while I was in town to pick up my niece and nephew to bring them to Florida. I was very sad when I checked in and found out the pool was not open. I would have stayed at a different hotel.

10

kari

Jun 29, 2024

·

Stayed 1 night

The hotel was clean and quiet. The elevator is very slow, but we took the stairs if we werent carrying luggage. The pool area was clean and seemed well maintained. Breakfast was good.

6

Angie

Aug 25, 2024

·

Stayed 1 night

The luggage cart needed new wheels; it was hard to push and made alot of noise. The room smelled of smoke upon entering. I found a hair in my breakfast that was being served by the hotel. On the morning of ckout, when we we were going to bkfast, housekeeping said they would not go in our room if we were checking out. When we returned from breakfast, someone with a room key opened our door. Good thing I had the latch on. They said “oh, I’m sorry, I thought this room was empty” This Fairfield was substandard.

4

Jackie

Jul 23, 2023

·

Stayed 1 night

I booked this stay because it was my granddaughter birthday and she wanted to go swimming. We get to the hotel only to learn the pool was not available. No where was it listed it was not. The front desk clerk went ABOVE AND BEYOND to get us into another hotel in the same area we were in (double the price unfortunately). But was just thrilled with his helpfulness

10

Miguel

May 21, 2023

·

Stayed 1 night

Actually, I was a little surprised that we had to pay the three dollars to use the parking lot.

4

Rosa

May 10, 2023

·

Stayed 1 night

Charging for your customers to park is absurd, especially when the parking lot is in bad condition. Also, the fan in the bathroom was not working. Otherwise confortable stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests said rooms and property were clean, but several reported no daily housekeeping or towel replacement unless requested. Isolated complaints cited a smoke odor and worn carpets.

Related guest reviews

8

James

Jun 21, 2025

·

Stayed 1 night

Clean comfortable room. Good breakfast.

4

Mona

Dec 20, 2024

·

Stayed 3 nights

Did not clean room- had to ask for towels when we got back in evening. Not much concern. At check in our toilet ran consistently and husband had to fix. We have stayed here prior but this was the worst! No more Fairfield for us!

8

TONI

Oct 20, 2025

·

Stayed 1 night

Check in clerk was friendly. Room was clean, but tv did not work & when I called to report it I was told a repair order would have to be made. However, it was 10 pm so I understood that.

4

Sonia Ugarte

Dec 8, 2024

·

Stayed 2 nights

There wasn’t an employee at the front desk at all times. Several times we needed things and we had to call out loud to see if anyone was working. We had an issue with the TV and channels. Not all available channels were working. We did report it to the front desk but it wasn’t fixed. We also were expecting our room to be cleaned or at least given new towels. There is a sign in the restroom that if you want new towels leave the dirty ones on the floor and they will be replaced. When we returned to our room nothing was touched. We were not told we needed to notify the front desk if we wanted clean room service everyday.

10

Sharen

Apr 24, 2025

·

Stayed 1 night

Neat and clean and quiet. I enjoyed breakfast too!

10

kari

Jun 29, 2024

·

Stayed 1 night

The hotel was clean and quiet. The elevator is very slow, but we took the stairs if we werent carrying luggage. The pool area was clean and seemed well maintained. Breakfast was good.

10

Connie

Dec 27, 2023

·

Stayed 1 night

The front desk person was very friendly and the rooms were clean. Plenty of outlets and counter space in bathroom for your personals! Will stay there again.

6

ralph

Nov 24, 2024

·

Stayed 2 nights

They don't clean rooms daily, and you are not informed of that at any time. Not t in bathroom tells you to leave towels on the floor if you want them replaced, but they don't check the rooms since they don't clean them.

10

Amy

Jan 29, 2023

·

Stayed 1 night

Great location, clean property, staff was helpful and friendly.

4

Mariana

Sep 29, 2024

·

Stayed 1 night

This was probably the worst most expensive hotel room in the history of hotels. Texas Tech weekend and of course all hotels increased their prices. This hotel should not call itself a Marriot. It is old, dirty and uncomfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Guests often described rooms as comfortable and adequately sized, but upkeep varies: dim lighting, worn or taped carpet, short shower curtains, weak Wi‑Fi or TV issues, and occasional appliance or flooring problems were noted.

