Name: Courtyard by Marriott Dallas Plano Parkway at Preston Road
Address: 4901 West Plano Parkway, Plano, Texas, United States of America, Plano, Texas, US
Price range: $101–$149 per night
Rating: 8.23

What guests think

At Courtyard by Marriott Dallas Plano Parkway at Preston Road, travelers consistently praise friendly, accommodating staff and generally clean, comfortable rooms, while noting limited or inconsistent food and beverage options, ongoing exterior renovations, and occasional maintenance or housekeeping lapses.

The location is convenient and generally quiet, with several guests staying for nearby hospitals and appreciating easy access to area dining and shopping. Many rooms appear recently updated, while some guests reported noise or in-room equipment issues such as loud AC or scrambled TV. Expect friendly service and comfortable basics from a practical, midrange stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Exterior renovations have made the entrance confusing and, in one report, closed the pool; otherwise guests mention inviting common areas and generally easy parking, with an occasional complaint about access.

Related guest reviews

10

Sherry

Jul 15, 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

10

Denia

May 22, 2024

·

I absolutely loved my stay here. The hotel is nice and clean and they were very accommodating. More specifically, Amein (I’m not sure of the spelling of his name) was super helpful. I wanted to change my room and he changed it for me without any issues. Super grateful as I wanted a room on the second or third floor because of the balcony. It rained the entire weekend so I wasn’t able to experience the pool but the fitness room was nice.

6

Aditya

Feb 8, 2023

·

Stayed 1 night

Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.

6

Tramaine

Jun 9, 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

4

Henry

Dec 23, 2022

·

Stayed 19,348 nights

We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.

10

Chandra

Dec 3, 2022

·

Stayed 1 night

Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.

10

Cynthia

Jul 6, 2025

·

Stayed 2 nights

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.

10

Brandon

Feb 12, 2025

·

Stayed 1 night

Quick check in, clean and plenty of parking

8

Hugo

Dec 4, 2022

·

Stayed 1 night

I was not notified that the hotel is under an exterior renovation, and it does not look well outside.

10

Charmilla

Jun 28, 2024

·

Stayed 1 night

ALL GOOD except for parking!!!

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Cleanliness

Many guests found rooms clean and fresh, but several reported issues such as musty odors, pests, stains, and missed housekeeping or supply replenishment. A few noted hair in bathrooms and damp carpet from AC condensation.

Related guest reviews

10

Weylon

Sep 24, 2024

·

Stayed 2 nights

Very clean and friendly staff.

10

Laura

Oct 10, 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

8

Allen

Sep 1, 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

10

LaTonya

Aug 10, 2025

·

Stayed 2 nights

This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We "some how" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.

10

Juan

Feb 9, 2024

·

Stayed 1 night

You would sink into beds and shower had alot of hair in tub

6

Carolina

Jun 24, 2024

·

Stayed 1 night

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

6

Jennifer

Sep 27, 2024

·

Stayed 4 nights

My door lock was broken. My friend had water bugs in her room.

8

Robert

Apr 12, 2024

·

Stayed 1 night

Lack of hot water, the bath products were empty

6

Scott

Jun 15, 2024

·

Stayed 1 night

Room was on par with average 3 star. Stain on ottoman and no running hot water - took a cold shower. No attendant at front desk to complain that evening or early morning checkout. Spoke with someone from hotel by phone two days after my stay to complain about no hot water, but mostly about restaurant charges on my credit card receipt that I did not make. They acknowledged awareness of no hot water and told me would discuss the charge with supervisor and refunds would be made. Hours after that call, a receipt for bar charges was sent to me. The bar tab was a different person and another room, and mistakenly charged to my room. Week later, no credit on my card and unable to get hotel person on phone.

2

Julie

Nov 16, 2025

·

Stayed 1 night

Room was dirty. Paint in the room looked slapped together. Webs and dust in every corner of the room and we took a shower and slept with two roaches.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and, in parts, recently updated, with quiet stays and some balconies. Issues noted include awkward TV placement, loud AC, and occasional TV reception problems.

Related guest reviews

10

Laura

Oct 10, 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

10

DANA

Mar 3, 2024

·

Stayed 1 night

The hotel was really beautiful and I loved that they have balcony. It was very clean and quiet and they guy that checked us in was very friendly and professional. This is going to be where I stay when I come to Texas.

10

Sherry

Jul 15, 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

8

Allen

Sep 1, 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

6

Sonja

Jan 30, 2025

·

Stayed 3 nights

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed. Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

10

Christopher

Jun 14, 2024

·

Stayed 1 night

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

10

KIMBERLY

Nov 28, 2023

·

Stayed 2 nights

The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.

8

Gaku

Jul 23, 2023

·

Stayed 4 nights

I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.

6

Carolina

Jun 24, 2024

·

Stayed 1 night

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

10

Alyssa

Nov 23, 2025

·

Stayed 2 nights

Staff was very nice; clean rooms and comfortable beds. Very quiet.

