Name: Crowne Plaza Dulles Airport by IHG
Address: 2200 Centreville Road, Herndon, Virginia, United States of America, Herndon, Virginia, US
Price range: $114–$314 per night
Rating: 8.23

What guests think

Across recent reviews, Crowne Plaza Dulles Airport by IHG is praised for its convenient airport location, clean, spacious rooms with very comfortable beds, and generally friendly staff, with many guests also appreciating the on-site restaurant and easy parking.

Common drawbacks include occasionally long or confusing airport shuttle pickups and front-desk interactions that some found unwelcoming. Several reviews note dated room features and noisy, hard-to-control AC, plus the absence of in-room microwaves. Houlihan’s on site earns frequent praise for breakfast and dinner, though a few guests found breakfast pricey or faced limited availability late at night. Overall, expect a convenient, comfortable stopover near Dulles with a few service and age-related quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site restaurant and bar are convenient, and parking is plentiful and free; some guests also used park-and-fly. A few note the elevator requires a room key and could use a tune-up, and parts of the property feel older.

Related guest reviews

8

Jack

Mar 15, 2025

·

This hotel was fine for sleeping and eating in with mostly good facilities, however could do with modernising in some places e.g. room doors, facilities & decorating.

10

Wendi

Oct 9, 2025

·

Stayed 1 night

The room was large and comfortable. The parking options were great. The desk staff and shuttle driver were friendly and helpful.

10

Susan

Oct 7, 2025

·

Stayed 1 night

It’s convenient to Dulles Airport. Restaurant on premises. Nice double queen room.

10

Michael

Jul 9, 2025

·

Stayed 1 night

Great but having to use room key to use elevator especially on the way out was really annoying. Lovely front counter staff

8

Ciara

Aug 21, 2024

·

Stayed 3 nights

The staff members were very friendly and were exceptionally helpful when needed. Like many hotels, there was a slight musty odor in places. Our room was clean except for one area on the tv console that had some orange goop on it. Parking was plentiful,free, and easy. Temperature controls were good, the TV was fine, and the Bathroom area was lovely. There was a good amount of storage and hangers for clothes. I liked the soap/shampoo/conditioner supplies. We didn’t try the bar/restaurant but looking at the menu it looked reasonably priced with a good amount of choices. There was an honor system for snacks and drinks in the lobby, and there was good variety for many tastes. The neighborhood felt very safe, and there was a Wendy’s and Taco Bell right next-door and they stay open late if you arrive late like we did.

10

Melody

Nov 22, 2023

·

Stayed 1 night

Staff was very friendly and helpful! We had a very nice room. Shuttle took us promptly to the airport at the correct time. Really like the convenience of being able to park there until till we come back.

10

Velma

Aug 11, 2025

·

Stayed 1 night

Food in the restaurant is great!

10

Joseph

Nov 25, 2023

·

Stayed 1 night

This is an old property that has been remodeled. It’s one of those jobs where you can still tell. It’s an old hotel. I don’t know how you really correct that. The room is very large. The bathroom is nice and everything is basically new. But it still looks like a very old hotel. Not sure what they’re doing with the Crowne Plaza franchise with IHG.

10

Edward

Nov 26, 2023

·

Stayed 1 night

A quality property with everything I needed: clean room, comfortable bed, solid food options, car charging. The wallpaper upstairs is a bit trippy, the elevator could use a tune up, and having to use the room key to go up and down was a new one for me, but those in no way ruined an otherwise great stay.

10

Prabhjot

Jan 31, 2025

·

Stayed 1 night

One night stay to pick up family from airport. Clean hotel , friendly staff , good service. Lots of nice restaurants close by including Houlihans inside hotel. Highly recommend!!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently describe the hotel and rooms as very clean. A few note minor odors or a missed spot.

Related guest reviews

10

Yvette

Jul 9, 2025

·

Stayed 2 nights

Very clean, comfortable beds and close to everything.

2

Rebecca

Jun 14, 2025

·

Stayed 1 night

No greeting upon checking in, just a blank stare. I told her I was checking in and still nothing. I had ID and credit card in hand she still stared blankly. Barely any interaction and finally got a room. Upon departure I handed her key and told her I was checking out, she just said ok. I asked for receipt, she said they don’t give receipts when booked by 3rd party. I said I need receipt for incidentals since they took my credit card. She handed me a blank paper. Hotel is outdated and smells old. Won’t be staying here again.

8

Ciara

Aug 21, 2024

·

Stayed 3 nights

The staff members were very friendly and were exceptionally helpful when needed. Like many hotels, there was a slight musty odor in places. Our room was clean except for one area on the tv console that had some orange goop on it. Parking was plentiful,free, and easy. Temperature controls were good, the TV was fine, and the Bathroom area was lovely. There was a good amount of storage and hangers for clothes. I liked the soap/shampoo/conditioner supplies. We didn’t try the bar/restaurant but looking at the menu it looked reasonably priced with a good amount of choices. There was an honor system for snacks and drinks in the lobby, and there was good variety for many tastes. The neighborhood felt very safe, and there was a Wendy’s and Taco Bell right next-door and they stay open late if you arrive late like we did.

