Name: Sheraton Reston
Address: 11810 Sunrise Valley Drive, Reston, Virginia, United States of America, Reston, Virginia, US
Price range: US$135–US$423 per night
Rating: 8.08

What guests think

At Sheraton Reston, guests frequently praise clean, comfortable, modern rooms and a quiet, convenient location, while opinions on service and dining are mixed, with friendly staff noted alongside inconsistent check-in, understaffing, and slow, limited breakfast experiences.

Facilities draw both praise and complaints, including a useful local shuttle, paid parking with dark back lots, and recurring elevator outages in the wing. Cleanliness is generally strong, though some guests reported lapses and an isolated mold issue. Overall, expect updated comfort and convenience, but verify dining arrangements and operational details that matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the local shuttle is appreciated, but airport pickup may be limited; parking now carries a fee and several guests noted poorly lit back lots. The wing’s main elevators have been out at times, with workarounds provided.

Related guest reviews

6

Anna

30 Nov 2025

·

Stayed 3 nights

The room was fine but what was very annoying was the fact we now have to pay for parking, something has always been free as we have stayed at this specific hotel before. This is just a simple open lot, so it’s not like we had the benefit of underground parking with heat and added security. It was ridiculous to add an extra $15/day on top of the room rate per day, which we prepaid when we made the reservation. This was such a disappointment and it feels like another tactic to nickel and dime travelers.

10

Valerie

6 Oct 2023

·

Stayed 3 nights

Shuttle was very convenient

4

Nicole

4 May 2025

·

Stayed 2 nights

I am not sure what is happening to this hotel, but the service has been poor for the last couple of months. I have been staying at this hotel for years, using it to prepare for and convalesce after international flights. I have stayed here twice in the past month due to business reasons. During the first stay, I was placed in the wing, instead of the main building of the hotel without any explanation. The person who checked me in (a red headed woman) was not the friendliest during check in. The hotel was pretty much deserted at that time. The room was a nice long stroll away from the front desk and restaurant. When I inquired about the reason why I was placed in the wing during checkout, I was told that the elevator was out of service. I was also told that I had the option of using the service elevator. I was not offered the service elevator as a choice during check in. During my second stay, I was again placed in the wing, service elevator again was not offered as a choice, and the check in was again crappy with the same red head. The elevator maybe down for months because they need a part that is sitting on a shelf somewhere in China. During my most recent stay in the area, I chose the Washington Dulles Marriott Suites. Not only was the stay phenomenal, but it was cheaper than the Reston Sheraton. My advice, stay there instead, you won’t regret it!!

8

John

14 Aug 2023

·

Stayed 2 nights

Overall, our stay was good, but none of the lights in the outdoor parking lot behind the building were working, and it was very dark at night. Unsafe and scary.

10

Sean

1 Mar 2023

·

Stayed 1 night

Shuttle doesn’t pick up at the airport.

10

Sadiya

4 Feb 2024

·

Stayed 2 nights

Highly recommend! It was so so clean! The driver, Nat, is so so lovely! The most kindest human being ever!

6

Robert

26 Jul 2023

·

Stayed 1 night

Room was good. Clean. Great bathroom/shower. Parking lot was dark. 2 lights were not working, one was going on and off and one pole was laying on the ground. The rear parking lot all the lights were out. Totally dark. Vehicles and people are a sitting duck out there. $522 for 2 rooms for 1 night. No breakfast with the room but we knew that before hand. Butanyone worried about security should be concerned. Considering the price, Sheraton can do better.

10

PATRICE

4 Aug 2024

·

Stayed 1 night

Staff was friendly, rooms were clean. Beds were extra comfortable. Only issue was the extra dark Parking lots in the back area. Felt unsafe and the parking lines were not easily visible.

10

john

2 Oct 2024

·

Stayed 2 nights

Nice room, friendly staff. And they had a shuttle that would take you with in 2 miles of the hotel. Particularly convenient for restaurant access to the train and other local shopping.