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Service

Staff are frequently described as friendly, helpful, and accommodating, with several examples of going above and beyond. A few guests experienced slow or unhelpful check-in and inconsistent follow-up or housekeeping during stays.

Related guest reviews

10

Laura

Oct 10, 2025

·

Stayed 1 night

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

10

LaTonya

Aug 10, 2025

·

Stayed 2 nights

This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We "some how" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.

6

Tramaine

Jun 9, 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

6

Sonja

Jan 30, 2025

·

Stayed 3 nights

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed. Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

10

Alicia

Jul 4, 2025

·

Stayed 3 nights

Hotel staff was wonderful. We were there for a surgery at the hospitals down the street and the staff went above and beyond to make sure we had everything we needed during our stay.

6

Nancy

Mar 31, 2023

·

Stayed 2 nights

The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.

6

Amanda

Jul 27, 2023

·

Stayed 1 night

Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.

10

Reine

Jul 23, 2025

·

Stayed 4 nights

We really like the hotel and the staff aas very helpful.

8

Ivan

Oct 3, 2025

·

Stayed 3 nights

The room (303) has a musty smell. I let the front desk attendant know and he states he would relay the message but nother was done over the next 2 days. No complimentary fresh coffee. No microwave in the room.

10

Shawndra

Oct 14, 2024

·

Stayed 3 nights

Great property and excellent staff! Went above expectations!

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Location

Location is convenient and generally quiet, with multiple guests citing proximity to Baylor Scott and White Plano Hospital and area venues, restaurants, and shopping. A few found the entrance or parking approach confusing during exterior work.

Related guest reviews

10

cheryl

Apr 24, 2024

·

Stayed 2 nights

Close to hospital great for distance to hospital and quit and clean

8

Judy

Oct 21, 2023

·

Stayed 1 night

Close to venue

10

Sherry

Jul 15, 2023

·

Stayed 3 nights

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

8

Bryan

Aug 30, 2023

·

Stayed 1 night

Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.

8

Yolanda

May 29, 2024

·

Stayed 2 nights

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

6

Tramaine

Jun 9, 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

10

Christopher

Jun 14, 2024

·

Stayed 1 night

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

10

Gwendolyn

Oct 1, 2023

·

Stayed 1 night

Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.

10

Victoria

Apr 9, 2024

·

Stayed 4 nights

Amazing time we have Family time To see the eclipse together we my family Good price we got 5 rooms Everything was closer were we went

10

raymond

Jan 23, 2025

·

Stayed 1 night

Convenient to all

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AI-generated summary based on recent guest reviews

Dining

On-site food and beverage are limited: several guests noted no complimentary breakfast or coffee, paid breakfast, and no room service. The bistro and Starbucks hours can be inconsistent, with weekend or morning closures, though weekday happy hour was mentioned.

Related guest reviews

8

LISSA

Oct 29, 2023

·

Stayed 4 nights

Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.

4

Rachael

Nov 1, 2025

·

Stayed 1 night

The bar and bistro isn't open on the weekends. It was a huge disappointment because we had to go find somewhere to eat and drink after a long drive. The pillows were very uncomfortable and we had a restless night.

8

Allen

Sep 1, 2024

·

Stayed 4 nights

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

8

Yolanda

May 29, 2024

·

Stayed 2 nights

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

6

Tramaine

Jun 9, 2025

·

Stayed 2 nights

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

8

Mukesh

Oct 14, 2023

·

Stayed 1 night

I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.

10

Karl

Jul 29, 2024

·

Stayed 4 nights

Enjoyed our stay. Stay was Wonderful! Only criticism is there was no complementary coffee in lobby as I often see on other properties I've stayed.

10

Cynthia

Jul 6, 2025

·

Stayed 2 nights

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.

10

terri

May 20, 2024

·

Stayed 3 nights

Great location - liked No coffee till 7am - would suggest earlier at 6 am

8

Michelle

Aug 14, 2024

·

Stayed 2 nights

I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$116
March	$132
April	$134
May	$125
June	$127
July	$149
August	$100
September	$116
October	$125
November	$114
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $103	18 $116	19 $106
20 $101	21 $111	22 $114	23 $110	24 $103	25 $113	26 $113
27 $102	28 $113	29 $114	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $118	3 $117
4 $122	5 $123	6 $124	7 $124	8 $123	9 $149	10 $148
11 $122	12 $124	13 $124	14 $124	15 $117	16 $118	17 $118
18 $118	19 $124	20 $124	21 $124	22 $118	23	24
25	26 $124	27	28	29	30	31 $118

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds

Standard Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Hearing Accessible)

Room, 2 Double Beds (Mobility Accessible, Tub)

Suite, 1 Bedroom

Room, 2 Double Beds

Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Dallas Plano Parkway at Preston Road

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Prices for upcoming dates