Is parking available at the hotel?

Yes, free self-parking is available on-site, including parking for RVs, buses, and trucks.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers features such as elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and rooms. There is also a wheelchair-accessible pool and parking.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in Plano, within a 10-minute drive of the University of Texas at Dallas and The Shops at Legacy. It is approximately 9 miles from Galleria Dallas and 14.1 miles from Southern Methodist University.

Does the hotel have a swimming pool?

The hotel features a wheelchair-accessible pool, although specific details about whether it is indoor or outdoor are not provided.

What are the policies for guests staying with children?

Children are welcome at the hotel. There is no specified minimum age for children to stay for free.

Homewood Suites by Hilton North Dallas-Plano

Average nightly price at Homewood Suites by Hilton North Dallas-Plano by month, last 12 months (USD)
Month	Average price
January	$106
February	$115
March	$110
April	$105
May	$104
June	$139
July	$115
August	$90
September	$106
October	$111
November	$99
December	$101

What guests think

Reviews of Homewood Suites by Hilton North Dallas-Plano describe spacious, family-friendly suites and generally welcoming staff, plus a free breakfast many enjoy, but also highlight aging rooms with wear and tear and recurring maintenance and cleanliness problems.

Multiple guests report pests, odors, stained furniture, malfunctioning toilets or AC, and intermittent issues like elevator outages or a closed or undersized pool. Noise and Wi-Fi reliability vary, while the location is considered convenient and generally quiet. Expect roomy layouts with value, but an older property with inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show their age: guests mention elevator outages, a small or occasionally closed pool, broken exterior/front doors, and laundry equipment not working; some appreciate the pool area and convenient parking access.

Related guest reviews

4

Angela

Mar 5, 2025

·

Stayed 1 night

I booked this property out of panic due to a family emergency and having a parent hospitalized and needed a room for myself and my family. I put the room in my husbands name due to me being at the hospital so he could check in easily. He gets there with my kids and is completely given a hassle over a measly $50 incidental fee. I had paid for the room IN FULL already. My husband told the lady at the desk our situation as well as I talked to her myself and she refused to be any sort of emphatic. I offered to pay over the phone from the hospital and told her to use the card on file and she refused. Told me the card had to be in my husbands name for check in. I had to leave the hospital to get him and our kids checked in just for her to use the same exact card I used for booking that she said he couldn’t. She just handed me the door card with no words. She didn’t tell us when check out was, details about breakfast, absolutely NOTHING. Her attitude was piss poor! Then we wake up the next day to the cleaning ladies knocking at or unlocking our door every 30 minutes beginning around 10:30 when checkout was noon. Then we prepare to leave and we’re not notified at all that the elevator was broken and we were on the top floor.

6

Stephanie

Dec 24, 2023

·

Stayed 1 night

Pretty run down and major items need repair (elevator, front door). Would not return

6

Alberta

Sep 23, 2023

·

Stayed 1 night

Booked 2 bedroom suite, there was a leak in room, upon arrival, they offered room or connecting rooms , “with no extra charge” - as I’d it was my choice not to have my family all in one room. “No extra charge” was not a bonus like they made it seem! Ice machine broke for hotel- ice maker in freezer also didn’t work

10

Martha

Jan 2, 2024

·

Stayed 1 night

Need additional sign guiding where elevator are. One of the elevator was down. Staff very friendly. I will stay here again thank You.

4

Chi

Aug 6, 2023

·

Stayed 1 night

Front was nice but pool was out of service. We picked this hotel because it has pool but because it was out of service pool was dirty we are very disappointed and dryer both were not working we outed clothes for an hour still was not dry. Overall it’s was ok

8

Ayla

Jul 27, 2025

·

Stayed 3 nights

Pool is a lot smaller than the picture leads you to believe. But overall it was a good place. We'd stay again.

8

Chris

Aug 6, 2023

·

Stayed 1 night

The property needs some attention, there were cosmetic issues around the lobby and hallways, and in our room, a hole around a pipe that was visible in the kitchen. The units were clean and the staff was kind and helpful. The lobby and hallways and especially the elevator were a bit warm, especially on the 3rd floor. One elevator was out of service. Overall it was a clean quiet stay.

