Name: Comfort Suites Southpark
Address: 931 South Ave, Virginia, United States of America, Colonial Heights City County, US
Price range: US$91–US$117 per night
Rating: 7.92

What guests think

At Comfort Suites Southpark, travelers often highlight friendly, accommodating staff, comfortable beds, and a convenient location near restaurants, shopping, and I-95, while noting mixed cleanliness and maintenance, a long-term pool closure, and recurring elevator and parking frustrations.

Rooms are generally spacious with very comfortable beds and some balconies or lake views, but guests report noisy nights near elevators and intermittent issues with HVAC, TV setup, door keys, or Wi‑Fi. Breakfast is frequently described as good to great, though a few found options limited or the dining room oversight strict. Expect a convenient, budget-friendly stay, but be prepared for aging facilities and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: the pool has been closed long term, the single elevator is often slow or out of service, and parking can be tight during nearby construction. Some guests also reported out-of-order ice machines.

Related guest reviews

8

Adrienne

4 Dec 2024

·

Stayed 1 night

Most of the Trip was good, was upset that the elevator was out of service. There was no indication from the front desk until we actually walk to the elevator. We were on the 4th floor and my sister has bad knees. This was unacceptable

8

Ronnie

24 Nov 2024

·

Stayed 1 night

The hotel elevators were NOT WORKING during my recent visit. I am a disabled Veteran who has knee and back issues

8

Monica

8 Dec 2024

·

Stayed 2 nights

When we arrived on Wednesday evening the hallways and the bathroom in the lobby were untidy. There was tissue on the floor of the lobby bathroom and the hallways (lobby and sleeping rooms floors) had debris on them. Ice maker was out of order on the 3rd floor. The elevator was not working on Thursday morning. We reported it on our way out. We were out most of the day Thursday when we returned the hallways were clean and the elevator was repaired. Ice maker was not working entire stay. The refreshing lemon water in the lobby and the breakfast 'each morning' was on point. Very delightful additions to our stay.

6

Wren

13 Feb 2025

·

Stayed 2 nights

was told on the phone the POOL is open and when i arrived it was not in fact it has not been open for a loooog time but thay fail to mention it on their website. very deceptive.

6

Bee

1 May 2025

·

Stayed 2 nights

It’s tough to rate this hotel fairly because we never made it past the lobby. The location is excellent—within walking distance of everything a tourist might need. However, we ended up canceling our reservation because the pool was out of service, which was a major factor in our decision to stay there. Unfortunately, this closure was not communicated in advance, nor was it updated on the hotel’s website. That said, the staff was very friendly and apologetic about the oversight and handled the situation professionally. I can’t speak to the rooms or cleanliness beyond the lobby, so this review is based solely on our brief interaction with the staff and the unexpected inconvenience.

4

Yanbo

8 Jul 2025

·

Stayed 1 night

Given the price $180 I paid, I expected the item to be in better condition. The amenities are inexpensive and outdated, accompanied by a musty odor typical of an old house. The pool seems to have been closed for a very long time.

6

Melody

18 May 2025

·

Stayed 1 night

Even though Expedia listed this as a hotel with pool and indoor pool, there was NO pool. I had reserved this promising my 6 year old grandson a pool. I was completely misled regarding the amenities, the front desk said they have asked the third party booking companies to update but it is not in their best interest to do so. Money grab?

10

Amanda

30 Jun 2024

·

Stayed 1 night

Elevator is very slow and there is only one.

6

Dionna

9 Nov 2025

·

Stayed 2 nights

The TV wasn’t programmed for it to be a brand new TV so I had to wait for them to get maintenance to come and fix it. The shower could’ve been cleaned a little bit better but overall, All Staffing was amazing from the beginning of my stay to the end and one thing I did not like is that the pool has been closed for a year front desk said.

6

walter

17 Mar 2025

·

Stayed 3 nights

elevator was down. I had to carry my luggage up 5 floors! Kinda ruined my night & my perception of the motel....

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many note clean rooms and common areas, but recurring reports mention mold or mildew in showers, musty or smoke odors, occasional pests, and missed housekeeping or debris left in rooms and hallways.

Related guest reviews

2

Angela

25 Aug 2025

·

Stayed 2 nights

The property and rooms were dirty and smelled of urine. We were followed by another patron attempting to learn our room numbers. We promptly left and stayed at a different hotel.

10

Susan

21 Sept 2025

·

Stayed 1 night

Nice clean spacious rooms. Bed and sofa were comfortable.

