Name: Doubletree by Hilton Harrisonburg
Address: 1400 East Market Street, Virginia, United States of America, Harrisonburg City County, US
Price range: US$92–US$431 per night
Rating: 7.8

What guests think

Reviews of Doubletree by Hilton Harrisonburg highlight friendly staff, comfortable beds, and a convenient location near I-81, restaurants, and JMU, but also note inconsistent upkeep, dim room lighting, and frequent issues with the pool, elevators, and maintenance.

Guests frequently mention that breakfast is not included and feels pricey, with mixed feedback on the on-site restaurant and occasional closures or limited hours. Noise can be an issue for rooms facing the indoor pool or the highway, and some stays were affected by hot-water outages and thin walls. Overall, expect a practical stop with uneven facilities and room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool area looks appealing, but reviews cite recurring problems (cold or out of service, heater issues) and dirty furniture; the gym is often hot with some equipment broken, and the elevator has reliability concerns. Bar and restaurant hours can be limited, while parking is easy.

Related guest reviews

6

Jamie

31 Jul 2024

·

Stayed 1 night

Front staff was friendly. Elevator (only one for the whole hotel) broke down while we were on it. Had to pry the doors open to get out. Room smelled musty. Shampoo holder broken. Gym was very hot, set at 80 degrees. Not a good variety of dumbbell weights. Went from 5lb to 20lb. Breakfast was disappointing, eggs were wet. Overall just so-so, could definitely make small changes for improvement. Probably won’t be back.

2

Isleny

11 May 2024

·

Stayed 1 night

The property advertises it has a pool. Be warned, it is out of service. Per the staff, it needs a new motor. They have no idea when the issue will be fixed.

4

Russell

23 Dec 2024

·

Stayed 1 night

The pool heater was out of order. It also has a sign saying thru didn't know when it would be repaired which tells me it's been broken fire since time. Traveling with a 10 year old we booked this room only for the pool. I'll not stay in another double tree.

6

LeTroy

17 Nov 2024

·

Stayed 1 night

The bar's hours are based on the amount of guests.

8

Gina

29 Dec 2024

·

Stayed 1 night

Pool heater not working. Toochilly for me to use pool.

10

Steve

12 Oct 2025

·

Stayed 1 night

Very friendly staff. Room was very clean. Parking was safe and secure

6

Jeffrey

18 Jul 2024

·

Stayed 1 night

Nice hotel that is aging and needs an update. The pool area was nice, but the furniture was old and uncomfortable. In addition, the indoor pool was not heated.

4

douglas

29 Sept 2025

·

Stayed 3 nights

Elevator was down the first 2 days. Gym was extremely hot with multiple pieces of cardio equipment out of order. Almost all the couches by the pool are dirty and stained. The room was poorly lit.

6

Kimberly

27 Nov 2024

·

Stayed 1 night

The light when you walked in did not work. The room was very dark. Not enough light. No Desk light Couches by the pool were filthy

10

Nicole

7 Aug 2025

·

Stayed 1 night

Bed was very comfortable, nice pool, great location.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many note clean rooms and fresh linens, but others report dirty or moldy bathrooms, musty odors, unvacuumed hallways and public areas, and stained pool furniture. Housekeeping frequency was inconsistent in some stays.

Related guest reviews

2

Astrid

27 Apr 2024

·

Stayed 2 nights

The hotel was dirty. Ants, broken sinks, bathroom lift went out all day. Lights in the room didn’t work. The pool must not have been treated because there was an awful rancid smell. My kids didn’t even want to swim in it. Over all it looks like poor management and maintenance.

2

rose

9 Aug 2025

·

Stayed 1 night

The bathroom was atrocious! it was so disgusting, like it had not been washed for a long time. The manager when i complained said it was just stained....NO...it was DIRTY and stained from not being washed. i have never seen a hotel bathroom this dirty... I was completely unimpressed by the hotel as a whole. It felt like an upscale motel ugh! it was dark and dingy looking. Go to the Hyatt Place across the street, you'll pay about $50 more but totally worth it. I have stayed there before and it is excellent!!!! if you want a hilton go to the Tru By Hilton. Steer clear if this one.

6

Megan

29 Sept 2024

·

Stayed 2 nights

Our room had a musty smell to it. There was visible mold in the shower. The property seemed dated and in need of updating.