8

Phillip

May 4, 2025

·

Stayed 9 nights

The staff was very helpful when we checked in, as I was staying in the hotel because it was three blocks from Baylor Heart Hospital. I was having valve replacement done and, my wife had a broken foot and was on a knee scooter. They gave us a first floor room at the end of the hallway, by an exit door. This was great, as I could not lift heavy items after surgery, but I could back up the car near to the ramp from this door. The breakfast was great and the staff was friendly and courteous. The only reason I did not give it an excellent rating is that the property is an older one and is showing signs of wear and tear. Overall, we would stay here again.

6

Camilli

May 2, 2024

·

Stayed 1 night

Lost power and customer service was rude

10

Carina

Jul 30, 2024

·

Stayed 5 nights

We came with our family and another family and we all had a great stay. Our kids swam all day as we grilled and hung out in the pool area and it felt like home. Chris was awesome and helped with all our needs which made are stay that much better!! We will definitely stay here again.

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Cleanliness

Feedback is mixed, with many reports of dirty or dingy rooms, odors, stained furniture and carpets, and recurring roaches; others found areas very clean.

Related guest reviews

2

Natasha

Oct 28, 2025

·

Stayed 1 night

We used to book this place each year at least twice for a week at a time and it was nice. So this time we went there was an infestation of roaches on the counters and refrigerator. And the room furniture being not only out dated but the bed caving in and the vents nor the lights in the kitchenette area worked and the room light. The toilet kept running over, then all the water went out and it stopped working. The biggest issue was the air not working properly even with the air on 62 it didn’t get cold and housekeeping even told us that the floor was extremely hot. Problem was there was no one there to assist with any of this issues as it was over the weekend and because we chose to book third party.

6

Kyle

Sep 10, 2024

·

Stayed 1 night

Dirty. Smelled like mildew. Stuffy. Dark.

4

Tabish E

Jun 30, 2024

·

Stayed 3 nights

The carpet was dirty and had had an odour in the room. The washroom shower had no pressure and made it impossible to take a shower. Staff was good, the overall hotel felt fine but the room itself was not good.

6

Marilyn

Nov 21, 2025

·

Stayed 1 night

This place is a bit long in the tooth. Finishes are frayed, furniture and carpet stained. Breakfast was elaborate though. We felt safe but a bit uncomfortable with the dinginess.

4

Angela

Oct 14, 2024

·

Stayed 2 nights

I have multiple pictures & video of the uncleanliness of the room itself. There was a large roach, silly string stuck to walls, one of the beds felt like it was going to break if a small child slept on it & the railing going down stairs outside is completely unstable. I would never recommend room 112. The beds are terrible (besides the noise & cracking).

6

Marilyn

Nov 23, 2025

·

Stayed 1 night

Room was clean but quite dingy. Furniture was stained. We didn't want to sit on the upholstered couch and chair. Walls frayed. Tile in bathroom was damaged. Closet door was damaged.

2

Natasha

Oct 31, 2025

·

Stayed 2 nights

The room was neglected as it was infested with roaches and n the refrigerator which got into our groceries. The toilet didn’t work and eve at the temperature of 62 it felt like 90 plus degrees. The front desk morning staff was very irate and argumentative not helpful at all. The beds were broken and sucked in besides everything being totally outdated. No one even tried to compensate or assist us with this matter.

2

Ramtin

Mar 25, 2024

·

Stayed 3 nights

We found a live cockroach in our room. We have pictures and videos

2

Joshua

Sep 26, 2024

·

Stayed 1 night

This property is dirty and not maintained like I would expect of a Hilton flagged property and especially for the inflated price. The bedroom area was hot while the front room was freezing cold. Blanket on sofa bed was dirty as well as ominous stains on the seat cushions. The hallways and room even smelled dirty. The soaps and hair products didn’t have any safety measures to know they weren’t tampered with. Very disappointing and absolutely will not recommend. Also, the two women at the front desk upon check out were unfriendly and quite rude.

10

Debbi

Jun 2, 2025

·

Stayed 4 nights

Great room, plenty of space, very clean.

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Rooms

Suites are spacious and family-friendly with useful layouts and some quiet rooms, but decor and furnishings are dated and worn; some note uncomfortable beds, temperature control issues, thin walls, and occasional Wi-Fi problems.

Related guest reviews

6

Rocio

Sep 21, 2025

·

Stayed 1 night

Hotel and staff were great. Room was clean, comfortable and roomy. However we did not sleep well, or sleep really, due to some VERY noisy guests in the room across the hall that came in screaming at 230am and continued to party and fight until someone else on the floor called the police. Police came at 330am to deal with the situation but we did not get much rest to say the very least so it was not an overall good experience for us.

