Name: Embassy Suites by Hilton Dulles Airport
Address: 13341 Woodland Park Drive, Herndon, Virginia, United States of America, Herndon, Virginia, US
Price range: $134–$352 per night
Rating: 8.38

What guests think

Across reviews, Embassy Suites by Hilton Dulles Airport earns praise for spacious suites, a strong made to order breakfast, and generally friendly staff, while critiques focus on costly, third party parking, inconsistent upkeep, and intermittent facility or service hiccups.

Guests often appreciate the indoor pool and hot tub when available, but report occasional closures, cool water, strict lifeguard rules, and limited or inconsistent airport shuttle hours. Several mention convenient airport access and quiet surroundings, while noting dated decor, dim lighting, AC or plumbing problems, and sporadic Wi-Fi or TV issues. Cleanliness and responsiveness vary, so expect a handy, full-service base with useful amenities alongside occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are appreciated when available, but guests report occasional closures, cool water, strict lifeguard rules, and an elevator out at times. Airport shuttle hours can be limited, and on-site parking requires a separate, often pricey, third-party payment.

Related guest reviews

4

Steven

Jul 3, 2023

·

Stayed 1 night

Was floored to find out that as an "Airport" Embassy Suites they offered no shuttle service on Sunday until 4PM-would have chosen different accomodations if I had known-otherwise fine as a typical Embassy Suites

10

Philip

Nov 20, 2024

·

Stayed 1 night

Did have to pay thru my phone for parking which was fine, probably the downfall is having to pay on top of your hotel, they monitor that lot and can tow your car if you don’t follow the signs on the light poles, front desk, front door you can’t miss it, big QR code you scan with your phone’s camera very easy to do easy to add time if you need it, close to Dulles airport, rooms need updating the red carpet is old and needs replaced i think it makes the hotel look bad also but stay wise was fine and normal experience besides the pay for parking which is still BS most people not around $150 and parking for 1 night should be free. Still the best hotel hot breakfast, I don’t normally eat eggs but this had the best eggs made to order I’ve had in years. It was quiet still check out was fast and easy also

6

Evelyn

Apr 23, 2023

·

Stayed 1 night

After a canx flight, I booked a room for me 2 children at 945 PM and promptly went to ground transportation. Called the hotel and was told the shuttle was at the airport and where I should wait. I waited. Called again and was told he was on his way. I waited and was hold for 30 minutes only to be hung up on. Another passenger called and was told the shuttle didn't run after 10 PM. I took an uber to the hotel and paid $27.40. Sunday morning, I asked about the airport shuttle and was told the shuttle does not run on Sundays until 4PM (i guess people don't fly before 4 PM). I had to call another Uber and paid $15.03. Regardless of HOW I booked the room (Expedia or directly with the hotel), their website states they have Airport shuttle. It does not indicate there are times or days it is not operating.

10

Lena

Dec 28, 2024

·

Stayed 2 nights

The jacuzzi was broke.

8

Mohammad

May 12, 2025

·

Stayed 1 night

Alexander was great. Paid parking??? Also, one working elevator?????

8

Cory

Dec 28, 2025

·

Stayed 4 nights

It was nice to have breakfast options. Staff was all very nice. It was nice to have an indoor pool option in December!! The water was a little on the cooler side but the hot tub was a great option! It’s also nice to have a complimentary adult beverage per night of stay! The only real issue we had was dinner on Saturday night. We did have a large party, 17 people, so we knew getting our food would take longer than normal, so we were expecting that. What we weren’t expecting was them taking 3 hours to get all of our food out. That was a little bit too long! The food was good and it was hot, but 3 hours was WAY too long. The waiter, whom was also the bartender, did a decent job, but he should have told us it was going to be an extremely long wait for all of our food to arrive and he should have let us know the meals were going to come out 1 or 2 at a time. After about 2 and a half hours he informed us the cook had only been there a few weeks and she wasn’t sure exactly where everything was in the kitchen yet. I don’t think he ever apologized for the lengthy wait time! I wasn’t thrilled there was a separate charge for parking. It was nice to have the little area where you could get drinks, food and snacks!!

6

J

Apr 20, 2025

·

Stayed 1 night

Then property has a surface parking lot that only serves the hotel. You are charged parking by a third party company at $27 per night. It must be done via phone as a separete transaction. Come on Hilton, its a hotel not an amusement park. Do better.