10

laila

Aug 17, 2024

·

Stayed 1 night

The most comfortable beds and pillows of any hotel we've stayed with, including far more expensive ones. The hotel was also very clean, quiet despite being conveniently located by the highway, with parling right outside.

8

Lyndon

Nov 4, 2025

·

Stayed 1 night

Room was very clean. Lobby was very clean however I was surprised to see dirty f

10

Judy

Sep 9, 2024

·

Stayed 3 nights

Clean , good service

10

David

Jun 27, 2023

·

Stayed 1 night

Staff and cleanliness

10

Alicia

Sep 25, 2023

·

Stayed 4 nights

I really enjoyed staying at the Crowne Plaza. It was very affordable super clean, copy pillows across the street. Tons of places to eat get coffee nice restaurant inside the hotel easy check and overall really really love staying here and will stay here again.

10

Jaime

Sep 18, 2025

·

Stayed 1 night

The hotel was clean, the staff was friendly and knowledgeable.

10

Ronytabh

May 9, 2023

·

Stayed 1 night

Very nice and comfortable stay all rooms were super clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with very comfortable beds, but decor and fixtures feel dated in places. Multiple guests report loud or inconsistent AC and the lack of in-room microwaves, with occasional maintenance issues like nonworking TV or USB ports.

Related guest reviews

10

Wendi

Oct 9, 2025

·

Stayed 1 night

The room was large and comfortable. The parking options were great. The desk staff and shuttle driver were friendly and helpful.

10

Julia

Oct 1, 2025

·

Stayed 1 night

Beds and pillows were amazing

8

Barbara

Jun 23, 2025

·

Stayed 3 nights

I enjoyed my stay. The only thing that I didn't like was the unavailable microwave. I was there for 3 nights and had no way to reheat my leftovers. I didn't see a shared microwave on the floor. I would recommend that become a part of the welcome speak: I see you will be with us for X many nights, we have this restaurant...if you prefer we can bring a microwave to your room which is an additional cost of X OR totally free for our valued customer.

8

Yolanda

Jul 7, 2025

·

Stayed 1 night

The AC was either blasting or stops. The facilities in the room are rather old.

8

Jeffrey

Oct 12, 2023

·

Stayed 1 night

Somewhat dated and over priced. The staff were generally nice but no one around to help with luggage… the rooms were generally clean but dates climate control units and showers. OK bedding. Overall a bit pricey when 2.5-3 star properties close and $50-$75 cheaper

8

Chowdhury

Jun 24, 2025

·

Stayed 1 night

Room AC was making sound all the time.

6

Todd

Sep 5, 2024

·

Stayed 1 night

The hotel rooms are outdated, and the A/C unit is very load. The temperature seemed to be either too hot or too cold.

8

Jennifer

Oct 23, 2024

·

Stayed 1 night

My stay was just fine. The staff were great! The rooms are dated and not very many tech savvy amenities. I

6

Judith

Mar 29, 2025

·

Stayed 1 night

This was a one night stay after a long international flight. I booked based on hotel name and location. Check in was fast but not welcoming. Went straight to the room. TV did not work and the phone USB charging plug didn’t work for the bed on the right. Room was otherwise fine. When I checked out I shared the issue with TV and the phone charger. The front desk clerk never looked me in the eye or asked how my stay was just said he would tell maintenance about the room.

6

Charles

Jun 28, 2025

·

Stayed 1 night

This was a nice looking hotel. Almost everything was reasonable for its price... However no microwaves in the room for over $150 per night?? Really? How am I supposed to eat the on site restaurant leftovers without getting sick? Other than that my biggest complaint was the Complimentary airport shuttle service... I asked a direct question, " if I want to be at the airport at 5:30 am what time do I need to be ready and waiting for a shuttle?" My answer was an exasperated" the shuttles run every half hour 24/7" which is a lie because if you want a shuttle between midnight and 6 am you have to request it specifically... Next my girlfriend was returning to the hotel after saying goodbye to me at the gate.... Every half hour turned into a solid hour and a half .. she saw a shuttle after a hour 6:37 am and tried to board so she could return to the hotel... She was told she couldn't board because he had to go get gas but another shuttle would be there in five minutes.... 45 minutes later another shuttle showed up and picked her up at 7:48... This shuttle service is unorganized, undependable, and rude. Between that and the lack of a microwave in the room my stay was not worth the price I was charged... Granted it was clean and the bed was comfortable but service leaves a more lasting memory and feeling

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AI-generated summary based on recent guest reviews

Service

Staff interactions are mixed: many describe friendly, helpful service, while others report unwelcoming front-desk experiences, long check-in lines, and occasional billing issues. Airport shuttle service draws repeated complaints about delays and poor communication, though some rides were prompt.

