Hyatt Place Herndon Dulles Airport East

My extended family stayed here while visiting and thoroughly enjoyed, slept well, and expressed all positives!

I stayed here for a few nights recently because of its proximity to Dulles Airport. Overall, it’s a solid budget hotel that gives you the basics, but it definitely shows its age and management struggles in several areas. The staff was genuinely kind and helpful, especially when we had problems with our first room. The shower and hot water in the tub didn’t work at all, so they quickly moved us to another room. It was still an annoying inconvenience since we had to repack everything. The bedding was fresh and clean, which was a big plus, and the pool was nicely maintained. Unfortunately, the property felt understaffed and poorly managed in several ways. The elevators were unreliable—one was broken and the second wouldn’t even go up to the sixth floor. That forced us to take the stairs, which dumped us outside at the back of the hotel with no way to re-enter the main building from there. Not convenient, especially with luggage. Breakfast was the most chaotic part. The area was terribly managed, and the second the food came out it was like a feeding frenzy. People rushed the buffet and emptied trays quickly. I was apparently the only English speaker there during my stay, and the cultural differences in etiquette around the food were pretty noticeable. The rooms are basic. The TV is quite outdated—no streaming apps at all, just cable. Fine if you just want to flip channels, but limiting otherwise. One other note: there are Section 8 apartments right behind the hotel, and parking

I have stayed at this hotel many times and it has always been great. This time it was a nightmare. The first night, I was in bed and heard an alarm sound which seemed like it was coming from somewhere in the room. By the time I got out of bed to check- it stopped. About 20 min later it sounded again and this time I discovered someone’s cell phone in my SHOWER sitting on top of the towels. This means housecleaning did not check or replace my towels. The front staff did not say thank you or apologize for the oversight. There are a LOT of construction workers staying here who are building data centers. They were nice guys, but their trucks take up a ton of space which made it hard to find parking in an already limited lot because their trucks go over the lines. One night they were tailgating in the parking lot as i circled around multiple times trying to find a spot to park my tiny mazda rental. Another night, the fire alarm went off at 330am due to a burst pipe and we all had to evacuate. The staff never came outside to tell us what was going on or that it was safe to come inside. We had to flag down a firefighter. The next day there was no running water. Finally, one night I asked for tea bags because this hotel has always had tea throughout the day - they outright lied to my face and said they didn’t serve tea. When I said I have stayed there before and there should be tea, the staff huffed and got me some tea from the back. Front desk staff did not care about guests.

Good location

Close to Innovation Center Metro stop. Breakfast in a small area was crowded. Many tables were not clean - please help each other by cleaning after yourself would be great. The manager was great with shuttle to the Village at Dulles Center, but its easily walkable too. Don't forget to call for a shuttle from the airport.