8

Morgan

Jan 10, 2025

·

Stayed 3 nights

Facility is nice overall. Pool is very small and hot tub was closed although I was assured it was working when I called a couple days before checkin. When I asked about it, after we got there, I was told they had been waiting on a part for weeks. They are a cashless facility and it would have been beneficial to me if that was stated somewhere before I arrived for check-in. Breakfast/omelet bar was awesome. And free drinks and snacks in the evening was a nice surprise. A not so pleasant surprise was $20 a day for parking.

6

Anne

May 28, 2023

·

Stayed 2 nights

The hotel staff are extremely friendly and the property is in a very convenient location. **However, the pool and hot tub were both closed due to a maintenace issue. We were told the pool will remain closed for at least a month. We were extremely disappointed because we booked this particular hotel based on the pool.**. If you’re wanting a pool do not book this location!

10

marquita

May 25, 2025

·

Stayed 2 nights

real nice pool and hot tub the working are great

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but reviews also cite inconsistent housekeeping—dirty bathrooms or linens, leftover items, stained furniture, and occasional pests or odors. Breakfast-area cleanup sometimes lags.

Related guest reviews

10

Ruth

Oct 5, 2024

·

Stayed 1 night

Great room. Nice breakfast but no obvious place to bus our dishes. Dishes were piled up on every table and it was hard to find a seat to eat.

4

Jonathan

Jun 29, 2024

·

Stayed 1 night

Room was clearly not cleaned properly. (Used soap bar left in the shower, hair on the sink, etc.) The staff member at the front desk was accommodating, and very understanding. We were given a new room that was cleaner, but apparently the fridge didn't work and all our food ended up spoiling. The sofa bed and furniture were filthy and stained. Left with what appears to be bug bites. We were too tired, after arriving to Dulles and just wanted to sleep. The cook to order breakfast was good, which is why I normally book embassy suites but everything else was just disappointing.

10

Obed

May 26, 2025

·

Stayed 1 night

My wife and I travel quite a bit and spend lots of times in hotels. This hotel is one of the cleanest hotels we stayed so far.

6

Veronica is

Mar 25, 2025

·

Stayed 2 nights

I live 1 mile away but in the process of moving. So because my furniture was gone i needed a place to stay to complete the move. Been there many times in the past. However this stay was just ok. I did not like the parking fee. Cleanliness was fine until i took a shower and behind comode full of mold. Tv in bedroom did not work. Complained and they did nothing. Breakfast was great. Probably wont stay again they never acknowledged the broken tv. Nor did they change our room.

4

Jonathan

Jul 6, 2024

·

Stayed 2 nights

I don’t usually like to write bad reviews or any reviews much for that matter, but feel compelled to comment on our stay at this Embassy Suites on this occasion. We have been loyal customers of this Embassy Suites for years, and have stayed there on many occasions on our way to and back from foreign postings. We like that it’s close to Dulles and spacious enough to accommodate a family of five and a lot of luggage. This will likely be our last stay there, however, due to the poor condition of the room and service. Our room (room 209) was in atrocious condition. The first thing I noted was a general musty smell that smelled like trying to cover up smoke smells. I then began to notice that the bathroom was not very clean—there were hairs around and it just didn’t feel very thoroughly cleaned. I also discovered some dried rice on the wet bar sink, which again felt like a poor cleaning job. We next discovered that the shower faucet was completely broken and you had to really wrestle with it to get the water on and off. Perhaps worst of all, the chair and couch in the room were filthy and stained, and the couch was completely sprung, leaving you feeling like you were sitting in a hole. Because we arrived late (it was past 10 pm and had 15 suitcases and bags) and had been traveling for more than 24 hours, I opted to just stay in the room rather than ask for a change. It was a disappointing stay, however, and put me off from wanting to stay there again.

10

Maria

Jun 8, 2025

·

Stayed 1 night

Very nice hotel very clean and staff friendly

10

Naimah

May 4, 2025

·

Stayed 2 nights

The rooms were great. Clean and spacious. Staff was very friendly. Made to order breakfast is an excellent touch! Love the decor of the hotel. Definitely recommend and would return.

10

Mohamed

Apr 22, 2024

·

Stayed 1 night

The was vey clean. The bed and pillows were very comfortable . Breakfast was very good. Staff was friendly .

6

Melissa

Apr 27, 2025

·

Stayed 2 nights

The hotel was very nice but the rooms could have been cleaner. We seen a few roaches in our room and the furniture was not vacuumed and cleaned. Plus the air conditioning didn’t work as well. Also, during happy hour the cheese cubes were served moldy.

