Name: Hampton Inn & Suites Chesapeake-Square Mall
Address: 4449 Peek Trail, Virginia, United States of America, Chesapeake City County, US
Price range: US$89–US$270 per night
Rating: 7.75

What guests think

Across recent reviews, Hampton Inn & Suites Chesapeake-Square Mall earns praise for friendly staff, spacious rooms, and enjoyable breakfasts, but many guests report aging facilities, frequent pool closures, maintenance issues, and inconsistent cleanliness that includes mold, odors, and worn carpets.

Reports of broken gym equipment, ice machines, and elevator buttons add to the dated feel. Noise from adjacent rooms or HVAC and firm mattresses are common complaints, contrasted by remarks about quiet stays. Location is convenient to dining, shopping, and highways, but some mention trash around the property and a less secure-feeling parking lot. Expect friendly service in an older hotel with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show recurring issues, with repeated reports of the pool being closed, broken ice machines, a hot or under-equipped fitness room, and elevator button problems. A few guests mentioned a small but usable gym.

Related guest reviews

8

Rachael

14 Jul 2025

·

Stayed 2 nights

The 1st room we were put into on the 5th floor the carpets were soaked and it smelled a bit moldy. They moved us to a new room on the 3rd floor and it was just fine. No smells. No wet floor, just a clean and well appointed room. The pool was closed for maintenance and the ice maker on our floor was broken but it was alright.

2

Tracey

12 Aug 2025

·

Stayed 2 nights

Pool was closed and kids were extremely disappointed. Staff was not friendly and helpful. Had to change rooms due to water all over floor and toliet running. To them not a big deal to us big deal. Would never recommend

6

Adolphus

29 Aug 2025

·

Stayed 1 night

Property is certainly showing signs of decline. No down button at 2nd floor elevator doors. Gym door broken. Only one treadmill and it was broken. Room door really needs a paint job. Not greeted at check in. Only spoke after I started talking to him. I’m glad I was pleasant because it seems like he was waiting to see my energy first. Not what I’m used to from Hilton properties.

2

Melissa

26 Apr 2025

·

Stayed 1 night

The hotel is very run down and not a typical Hampton. The air conditioner in our room was broke. The workout room air conditioner was also broke so it’s always 80 degrees!

4

Brieanna

26 Jul 2025

·

Stayed 2 nights

Pool was closed for maintenance Toilet kept running the whole time Oven was broke so breakfast was only bagels boiled eggs and yogurt Ice dispenser was broken on my floor

6

Linda

20 Aug 2025

·

Stayed 2 nights

The pool was not open due to on going maintenance. The shower needed to be repaired… the carpet was dirty. High noise level in the mornings

4

Diane

28 Jul 2025

·

Stayed 2 nights

This property needs a lot of help. The pool was undergoing maintenance, so it was closed. The stove was broken so there were limited breakfast options. Our shower had mold and mildew stains, and there were broken fixtures in our room. The toilet ran all the time. There was a desk but no desk chair. On our floor, the down elevator button was missing but we were able to navigate around that problem. The bed was ok and the staff tried to be helpful, but we will not be staying here again.

6

Crist

28 Jul 2025

·

Stayed 1 night

Pool closed without notice, no towels or sanitizer in workout room, fair breakfast

2

daniel

12 Oct 2025

·

Stayed 1 night

Place should not availble to anyone-- needs to up the game plan--clean furnitue would help--carpet was nasty-- open drain in middle of bathroom floor-- really--staff was very good-- hotel owners need to spend night in this room #124-- pay for it and ask "we get money for this"--you should be embarassed -- pool-- closed-- breakfest good and kitchen staff very good--will not stay there ever again-- your pride went away with the chocolate chip cookies left.

6

Zander

24 Jul 2025

·

Stayed 3 nights

The pool was under construction, the fitness room was 85 degrees, and had a cockroach in it when i was there, the fire alarms went off but only on the 5th floor all from a small kitchen fire. The last morning i stayed they did not offer any hot breakfast. Also the shower did not get very hot.

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite moldy bathrooms, dirty or worn carpets, bugs/roaches, and lingering odors, while others found rooms very clean or spotless. Housekeeping during stays was sometimes missed.

Related guest reviews

10

Debra

31 Oct 2025

·

Stayed 2 nights

Room was spotless. The staff was professional and customer service was excellent. One recommendation is to trim back tree from walkway in front of handicap parking. A security risk.

