Best Western Plus Orange County

Just adequate. Our toilet took 30 minutes to refill making it useless – had to rely on manually filling it up with water from containers so mainly used public restroom downstairs. It was clearly rigged; the inside mechanics of the toilet have plastic patch jobs on it. The only ice machine didn't work and seemed to not work for a long time because it was bone dry. Thin walls. Could hear people in hallway easily. Otherwise the hotel was clean and breakfast good.

Independently owned by a nice family. They and their workers keep the place well cleaned on a daily basis. Small hotel. Two floors. Great place to stay if you need to find a quick place to lay your head while you’re traveling off of I-10.

Nothing unique. Didnt like dark area by smokers pit for safrty reasons.

The common areas were nice. The breakfast was nice. But room 114 had major issues in the bathroom. The door was damaged and wouldn’t shut. The bath tub stopper did not work. Several cracks in tub and sink.

Pool was green, lots of bugs and tv went in and out.

Hotel is very clean and everyone is very courteous. My room was quiet and exactly what I needed.

We stayed for three nights. Checking in went smooth. We get into the room and the strong moldy, awful smell hit us immediately. We drove several hours, we just wanted to sleep. Step into the shower and the ceiling and all around the bathroom was full of mold. I purchased two different odor absorbers, Odoban and Ozone. It didn't help at all, then it rained and made it almost unbearable. The ac barley worked and struggled to cool, so add heat and smell, not a good combination. We had to use the same towels till the last night. We asked for more and they complained. They said housekeeping has to do that and keep up with it. We told them we asked for a room cleaning twice and didn't receive it either time. We had to take our hang up clothes back to our vehicle, due to the smell of the room sticking to everything we had in there. When we put our bags in the car, we had to ride 7 hours with that horrible odor filling it. I am home and I am having to wash, pillows and clothes we didn't even wear. I realize this is not a 4 star hotel, but no business should smell like that or be filled with mold. It was the worst stay my family has had in a long time. We will never use this hotel again. I most certainty do not reccomend. You may ask why we didn't ask for another room, well while they were cleaning, we walked in three different ones, mold and smell in each. What was the point? If mold and a putrid smell doesn't bother you, by all means, book it!!

Close to I 10, clean & tidy

The room was clean and smelled fresh. The house keeping does a great job Dailey.

The water pressure was poor. The water temperature was not very warm. There was a musty odor in the room. Everything felt damp and musty, even my clothes that I hung. I had to wash everything when I returned home. Room was clean and area was quiet.

Independently owned by a nice family. They and their workers keep the place well cleaned on a daily basis. Small hotel. Two floors. Great place to stay if you need to find a quick place to lay your head while you’re traveling off of I-10.

Hotel was a little run down and my room was very damp and had a bit of a mildew smell. They put the AC unit into dry mode and it helped a bit but still had the smell. The room was not very quiet, large gaps under the door to the adjoining room and it into the hall. I could hear every word my neighbor said. On the positive, the bed was comfortable.

The common areas were nice. The breakfast was nice. But room 114 had major issues in the bathroom. The door was damaged and wouldn’t shut. The bath tub stopper did not work. Several cracks in tub and sink.

our only problem is stopperin bathtub did not work. an inconveniece fo the wife hair washing. plus water pressure too low

Twice it took over 5 minutes running the water before it ran hot. Cups for coffee dispenser in room ere not replenished. Motel was dated but clean.

Just adequate. Our toilet took 30 minutes to refill making it useless – had to rely on manually filling it up with water from containers so mainly used public restroom downstairs. It was clearly rigged; the inside mechanics of the toilet have plastic patch jobs on it. The only ice machine didn't work and seemed to not work for a long time because it was bone dry. Thin walls. Could hear people in hallway easily. Otherwise the hotel was clean and breakfast good.

Hotel is very clean and everyone is very courteous. My room was quiet and exactly what I needed.

Nosiy

Hotel was a little run down and my room was very damp and had a bit of a mildew smell. They put the AC unit into dry mode and it helped a bit but still had the smell. The room was not very quiet, large gaps under the door to the adjoining room and it into the hall. I could hear every word my neighbor said. On the positive, the bed was comfortable.