Related guest reviews

10

Melvyn

May 23, 2023

·

Stayed 1 night

Customer service was great. I particular the gentleman at front desk called Gregory

2

Rebecca

Jun 14, 2025

·

Stayed 1 night

No greeting upon checking in, just a blank stare. I told her I was checking in and still nothing. I had ID and credit card in hand she still stared blankly. Barely any interaction and finally got a room. Upon departure I handed her key and told her I was checking out, she just said ok. I asked for receipt, she said they don’t give receipts when booked by 3rd party. I said I need receipt for incidentals since they took my credit card. She handed me a blank paper. Hotel is outdated and smells old. Won’t be staying here again.

4

Marjorie

May 22, 2025

·

Stayed 1 night

I was charged $118 for incidentals I did not purchase.

6

Jane

Apr 12, 2025

·

Stayed 1 night

Good hotel for convenience to the airport. Front desk is not friendly or welcoming

2

Heather

May 10, 2023

·

Stayed 1 night

There was no stay. At the time of arrival, I was told your hotel was overbooked and that I would be shuttled to another hotel in the area. The whole point of a reservation is to be assured that I will have a room waiting for me. I arrived at 11:00 PM and was exhausted from traveling only to be told I could wait another twenty minutes for a shuttle to take me to another hotel that was not at the level of the Crown Plaza. The Hyatt House is not comparable to what I paid for to stay at the Crown Plaza. I felt that I was charged considerably more for a hotel that was not at the same rate or comfort as the Crown Plaza. By the time I got to the other hotel, there were no room service options, no restaurants within walking distance. The entire experience could have been avoided had the hotel simply called me ahead of time to communicate the issue.

6

Stephen

Jun 27, 2025

·

Stayed 1 night

Issues: I had to wait for the shuttle van for over an hour. I called and they kept saying 10 mins but there were three other families waiting with me for most of the time. By the time the shuttle arrived, there was an overflow that was left behind. Not sure what engineer decided to put the toilet paper so close that an average person had to slide to the side to use the bathroom because it wouldn't allow your right leg to sit properly. Pro: The staff, especially in the bar/restaurant area, were great. the check in was easy and dinner was fine.

2

Marian

Jun 30, 2024

·

Stayed 1 night

Waited 45 minutes to get a shuttle from the airport. Two shuttles drove by us and when they finally picked us up, the driver told us he was instructed to only pick up the airline crew and no one else. Really!!!! When we checked in, no apology, nothing! Terrible!

10

Jaime

Sep 18, 2025

·

Stayed 1 night

The hotel was clean, the staff was friendly and knowledgeable.

6

Charles

Jun 28, 2025

·

Stayed 1 night

This was a nice looking hotel. Almost everything was reasonable for its price... However no microwaves in the room for over $150 per night?? Really? How am I supposed to eat the on site restaurant leftovers without getting sick? Other than that my biggest complaint was the Complimentary airport shuttle service... I asked a direct question, " if I want to be at the airport at 5:30 am what time do I need to be ready and waiting for a shuttle?" My answer was an exasperated" the shuttles run every half hour 24/7" which is a lie because if you want a shuttle between midnight and 6 am you have to request it specifically... Next my girlfriend was returning to the hotel after saying goodbye to me at the gate.... Every half hour turned into a solid hour and a half .. she saw a shuttle after a hour 6:37 am and tried to board so she could return to the hotel... She was told she couldn't board because he had to go get gas but another shuttle would be there in five minutes.... 45 minutes later another shuttle showed up and picked her up at 7:48... This shuttle service is unorganized, undependable, and rude. Between that and the lack of a microwave in the room my stay was not worth the price I was charged... Granted it was clean and the bed was comfortable but service leaves a more lasting memory and feeling

2

RW

Sep 10, 2023

·

Stayed 1 night

Crowne plaza was taking bookings when they were out of rooms. 20-30 people showed up with no rooms but bookings through expedia or other services. Avoid.

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AI-generated summary based on recent guest reviews

Location

Very convenient for Dulles flights, with an airport shuttle and easy highway access. Restaurants and shops are close by.

Related guest reviews

10

john

Apr 30, 2025

·

Stayed 1 night

Can walk to a few stores but plenty of dining options close by if you don’t want yo eat at Houlihans

10

Susan

Oct 7, 2025

·

Stayed 1 night

It’s convenient to Dulles Airport. Restaurant on premises. Nice double queen room.

10

Erika

Oct 17, 2023

·

Stayed 1 night

Amazingly convenient!