10

Susan

May 31, 2025

·

Stayed 7 nights

It was nice and it was quiet. Furniture was a bit tired but overall a great value.

10

M

May 16, 2025

·

Stayed 1 night

Love the 2 bedroom option - nice and quiet too!

6

Antonela

Jul 13, 2024

·

Stayed 2 nights

A little damaged , terrible beds , and a couple of roaches.

6

Ramon

Jan 5, 2024

·

Stayed 1 night

I've always liked the Hilton flag, along with a few others. I was looking forward to staying here since it is a Hilton property. Check in and lobby were very nice in appearance. Once inside the room a different story emerged: wallpaper in fair to poor condition with stains and separation, flooring in kitchen area in poor condition. Bathroom (toilet & shower) one large room with no hand rails except for the one in the shower. Towels were in fair condition. Flooring in bath area - grout and seals seemed dirty/moldy. Rust spotted in some areas along with stains in wallpaper. Bed was one of the best I've slept in in a good while. Wallplates and switches seem to be a great bit dated. Obviously some money needs to be put into this hotel to keep it on the value side of quality stay. Main window in living area of room was cracked with at least a 15 inch crack. I will not be staying here again.

8

Nancy

Mar 12, 2024

·

Stayed 2 nights

Nice, cozy place. Beds were a little uncomfortable (bedding and pillows sucks!) Overall decent place with full kitchen and a place to sleep 6

10

Teresa

Apr 6, 2023

·

Stayed 5 nights

First time using a two bedroom suite. Worked great for our family trip. Will use again in the future. Loved the spacious rooms.

4

Cory

Nov 23, 2023

·

Stayed 1 night

We stayed in a suite which was a great option to have additional space. We got to the hotel really late. I checked in and got the room keys which ended up not working. I went back down to the front desk and got new reprogrammed keys which also did not work. I called the front desk and the employee brought new keys and a master key. Again, the programmed keys did not work but the master key did. Overall not a big deal but kind of inconvenient at 1am after a long drive. Overall the room was really unclean. The bathroom was probably the worst. There were a bunch of dead ants on the floor under the toilet which was kind of gross but glad they were dead. The rest of the room overall was run down and not very clean. We had a short amount of time there so we made the best of it. Had we checked in at 3pm and been hanging out there all day we would have probably found somewhere else to stay. Also in the middle of the night a little kid started crying. It was so loud I thought it was coming from in our room. It finally stopped and a little while later we got a call from the front desk asking if we were missing a kid. I guess a little guy got out of their room and was wandering the halls crying. In this case thin walls were great but normally not a plus:)

6

Kelli

Sep 16, 2024

·

Stayed 1 night

The guy at the front desk was super helpful and told me where to park to be closest to my room! And he put me on the ground floor without even having to ask. The room was great upon checkin. However, aftet time i noticed some things. 1,the carpet is stained and sticky in the living room area. 2. The drain smells AWFUL in the kitchen sink. I poured some dawn and ran the disposal and hot water but it needs some care 3. I went to take a shower and im soaking wet when i notice the shampoo and conditioner containers are empty 😭😭😭 ive never experienced that. And it was far too late for me to try and wait for the issue to be solved then. Also standing in the shower is awkward as the floor caves in so the walls of the tub are sloped, super weird. I didnt get a chance to try the breakfast. Id probably stay again just request a different ground floor room. This was room 122.

8

Adam

Jul 26, 2025

·

Stayed 1 night

We chose this hotel due to suite room set up for our family. It met those needs. WiFi didn’t work during our stay with poor cell service at the location. And AC doesn’t turn down lower than 68, temp felt closer to 70. Room set up was great, breakfast was as expected.

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Service

Staff are frequently described as friendly and accommodating, though experiences vary: several guests reported rude or unhelpful interactions and limited housekeeping frequency or responsiveness.

Related guest reviews

4

Angela

Mar 5, 2025

·

Stayed 1 night

I booked this property out of panic due to a family emergency and having a parent hospitalized and needed a room for myself and my family. I put the room in my husbands name due to me being at the hospital so he could check in easily. He gets there with my kids and is completely given a hassle over a measly $50 incidental fee. I had paid for the room IN FULL already. My husband told the lady at the desk our situation as well as I talked to her myself and she refused to be any sort of emphatic. I offered to pay over the phone from the hospital and told her to use the card on file and she refused. Told me the card had to be in my husbands name for check in. I had to leave the hospital to get him and our kids checked in just for her to use the same exact card I used for booking that she said he couldn’t. She just handed me the door card with no words. She didn’t tell us when check out was, details about breakfast, absolutely NOTHING. Her attitude was piss poor! Then we wake up the next day to the cleaning ladies knocking at or unlocking our door every 30 minutes beginning around 10:30 when checkout was noon. Then we prepare to leave and we’re not notified at all that the elevator was broken and we were on the top floor.