10

Steve

12 Oct 2025

·

Stayed 1 night

Very friendly staff. Room was very clean. Parking was safe and secure

6

Shannon

19 Feb 2024

·

Stayed 1 night

The staff at check seemed uninterested and unwelcoming. Our room was clean but all public areas were dirty. Had breakfast which was typical bad buffet food and the room was dirty from the night before. Crushed food on the floors all over the hotel. Gross. Would not stay here again. I will say the bartender and the breakfast staff were kind.

4

Jeffrey

1 Mar 2024

·

Stayed 1 night

Area around the top of the window was disgusting! The light in the entry way did not work. This means that you have to fumble around for a switch on a bed side light when you come in after dark since that is the only light in the room with wall switch. Shower was moldy in various places. The shower valve is on the opposite end from the door so you can't turn the shower on without getting hit with ice cold water. The exhaust fan in the bathroom did not work. The vertical grab bar is at a TERRIBLE height for tall people. I smashed my elbow into the sharp edge of the steel grab bar. I could barely move my arm the rest of the day. Bed and pillows were very comfortable! Some of the best I have had at a any hotel.

6

Kristen

21 Sept 2025

·

Stayed 1 night

staff was amazing, cookies great, lively sheets and bedding, bed, and pillows. Nice tiling. But too dark and issues with cleanliness in the shower, door jams, lamps, and door handles, and chair. Carpet was crunchy when walked on.

6

Jeff

22 Nov 2023

·

Stayed 1 night

Close to the highway. Overall a very nice place. Down pillows and comforter were nice. Decor was also well done. Downside is very dim lighting in both the bedroom and bathroom, with no moderate to strong lighting options anywhere in the room. The bathroom was actually pretty gross regarding cleanliness. Hair was left on the counter, some odd fungus was growing all around the hook on the back of the door. The most egregious was the amount of mold on the grout of the shower walls, the base of the shower and all over any surface of the glass shower door where glass met chrome hardware.

10

RICHARD

6 May 2025

·

Stayed 1 night

Older facility. Clean, well kept. Friendly staff

6

Maria

18 Jun 2023

·

Stayed 1 night

When we arrived we noticed the carpets and elevators were very dirty. Then other guests had room door open and were loud. There were empty pizza boxes in hallway. Asked for another room. The room itself was comfortable

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable, but many guests find rooms poorly lit, with several noting small bathrooms and dated touches. Noise can be an issue, especially in rooms facing the indoor pool or near the highway, with occasional musty smells and minor maintenance gaps (e.g., fixtures, AC noise).

Related guest reviews

4

Janice

15 Apr 2023

·

Stayed 2 nights

The lighting in the room was very dim and the lighting in the bathroom was Horrible. We where given a room overlooking the indoor pool. We had a hard time getting a to sleep because of people using the up to 10 pm. They where so loud it sounded like they where in the room. I did request to be moved but all the rooms where full . The rooms were very dusty.

8

Jessica

13 Oct 2025

·

Stayed 1 night

Bathroom lighting was very dim

8

ben

15 Aug 2025

·

Stayed 1 night

The walls were embarrassingly thin... was up all night due to man coughing and his tv on... sounded like he was in our room.

10

Linda

8 Apr 2024

·

Stayed 2 nights

Not enough light in the rooms

8

MARTY

18 Dec 2023

·

Stayed 3 nights

Bed was very comfortable but the two chairs in the room were not comfortable at all. Leaves you sitting or lying on the bed most of the time you are in the room. Adding a nice comfortable chair or couch would make the stay so much better.

2

Gwendolyn

29 Mar 2024

·

Stayed 1 night

The noise from the interstate was unbearable—I thought the window was open or something. Reflects badly on the quality of the construction. No hot water in the evening on check-in, but luckily there was hot water in the morning. Extra $15 charge for breakfast!

10

Katharine

4 Jun 2023

·

Stayed 1 night

Nice convenient place to stay. However, the air conditioner in our room was very noisy.

6

Sandra

4 Aug 2025

·

Stayed 1 night

Well for the lightning alone in this room,I would NEVER stay again, I mean 1 little very dim light in bathroom my husband couldnt even see to do his hair and rest of the room dark and gloomy ,sorry i couldnt give a better review..

8

Phillip

7 Apr 2025

·

Stayed 3 nights

Overall room size was small. Small bathroom. Thin, single ply toilet paper. No in room clocks. Limited television stations. No hot tub in pool area. Staff was pleasant. Breakfast buffet was nice. Pool was nice size.