10

Rich

Oct 29, 2023

·

Stayed 1 night

Great accommodations; close to Dulles.

10

Elizabeth

Jan 29, 2023

·

Stayed 1 night

Great location; easy on and off highway / toll road

10

Michael

Dec 31, 2024

·

Stayed 1 night

Very conveniently located near Dulles with an airport shuttle. Clean, quiet, comfortable beds

8

Glenn

Jan 27, 2025

·

Stayed 1 night

Great place to stay close to airport

10

Prabhjot

Jan 31, 2025

·

Stayed 1 night

One night stay to pick up family from airport. Clean hotel , friendly staff , good service. Lots of nice restaurants close by including Houlihans inside hotel. Highly recommend!!

10

HANI

Jun 24, 2025

·

Stayed 1 night

Amazing location, close the airport and many shopping centers.

10

Piyush

Jul 29, 2024

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

On-site Houlihan’s is frequently praised for good breakfast and dinner and overall convenience. A few guests found breakfast pricey or encountered limited hours or minor service hiccups.

Related guest reviews

10

Tinia

Jan 22, 2025

·

Stayed 4 nights

We had a room with king bed, very comfortable. The room was large, there was adequate places to put luggage. There was a mini fridge in dresser under the TV ( we did not realize until 3 days in). The shower was nice, water got very hot. Coffee maker Kuerig type in room. The shuttle to airport/metro was very convenient. There was a 7/11 close by. The restaurant Hoolihans made it easy to have breakfast, lunch and dinner if you don't want to leave the property.

6

Lavena

Nov 16, 2023

·

Stayed 1 night

Basic hotel in need of some TLC. Double beds in room were of different firmness, a few broken/ outdated/dusty items but the service was very good. Our tv was broken but was replaced within 10 minutes of us letting them know. Food was subpar. Overall a good stop through spot with essentials and no frills.

8

Glenn

Aug 9, 2024

·

Stayed 1 night

Great hotel to stay if u r flying out of dullas airport shuttle service was excellent . We loved that there was a restaurant in the hotel so we didn’t have to go far to have dinner or breakfast

10

Linda

Dec 29, 2023

·

Stayed 1 night

From the moment we entered, we knew it was going to be great. Very secure building. Restaurant inhouse is great. Nice buffet in morning. Lots of towels.

10

Lyndon

Dec 9, 2025

·

Stayed 1 night

Houlihan's was closed when I got in. Big disappointment so I purchased food from the little store. Very convenient.

8

Julie

Dec 11, 2024

·

Stayed 4 nights

While the beds and pillows are great and the buffet breakfast is good, the hotel is tired and the prices on Expedia are over inflated for what you get.

10

Velma

Aug 11, 2025

·

Stayed 1 night

Food in the restaurant is great!

8

Katarina

Jul 10, 2025

·

Stayed 1 night

Shuttle information says to take shuttle from Dulles at stop at 2H but it 2G. That should be changed. I missed the shuttle because of it. Not a luxury hotel but not terrible either. Expensive breakfast and hard to find cups and utensils. Coffe cups were not provided willingly they had to be asked for even though there were coffee pots on all the tables. Maybe people had been stealing them? Most staff were very friendly and the night I arrived had been horrible with delays and thunderstorms, so I did feel bad for the shuttle drivers who had to take the heat from that.

10

Prabhjot

Jan 31, 2025

·

Stayed 1 night

One night stay to pick up family from airport. Clean hotel , friendly staff , good service. Lots of nice restaurants close by including Houlihans inside hotel. Highly recommend!!

8

Jenny

Nov 16, 2024

·

Stayed 1 night

The hotel is in a good location. The hotel is clean, bed comfortable. When i got checked in, no upgrade was offered; no bottles of water given, no offer of free breakfast. I was asked in a review about each of those things. I was not aware they were an option. The attached restaurant was better than i could have hoped. The soups were the best I've ever had. The breakfast bar was excellent. The staff were very nice at the restaurant.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$116
March	$162
April	$172
May	$180
June	$155
July	$139
August	$138
September	$180
October	$197
November	$150
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $252	16	17 $137	18 $137	19 $146
20 $114	21 $157	22 $230	23 $312	24 $167	25 $154	26 $136
27 $139	28 $158	29 $180	30 $162

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $175	3 $153
4 $175	5 $177	6 $198	7 $288	8 $146	9 $199	10 $175
11 $144	12 $144	13 $184	14 $291	15 $158	16 $140	17 $140
18 $137	19 $169	20 $244	21 $314	22	23 $166	24 $151
25 $132	26 $157	27 $194	28 $179	29 $129	30 $123	31 $129

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Communications, Roll-In Shower)

Premium Room

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Premium Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Premium Room, 2 Queen Beds

Standard Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications, Accessible Tub)

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Dulles Airport by IHG

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Prices for upcoming dates