Quality Inn & Suites Robstown

The management decided to paint our room while we were out at the beach. Our room door was left WIDE OPEN with no staff around. All of our belongings inside, including my purse and laptop. Why would you even paint while guests were staying in the room? Management didn’t seem to think that was a problem. They moved us to a different room, which had obviously been painted in the last few hours because the fumes were horrible. They also didn’t think that was an issue for a 3 year old to be in a fumed room. The 3rd room and 3rd time we moved all of our stuff, the toilet didn’t flush. I was SO over it at that point I was like screw it. We had to fill the tank up everytime we used the toilet. But hey at least this one was on the ground floor since the elevator also didn’t work. We tried to do laundry and the machine didn’t have any soap so we wasted money on that too. The breakfast is also a joke, it’s literally stale cereal and a waffle maker. Horrible experience, would not recommend to anyone ever.

Very clean, quiet and great staff. Only issue ice machine was not working

Lobby was nicely decorated and check in was easy. Room was clean.

Checking in took an hour cause there tablet to sign wasn’t working after an hour of trying over and over she told me oh I guess I can’t get your signature and handed me the keycard she should have just gave me it from the getgo ac not working rooms were hot would wake up sweating we told the front desk and they just told us everyone’s telling us it’s hot y’all aren’t the only ones. Top shower head didn’t work was just tub faucet ice machine not working

Had broken things in the room. Shower head, shower curtain rod. Ice bucket but no ice machine. Card lock barely worked had to use multiple times to get in.

It was pretty poor, they had machines to wash but no way to get quarters for them so we didn’t get to wash clothes. The breakfast was very basic nothing but waffles, yogurt, and regular drink. Was hoping for a better breakfast like our other stays. You can hear everything in the rooms, so it was kinda hard to get a good sleep. The pool was nice but no one was picking up after the kids leaving traces of water puddles and no wet signs, my kids could of slipped and hurt themselves checking in we weren’t even in our rooms yet.

We reserved 3 rooms for a family trip to the coast. We were a big group but the hotel was more than accommodating and very helpful. It’s about a 15 minute drive to shoreline, but the price was right and the rooms were superb. The pool area was nice and their dining room was very neat. We’ll definitely book again!

Room was musky, damp, smelled like mold bad! That was the second room i was moved to. Both rooms had small roaches. Bugs in the toilet. The toilet struggled to flush, the "ac" through out himid air. The vents were extremely dirty. The shower had rust everywhere and holes. The water came out orange!! Mirror door was not attached. Headboards had head stains on them. The sink faucet leaked. "Breakfast" was cereal and expired yogurt. The juice and water machine just sprayed everywhere. I took photos and video of everytbing. I do not know how health inspections has not shut them down. The entrance looks pretty but thats about it!

Leaky bathroom faucet & showerhead. Never fixed. Caulked BR faucet. No way that will work - no maintenance. Dining area & halls hot.

Check in .no one at desk it was a little afterc3 . 3 ish a employee clocked in . Checked me in ...another employee came from the back ..he apparently was sleeping ... checked in to room .someone had slept on one of the beds ..the ice machine didnt work all weekend only one the up stairs one was gone .but it says there is one . We have stayed her several times ..really took a dive .wont stay here again. Ask employees atvthe front desk all of them are new ..that should tell you something..they know nothing about anything you ask them .cleaning crew was two grown men who looked questionable.

Room 201 is very noisy. The a/c is all you can hear all night long. It’s so loud, the room and hallways had a weird smell. The bathroom floor was dirty, dead bugs in the corner. Looks like it hadn’t been swept or cleaned. The pull out sofa bed mattress was dirty, had several brown stains. Only positive was we were able to check in 30 mins early.

The hotel looked new and was clean.

We showed up late due to being at volleyball games. Our room was not ready, the guy had to go check if the room was clean. It was not, he got us in a different room. Cool. We walk in and immediately the smell is intense, like mold covered up with pine sol or something. Tried to fan the room. Smell WAY too much, overpowering. Went and let front desk know. My friend had grabbed a towel from the bathroom to cover her nose. He came and checked and immediately walked us to another room. Before leaving the smelly room, he asked for the towel back and WENT AND PUT IT BACK IN THE BATHROOM! Lol, ick! Gross! She was like I wiped my nose on that towel. The second new room was a suite, more spacious. All was fine. Only thing was it was an ADA room and two bars of used soap (that cleaning didn't throw away) were left on the folded up shower seat. No big, just didn't touch them. But gave not so clean vibes, but for sure got that impression after putting contaminated towel back in bathroom. The breakfast was pretty sparse. If you love waffles, cereal and/or yogurt you would have been in heaven. Sub par experience, but not the worst I've seen.

