Name: Hyatt Place Dallas/Plano
Address: 3100 Dallas Parkway, Plano, Texas, United States of America, Plano, Texas, US
Price range: $99–$156 per night
Rating: 8.5

What guests think

Across recent stays at Hyatt Place Dallas/Plano, travelers frequently praise friendly staff, clean and spacious rooms, and a convenient location near dining and highways, while noting generally tasty breakfasts that can feel limited and end early on weekdays.

Several reviews report room maintenance and equipment problems, including inconsistent air conditioning, limited or nonworking TV channels, lukewarm showers or slow drains, and a somewhat dated feel. A few guests also mention pests, occasional elevator outages, and frustrating overbooking or service lapses. Overall, expect comfortable, quiet rooms and convenient access, with occasional hiccups in maintenance or operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Amenities include a small outdoor pool, a lobby bar, and plentiful parking. Guests report the pool can be crowded and not heated, bar hours/info can be inconsistent, some parking lights were out, the gym feels basic with maintenance issues, and elevators or a media room were occasionally inoperable.

Related guest reviews

4

Patricia

Oct 19, 2025

·

Stayed 4 nights

There were rowdy hockey teams staying at the hotel and they broke an elevator per the front staff. Very inconvenient. We asked for extra pillows and were told there were none. Our room had a bathroom door that was all chipped and broken on the bottom. Hotel seems tired and older.

6

Timothy

Jul 11, 2023

·

Stayed 3 nights

The media room was unserviable for 3 days

10

Clayton

Nov 14, 2024

·

Stayed 4 nights

The hotel was great. Clean rooms, friendly service, great breakfast. It was close to everything and had plenty of parking. A nice restaurant was right next door.

10

Lauren

May 3, 2023

·

Stayed 2 nights

Great property with breakfast buffet included and onsite bar. Rooms are clean and spacious. Highly recommended.

8

LaMar

Jun 22, 2025

·

Stayed 3 nights

Great property and services except for front desk staff wearing masks, not knowing food services available and telling us no, we don't do that when the sign by the bar says they do. Parking lights were out and it didn't make us feel safe.

6

David

Jul 11, 2024

·

Stayed 2 nights

This property is dated, but clean. The AC unit in my room was a window mounted unit that made a lot of noise. About half the staff was warm and friendly and the rest grumpy. The breakfast was good. The workout facility was poorly maintained. The pool was crowded and on the small side. The location is good.

8

Charlotte

Mar 25, 2024

·

Stayed 2 nights

Elevator did not work

8

Jose

Jul 13, 2025

·

Stayed 2 nights

I went with my wife and kids for the weekend, Everything was fine , the rooms are big , area is safe the breakfast is good they have a bar in the lobby. The only thing we had an issue is because the plumbing sucks everytime we will take a shower we had to wait about 10 - 15 min after for the other to take a shower because the drain was so slow.

10

Wally

Apr 29, 2025

·

Stayed 1 night

Great size room; excellent breakfast; adequate gym but 24/7 was excellent

10

Andrew

May 31, 2023

·

Stayed 1 night

Nice stay- just wished the pool was heated!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean. However, some report pests (cockroaches, water bugs, rats), occasional odors, or worn carpets.

Related guest reviews

6

Sarah

Jun 9, 2024

·

Stayed 1 night

Woke up very early to a giant cockroach in the bathroom! Everything else was good, but that tainted my experience. Also, the carpet looks very old needs replaced. Had it not been for those two things, it could have been 5 stars.

10

Hollie

Aug 22, 2024

·

Stayed 2 nights

We loved staying here. The entire hotel was clean and the staff was friendly throughout. The rooms were very clean and spacious and we would definitely stay again!

10

Caroline

Sep 14, 2023

·

Stayed 1 night

Check in was easy and the guy at the front desk was so friendly and helpful (I’m sorry I can’t remember his name). Perfect room and great mattress. Love the shampoo and body wash in the shower. My only negatives are some of the parking lights were not working - which the fro t desk said they’d fix immediately and the other thing - which is so hard to control - is that we saw a big rat run across the porte cochere when were walking back from dinner. But awesome stay overall!

10

Elizabeth

Nov 28, 2025

·

Stayed 2 nights

I had an Awesome stay! The staff is very friendly and helpful. My room was very comfortable and clean. The area is safe and to me not extremely loud considering the hotel is just off the highway. I will definitely stay here again. Thank y'all very much!!