6

Julie

Jun 22, 2025

·

Stayed 1 night

There was a dirty washcloth in the bathroom still on the shower post from the previous guests. There were no bath towels at all in this room. The TV remote battery was dead, I had to go down to the counter for a replacement.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and generally comfortable, with appreciated separate living areas. Several reviews note dated decor and worn furniture, dim lighting, hard or poor sofa beds, AC or plumbing problems, and occasional Wi-Fi or TV issues.

Related guest reviews

6

LUIS

Mar 30, 2025

·

Stayed 1 night

Need to fix the ac units in this place. It needs to work, especially if its hot out. I understand you cant switch rooms if booked but my wife was not happy

6

Christina

Jun 14, 2025

·

Stayed 1 night

Comfortable beds, spacious rooms, good tv channel selection, slow breakfast service in terms of clean up and restocking food

4

Craig

Mar 7, 2025

·

Stayed 1 night

There was no wi-fi. I informed the front desk on the evening after my check-in the guy didn't arrive to resokve the issue until checkout the following day.

6

Mark

Jul 15, 2024

·

Stayed 1 night

Overall, this Embassy Suites, Herndon, VA, was a satisfactory stay. We stayed in a one-bedroom suite in a corner on the third floor. The room was clean and the air conditioner worked, thankfully. The furniture in the living room was worn out and torn, in dire need of replacement. It is obviously an older property that management has neglected to maintain properly for the sake of profitability. I was disappointed considering it is a Hilton property. I used to think more highly about Hilton properties, but will reconsider future stays.

10

Naimah

May 4, 2025

·

Stayed 2 nights

The rooms were great. Clean and spacious. Staff was very friendly. Made to order breakfast is an excellent touch! Love the decor of the hotel. Definitely recommend and would return.

10

Gregory

Apr 1, 2023

·

Stayed 1 night

Very beautiful establishment and awesome breakfast. The rooms were very spacious and clean. Will be back!

10

Prashant

Dec 24, 2024

·

Stayed 2 nights

Fantastic hot breakfast made to your liking. Big room w comfortable beds. Nice pool and close to good restaurants.

10

Megan

Sep 23, 2024

·

Stayed 1 night

We stayed here because it was close to the Dallas airport. The only bummer was that you had to pay for parking even though it’s in suburbia. It wasn’t super expensive, but we were surprised. The bed was super comfy. It was relatively quiet, which was helpful. Having a two room suite is probably what made it so.

4

Andrew

Jul 7, 2023

·

Stayed 1 night

Was expecting 2 beds but one was a pull out couch, which was a joke. Wife and 2 babys got woken up by false fire alarm, which had apparently been going off all day the day before.

10

Bryan

Jun 9, 2025

·

Stayed 2 nights

Service at the front desk was the most polite and professional I’ve ever experienced and I’ve traveled a lot. Overall was a great hotel for the price. Only thing I could say needs improved is an overall modern update of the rooms. The lighting was very dim throughout the room and tvs outdated.

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Service

Frequently described as friendly and helpful, especially at the front desk and breakfast station. However, multiple reports mention understaffing, slow or rude interactions, long waits for dining or check-in, and operational issues like key failures.

Related guest reviews

6

Anne

Jul 10, 2025

·

Stayed 1 night

Check in staff slow, not friendly.

2

James

Dec 24, 2024

·

Stayed 2 nights

Check in was awful. The front desk staff weren’t of any help. I booked a stay through Hotels. com but for some unknown reasons, the front desk could not locate the booking. I showed them the booking confirmation email with the itinerary number showing my check in and check out date. I was trying to reach Hotels. com to resolve the issue but to no avail, I asked the staff if there is any way they could make contact with Hotel.com since they are partners, she flatly refused insisting that was not part of their job. Eventually, another member of staff came in , I explained to him what was going on and he gave similar response as the first staff. However, after almost 40 minutes of trying to reach Hotel. com with no success, he finally called us over and told us that he found the booking. Not going back there, ever again.

10

Shahada

Jul 23, 2025

·

Stayed 1 night

Staff are very helpful

10

Asima

Aug 1, 2025

·

Stayed 8 nights

I appreciate the customer service here. Everyone was so nice and relaxed. I would stay here again.