6

Alex

10 Jul 2024

·

Stayed 1 night

The actual hotel itself was average..a little outdated. The hallways needed significant paint jobs. The room was clean and the beds were comfortable. However, my room had a musty odor. Overall, I would recommend for 1-2 night stay.

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Service

Service is often praised as friendly and accommodating, with several shout outs to helpful front desk staff and smooth check ins, but reviews also report lapses like slow or chaotic check ins, poor communication about issues, and uneven responsiveness. Housekeeping frequency and follow up on maintenance requests were inconsistent.

Related guest reviews

10

William

24 Feb 2024

·

Stayed 1 night

Very friendly and professional staff. The bed was very comfortable! The breakfast buffet was well stocked.

10

August

20 Nov 2023

·

Stayed 1 night

Jason was a tremendous help with our particular needs. The quickest service I’ve ever experienced.

4

Bijal

6 Aug 2025

·

Stayed 2 nights

Bathroom was unacceptable. Door lock was broken and there was no sink stopper. I called and complained right away as we enteredcthe room but there were other guets already fighting in the lobby withbth frint desk as the hotel.was over booked and there room they were a lotted already had someone else in. They actually walked in into a moon with people in when they walked in the room. I felt bad for the front person and explained her the situation,she assured someone will fix it next morning. Sure enough no one came next day or called, end of the day my earning fell in the sink and aa there was no sink stopper, I lost it. I called front desk and this time it was different front desk person, Julia I believe her name was, she was simply unprofessional. She said she can't do anything about it and she's leaving soon and will let the night person know. She was not polite and uncourteous. I asked for manager, she said her manager was unavailable and her name was Margarita. I asked her to leave message for have her call me next morning. Again next morning no one called. I called front desk, was told there was no information about the issues and the manager was not in. We were checking out that day. At this point I didn't have much choice. This was a horrible experience and not at all a Hilton Double Tree standard. I have taken pictures of everything

4

Ana

12 Oct 2024

·

Stayed 2 nights

Check in was a nightmare. After checking in online and picking my room 24 hours earlier, the hotel revoked my check in and blamed it on my booking through a third party which is a total lie because I've done it before without issue. There were MANY unhappy people at check in, which was supposed to be 4pm, but most rooms weren't ready. When we could no longer wait for our room, we agreed to take any room we could get and were given a subpar room in the worst possible location. The lobby was full of unhappy people waiting for their room. There was a football team staying at the hotel and the hotel clearly bumped the rest of us for them. Didn't sleep for 2 nights because of nonstop door slamming all night every night. Worst experience at a hotel ever.

6

Kent

30 Oct 2023

·

Stayed 2 nights

At check in staff was unfriendly, was very un professional. Not at all what i am use to to with this hotel chain. Would not stay there again.

10

Olivia

25 Feb 2024

·

Stayed 1 night

Jason at the front desk made my stay. He was so helpful and willing to assist in anything I needed. He helped me get papers printed that I forgot at home. He made it a 5 star experience.

10

Steve

12 Oct 2025

·

Stayed 1 night

Very friendly staff. Room was very clean. Parking was safe and secure

10

Lynn

14 Jul 2025

·

Stayed 1 night

Easy check in. Very clean room

4

Kevin

22 Feb 2023

·

Rooms are nice and clean. But the restaurant is pricey and the food was not up to par. Bar tender also took all the money for a tip when it was for my check. He took the money and charged it to the room. I gave the hotel a week to refund me and they still havent. Wont be back.

4

Keren

21 Apr 2024

·

Unfortunately the building had an issue and there wasn’t hot water. The staff never came and informed us about this, when we went to the front desk they only mentioned that “ Oh, yeah we know there’s not hot water in half of the property but, you know no one it’s available to come and fix that now” the stay at this place was miserable!

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AI-generated summary based on recent guest reviews

Location

Convenient location near I-81, JMU, shopping, and many restaurants. A few guests noted traffic noise and that the entrance can be easy to miss.

Related guest reviews

10

Lauren

21 Aug 2025

·

Stayed 2 nights

We booked this hotel for college drop off at James Madison University and is very convenient as it’s only 10 minutes or less away from campus and off campus housing. The hotel is very clean and the staff is friendly and helpful.

10

Jesus

1 Jan 2023

·

Stayed 1 night

Great place to stay after a long day on the road during a road trip. Clean convenient location close to food, fuel and shopping options. Staff was great and helpful!

8

Brandy

18 Nov 2024

·

Stayed 2 nights

Good for visiting JMU.