Twice it took over 5 minutes running the water before it ran hot. Cups for coffee dispenser in room ere not replenished. Motel was dated but clean.

Had to go to office to pick up clean towels on 3 rd day. Room was serviced but no towels!

Hotel is very clean and everyone is very courteous. My room was quiet and exactly what I needed.

We stayed for three nights. Checking in went smooth. We get into the room and the strong moldy, awful smell hit us immediately. We drove several hours, we just wanted to sleep. Step into the shower and the ceiling and all around the bathroom was full of mold. I purchased two different odor absorbers, Odoban and Ozone. It didn't help at all, then it rained and made it almost unbearable. The ac barley worked and struggled to cool, so add heat and smell, not a good combination. We had to use the same towels till the last night. We asked for more and they complained. They said housekeeping has to do that and keep up with it. We told them we asked for a room cleaning twice and didn't receive it either time. We had to take our hang up clothes back to our vehicle, due to the smell of the room sticking to everything we had in there. When we put our bags in the car, we had to ride 7 hours with that horrible odor filling it. I am home and I am having to wash, pillows and clothes we didn't even wear. I realize this is not a 4 star hotel, but no business should smell like that or be filled with mold. It was the worst stay my family has had in a long time. We will never use this hotel again. I most certainty do not reccomend. You may ask why we didn't ask for another room, well while they were cleaning, we walked in three different ones, mold and smell in each. What was the point? If mold and a putrid smell doesn't bother you, by all means, book it!!

Good customer service

The thing that I noticed is that the sheets were so worn they seemed like flannel sheets. Front desk changed my room but said a lot of workers stay there so that could be reason for the worn sheets. The second room sheets were not as bad.

Independently owned by a nice family. They and their workers keep the place well cleaned on a daily basis. Small hotel. Two floors. Great place to stay if you need to find a quick place to lay your head while you’re traveling off of I-10.

As a result of language barrier, it was difficult understanding the clerks to what they were saying after asking questions. In addition, I feel the night young female clerk should have been more knowledgeable of eateries near by. Example: I asked where and if they had a Jack-N-the Box near by and I was told no. She too said there wasn't one. However, there was one that I found just up the main street, about 3/4 of a mile from the Best Western. In essense, she could have googled as I did , confirming one existed. In other words, I feel she could have assisted in finding one by any means Vs. saying no to my inquirey. In addition, while getting ready , I put out the D.N.D. sign for no more than 15 or less minutes and then removed. However, around 3 p.m. , some 7 hours later, housekeeping had yet to see the D.N.D. hanger sign had been removed and I had to ask the female clerk to have my bed made and she did kindly. Otherwise, I liked the Best Western overall.

Friendly staff

Manager very friendly. Was able to answer questions

Close to I 10, clean & tidy

The water pressure was poor. The water temperature was not very warm. There was a musty odor in the room. Everything felt damp and musty, even my clothes that I hung. I had to wash everything when I returned home. Room was clean and area was quiet.

Independently owned by a nice family. They and their workers keep the place well cleaned on a daily basis. Small hotel. Two floors. Great place to stay if you need to find a quick place to lay your head while you’re traveling off of I-10.

Just adequate. Our toilet took 30 minutes to refill making it useless – had to rely on manually filling it up with water from containers so mainly used public restroom downstairs. It was clearly rigged; the inside mechanics of the toilet have plastic patch jobs on it. The only ice machine didn't work and seemed to not work for a long time because it was bone dry. Thin walls. Could hear people in hallway easily. Otherwise the hotel was clean and breakfast good.

Great stay, the break could definitely use a bigger verity since there wasnt but just a few things to choose from but other than that we had a great stay

Breakfast was bad . Very limited selection. Coffee really bad and no juice

The common areas were nice. The breakfast was nice. But room 114 had major issues in the bathroom. The door was damaged and wouldn’t shut. The bath tub stopper did not work. Several cracks in tub and sink.

The hotel was nice and clean. The only thing was the breakfast eggs were Mexican style and only had crumbs left when we got there and they were dried up . not everyboby likes Mexican style eggs for breakfast. We didnt eat. Went to waffle house up the road.

Effs were awful