6

Freddy

Apr 17, 2024

·

Stayed 2 nights

The smell of insecticide was overwhelming. But given the dead cockroaches and crawling spiders, much needed.

10

Gina

Feb 21, 2025

·

Stayed 2 nights

The staff were friendly and welcoming, the rooms were clean and accommodating, and the check-in and check-out was easy. Would definitely recommend!!

10

Ruby

Nov 3, 2025

·

Stayed 2 nights

Rooms were clean. Staff very courteous

10

troy milborn

Jan 9, 2025

·

Stayed 2 nights

Clean and very friendly staff!

4

Sheryl

Apr 16, 2024

·

Stayed 1 night

Hotel assigned same confirmation to two different reservations so mine got booted when the other customer checked in first. Long wait while they figured it out. Got a room but cockroach in the hall made me wish I’d booked a different hotel.

6

Stacy

May 23, 2025

·

Stayed 4 nights

Very run down and out dated. Saw a huge cockroach roaming the halls. Very smelly like something was rotting.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, quiet, and comfortable, with layouts that include sitting areas, though some bathrooms feel small or oddly configured and in-room microwaves are often absent. Recurring issues include noisy or underperforming AC, limited or no TV signal, and minor maintenance flaws.

Related guest reviews

8

LISA

Sep 4, 2023

·

Stayed 1 night

TV did not work "no signal'

8

Richard

May 16, 2025

·

Stayed 3 nights

I had an overall positive experience, but the TV and A/C were old and didn’t not perform as well as other similarly priced hotels I’ve recently stayed. For example, the local channels must use a digital antenna and the reception was not good…made some preferred channels unwatchable. The A/C also struggled to keep the room cool enough. I stayed in a similar sized Hilton hotel room within the past week and had its A/C set at 71 and was very comfortable; while I had to set the Hyatt A/C to 69 and still wasn’t not as comfortable… a wall thermostat my address the A/C issue.

8

Morgan

Jan 28, 2025

·

Stayed 1 night

I didn’t know what I was getting myself into when I had to have a place to stay for a doctor’s appointment. I was pleasantly surprised at the convenience of the location to where the doctor’s office was located. It was easy to find and parking was abundant. I was on the first floor and it was very quiet. The facilities looked nice and I had no issues. I did find a rather large (alive) water bug in my room, but we didn’t bother each other. I looked everywhere in the room and couldn’t find a microwave stashed anywhere, but I didn’t have anything to heat up, so it was fine. No knocked points there. I was happy with the stay and will definitely stay there again.

6

Ron

Aug 14, 2025

·

Stayed 1 night

AC does not work properly

8

Rafay

May 9, 2025

·

Stayed 3 nights

Pretty standard. No safe in the rooms. Bathrooms are oddly built. The door opens barely missing the toilet because it’s small. Just keep pocket doors instead if space is such an issue. But no complaints with the stay at all. Breakfast is standard but ends at 9AM on weekdays so make sure you’re early.

10

Monica

Jul 21, 2023

·

Stayed 1 night

Love this hotel. This where we always stay when we come to Dallas. Love the sitting area of the room and the fact that the room sleeps 6.

8

Jose

Jul 13, 2025

·

Stayed 2 nights

I went with my wife and kids for the weekend, Everything was fine , the rooms are big , area is safe the breakfast is good they have a bar in the lobby. The only thing we had an issue is because the plumbing sucks everytime we will take a shower we had to wait about 10 - 15 min after for the other to take a shower because the drain was so slow.

8

Anson

Oct 5, 2025

·

Stayed 2 nights

Breakfast was excellent! The only complaint I had was the TV had few channels. The promo channel had an ad for the hotel with 2 guys kissing. Didn't need to see that at all. Also several of the channels on the TV did not work. No TV guide!

6

Girlie

Jun 13, 2025

·

Stayed 1 night

I liked the room — it was clean, and the night view from the 6th floor was really nice. However, there were a few issues: there was no microwave, the curtain had a hole, and both the bathroom door and closet were broken and not working. Could use a bit of maintenance.

10

Paul

Oct 5, 2025

·

Stayed 1 night

Check in was quick and easy. Room was large and very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and check-in is typically quick. That said, multiple reviews cite inconsistent service, including unfriendly or unresponsive interactions, overbooking/cancellation mishandling, and unmet requests such as extra pillows.