8

rhonda

15 Dec 2025

·

Stayed 1 night

Staff was helpful and friendly. The room was clean but needed some care. The shower had mold on the caulking so I didn't feel comfortable taking a shower. Also the toilet seat wasn't stable. Breakfast was good.

2

Ruthy

27 May 2025

·

Stayed 4 nights

The shower and bathroom was filthy.

2

Shanelle

16 Jul 2025

·

Stayed 1 night

Roaches

10

JOSHUA

21 Mar 2025

·

Stayed 1 night

Common areas were clean and tidy. Staff was helpful, attentive, and timely. Room was clean, plenty of towels, and plenty of places to plug-in. Wi-Fi was great.

4

Eugene

15 Jul 2025

·

Stayed 1 night

Not very nice. Halls and elevator were dirty. In the room the toilet seat was only half connected to the toilet. I requested a room switch but was informed there were no other available rooms and a repair wouldn’t be possible until the next day. Shower was full of mold. Ice machine on my floor didn’t work.

6

Jocelyn

29 Apr 2024

·

Stayed 2 nights

Overall this was a decent experience. The shower and bathroom could have been cleaner, there was other peoples hair and stubble left behind. Every time they made breakfast the whole hotel smelt to high heaven. The front staff was professional and friendly.

2

Charles

11 Aug 2025

·

Stayed 2 nights

Smoke detector went off at 2 am, called the from desk the person made no effort or provided no solution. I had to take matters on my own to stop the alarming sound. Someone had a crying baby all night and early morning. Babies need to be on the same floor together so their crying won’t disturb guests with no children. The hotel reaked in the hallways and room the smell of marijuana everywhere.

2

Kateryna

29 Mar 2025

·

Stayed 1 night

Unfortunately, the cleanliness of the room did not meet our expectations. Specifically, we found the room to be unclean and not sanitary, which made our stay quite uncomfortable. As my son has asthma, the situation was particularly challenging for us, as the condition of the room affected his ability to sleep properly. We attempted to address this during our stay, but the circumstances made for a very difficult night.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with very comfortable beds, and some offer balconies or lake views. However, guests report dated furnishings in places, noise near elevators or through connecting doors, and intermittent issues with HVAC, TV setup, door keys, or Wi‑Fi.

Related guest reviews

10

JaVonna

28 Apr 2025

·

Stayed 2 nights

Hello I just stayed over the past weekend. April 25th-27th. Balcony with a Lake View. It was very nice. The room was spacious and clean. The shower did appear to have some mold damage. Plan to stay again, the room with the oversize shower next time.

8

Vanessa

17 Aug 2025

·

Stayed 1 night

Everything was great besides check in...rooms had not been updated in system so had to wait on update. First room keys didn't work. Elevator slow but room was rx

10

Susan

21 Sept 2025

·

Stayed 1 night

Nice clean spacious rooms. Bed and sofa were comfortable.

10

Margaret

8 Nov 2024

·

Stayed 1 night

Nice room very clean and the bed was comfy!

10

Mary Beth

6 May 2025

·

Stayed 1 night

Quick stop on our way to DC. Easy location with lots to do around the area. Nice & clean! Balcony is a plus too!!!

8

Jim

10 Mar 2025

·

Stayed 1 night

The room was very comfortable. I enjoyed the balcony and the river view. The only complaint I have is that the hallways needed cleaning.

8

Micheal

17 Nov 2025

·

Stayed 1 night

Beds sleep great here i just always seem to get a room next to the elevator, stairs and ice machine so its usually a late noisy night for me in those situations.

6

Dionna

9 Nov 2025

·

Stayed 2 nights

The TV wasn’t programmed for it to be a brand new TV so I had to wait for them to get maintenance to come and fix it. The shower could’ve been cleaned a little bit better but overall, All Staffing was amazing from the beginning of my stay to the end and one thing I did not like is that the pool has been closed for a year front desk said.

8

Tony

29 May 2023

·

Stayed 3 nights

Internet speed is a little slow

6

Stephen

24 Jun 2024

·

Stayed 2 nights

The air conditioner in our didn't work the 2 days we were there and the temperature in our room was about 78 degrees. The temperature outside was mid to high 90's.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, helpful, and accommodating, with several shout-outs to front desk staff and quick problem handling. Some guests, however, encountered rudeness, slow or error-prone check-in, poor communication, or difficulty reaching staff by phone.

