Best Western Plus Richmond

The room was clean, but the hotel itself is older. The "kitchen" area is absolutely disgusting, so breakfast wasn't an option. The other main problem was the smell. The entire hotel from entry smelled of cigarette and marijuana smoke. I had to launder my bags even after the stay because the smell was lingering. The shuttle to the airport was nice, except when i arrived at the airport I waited 45 minutes and called 3 times to get the shuttle. Fortunately i was only at the hotel long enough to sleep both nights, but it wasn't a great experience.

Yes. That was fine.

Arrived late, gave our room away even when we called earlier to confirm late arrival so received one double for 2 and a broken down rollaway. Running toilet took 4-5 x’s to flush.Took 2nd day to get fixed. Late loud party outside our window till midnight, asked front desk who couldn’t hear it to stop, after 2nd request, I called the police to take care of. Coffee bar in breakfast room had sugar ants on counter. Hard beds and rusted door hinges, doors splintered around bottom, mold and grime throughout room. No Kleenex furnished. Forfeited last night and moved to another hotel.Would NOT recommend this hotel to anyone.

The room was clean and serviceable, but no dressers for our clothes. Housekeeping was non existent for the 4 nights we were there. Breakfast was decent. Plumbing maintenance was lacking, as the shower hose leaked profusely. So all in all... a clean, quiet, affordable place to stay, but nothing to write home about.

I usually don’t write bad reviews but our stay was not very good. It was nice that it was so close to the airport, but it took them a long, long time to come and get us from the airport to take us to the motel. Finally, we got a ride with another shuttle that said he saw us sitting there for so long!!!!!! During the night about 1:30 in the morning, people were banging on our door and trying to get in and hollering and making a lot of noise. I called the front desk and they just said oh we’re sorry. We had to get up at 3 o’clock to catch the shuttle back to the airport so we didn’t get much sleep at all.