2

Subramanian

Jul 24, 2025

·

Stayed 3 nights

Important for families with kids staying more than 1 night: The property falsely advertises “daily housekeeping,” but it’s actually every other day. I stayed 3 nights (Thu–Sun) with toddlers, and housekeeping was done only once—on Saturday. When I asked, the front desk confirmed it’s every other day, regardless of stay length. This misleading information influenced my decision to book. If they had clearly mentioned it in the room description or guest services, I would have chosen a different hotel.

10

Sheryl

Dec 17, 2024

·

Stayed 1 night

Checkin is quick and friendly. KB is always great!

10

Brianna

Aug 7, 2025

·

Stayed 1 night

Quick and easy stay with breakfast included. It’s exactly what you’d expect from a 2 star hotel. Great staff

10

Brown

May 30, 2024

·

Stayed 1 night

It was a good stay. I appreciated they staff were so helpful and accommodating especially when I needed to extend stay due to flights were canceled. They sent me a text to check on me which was really appreciated.

8

Phillip

May 4, 2025

·

Stayed 9 nights

The staff was very helpful when we checked in, as I was staying in the hotel because it was three blocks from Baylor Heart Hospital. I was having valve replacement done and, my wife had a broken foot and was on a knee scooter. They gave us a first floor room at the end of the hallway, by an exit door. This was great, as I could not lift heavy items after surgery, but I could back up the car near to the ramp from this door. The breakfast was great and the staff was friendly and courteous. The only reason I did not give it an excellent rating is that the property is an older one and is showing signs of wear and tear. Overall, we would stay here again.

8

Brianna

Mar 16, 2025

·

Stayed 2 nights

Great stay! Loved the hotel was clean and the room was very nice the only downside was that the microwave didnt work because it would set of the breaker. I highly appreciated the help from the front desk, they went above and beyond to get us what we needed. 😊 overall happy with our stay

2

Natasha

Oct 31, 2025

·

Stayed 2 nights

The room was neglected as it was infested with roaches and n the refrigerator which got into our groceries. The toilet didn’t work and eve at the temperature of 62 it felt like 90 plus degrees. The front desk morning staff was very irate and argumentative not helpful at all. The beds were broken and sucked in besides everything being totally outdated. No one even tried to compensate or assist us with this matter.

2

Utahna

Mar 19, 2024

·

Stayed 4 nights

I booked 2 suites for 4 nights and could not get anyone to service our rooms. We had kitchen trash, pizza boxes etc that we had to find a place outside to throw away. I stopped a housekeeper and asked if our rooms could be serviced and the trash removed and she indicated she did not understand me “no habla English”. I went downstairs and asked for our rooms to be serviced and we came back and the beds had been halfway made with pillows not even put on the bed. I thought someone had pulled the blankets down and then laid back down and wrinkled them up. We had actually removed the linens because our toddler had spilled their bottle and the same sheet was placed back on the bed. We have been Hilton Honors members for over a decade. Honestly I’ve never seen this company do so poorly at customer service. Super disappointed for a trip planned for 6 months.

10

Teresa

Aug 16, 2025

·

Stayed 2 nights

We had an excellent experience! All areas were clean, breakfast was great, staff was courteous and helpful!

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Location

Considered convenient and generally quiet, with access to Baylor Heart Hospital, North Dallas/Downtown, and nearby dining and shopping.

Related guest reviews

8

Syed Raza

Jan 5, 2024

·

Stayed 1 night

Clean property which was close to both North Dallas and Dallas Downtown.

10

Ken

Mar 26, 2023

·

Stayed 4 nights

Location

10

Chin chin

Apr 24, 2023

·

Stayed 1 night

The property is clean. Nice and quite neighborhood! Would stay on this hotel again for sure! And breakfast was great too!