Related guest reviews

2

tami

Jul 29, 2023

·

Stayed 1 night

We have stayed at this location many times for business and it has always been good However the last few stays we have noticed the front desk hasn’t been professional and upon our arrival and this evening when we arrived we had reserved a room and prepaid for it and when we arrived we were told they were overbooked and did not have a room for us. We ask for a refund and were told they could not issue it to us.

10

David

Nov 1, 2023

·

Stayed 1 night

Checkin staff were extremely joyful and helpful. Really really good.

10

Sotiros

Aug 26, 2025

·

Stayed 2 nights

Staff was friendly and helpful

4

William

Oct 9, 2024

·

Stayed 1 night

The staff was not friendly, that is all thank you.

6

Kallie

Jul 22, 2024

·

Stayed 3 nights

Staff seemed to be pretty lazy. They advertise a menu and hours that they are open so being pregnant and tired I wanted food but didn’t want to leave the hotel and both times I tried they weren’t open during the hours advertised that they are. Asked for more pillows and was told they only had one. Honestly the only good thing about this hotel was the breakfast.

10

Gina

Feb 21, 2025

·

Stayed 2 nights

The staff were friendly and welcoming, the rooms were clean and accommodating, and the check-in and check-out was easy. Would definitely recommend!!

2

Ruba

Mar 13, 2024

·

Stayed 2 nights

The stay was overbooked. I spent $100 on an Uber to get there only to be told that I had to go to a sister property. Had to spend more money to get there. Demarcus told me that he would reimburse me for the travel fees. I emailed him and I never heard back. Once I got to the sister property, Zee said that no one contacted him about me coming. Although Demarcus reassured me that he called and said there was availability for me. When they got Demarcus on the phone, he acted as if he didnt know what we were talking about. It was a very stressful situation. I was upset with Expedia for overbooking and not notifying me that there was no availability. I was upset with the staff at Hyatt Place Plano for not making the process any easier and for not reimbursing me. I deleted Expedia from my phone, I will not be using this service ever again.

10

Lindsay

Nov 17, 2023

·

Stayed 1 night

Front desk was wonderful. I came in late and the gentleman that was working the desk made checking quick and easy. Room was very spacious and bed was very comfortable. I will definitely stay here in the future for my trips to the area

4

CYNTHIA

Nov 3, 2023

·

Stayed 1 night

Got there to check in and they said no room and sent us to another motel in a bad part of town. Did not feel safe. Daughter having surgery in Plano and this motel on the registry. Will never come back

2

Stacey

Oct 29, 2024

·

Stayed 2 nights

I arrived at the Hyatt Place Plano at 9:15 pm on 10-12-24 after driving 6 hours. I was informed by hotel staff that I had cancelled my reservation. I pulled up my app and showed her and she was very dismissive stating I did, they didn’t have any rooms any way. I went back to my car and called Hotels.com and on a Saturday night at 9:30 the automated voice stated it would be a 2 hour wait to connect to a representative. I went back in the hotel and told the hotel receptionist that there is no way this is right and I wanted to speak to a manager. Again, she was very dismissive and stated this was through a third party and there were no rooms left. I called around to other hotels and the only available ones were in Wiley, Texas. I had to find a hotel in Dallas and drive back there, pay for those two nights. I contacted hotels.com and they stated they would call the hotel to get them to refund. I prepaid Hotels.com $355.71 on the 10/06/24…now why would they hotel refund me and not the people that took my money. Hotels. com sent an email stating they were not able to get in touch with the hotel and I would NOT be getting a refund! Both parties have put the customer in the middle and have avoided any responsibility. Bottom line: I never received services, I paid for the services in good faith before hand and I DID not cancel! I was left to find and pay for another hotel for two nights at 9:30 at night! This is how they treat customers!!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient, safe area with easy highway access and many dining and shopping options nearby; a few mention minor highway noise.

Related guest reviews

10

Monique

Apr 26, 2025

·

Stayed 1 night

Decent location. Easy access to the highway & food.

8

Jacqueline

Mar 3, 2025

·

Stayed 1 night

Great location, near restaurants and shops.

10

mike

Mar 27, 2023

·

Stayed 2 nights

Very nice hotel in a very convenient location.

10

Clayton

Nov 14, 2024

·

Stayed 4 nights

The hotel was great. Clean rooms, friendly service, great breakfast. It was close to everything and had plenty of parking. A nice restaurant was right next door.

8

Jeanne

Dec 3, 2023

·

Stayed 1 night

Safe area and convenient. Clean and good breakfast.