8

douglas

27 Oct 2024

·

Stayed 1 night

Location is close to I-81. So pay attention or you might miss it .

8

Ramesh

1 Jul 2024

·

Stayed 2 nights

Lot of restaurants around.

8

NICKIA

24 Jan 2025

·

Stayed 2 nights

Great location

8

Serge

11 Jul 2024

·

Stayed 1 night

Great place to stop . Many restaurants.

10

Alicia

13 Jul 2024

·

Stayed 1 night

Easy to locate.

10

Jennifer

31 Aug 2025

·

Stayed 1 night

Very nice hotel. Clean, comfortable, great location!

10

Katharine

29 May 2023

·

Stayed 1 night

Nice hotel. Easy to get to from the interstate and convenient to many restaurants.

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AI-generated summary based on recent guest reviews

Dining

On site dining is inconsistent: several guests liked the bar and some meals, but others found food average and service variable, with occasional closures or limited hours. Breakfast is not included and often considered expensive for the quality.

Related guest reviews

10

Julienne

14 Oct 2023

·

Stayed 1 night

Front desk staff was professional and friendly. Room was clean. Pool wasn’t used. The treadmill was broken but nice to have the exercise room. Restaurant was good. Only suggestion would be extra coffee be prepared for the morning and add some flavored creamer.

10

Laura

19 Jun 2024

·

Stayed 1 night

Room was fantastic and the restaurant had great food and drinks after a long day of travel

10

Gail

29 Jun 2024

·

Stayed 1 night

Bedding is exceptional. Shower was great. Had a great dinner at the bar . Sandra , bartender/ waitress was excellent. Great experience

4

joe

28 Jun 2025

·

Stayed 1 night

I paid extra with no free breakfast to stay at a hotel with a restaurant n bar. I get there after driving all day looking forward to a drink n a meal to find out the restaurant n bar are closed that day. It was a friday at 5 pm!. The clerk was not the friendliest. When i checked out the clerk in the morning was accetional. She apologized for not having bar n restaurant openned the night before n comp me breakfast

4

Ram Mohan Subudhi

10 Jul 2025

·

Stayed 3 nights

Poor building quality, unkept swimming pool, full breakfast was not available in one of the days.

8

Alexander

30 Jun 2025

·

Stayed 2 nights

The room was clean and comfortable, the staff was helpful and prompt, and the courtyard area inside is interesting. I know this is just a corporate policy, but I really wish there were an option for free breakfast, or that breakfast was cheaper. It was $15 per adult, which was just too much for wanting to grab a bite before heading out.

10

Carol

23 Feb 2023

·

Stayed 1 night

I was pleased with this room. I never found the wi-fi password though. Also could not reset the clock. No TV station guide. Your bar was out of red wine,had no Stella beer and didn’t have any VO whiskey. Not good. Light dinner was good. We didn’t stay for breakfast this time. Last time wasn’t good. You had run out of fruit, pancakes and your home fried were cut up French fries.

8

Kenneth

1 May 2025

·

Stayed 1 night

The bedding was comfortable and the room was clean. The onsite restaurant was just Ok and the bartender/server was super friendly. Not paying $15 breakfast buffet, what happened to the complimentary breakfast.

2

Lynette

18 Jul 2023

·

Stayed 2 nights

Our rooom was exceptionally small, we had to keep curtain closed all the time because the window was right in front of maintenance closet. Bathroom light would not work. Inquired at front desk they said they would move us but never happen, never sent anyone to fix light. Server in the bar Friday night made us feel like we were an inconvenient and Saturday night they had no food! Will not book again!

8

Alpha

17 Jul 2025

·

Stayed 2 nights

Everything was great but free breakfast or cheaper breakfast option would be great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$96
February	US$103
March	US$112
April	US$112
May	US$141
June	US$117
July	US$102
August	US$118
September	US$157
October	US$152
November	US$130
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $113	17 $114	18 $167	19 $167
20 $111	21 $102	22 $102	23 $108	24 $102	25 $323	26 $132
27 $92	28 $99	29 $114	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2	3
4 $126	5 $130	6 $123	7 $110	8 $115	9 $170	10 $236
11 $92	12 $106	13 $108	14 $126	15 $136	16 $431	17
18 $151	19 $111	20 $111	21 $111	22 $95	23 $155	24 $195
25 $92	26 $111	27 $123	28	29 $197	30 $101	31 $145

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible (Rollin Shower & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Doubletree by Hilton Harrisonburg

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Prices for upcoming dates