8

Conrad

20 Jun 2023

·

Stayed 3 nights

you have a critical elevator problem in the wing.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and well-kept spaces, but there are reports of housekeeping lapses and one serious complaint about mold on an AC vent.

Related guest reviews

10

Maria

21 Jun 2025

·

Stayed 1 night

Great location and property. Room was clean and comfortable. Free breakfast is good quality. Staff is friendly and professional. Would stay here again.

6

Laura

5 Oct 2024

·

Stayed 1 night

There was a toothpaste stain outside the sink. There was hair in the shower. The sheets smelled weird. A lady with a clipboard woke us up at 9 am!

10

Sinski

16 Jun 2025

·

Stayed 1 night

Easy check in process!! Spacious and very clean rooms. Quiet area with shoping and several restaurants near by.

2

Khayree

20 Sept 2025

·

Stayed 1 night

This property failed in terms of customer service and how they lack empathy of customers. Not only did the front desk representative Tommy double charged my card, he was rude and it felt like he rushed me the entire time. The manager did not make my experience any better as I had to explain the situation multiple times in order to get it fixed. The beds in our room did not have a fitted sheet, and they told us they “ran out” of towels. I will never return to this specific location. 0/10.

8

Cheryl

6 Aug 2025

·

Stayed 1 night

The staff at the breakfast bar were polite and friendly, as was the check-in staff. Housekeeping had to be directed multiple times to clean our room and put on clean sheets.

10

Anna

4 Sept 2024

·

Stayed 1 night

Rooms were large and clean. Great hotel

10

Ariana

18 Sept 2023

·

Stayed 3 nights

Very clean and quiet. We felt very safe during our stay at Sheraton Reston Hotel.

4

Zanifa

28 Oct 2024

·

Stayed 4 nights

I was having a good experience with the hotel as the staff was friendly and area was quiet, until the last night when I found black mold on the air vents of the air conditioning unit. If I had seen it earlier I would have demanded a new room or a full refund. I only came upon it because I went to put a pair of jeans near by on the chair to air out before I wore it the next morning to the airport. Also I do recall coughing a couple nights prior, but blamed it on the cold weather. I spoke to the staff attendant when I checked out and he said he couldn't give me a refund as I booked my stay through a third party. I responded by saying that I would be writing to their corporate office. When my health is on the line in the case of pure negligence to clean the vents I really don't want a free future booking I want a full refund to my card. To think I took out insurance for this stay thinking about all other risk possibilities other than exposure to black mold.

10

Garett

9 Jul 2025

·

Stayed 1 night

You can tell this property is very well maintained, there was actually a building maintenance guy wiping the dust off the ceiling HVAC diffusers in the bar area. My room & bathroom were very clean, comfy bed & pillows. All around a very nice experience.

10

Marian

15 Jun 2025

·

Stayed 4 nights

The property is clean, well kept, and modern. Most of all the employees are very friendly and helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern, comfortable, and often spacious, with good beds and bathrooms. A few guests were assigned accessible rooms they didn’t request.

Related guest reviews

6

Brigitte

6 Oct 2023

·

Stayed 3 nights

The room was ok. I was given a handicapped room, but didn’t ask for one. Some of the features designed for people with disabilities aren’t as convenient for those without disabilities. I don’t mean that to be insensitive, it’s just a design feature in the room. They are meant to be more comfortable and convenient for people who have difficulty maneuvering. That’s why I don’t request those rooms and save them for people who actually need them. The bathroom was clean upon arrival, but after the first day a nasty smell would periodically come from the sink and toilet area. Zero counter space, which was frustrating as there was nowhere to put a toiletries bag, so I had to use the floor. The staff was ok, but didn’t seem very concerned with my presence or with service in general. I stood in front of 4 people at the front desk for a while before being acknowledged by anyone. When they did acknowledge me, they mispronounced my name (and by doing so actually called me an insult), when I corrected them there was no apology, I was just ignored. Perhaps she didn’t hear me, but that’s probably because she was busy not paying attention to the customer and more engrossed in the screen. When ordering from a food delivery service, they didn’t even call the room to let me know my food had arrived (but also wouldn’t let the delivery person upstairs).