Room was musky, damp, smelled like mold bad! That was the second room i was moved to. Both rooms had small roaches. Bugs in the toilet. The toilet struggled to flush, the "ac" through out himid air. The vents were extremely dirty. The shower had rust everywhere and holes. The water came out orange!! Mirror door was not attached. Headboards had head stains on them. The sink faucet leaked. "Breakfast" was cereal and expired yogurt. The juice and water machine just sprayed everywhere. I took photos and video of everytbing. I do not know how health inspections has not shut them down. The entrance looks pretty but thats about it!

We arrived late and when we woke up in the morning I saw something moving and it was a mouse, then after inspection the whole room there was grass hoppers & ants.

The rate does not fit the standard of this hotel. My bathtub was rusty and very slick. Afraid of a slip and fall.

The entry to the hotel and the common spaces were beautiful. The room not quite in the same league-dirt in the shower, stained towels, hard bed, very musty smell. The room smelled like a wet dog. It may have been the filter to the AC.

Bathrooms with corrosion in the bathtub, the shower curtains are not changed, they had hands with dirt stuck to them, they give you the rooms uncleaned and the staff tells you that if it is not clean, tell the housekeeper to clean it as if it were your work, Note: They don't have enough employees and another Note: The manager is the one who makes breakfast.

Clean,

Staff was nice, but hotel needs an update, smelled funny, carpet old, bathroom was molded I think was overpriced for the quality I have stayed at another Quality Inn and this one was yucky

It started at the check-in when I was told that the room I reserved with the King Bed was not available so I had to settle for queen beds. In addition, I do not even know if WI-FI was available because nothing was noted on the Key envelope or mentioned at the front desk. The room had a very noisy air conditioner unit which the only way I could quite down was by setting the thermostat to a higher temperature which made the room at some point very hot and uncomfortable so I had to deal with the noise. Lastly, the hotel advertises that comes with breakfast, that's a joke!! A bowl of apples, two containers feeder style of terrible cereals and a ridiculous waffle machine. That's their concept of breakfast, really? At least the OJ from the machine was good.

Room 201 is very noisy. The a/c is all you can hear all night long. It’s so loud, the room and hallways had a weird smell. The bathroom floor was dirty, dead bugs in the corner. Looks like it hadn’t been swept or cleaned. The pull out sofa bed mattress was dirty, had several brown stains. Only positive was we were able to check in 30 mins early.

Checking in took an hour cause there tablet to sign wasn’t working after an hour of trying over and over she told me oh I guess I can’t get your signature and handed me the keycard she should have just gave me it from the getgo ac not working rooms were hot would wake up sweating we told the front desk and they just told us everyone’s telling us it’s hot y’all aren’t the only ones. Top shower head didn’t work was just tub faucet ice machine not working

It was great price and comfortable

A/C was messed up.

Me dieron habitacion junto al lobby y alaa 2:30 de la madrugada habia personas tomando y platicando ,con palabras altisonantes. No pude descansar como lo deseaba ...

Quick and easy booking, check-in and the room is clean and comfortable.

The entry to the hotel and the common spaces were beautiful. The room not quite in the same league-dirt in the shower, stained towels, hard bed, very musty smell. The room smelled like a wet dog. It may have been the filter to the AC.

The room was very big, and the bed was soooo comfy!!! We travel a lot , and we hope and plan to stay here again!!

The room was warm and the AC would only go down to 70. I was leaving to a concert and asked front desk for a fan. They promised me a fan when I come back. Unfortunately they let someone else use it. Sunday I woke up sweating… the room was still very warm.

The management decided to paint our room while we were out at the beach. Our room door was left WIDE OPEN with no staff around. All of our belongings inside, including my purse and laptop. Why would you even paint while guests were staying in the room? Management didn’t seem to think that was a problem. They moved us to a different room, which had obviously been painted in the last few hours because the fumes were horrible. They also didn’t think that was an issue for a 3 year old to be in a fumed room. The 3rd room and 3rd time we moved all of our stuff, the toilet didn’t flush. I was SO over it at that point I was like screw it. We had to fill the tank up everytime we used the toilet. But hey at least this one was on the ground floor since the elevator also didn’t work. We tried to do laundry and the machine didn’t have any soap so we wasted money on that too. The breakfast is also a joke, it’s literally stale cereal and a waffle maker. Horrible experience, would not recommend to anyone ever.

Checking in took an hour cause there tablet to sign wasn’t working after an hour of trying over and over she told me oh I guess I can’t get your signature and handed me the keycard she should have just gave me it from the getgo ac not working rooms were hot would wake up sweating we told the front desk and they just told us everyone’s telling us it’s hot y’all aren’t the only ones. Top shower head didn’t work was just tub faucet ice machine not working

Staff was very helpful and friendly

Great staff

They need to figure something out about breakfast. The breakfast tacos were gone in half an hour and all that was available was one waffle iron. Preparing food for 4 people would take 12 minutes and the bottle neck line was frustrating. Get a second or third waffle iron and have bagels and/or muffins as an option. They also seemed annoyed that our group didn’t want to share wet towels. Asked for extra towels because we had 3 but there were 6 people in our group. Got it for me but seemed annoyed. Overall, the stay was fine and the place was clean enough but better customer service and a less frustrating breakfast would have gone a long way in making the experience more pleasurable.