6

Alicia

Jun 15, 2023

·

Stayed 2 nights

From the beginning the hotel left something to be desired. Mainly the service was just terrible. Upon arrival I told the person at the desk I needed to check in, he chuffed at me like me asking to check in was such an inconvenience for him. The next issue was the complimentary drink service of 2 drinks. The options included were terrible. I had never even heard of the stuff they were offering, 2 clear liquors, a tequila, red wine that tasted like feet, and some IPA my husband said was the worst beer he’d ever tasted. The bartender was very nice though. The next morning we had an event to go to so all 3 of us showered and we left the towels together on the bathroom floor for housekeeping to know they were dirty so we could get new towels. When we returned in the evening housekeeping had not come. Then we called for new towels and we’re told they would be brought up. We never got towels. I even went down to the front desk and waited for 30 minutes because they were busy talking and they told me to go back to my room and call housekeeping for new towels after I told them I already had. Also another thing to note, we checked in Friday and left Sunday. There was a dirty plate and fork on the counter outside of the elevator that stayed there the entire time. It wasn’t the worst hotel experience but a few of the amenities that made me pick this hotel were really not as advertised. And the front desk staff was very rude.

8

Cory

Dec 28, 2025

·

Stayed 4 nights

It was nice to have breakfast options. Staff was all very nice. It was nice to have an indoor pool option in December!! The water was a little on the cooler side but the hot tub was a great option! It’s also nice to have a complimentary adult beverage per night of stay! The only real issue we had was dinner on Saturday night. We did have a large party, 17 people, so we knew getting our food would take longer than normal, so we were expecting that. What we weren’t expecting was them taking 3 hours to get all of our food out. That was a little bit too long! The food was good and it was hot, but 3 hours was WAY too long. The waiter, whom was also the bartender, did a decent job, but he should have told us it was going to be an extremely long wait for all of our food to arrive and he should have let us know the meals were going to come out 1 or 2 at a time. After about 2 and a half hours he informed us the cook had only been there a few weeks and she wasn’t sure exactly where everything was in the kitchen yet. I don’t think he ever apologized for the lengthy wait time! I wasn’t thrilled there was a separate charge for parking. It was nice to have the little area where you could get drinks, food and snacks!!

8

Jermaine

May 15, 2025

·

Stayed 2 nights

Beautiful property and well maintained. The lady that was their when we arrived was rude. The staff afterwards were pleasant and the breakfast was amazing

10

Robert

May 13, 2025

·

Stayed 1 night

Perfect. Great service at the desk.

10

David

Dec 18, 2022

·

Stayed 1 night

Amazing stay! Breakfast was delicious! Room was comfortable. Service was excellent and every staff member we encountered were very friendly. Would 100% stay again.

4

Ronell

Jul 27, 2025

·

Stayed 1 night

The computer was down we had NO KEYS, so the desk had to keep walking us to our room bc NO KEYS were available in physical or digital form

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AI-generated summary based on recent guest reviews

Location

Very convenient to Dulles Airport and near restaurants; many find it quiet for overnight stays. Some had difficulty locating or using the airport shuttle, and a few noted parking can be tight.

Related guest reviews

8

Patrice

Oct 15, 2024

·

Stayed 1 night

Parking was quite a challenge. I finally got the last space towards the back of the building. One elevator was out of order and there was a full house of residents. My room was quite expensive and was in a dark location. Since I am a senior citizen it seemed quite out of the way. I did not complain because the hotel was full but I would not stay here again.Every time I left the hotel and returned parking was quite difficult.

8

Mark

Jun 17, 2024

·

Stayed 1 night

Convenient they get to the airport. But could not locate the return shuttle from the airport.

4

Amy

Mar 27, 2023

·

Stayed 1 night

Do not believe their claim of an airport shuttle. I booked specifically because they listed one. I arrived on the day to be told that if I hadn’t booked through Expedia I would have received a disclaimer (admittedly post-reservation) that the shuttle was limited. As it was, I didn’t receive that post-reservation disclaimer and so ended up paying 25$ for an Uber. And this was with an arrival during a weekday afternoon….not an unusual time to need a shuttle.

8

Gregory

May 19, 2025

·

Stayed 1 night

The property had easy access to the airport. The room was clean and roomy. The staff was friendly and professional.

10

Gaymore

Jun 7, 2024

·

Stayed 1 night

Great location. Shuttles for the airport. Breakfast was awesome. Cook to order eggs. Rooms are spacious

10

Cheryl

Oct 7, 2025

·

Stayed 3 nights

Very nice property. Clean rooms, great breakfast, great location.