10

Pamella

25 Jan 2025

·

Stayed 1 night

The room was very nice!

6

Jennifer

25 Jul 2025

·

Stayed 7 nights

The nicest thing about the room is the modern bathroom. The thing I did not like was the smallest fridge and no microwave.

10

Crystal

19 Apr 2025

·

Stayed 2 nights

Great suite size

10

Anna

4 Sept 2024

·

Stayed 1 night

Rooms were large and clean. Great hotel

10

David

15 May 2023

·

Stayed 1 night

Convenient and the room is updated. Very comfortable. Fresh air, too!

10

Jonathan

26 Oct 2025

·

Stayed 2 nights

Excellent room and food. Breakfast service was slow

10

Laura

11 Aug 2024

·

Stayed 1 night

There were plenty of amenities. Beds were very comfortable, room was clean, and a lot of connections for devices.

6

Laurie

17 Jul 2025

·

Stayed 1 night

Flight cancelled. Reserved room. Upon checkin, nothing was explained. Did not ask for Bonvoy number. Not needed handicap accessible room was given, far from check-in. Not told about free breakfast. Discovered it but key didn’t work, went to front desk, they”activated” it and I asked if there was free WiFi. Yes for Bonvoy members- got number added. Went to breakfast. Key still didn’t work. Bar guy let me in. Price for meh-$413….

10

John

4 Feb 2025

·

Stayed 2 nights

Great refresh of the brand. I enjoyed the comfort of the room.

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AI-generated summary based on recent guest reviews

Service

Many guests found the staff friendly and accommodating. However, recurring complaints cite rude or unhelpful interactions, poor communication at check-in, billing issues, and slow or understaffed breakfast/bar service.

Related guest reviews

10

Maria

21 Jun 2025

·

Stayed 1 night

Great location and property. Room was clean and comfortable. Free breakfast is good quality. Staff is friendly and professional. Would stay here again.

2

Khayree

20 Sept 2025

·

Stayed 1 night

This property failed in terms of customer service and how they lack empathy of customers. Not only did the front desk representative Tommy double charged my card, he was rude and it felt like he rushed me the entire time. The manager did not make my experience any better as I had to explain the situation multiple times in order to get it fixed. The beds in our room did not have a fitted sheet, and they told us they “ran out” of towels. I will never return to this specific location. 0/10.

8

John

6 Aug 2024

·

Stayed 2 nights

Overall, I was happy with the stay and have stayed here before. Two items however, the first night rate was $120 higher than my second night which I thought was exorbitant. Second, the restaurant was staffed with 1 server/bartender to serve over 12 people on average throughout a 2 1/2 hour period.

4

Nicole

4 May 2025

·

Stayed 2 nights

I am not sure what is happening to this hotel, but the service has been poor for the last couple of months. I have been staying at this hotel for years, using it to prepare for and convalesce after international flights. I have stayed here twice in the past month due to business reasons. During the first stay, I was placed in the wing, instead of the main building of the hotel without any explanation. The person who checked me in (a red headed woman) was not the friendliest during check in. The hotel was pretty much deserted at that time. The room was a nice long stroll away from the front desk and restaurant. When I inquired about the reason why I was placed in the wing during checkout, I was told that the elevator was out of service. I was also told that I had the option of using the service elevator. I was not offered the service elevator as a choice during check in. During my second stay, I was again placed in the wing, service elevator again was not offered as a choice, and the check in was again crappy with the same red head. The elevator maybe down for months because they need a part that is sitting on a shelf somewhere in China. During my most recent stay in the area, I chose the Washington Dulles Marriott Suites. Not only was the stay phenomenal, but it was cheaper than the Reston Sheraton. My advice, stay there instead, you won’t regret it!!

10

Mariah

17 Nov 2024

·

Stayed 2 nights

We had a great stay and the staff was so friendly and accommodating!

