Homewood Suites by Hilton Salt Lake City-Downtown

Checking in was easy and the lady up front was kind and efficient. Breakfast was good & the staff had decorated for Halloween. Room was not that clean, under the bed was trash and half-eaten food that smelled. In the corner behind a chair were a bunch of candy wrappers. I called downstairs for a blanket for the pull-out bed and the night staff questioned me about the validity of not already having a blanket. We had to go down to the front desk to get the blanket but there was no extra pillow as requested when asking for the blanket.

Overall the facilities and friendliness of the staff were excellent. I was especially impressed with the wide choice of entree options in the free breakfast. I liked that everyday offered some different choices. One criticism I have is that bathroom (Room 105) was not really safe for a disabled or elderly person. The one hand bar was in the front inside corner. Where one is needed is at the rear outer corner near the towel hook. When we are most at risk of slipping and falling is getting in and out of the tub. I almost fell twice because the tub is slippery when wet. Also it should be more clear to customers who are arriving after 1:00 am whether or not staff is available at that time. I messaged the day before that I was arriving in the middle of the night. The AI response was to download the Hilton app and use the digital key to gain entry. However the app asked for a confirmation number. I did not have one because I made the reservation thru Hotel.com. I tried to call the hotel directly At least 3 times but kept getting transferred to staff outside of the hotel who could not help me. I finally was able to get a direct number to the front desk thru Google. Then I was assured staff would be at the front desk to let me in. I did not need to use a digital key. It should not be that hard to find out that information. It was very frustrating. I was concerned I would be left outside in the middle of the night in the pouring rain.

We had a wonderful stay. Very good parking and affordable compared to other properties. The rooms could use an upgrade in the showers but not bad. Staff was nice and helpful. Could have used a pool but it was closed. The breakfast buffet definitely needs a new cook but was nice to get free breakfast.

Check in was a challenge, it took over an hour to get the room due to them not having it ready. The room was clean, I wished they had provided more towels and coffee since we were a party of 3. But the beds were comfortable.

Great place to stay as it was centrally located to walk around the city! The amenities were great and the room was very nice!