Staff was very friendly!

Quick and easy booking, check-in and the room is clean and comfortable.

When do not disturb tag was on the door they still came in and took my towels and don’t bother replacing them

The hotel ran out of towels and at breakfast there was 30 minutes left and so they wouldn't put out any more food. So we had to go somewhere else for breakfast, even though the nights stay comes with brakfast. Kinda rude staff about the card keys as well.

Check in .no one at desk it was a little afterc3 . 3 ish a employee clocked in . Checked me in ...another employee came from the back ..he apparently was sleeping ... checked in to room .someone had slept on one of the beds ..the ice machine didnt work all weekend only one the up stairs one was gone .but it says there is one . We have stayed her several times ..really took a dive .wont stay here again. Ask employees atvthe front desk all of them are new ..that should tell you something..they know nothing about anything you ask them .cleaning crew was two grown men who looked questionable.

It was fine for my purpose, the property is very nice, and although the building is old, they restored it and it looks nice. The area is not very good, but it was fine for the purpose I used it. Considering what I paid for it was fine.

We reserved 3 rooms for a family trip to the coast. We were a big group but the hotel was more than accommodating and very helpful. It’s about a 15 minute drive to shoreline, but the price was right and the rooms were superb. The pool area was nice and their dining room was very neat. We’ll definitely book again!

Near area of town I needed to be in

Good location

Close to family, shopping, and great food.

It started at the check-in when I was told that the room I reserved with the King Bed was not available so I had to settle for queen beds. In addition, I do not even know if WI-FI was available because nothing was noted on the Key envelope or mentioned at the front desk. The room had a very noisy air conditioner unit which the only way I could quite down was by setting the thermostat to a higher temperature which made the room at some point very hot and uncomfortable so I had to deal with the noise. Lastly, the hotel advertises that comes with breakfast, that's a joke!! A bowl of apples, two containers feeder style of terrible cereals and a ridiculous waffle machine. That's their concept of breakfast, really? At least the OJ from the machine was good.

Very clean and comfortable king bed. Polite staff. Breakfast was very simple only waffles. No protein

We showed up late due to being at volleyball games. Our room was not ready, the guy had to go check if the room was clean. It was not, he got us in a different room. Cool. We walk in and immediately the smell is intense, like mold covered up with pine sol or something. Tried to fan the room. Smell WAY too much, overpowering. Went and let front desk know. My friend had grabbed a towel from the bathroom to cover her nose. He came and checked and immediately walked us to another room. Before leaving the smelly room, he asked for the towel back and WENT AND PUT IT BACK IN THE BATHROOM! Lol, ick! Gross! She was like I wiped my nose on that towel. The second new room was a suite, more spacious. All was fine. Only thing was it was an ADA room and two bars of used soap (that cleaning didn't throw away) were left on the folded up shower seat. No big, just didn't touch them. But gave not so clean vibes, but for sure got that impression after putting contaminated towel back in bathroom. The breakfast was pretty sparse. If you love waffles, cereal and/or yogurt you would have been in heaven. Sub par experience, but not the worst I've seen.

Was an older property than I expected. Had limited breakfast options, only waffles and other carbs based items and instant coffee from a machine.

Breakfast is terrible

free breakfast?? only coffee and an old yogurt with a strange taste, they shouldn't offer breakfast, it's a lie

They need to figure something out about breakfast. The breakfast tacos were gone in half an hour and all that was available was one waffle iron. Preparing food for 4 people would take 12 minutes and the bottle neck line was frustrating. Get a second or third waffle iron and have bagels and/or muffins as an option. They also seemed annoyed that our group didn’t want to share wet towels. Asked for extra towels because we had 3 but there were 6 people in our group. Got it for me but seemed annoyed. Overall, the stay was fine and the place was clean enough but better customer service and a less frustrating breakfast would have gone a long way in making the experience more pleasurable.

Room was musky, damp, smelled like mold bad! That was the second room i was moved to. Both rooms had small roaches. Bugs in the toilet. The toilet struggled to flush, the "ac" through out himid air. The vents were extremely dirty. The shower had rust everywhere and holes. The water came out orange!! Mirror door was not attached. Headboards had head stains on them. The sink faucet leaked. "Breakfast" was cereal and expired yogurt. The juice and water machine just sprayed everywhere. I took photos and video of everytbing. I do not know how health inspections has not shut them down. The entrance looks pretty but thats about it!

The air condition was not working the night I checked in. No one available to fix that night. Next day they give me a new room. There was a Cat inside the new room sitting in the Window behind the curtains. There was nothing for breakfast except waffles. There was no attendant to reach out during breakfast. I made a complaint and was offered additional night free stay which I declined. Overall a bad experience and I would not recommend anyone.

Breakfast was a little disappointing and no coffee in the morning isn’t great, but everything else was just about perfect.