10

Marian

15 Jun 2025

·

Stayed 4 nights

The property is clean, well kept, and modern. Most of all the employees are very friendly and helpful.

10

LaTanya

2 Mar 2025

·

Stayed 2 nights

We enjoyed our stay. The staff was very pleasant and helpful.

2

Shaquera

28 Jul 2024

·

Stayed 1 night

Property and this platform are not on the same page. Reserved a book now pay at the hotel and the hotel went ahead and charged me the stay. Along with also an hour later placing a deposit hold on my account BEFORE I even arrived at the hotel. Called to speak to a manager at the hotel, was very rude, continued cut me off, talk over me, followed by asking me “well what do you want me to do?”

10

Jay

30 Mar 2025

·

Stayed 1 night

The location is really nice and desk staff were very accommodating

6

James

4 Jun 2024

·

Stayed 1 night

Breakfast was automatically added in the price to stay one night, you could not opt out of paying $14 for the breakfast. Breakfast was supposed to be served from 7-11 a.m., but the staff didn't arrive until 8:00 and wasn't available to serve breakfast until 8:15. Staff were very slow. It took over15 minutes to get food. You could tell the staff did not want to be there. I wish I chose to stay at the Hyatt where others in my party stayed.

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AI-generated summary based on recent guest reviews

Location

Location is convenient and usually quiet, close to the airport, highways, and nearby shops/restaurants. Several reviews mentioned dark parking areas at night that felt unsafe.

Related guest reviews

10

Maria

21 Jun 2025

·

Stayed 1 night

Great location and property. Room was clean and comfortable. Free breakfast is good quality. Staff is friendly and professional. Would stay here again.

10

Sinski

16 Jun 2025

·

Stayed 1 night

Easy check in process!! Spacious and very clean rooms. Quiet area with shoping and several restaurants near by.

10

June

22 Oct 2023

·

Stayed 2 nights

Very convenient location to airport and meeting venue. It was quiet and clean.

10

Ariana

18 Sept 2023

·

Stayed 3 nights

Very clean and quiet. We felt very safe during our stay at Sheraton Reston Hotel.

8

John

14 Aug 2023

·

Stayed 2 nights

Overall, our stay was good, but none of the lights in the outdoor parking lot behind the building were working, and it was very dark at night. Unsafe and scary.

10

Rotem

6 Mar 2025

·

Stayed 1 night

Nice place, good location, and nice breakfast!

6

Robert

26 Jul 2023

·

Stayed 1 night

Room was good. Clean. Great bathroom/shower. Parking lot was dark. 2 lights were not working, one was going on and off and one pole was laying on the ground. The rear parking lot all the lights were out. Totally dark. Vehicles and people are a sitting duck out there. $522 for 2 rooms for 1 night. No breakfast with the room but we knew that before hand. Butanyone worried about security should be concerned. Considering the price, Sheraton can do better.

6

Sean

9 Aug 2024

·

Stayed 1 night

This hotel is perfectly serviceable. My room was well-served; the bathroom was fine. It had a fairly antiseptic vibe; could use some updating. It's located right off the highway and is convenient to the airport.

10

PATRICE

4 Aug 2024

·

Stayed 1 night

Staff was friendly, rooms were clean. Beds were extra comfortable. Only issue was the extra dark Parking lots in the back area. Felt unsafe and the parking lines were not easily visible.

10

john

2 Oct 2024

·

Stayed 2 nights

Nice room, friendly staff. And they had a shuttle that would take you with in 2 miles of the hotel. Particularly convenient for restaurant access to the train and other local shopping.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and bar experiences are inconsistent: frequent mentions of limited options, slow service, voucher confusion or added charges, and late opening or short hours; several guests still enjoyed the food when available. Overall quality varies.

Related guest reviews

10

Scott

13 Nov 2023

·

Stayed 1 night

We had stayed in the property for two saturdays in a row and had a great experience both times. The first Saturday we had not a great experience with the Bar and Breakfast, but the second both were much better. The full breakfast was very nice with many tasty options and the attendant was always available and very helpful. An overall great experience this time.