4

Marsha

24 Oct 2025

·

Stayed 1 night

Dirty, dropped a piece and feel behind the dresser…gross there were piles of wrappers, tv controls, about 4 in thick of trash. There were two rolling square boxes. Placed at the end of bed. Dark room they had the bed placed differently than any hotel I have ever been in so with that being said I feel on the floor over the squares and I had spinal surgery a few months prior. Went down stairs mentioned it to the desk lady. The only response was laughter then are you ok…. Showed my knee where I hit the floor and was told you must not of broken bones and she returned to laughing.

4

Brenda

12 May 2025

·

Stayed 1 night

My room smelled horrible of mildew . The carpet had mold on it. I have chronic allergies and had a terrible reaction to the mold spores. I was stopped up all night , could not breathe or sleep well at all . Went downstairs to purchase allergy meds ( advertised at front desk) but was told they had none . Suggested I go across the street to 7/11 at 11 pm . I am very disappointed and will not be returning! Only thing good is the breakfast period

2

Linda

5 Jul 2025

·

Stayed 1 night

This room is absolutely awful!! I will never ever stay here again. The bathroom is moldy and dirty!! Refrigerator does not work. Carpet is filthy!!!

6

ANDRES

26 May 2025

·

Stayed 1 night

I like that the staff was very friendly and attentive. The room wasn't very pleasant. The toilet and floor tiles in the bathroom were loose, the bathtub had lot of signs mold, the carpet of the room felt very filthy. They can do better.

2

Karissa

26 Nov 2025

·

Stayed 1 night

Shower had mold everywhere walls was nasty carpet was dirty

6

felicia

9 Sept 2024

·

Stayed 1 night

Not very clean. Carpet dirty. Noted several bugs in room.

10

Theresa

17 Nov 2025

·

Stayed 2 nights

Room was spacious and very clean.

10

Michelle

6 Oct 2025

·

Stayed 1 night

Very clean and bed so comfortable!!

4

Faith

29 Dec 2024

·

Stayed 1 night

Roaches in room and bathroom. Bad smells throughout. Dirty carpet. Dust and trash. Tried to push through, but checked out immediately. Very disappointed for a Hampton Inn. Expecting a refund.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious but dated, with some reports of noisy HVAC and firm mattresses; others note quiet stays.

Related guest reviews

8

Matthew

1 Aug 2025

·

Stayed 1 night

I had an alarm that was not plugged in that went off at 3;30am. Loud people in the room beside me and loud people talking in the front of the Hotel.

6

Sharon

10 May 2025

·

Stayed 1 night

Bathroom needs an overhaul. Bed was not comfortable at all wasn’t a bad stay but won’t stay there again

8

Steven

22 Aug 2025

·

Stayed 1 night

It was quiet and a huge room on the first floor. Desk people were really nice

6

Mary Lee

3 Aug 2024

·

Stayed 1 night

Building getting a bit rundown. Needs sprucing up, some repairs. Hampton Inns are usually better maintained.

6

Brenda

13 Oct 2025

·

Stayed 2 nights

Air worked, very noisy, old, parts on the bottom were hanging down. Room had a funny smell when I first got there. Just didn’t have a comfy or safe feel. Rooms were big but decor was small and old looking. The staff was Excellent, especially the front desk!

8

Louise

26 Aug 2023

·

Stayed 1 night

Air conditioning unit in room very noisy

4

James

16 Mar 2025

·

Stayed 1 night

Don’t believe the photos on their website. Room looked nothing like the pictures. Pictures must have been taken 20 years ago. Room was on 5th floor and water pressure was awful. Stepping off elevator I felt like I’d just entered an alternative site for “ The Shining”. Breakfast was ok if you wanted waffles or French toast but the prepared eggs were uneatable and the only meat was Turkey bacon. Coffee was barely hot and seemed to be the norm for our stay. Cracked upholstery in the dining area. Old and dated. Reviews on the site we checked were very misleading. I paid for a descent hotel but really got an overpriced dog. Take my advice and stay somewhere else.

10

Denis

15 Apr 2023

·

Stayed 2 nights

Spacious room with comfortable seating for two. Nice to have a night light in the bathroom. Most places don't. The grounds are nice.