Related guest reviews

8

Pamela

29 Oct 2025

·

Stayed 2 nights

Kristie was awesome during the admissions & the guy who actually did our check-in was great. They both deserve raises

10

Robert

10 Mar 2025

·

Stayed 2 nights

Our stay with you was exceptional! When we first walked in I noticed the breakfast area tables and chairs were shiny and clean…looked new. While checking in, i sat down in lobby and a staff member was vacuuming the already clean area and was friendly & courteous. The desk clerks Daisy & Christy were so friendly & helpful just a pleasure! The refrigerator in our room had a little water in front. We called desk to report & within minutes a male staff member came to the room to check. We had brand new refrigerator plugged in and ready to use within 20 minutes and the staff member (sorry didn’t get his name) was courteous, professional and friendly. This is our 3rd time staying here & will be our choice each time we come to Virginia. Our son, grandson & some of best friends are there. Thank you Comfort Suites Southpark for the exceptional service!! Loved the sweet hard working lady in the breakfast area too!

2

Mary

6 Dec 2025

·

Stayed 1 night

I did not stay, and they do not want to answer the phone

10

Lateisha

18 Sept 2023

·

Stayed 2 nights

Wow! Where do I start?. So I booked my hotel through a third party, for a cheaper price. I called the Comfort Suites in which I had the pleasure to speak with Daisy, I was calling to see how late check in was, due to my flight landing late in the evening. She couldn’t find my booking, mind you this is on a Thursday, and I booked the hotel for my stay for the very next day(Friday). I’m like this can’t be right. Long story short Daisy went above and beyond to help me get this issue fixed, come to find out a hour later there was a glitch in the system. After nearly 30 mins on the with with Daisy(before we discovered the problem). I then had the pleasure to speak with her manager Nae, she took my phone # down called the third party company, went above any beyond to get to the bottom of the issue, at this point a hour has passed. Daisy and Nae were able to solve, what could have been a disaster/headache for me, and they did it with patience, kidness, empathy and their pleasure. I HIGHLY recommend this hotel, and whenever I stay in VA again, this hotel will ALWAYS be my # 1 choice. Thank you to the staff at Choices Suites Hotel in South Park. I’m truly grateful for your excellent service, and for me, my best hotel customer service experience.

2

Robbin

10 Apr 2025

·

Stayed 2 nights

Staff infriendly. Room was not clean. I dropped something & was looking for it. It haad rolled under night stand, where I found trash also. Window had shear curtains. Could not close other cirtains. Not good especially for single women. Room door would not lock from outside. Maintenance did fix immediately. Waited 10 minutes at front desk to check in before anyone came to desk. They were in back talking. This is a military town but they would not give me a military discount even through I had an ID. Disgrace toward military personnel, which is most of there business. I have stayed at Comfort Inn in many areas and always received my discount. I tried to call front desk on night to ask a question. Tried 4 times and no one answered. I let it ring for approximately 2 minutes each time. Glad it wasn't an emergency.

10

Frank

19 Sept 2024

·

Stayed 1 night

Desk staff very friendly and attentive

10

Chablis

13 Oct 2024

·

Stayed 3 nights

Very poor communication between third-party and the hotel. The overall experience was fine, but the check-in and checkout process was very frustrating and disappointing.

2

Jerron

22 Feb 2024

·

Stayed 1 night

Terrible experience with very unprofessional staff. The check-in staff did a terrible job attempting to get us to our room. There were 2 people working at the time, both weren't knowledgeable of the procedure and both showed a lack of professionalism. They ended up giving us the key to another families room under the impression that it was our room at 2am in the morning. We walked in on the family!! We will not be returning to this property ever.

10

Shaun

22 Jun 2025

·

Stayed 1 night

The bed was very comfortable and the room was very clean. The staff was super friendly and accommodating of my needs.

8

KAREN MAYES

12 Sept 2025

·

Stayed 1 night

Check in and check out staff were pleasant. However the night person was unfriendly and almost dismissive.

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AI-generated summary based on recent guest reviews

Location

Location is convenient to I-95, shopping, restaurants, and local attractions, with some rooms overlooking a lake. A few guests noted construction nearby, limited parking, or a slightly sketchy feel in the immediate area.

Related guest reviews

10

Michelle

6 Jan 2025

·

Stayed 1 night

Very neat/clean. Super friendly staff. Breakfast was very good. Close to highway, shopping & restaurants. Highly recommended!