Related guest reviews

10

Melissa

Jun 20, 2025

·

Stayed 1 night

Logan checked us in - excellent customer service. He was so friendly and recommended a restaurant we could walk to. Very professional as well. room is large and comfortable. Clean and comfortable bed. Would definitely recommend.

8

Bonnie

Apr 29, 2025

·

Stayed 1 night

Place was clean but tired. The carpet in our room must have a hole, or rip as it was duck taped.

6

Kenneth

Mar 10, 2024

·

Stayed 2 nights

Tried to call the hotel, but I was going to be late checking in on Friday, but could not get a hold of anyone at the front desk for hours. The king size mattress I was sleeping on was horrible. The floor was not level as a man with peripheral neuropathy problems made it difficult to walk, especially at night. Breakfast was OK though

8

John

Aug 8, 2025

·

Stayed 3 nights

The refrigerator did not stay cool,

10

Stephanie

Aug 17, 2025

·

Stayed 2 nights

My stay was really good. Everyone was polite and friendly. My only compliant is the lighting in the bathroom needs to be different and not so dark.

4

Sonia Ugarte

Dec 8, 2024

·

Stayed 2 nights

There wasn’t an employee at the front desk at all times. Several times we needed things and we had to call out loud to see if anyone was working. We had an issue with the TV and channels. Not all available channels were working. We did report it to the front desk but it wasn’t fixed. We also were expecting our room to be cleaned or at least given new towels. There is a sign in the restroom that if you want new towels leave the dirty ones on the floor and they will be replaced. When we returned to our room nothing was touched. We were not told we needed to notify the front desk if we wanted clean room service everyday.

8

James

Aug 26, 2025

·

Stayed 1 night

What has happened to lighting in the renovation of hotels? There were two queens in our room and NO lighting beside the beds. The coffee in the room was great--noth regular and decaf.

6

Chris

Oct 7, 2025

·

Stayed 1 night

The room was clean and smelled good. Everything was in working order. We had a handicapped accessible room with a walk-in shower, no tub. The shower curtain did not reach the floor, so the floor got splattered with water from the shower making it really dangerously slippery.

8

Jasmine

Apr 6, 2024

·

Stayed 2 nights

Queen size beds are not queen size.

8

Kevin

Jun 23, 2024

·

Stayed 1 night

The internet connection was very weak, I had to constantly re-boot and believe it or not the TV reception was similar to internet.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful, with smooth check‑ins. Some guests experienced inconsistent responsiveness, including unattended front desk, difficulty reaching staff by phone, and unclear housekeeping communication.

Related guest reviews

10

John

May 4, 2025

·

Stayed 1 night

Excellent property. The bed and linens were comfortable, the shower HOT and the staff excellent.

10

Melissa

Jun 20, 2025

·

Stayed 1 night

Logan checked us in - excellent customer service. He was so friendly and recommended a restaurant we could walk to. Very professional as well. room is large and comfortable. Clean and comfortable bed. Would definitely recommend.

10

Sherri

Sep 10, 2025

·

Stayed 4 nights

Staff was very friendly. Breakfast was great! Convenient location.

6

Kenneth

Mar 10, 2024

·

Stayed 2 nights

Tried to call the hotel, but I was going to be late checking in on Friday, but could not get a hold of anyone at the front desk for hours. The king size mattress I was sleeping on was horrible. The floor was not level as a man with peripheral neuropathy problems made it difficult to walk, especially at night. Breakfast was OK though

10

Susan

Oct 15, 2023

·

Stayed 2 nights

My family met me for Texas Tech homecoming. We had a wonderful time and the staff gave excellent customer service. I may come back first of next year with my cousin for a one night stay. I really liked your location. Thank you for your kindness!

10

Priscilla

Apr 16, 2025

·

Stayed 2 nights

It was very relaxing. Staff were very nice and helpful.