8

Mario

19 May 2024

·

Stayed 1 night

Stay was rather nice. But do not I repeat do not use the so call breakfast vouchers at a cost of $14 per guest. You come out better going to 7-11 around the corner. Refrigerator food that’s taken out and warmed up to the most minimal temperature. That’s if they have what’s advertised on the menu. And the cashier/ microwave cook has an attitude out of this world.

6

Nathaniel

10 Mar 2024

·

Stayed 1 night

Well. First of all, there are signs everywhere from the entrance to the elevators that literally say "Daily Happy Hour 4-6 p.m." Well, it turns out that does not apply to weekends. That is false advertising. We went to your bar around 4:00. We had 4 Fireball shots. They costed $20 each. $20!!!!!!!!! That is the dumbest thing I've ever seen. I could buy a bottle for less than that. The one bartender you had was nice and pretty good, but he was about 20 minutes late opening the bar. The room itself was pretty decent. No complaints there. However, my room also came with "breakfast". Well the "breakfast" was a bunch of sort of pre-made items, most of which we not actually available. We got a scone and two fruit cups, and that did not use the whole $28 amount that you get for 2 people (they give you 2 cards for $14 each). We actually went out for a real after we left the hotel. The pre-made wraps did not appetizing at all. So again, the room was very nice, but everything else about the stay was very underwhelming.

8

Jerome

21 Jul 2024

·

Stayed 2 nights

The breakfast option is not good. It’s basically a coffee shop with a single staff. There was a long line and limited food options.

8

John

6 Aug 2024

·

Stayed 2 nights

Overall, I was happy with the stay and have stayed here before. Two items however, the first night rate was $120 higher than my second night which I thought was exorbitant. Second, the restaurant was staffed with 1 server/bartender to serve over 12 people on average throughout a 2 1/2 hour period.

8

Mohammad

5 Feb 2024

·

Stayed 1 night

Everything was fine except for breakfast which was really low quality with very few options.

10

Gary

13 Jan 2026

·

Stayed 4 nights

Great breakfast options. Very fresh

4

Joshua

17 Apr 2024

·

Stayed 3 nights

Facility was clean overall - no coffee before 6:30 am

6

James

4 Jun 2024

·

Stayed 1 night

Breakfast was automatically added in the price to stay one night, you could not opt out of paying $14 for the breakfast. Breakfast was supposed to be served from 7-11 a.m., but the staff didn't arrive until 8:00 and wasn't available to serve breakfast until 8:15. Staff were very slow. It took over15 minutes to get food. You could tell the staff did not want to be there. I wish I chose to stay at the Hyatt where others in my party stayed.

10

Jennifer

22 Oct 2023

·

Stayed 1 night

Staff was friendly and the room was clean. Food in their restaurant was surprisingly good and not crazy expensive.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$183
February	US$188
March	US$196
April	US$199
May	US$216
June	US$235
July	US$211
August	US$217
September	US$210
October	US$243
November	US$184
December	US$171

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $239	18 $142	19 $142
20 $184	21 $325	22 $400	23 $360	24 $242	25 $139	26 $144
27 $165	28 $279	29 $364	30 $343

Su	Mo	Tu	We	Th	Fr	Sa
				1 $267	2 $149	3 $143
4 $179	5 $313	6	7 $350	8 $333	9 $152	10 $153
11 $204	12 $250	13 $335	14 $335	15 $302	16 $164	17 $166
18 $247	19 $278	20 $423	21 $401	22 $349	23 $215	24 $208
25 $241	26 $267	27	28 $394	29 $273	30 $135	31 $165

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed

Traditional Room, 2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

Junior Suite, 1 King Bed

Traditional Suite, 1 Double Bed

Premium Room, 2 Double Beds

Traditional Room, 1 King Bed

Traditional Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Reston

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Prices for upcoming dates