10

Shanel

11 Mar 2024

·

Stayed 2 nights

Very big room

10

Cassie

1 Jul 2023

·

Stayed 1 night

Stay was peaceful and staff was courteous. Room was also nice. The only downside was the bed was very uncomfortable. Mattress was very hard and leaning and is it needed to be flipped or replaced.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with smooth check-ins noted. However, there are reports of rude or unresponsive interactions and occasional reservation or billing mix-ups.

Related guest reviews

10

Felicia

24 May 2025

·

Stayed 1 night

The staff at the front desk was friendly and helpful!

10

Huber

17 Sept 2025

·

Stayed 1 night

Great staff

2

edward

7 Dec 2025

·

Stayed 1 night

Room awful. 1 desk chair for 2 people. Large empty room. Not enough lights. Needs furniture. Breakfast ended at 10. Little food left at 0930. Did not replenish anything. Front desk staff hostile. Would not address any items. Avoid this hotel.

2

Neal

6 Sept 2024

·

Stayed 1 night

front desk person was not so good. hidden fees not mentioned until we got there. Has to wait 10 minutes before we saw anyone. All types of extra fees. one dog was as much cost as a person. Non apologetic also form front desk. Next time, I will NOT be-staying here. If fees were revealed and perosn at front desk was more friendly, slightly higher rating would be posted here. Too expensive over all….

10

Renay

4 Jun 2025

·

Stayed 1 night

Staff was Friendly and they went overboard to make our stay Comfortable

10

DeAnn

11 Jan 2023

·

Stayed 19,367 nights

I loved staying here. It was clean and I felt safe traveling with my young child. The breakfast was awesome. The staff was friendly and helpful. Even when I had an issue with my reservation it was cleared up in no time. Definitely recommend this hotel. I will definitely stay here again.

2

Sharon

29 Jan 2024

·

Stayed 2 nights

Past this one for your own sanity. Housekeeping did not clean the room at all so I did not have clean towels. I called the front desk for some towels and they never brought to my room so I was not able to take a shower.

10

Danielly

3 Dec 2025

·

Stayed 5 nights

The breakfast was excellent but had a lack of staff on the kitchen area. We had to ask constantly to replenish the bread but other than that, it was very good. Everything on the hotel and room was wonderful as well as the location. Front desk was very attentive and welcoming. In regards to the bathroom, the shower floor is very very slippery. I fell hard on this shower and had to put the floor towel inside the shower to be able to use it. I am okay but someone else might not be as lucky. This has to be addressed.

2

Debra

11 Aug 2025

·

Stayed 3 nights

A guy named Terry Fleming checked us in was rude, the room was very muggy. Couldn’t walk on the floor without shoes because of a dirty floor. Exposed wires under AC unit, mold in the shower and all over the drywall and the smoke detector was covered with a tissue. When I received a text from Terry Fleming asking how my stay was so far I explained the issue described above. He sent another text asking when was a good time to call, I said anytime. No phone call and no more communication from him. I wish I would have read more of the reviews because several people have the similar complaints. Shame on Hilton for allowing that hotel to represent the Hilton name. We will never stay there again!

10

Paul

20 Nov 2025

·

Stayed 1 night

Staff was friendly and courteous. Clean quiet room. Small but efficient exercise room. Patricia cooked an excellent breakfast!

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Location

Convenient to shopping, dining, and highways. Some mention trash around the area and a parking lot that can feel less secure.

Related guest reviews

8

John

20 May 2025

·

Stayed 7 nights

Pretty good hotel. Nearby area is okay, not beautiful.

10

Melanie

23 Oct 2025

·

Stayed 1 night

Parking lot could feel safer.

10

Shamel

28 Feb 2025

·

Stayed 1 night

Convenient

8

Huber

29 Sept 2025

·

Stayed 1 night

Good staff good lication and good breakfast

8

William

15 Jul 2025

·

Stayed 1 night

I did like the number of dinning choices in the area. I did not care for the view of the available parking.

10

Richard

26 May 2024

·

Stayed 1 night

Easy to get to. Friendly staff. Haven’t tried breakfast yet.

6

Elizabeth

21 Jun 2025

·

Stayed 2 nights

The property around the hotel was filled with trash, but there was a nice park across the street that was a great place to walk the dog and have our grandchild play on the playground.