10

Stephen

Dec 4, 2023

·

Stayed 3 nights

Great hotel in great location with many shopping and dining options nearby. The hot breakfast each morning was great also.

8

Lorien

Sep 22, 2023

·

Stayed 4 nights

It is an excellent location with lots of food options within walking distance. If you’re looking for an alternative to the more expensive hotels around legacy west, this is an excellent choice!

10

Muhammad

Oct 8, 2023

·

Stayed 3 nights

Great location

10

Marla

Jun 10, 2023

·

Stayed 2 nights

Huge room! Very quiet hotel although there was a fair amount of traffic noise from the highway. I just set the AC fan to remain on and it drowned it out. Breakfast was hot, hearty and filling. Very friendly staff. Will certainly stay here again next time I'm in town.

10

Cary

Jul 12, 2024

·

Stayed 3 nights

Property was clean, quiet, and close to food and shopping. The staff was friendly and consistently asked what they could do to improve my stay. Would definitely recommend and stay there again!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised as hot and tasty. Several guests note the selection can be limited and weekday hours end early; bar service exists but hours/menu execution can be inconsistent.

Related guest reviews

4

Lynn

Nov 6, 2025

·

Stayed 1 night

The breakfast was fresh and hot. Salsa great. Not enough variety, as far as gravy or bacon, and no fresh fruit. Room very warm and called to get checked or least a fan. Room checked but no fan. I almost never say anything negative but really not a good experience. Almost all of the staff was very good.

10

Clayton

Nov 14, 2024

·

Stayed 4 nights

The hotel was great. Clean rooms, friendly service, great breakfast. It was close to everything and had plenty of parking. A nice restaurant was right next door.

10

Dane

Aug 21, 2025

·

Stayed 1 night

The hotel was very clean, had an amazing breakfast and the staff were very helpful.

4

Shoaib

May 19, 2024

·

Stayed 6 nights

It was an okay hotel. The staff always seemed to be annoyed and not very helpful in whatever was asked to them. The room lacked basic amenities, such as slippers, kettle for boiling water, even there were no water bottles in the room. Worst part is the breakfast. No varieties at all, very limited items. And the timings on weekdays is until 9 am. I mean why would you end breakfast at 9 am? We usually have breakfast until 10 or even 11 at times. Its like they dont care about their clients.

8

LaMar

Jun 22, 2025

·

Stayed 3 nights

Great property and services except for front desk staff wearing masks, not knowing food services available and telling us no, we don't do that when the sign by the bar says they do. Parking lights were out and it didn't make us feel safe.

6

Kallie

Jul 22, 2024

·

Stayed 3 nights

Staff seemed to be pretty lazy. They advertise a menu and hours that they are open so being pregnant and tired I wanted food but didn’t want to leave the hotel and both times I tried they weren’t open during the hours advertised that they are. Asked for more pillows and was told they only had one. Honestly the only good thing about this hotel was the breakfast.

10

Deborah

Oct 23, 2024

·

This was by far the best breakfast that I have ever seen offered with your stay. Hotel was clean everyone polite and eager to serve!

10

Wally

Apr 29, 2025

·

Stayed 1 night

Great size room; excellent breakfast; adequate gym but 24/7 was excellent

10

Bill

Oct 14, 2024

·

Stayed 1 night

Quick, easy check-in. Friendly staff. Clean, spacious room with comfortable bed. Noon check-out time is helpful as is breakfast service that lasts a bit longer than comparable hotels. Options for breakfast foods were somewhat limited, but sufficient.

10

Robert

Mar 5, 2024

·

Stayed 5 nights

Nice and quiet. Clean room good breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$93
February	$96
March	$106
April	$106
May	$107
June	$121
July	$116
August	$94
September	$101
October	$107
November	$101
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $143	17 $111	18 $104	19 $110
20 $117	21 $117	22 $115	23 $113	24 $115	25 $116	26 $117
27 $115	28 $115	29 $115	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $103	3 $101
4 $99	5 $99	6 $102	7 $99	8 $99	9 $126	10 $156
11 $99	12 $99	13 $100	14 $100	15 $100	16 $103	17 $101
18 $102	19 $102	20 $102	21 $99	22 $102	23 $103	24 $103
25 $102	26 $99	27 $99	28 $102	29 $102	30 $101	31 $103

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed

Room, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Dallas/Plano

Have a question?

Considering this hotel for your Plano trip?

Prices for upcoming dates