10

Christine

Apr 18, 2025

·

Stayed 1 night

It was close to the airport, quiet, and clean. Thanks!

10

LaTeesha

May 1, 2025

·

Stayed 1 night

Embassy Suites does not disappoint!! Clean large rooms, pool and hot tub, made to order breakfast!! Local shuttle transportation to metro and/or airport. Excellent front desk customer service!

10

TARUN

Oct 14, 2025

·

Stayed 2 nights

It was fine and close to the airport.

10

Armando

Nov 20, 2023

·

Stayed 1 night

Close to Dulles airport. Good value.

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AI-generated summary based on recent guest reviews

Dining

Breakfast—particularly the made-to-order omelets—earns strong praise. Evening reception snacks and bar/dinner service receive mixed feedback, with limited options, occasional slow service, or sporadic quality issues.

Related guest reviews

10

Juan

Jul 4, 2024

·

Stayed 1 night

The hotel for the price was fantastic! The happy hour and food at the happy hour was more than we expected for a free option. Free breakfast was great with option to orde different type of eggs including omelets. The only bad thing and I hope was a temporary thing is that they were under staffed st the restaurant and bar, food took for ever to come out and there were no servers. There are no restaurants outside the hotel walking distance.

8

Bill

Aug 11, 2025

·

Stayed 4 nights

Great Embassy breakfast Pathetic “snacks” in the evening I’m sure there’s a concrete slab in a prison somewhere that’s harder than the bed.

10

Priscilla

Nov 11, 2024

·

Stayed 2 nights

I enjoyed my stay. My room had the air and shower filter. The air and water quality were awesome. Also, good quality food at the complimentary breakfast.

6

Christina

Jun 14, 2025

·

Stayed 1 night

Comfortable beds, spacious rooms, good tv channel selection, slow breakfast service in terms of clean up and restocking food

10

Emma

Jan 3, 2025

·

Stayed 2 nights

We had a blast staying here for 2 nights. Breakfast is fantastic with a Chef, nothing can beat that. BTW the Chef for Breakfast is awesome. Place is clean and staff very polite.

10

Kristina

Dec 29, 2025

·

Stayed 1 night

breakfast was great

10

Naimah

May 4, 2025

·

Stayed 2 nights

The rooms were great. Clean and spacious. Staff was very friendly. Made to order breakfast is an excellent touch! Love the decor of the hotel. Definitely recommend and would return.

6

Melissa

Apr 27, 2025

·

Stayed 2 nights

The hotel was very nice but the rooms could have been cleaner. We seen a few roaches in our room and the furniture was not vacuumed and cleaned. Plus the air conditioning didn’t work as well. Also, during happy hour the cheese cubes were served moldy.

10

LaTeesha

May 1, 2025

·

Stayed 1 night

Embassy Suites does not disappoint!! Clean large rooms, pool and hot tub, made to order breakfast!! Local shuttle transportation to metro and/or airport. Excellent front desk customer service!

8

Victoria

Aug 14, 2025

·

Stayed 3 nights

We had a great stay. The bar area was amazing and the bar tender was very friendly. Had breakfast and the food was great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$142
February	$144
March	$167
April	$176
May	$194
June	$212
July	$154
August	$153
September	$176
October	$203
November	$156
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $167	18 $152	19 $164
20 $165	21 $265	22 $309	23 $333	24 $201	25 $166	26 $134
27 $137	28 $258	29 $287	30 $249

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2 $165	3 $167
4 $163	5 $239	6 $305	7 $256	8 $237	9 $352	10 $343
11 $177	12 $229	13 $262	14 $273	15 $172	16 $178	17 $172
18 $161	19 $271	20 $271	21 $275	22 $230	23 $224	24 $271
25 $146	26 $257	27 $300	28 $295	29 $172	30 $151	31 $137

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed (2 Rooms)

Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility & Hearing)

Premium Suite, Multiple Beds (2 Rooms)

Suite, 1 King Bed with Sofa Bed, Allergy Friendly (Pure Wellness)

Premium Suite, Multiple Beds, Corner

Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Premium Suite, 1 King Bed with Sofa Bed, Corner

Premium Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Bedroom, Accessible (Hearing)

Premium Suite, 1 King Bed with Sofa Bed (2 Rooms)

Suite, Multiple Beds (2 Rooms)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Dulles Airport

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Prices for upcoming dates