8

seyed

Jun 1, 2024

·

Stayed 2 nights

Closed to my house

8

Phillip

May 4, 2025

·

Stayed 9 nights

The staff was very helpful when we checked in, as I was staying in the hotel because it was three blocks from Baylor Heart Hospital. I was having valve replacement done and, my wife had a broken foot and was on a knee scooter. They gave us a first floor room at the end of the hallway, by an exit door. This was great, as I could not lift heavy items after surgery, but I could back up the car near to the ramp from this door. The breakfast was great and the staff was friendly and courteous. The only reason I did not give it an excellent rating is that the property is an older one and is showing signs of wear and tear. Overall, we would stay here again.

10

Elizabeth

Apr 28, 2024

·

Stayed 3 nights

Was clean and convenient to where we we’re visiting

10

Phyllis

Oct 11, 2024

·

Stayed 4 nights

If you get a chance to stay here, don't hesitate. The staff is friendly and go above and beyond to help you. Renee made everything flow perfectly. Great Job!!! Rooms were clean and comfortable. Couldn't ask for more. Will be back, maybe for the State Fair next year! The convenience of location in a very nice and safe area can't be appreciated enough. Great Job!

10

Bonnie

Feb 18, 2025

·

Stayed 2 nights

Staff was great. Accommodations were good. Breakfast was fresh, big variety and overall excellent. Great dining shopping less than 10 minutes away.

8

Fadi

Feb 20, 2024

·

Stayed 2 nights

Good location, affordable, and quiet. Some of the room furniture was slightly overused

10

Erlinda

Jun 16, 2024

·

Stayed 3 nights

Close to a doggie daycare and a lot to do in the area.

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Dining

Breakfast is commonly praised as hot and satisfying with decent variety, though a few cite poor quality, early cleanup, crowding, or slow refills.

Related guest reviews

10

lorrie ann

May 2, 2023

·

Stayed 4 nights

the staff were very friendly & the complimentary breakfast was awesome good hot food. I would have liked a spa and maybe cleaner in hallway areas

10

Brianna

Aug 7, 2025

·

Stayed 1 night

Quick and easy stay with breakfast included. It’s exactly what you’d expect from a 2 star hotel. Great staff

10

Chin chin

Apr 24, 2023

·

Stayed 1 night

The property is clean. Nice and quite neighborhood! Would stay on this hotel again for sure! And breakfast was great too!

8

Trinh

Apr 21, 2025

·

Stayed 1 night

Clean and roomy. Good breakfast.

10

Isaias

Apr 17, 2023

·

Stayed 2 nights

Had a great stay, family friendly, great breakfast and parking was available No complaints and will definitely stay again

8

Jasmine

Jul 19, 2024

·

Stayed 3 nights

I stay for three nights, I loved the fact that each morning there was different hot foods I could choose from.

8

Elissa

Nov 20, 2024

·

Stayed 5 nights

Hotel furniture could use a a little updating but everything was clean and staff were all very friendly and helpful. Breakfast selection changed a little each morning, could have been a little more variety as I was there 5 mornings and had mostly same item. Appreciate the reusable dishes and cutlery on weekdays.

10

Bonnie

Feb 18, 2025

·

Stayed 2 nights

Staff was great. Accommodations were good. Breakfast was fresh, big variety and overall excellent. Great dining shopping less than 10 minutes away.

10

Teresa

Aug 16, 2025

·

Stayed 2 nights

We had an excellent experience! All areas were clean, breakfast was great, staff was courteous and helpful!

2

Melonie

Apr 19, 2024

·

Stayed 1 night

It was old and not clean. The furiture was dated and broken. Property ground had a lot of trash. Breakfast area nasty and food terrible.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $118	6 $129	7 $108	8 $114	9 $147	10 $145
11 $114	12 $114	13 $115	14 $115	15 $101	16 $103	17 $100
18 $123	19 $123	20 $123	21 $122	22 $122	23 $124	24 $122
25 $123	26 $123	27 $122	28 $123	29 $123	30 $123	31 $114

Su	Mo	Tu	We	Th	Fr	Sa
1 $100	2 $94	3 $115	4 $126	5 $105	6 $100	7 $101
8 $100	9 $100	10 $102	11 $113	12 $142	13	14
15 $100	16 $96	17 $106	18 $95	19 $104	20 $138	21 $149
22 $98	23 $100	24 $105	25 $105	26 $105	27 $105	28 $100
29 $100	30 $102

Homewood Suites by Hilton North Dallas-Plano

Prices for Homewood Suites by Hilton North Dallas-Plano

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

1 Bedroom Suite 1 King

1 Bedroom Suite 2 Dbles

Suite, Accessible

Guest reviews of Homewood Suites by Hilton North Dallas-Plano

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton North Dallas-Plano

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