10

Danielly

3 Dec 2025

·

Stayed 5 nights

The breakfast was excellent but had a lack of staff on the kitchen area. We had to ask constantly to replenish the bread but other than that, it was very good. Everything on the hotel and room was wonderful as well as the location. Front desk was very attentive and welcoming. In regards to the bathroom, the shower floor is very very slippery. I fell hard on this shower and had to put the floor towel inside the shower to be able to use it. I am okay but someone else might not be as lucky. This has to be addressed.

10

Sylvia

9 Jun 2025

·

Stayed 2 nights

I didn't have a choice of rooms. The room door had peeling paint. There were no drawers, just metal shelves. I was not a fan. The older gentleman that checked me in was professional and thorough. However, there was a stark contrast to the two females cackling at the desk on check out morning. I loved the location. I'd return.

8

Brandon

29 Sept 2025

·

Stayed 3 nights

It was an ok stay. Room services can be better. IT states that they do room service every other day, but they never came to give us new towels/washcloths or take the trash out. Lack of pillows, and the bed is unforgivingly hard. But the Staff was friendly and it was convenient near shopping centers and the highway.

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Dining

Breakfast is often praised for taste and variety, though at times options were limited due to equipment problems or supply gaps; vegetarian choices can be slim and some items were unavailable. Overall experiences vary by day.

Related guest reviews

8

Melvin

10 May 2024

·

Stayed 3 nights

Good hotel that provides all service in a accessible manner. Their free breakfasts are exceptional.

8

Linwood

16 Sept 2025

·

Stayed 1 night

I had a wonderful peaceful time and whoever is cooking breakfast it was delicious

4

Brieanna

26 Jul 2025

·

Stayed 2 nights

Pool was closed for maintenance Toilet kept running the whole time Oven was broke so breakfast was only bagels boiled eggs and yogurt Ice dispenser was broken on my floor

8

Colleen

23 Jun 2025

·

Stayed 2 nights

Great free breakfast

6

Bhavinkumar

13 Oct 2023

·

Stayed 2 nights

I rated overall three start because they have limited choices for breakfast specifically for Vegetarian.

10

Danielly

3 Dec 2025

·

Stayed 5 nights

The breakfast was excellent but had a lack of staff on the kitchen area. We had to ask constantly to replenish the bread but other than that, it was very good. Everything on the hotel and room was wonderful as well as the location. Front desk was very attentive and welcoming. In regards to the bathroom, the shower floor is very very slippery. I fell hard on this shower and had to put the floor towel inside the shower to be able to use it. I am okay but someone else might not be as lucky. This has to be addressed.

4

Diane

28 Jul 2025

·

Stayed 2 nights

This property needs a lot of help. The pool was undergoing maintenance, so it was closed. The stove was broken so there were limited breakfast options. Our shower had mold and mildew stains, and there were broken fixtures in our room. The toilet ran all the time. There was a desk but no desk chair. On our floor, the down elevator button was missing but we were able to navigate around that problem. The bed was ok and the staff tried to be helpful, but we will not be staying here again.

10

Paul

20 Nov 2025

·

Stayed 1 night

Staff was friendly and courteous. Clean quiet room. Small but efficient exercise room. Patricia cooked an excellent breakfast!

6

Crist

28 Jul 2025

·

Stayed 1 night

Pool closed without notice, no towels or sanitizer in workout room, fair breakfast

6

Zander

24 Jul 2025

·

Stayed 3 nights

The pool was under construction, the fitness room was 85 degrees, and had a cockroach in it when i was there, the fire alarms went off but only on the 5th floor all from a small kitchen fire. The last morning i stayed they did not offer any hot breakfast. Also the shower did not get very hot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$91
March	US$94
April	US$116
May	US$122
June	US$169
July	US$165
August	US$139
September	US$114
October	US$105
November	US$90
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $270	16 $183	17 $129	18 $209	19 $137
20 $106	21 $100	22 $104	23 $105	24 $105	25 $139	26 $145
27 $96	28 $98	29 $92	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $95	3 $97
4 $94	5 $93	6 $102	7 $102	8 $114	9 $170	10 $172
11 $91	12 $92	13 $105	14 $94	15 $100	16 $143	17 $103
18 $106	19 $94	20 $101	21 $99	22 $104	23 $152	24 $144
25 $104	26 $99	27 $118	28 $101	29 $99	30 $117	31 $97

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible

Studio Suite, 1 King Bed with Sofa Bed

Suite, Two Queen Beds

Double Queen

Two Queen Beds, Accessible with Tub

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Chesapeake-Square Mall

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Prices for upcoming dates