4

Sonia Ugarte

Dec 8, 2024

·

Stayed 2 nights

There wasn’t an employee at the front desk at all times. Several times we needed things and we had to call out loud to see if anyone was working. We had an issue with the TV and channels. Not all available channels were working. We did report it to the front desk but it wasn’t fixed. We also were expecting our room to be cleaned or at least given new towels. There is a sign in the restroom that if you want new towels leave the dirty ones on the floor and they will be replaced. When we returned to our room nothing was touched. We were not told we needed to notify the front desk if we wanted clean room service everyday.

10

Connie

Dec 27, 2023

·

Stayed 1 night

The front desk person was very friendly and the rooms were clean. Plenty of outlets and counter space in bathroom for your personals! Will stay there again.

10

Kathy

Dec 26, 2023

·

Stayed 1 night

Staff friendly and efficient

10

Jackie

Jun 3, 2025

·

Stayed 2 nights

From check-in to check-out our stay was a good experience. The staff was very kind and attentive. We felt like it was a safe area being that there are multiple hotels around. We would stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for highway access and close to shopping and dining, and several guests felt the area was safe.

Related guest reviews

10

Dennis

Mar 19, 2025

·

Stayed 1 night

Good location!

10

Sherri

Sep 10, 2025

·

Stayed 4 nights

Staff was very friendly. Breakfast was great! Convenient location.

10

Susan

Oct 15, 2023

·

Stayed 2 nights

My family met me for Texas Tech homecoming. We had a wonderful time and the staff gave excellent customer service. I may come back first of next year with my cousin for a one night stay. I really liked your location. Thank you for your kindness!

10

abel

Sep 29, 2024

·

Stayed 1 night

Nice place close to shopping and Dining places

8

Clay-Julie

Jul 20, 2024

·

Stayed 1 night

Good price and convenient location.

10

Amy

Jan 29, 2023

·

Stayed 1 night

Great location, clean property, staff was helpful and friendly.

10

Jackie

Jun 3, 2025

·

Stayed 2 nights

From check-in to check-out our stay was a good experience. The staff was very kind and attentive. We felt like it was a safe area being that there are multiple hotels around. We would stay here again.

8

Jose

Aug 5, 2024

·

Stayed 1 night

easy on easy off from the express way. several dinning choices within walking.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, with a few mentions of good variety. One guest reported a cleanliness issue at breakfast.

Related guest reviews

8

James

Jun 21, 2025

·

Stayed 1 night

Clean comfortable room. Good breakfast.

10

Sherri

Sep 10, 2025

·

Stayed 4 nights

Staff was very friendly. Breakfast was great! Convenient location.

10

Sharen

Apr 24, 2025

·

Stayed 1 night

Neat and clean and quiet. I enjoyed breakfast too!

10

kari

Jun 29, 2024

·

Stayed 1 night

The hotel was clean and quiet. The elevator is very slow, but we took the stairs if we werent carrying luggage. The pool area was clean and seemed well maintained. Breakfast was good.

8

David

Jul 8, 2024

·

Stayed 1 night

Very comfortable hotel with a good breakfast selection.

6

Angie

Aug 25, 2024

·

Stayed 1 night

The luggage cart needed new wheels; it was hard to push and made alot of noise. The room smelled of smoke upon entering. I found a hair in my breakfast that was being served by the hotel. On the morning of ckout, when we we were going to bkfast, housekeeping said they would not go in our room if we were checking out. When we returned from breakfast, someone with a room key opened our door. Good thing I had the latch on. They said “oh, I’m sorry, I thought this room was empty” This Fairfield was substandard.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$94
February	$117
March	$117
April	$154
May	$146
June	$131
July	$112
August	$115
September	$120
October	$150
November	$130
December	$152

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $242
20 $121	21 $132	22 $139	23 $134	24 $129	25	26 $583
27 $120	28 $121	29 $120	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $181	3 $136
4 $120	5 $121	6 $120	7 $121	8 $120	9 $181	10 $556
11 $119	12 $120	13 $120	14 $120	15 $130	16 $585	17
18 $121	19 $121	20 $120	21 $121	22 $136	23 $161	24 $125
25 $121	26 $121	27 $121	28 $121	29 $141	30 $454	31 $555

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Hearing Accessible

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, 2 Queen Beds

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairfield Inn & Suites Lubbock

Have a question?

Prices for upcoming dates