8

Ainsley

2 Sept 2023

·

Stayed 4 nights

I've stayed here before and been satisfied however with the construction next door, there was not enough parking. I had a handicap sticker but had to park across the street due to the facility letting non handicap park in those spots. Sink did not drain properly and refrigerator leaked.

8

Kelly

25 Jun 2024

·

Stayed 1 night

Great location

10

Mary Beth

6 May 2025

·

Stayed 1 night

Quick stop on our way to DC. Easy location with lots to do around the area. Nice & clean! Balcony is a plus too!!!

10

Darren T

11 May 2025

·

Stayed 4 nights

Great place food choices near

8

Dennis

11 Oct 2023

·

Stayed 3 nights

The area around seemed a little sketchy, like the neighborhood was not the greatest. The room was clean and just fine, and the breakfast provided was OK. It was just the area in which it was located that created a sense of unease for my wife and I.

10

Thomas

14 Apr 2024

·

Stayed 1 night

Love the location

8

Michael

4 Sept 2023

·

Stayed 2 nights

The parking was horrible ☹️ Everything else was wonderful 👍😁

8

Charles

26 Jun 2025

·

Stayed 1 night

Good location.

10

Tammi

24 Jun 2024

·

Stayed 2 nights

Location was great. Close to restaurants and shopping and only 15 minutes from NHRA Virginia Nationals

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly rated good to great, with hot items, waffles, and a tidy dining area. Some guests found options limited or oversight strict, and a few said breakfast quality needed improvement.

Related guest reviews

10

Dianna

19 Aug 2025

·

Stayed 1 night

Spacious room. The beds were very comfortable. The breakfast was delicious. Definitely would stay here again.

10

Wilfred

12 Aug 2025

·

Stayed 2 nights

Cleanliness of the dining area

10

Cheryl

15 Oct 2024

·

Stayed 1 night

The breakfast which came with the stay was great.

8

Lisa

28 Jun 2025

·

Stayed 1 night

Quick overnight stay, halfway through our drive. Room was spacious, beds were comfy. The shampoo/conditioner in the shower was empty. Breakfast was pretty good. Overall nice stay.

10

Benita

4 Aug 2024

·

Stayed 3 nights

Great hotel. Very clean and comfortable. Near lots of stores and restaurants. I would definitely stay again. Breakfast was great

10

jeannette

22 Mar 2024

·

Stayed 1 night

Staff was very friendly especially the housekeeping team. Breakfast was not good

6

Jocelyn

29 Apr 2024

·

Stayed 2 nights

Overall this was a decent experience. The shower and bathroom could have been cleaner, there was other peoples hair and stubble left behind. Every time they made breakfast the whole hotel smelt to high heaven. The front staff was professional and friendly.

8

Laurie

22 Mar 2025

·

Stayed 1 night

Great hot breakfast and very comfortable bed and pillows. The bathroom could have been cleaner. The shower floor was textured and needed to be scrubbed with a brush to get rid of soap scum. There was also mildew in the caulk

10

Kevin

12 Nov 2024

·

Stayed 1 night

The breakfast was great. It was nice to have a refrigerator and microwave.

8

Malene

2 Oct 2024

·

Stayed 2 nights

I really loved this property but the only thing I did not like was the lack of available meat other than pork/beef at breakfast. Maybe if the staff can keep some turkey or chicken stored in the kitchen then it will help.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$105
March	US$119
April	US$122
May	US$124
June	US$112
July	US$112
August	US$106
September	US$120
October	US$105
November	US$108
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $108	15 $101	16 $108	17 $108	18 $117	19 $117
20 $103	21 $103	22 $103	23 $103	24 $103	25 $107	26 $106
27 $98	28 $105	29 $106	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $104	3 $103
4 $95	5 $91	6 $95	7 $91	8	9	10
11 $95	12 $91	13 $95	14 $93	15 $95	16 $103	17 $104
18 $95	19 $91	20 $95	21 $94	22 $95	23 $102	24 $102
25 $95	26 $92	27 $95	28 $97	29 $95	30 $110	31 $109

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Studio Suite, 1 King Bed with Sofa Bed, Balcony, Lake View

Studio Suite, Multiple Beds

Studio Suite, 1 King Bed with Sofa Bed, Accessible (Mobility and Hearing Accessible)

Studio Suite, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Oversize Walk-In Shower)

Studio Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Southpark

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Prices for upcoming dates