Name: Extended Stay America Suites - Richmond - W Broad Street - Glenside - South
Address: 6811 Paragon Place, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: $94–$123 per night
Rating: 7.63

What guests think

At Extended Stay America Suites - Richmond - W Broad Street - Glenside - South, reviews are mixed: many praise friendly staff and occasional quiet, but dated motel-style buildings, cleanliness issues, smoke odors, and parking-lot loitering make some guests feel unsafe, especially after dark.

Rooms are worn with maintenance problems, smaller-than-expected beds for some, and kitchenettes that often lack utensils unless requested. Breakfast is minimal, typically coffee, muffins, and oatmeal. Several guests reported slow or absent check-in and reservation problems, while others found service helpful. Expect basic, no-frills lodging in a convenient area for restaurants and work sites.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older, motel-style buildings with outside access and an elevator; some public areas had trash or odors. Parking lots drew loitering and occasional safety concerns, and several guests were confused by two similarly named properties across the lot.

Related guest reviews

2

Valorie

Jul 18, 2025

·

Stayed 1 night

Literally the only good thing about it was the air conditioner and I am not exaggerating! Cobwebs, trash outside, sketchy people hanging out in the parking lot. We did not feel safe at all.

2

rose

Jan 31, 2023

·

Stayed 1 night

Run down. No coffee pot in room. No hot wayer in shower. No stopper in sink. Only coffee and muffins for breakfast. Afraid to use the coffeemate. Very dirty spout. No halls. Outside access. Peopke lerking in parking lot. Very uncomfortable feeling.

6

Taelor

Nov 17, 2023

·

Stayed 1 night

They have an elevator, breakfast was supposed to be included but no one mentioned it or where to go

2

Jesse

Sep 19, 2025

·

Stayed 7 nights

No breakfast for the price you pay to stay there for weeks and it’s always loud and COPS 👮 ALWAYS AROUND THE BUILDING!!!!

2

Sherry

Nov 17, 2025

·

Stayed 1 night

I did not stay after arriving at this hotel. There were full trash bags in the stairwells and common areas. Also a person was sleeping in the stairwell. There were people hanging out outside their rooms smoking and cars loitering in the parking lot. Did not appear sanitary or safe.

4

Charles

Dec 28, 2024

·

Stayed 1 night

The place was OK but a bit rundown and dirty. The elevator smelled like urine.

2

Abdul

Nov 4, 2024

·

Stayed 1 night

The room was not clean at all they don’t put any toilet paper on room and there was only 2 towels they have roaches and the area is not safe from 10 pm until I checked out there was too much loud noise and music that you can’t feel safe I don’t recommend for others to stay here .

4

james

Jul 26, 2023

·

Stayed 2 nights

Please beware when booking at this location. There is a nice looking Extended Stay hotel across the parking lot, and Google appears to use those pictures for the rooms when you go to book. When you arrive you are actually booked to stay in this motel across the street. The motel is run down and smells of marijuana (weed). The staff were polite. The first room we were given was covered in small roach like insects. The smoke detector was hanging from the ceiling, and the room smelled of heavy cleaner like it was trying to mask a scent. When I asked for a refund they said the manager was not onsite (it was only around 5-6 pm). So instead I had them switch us to a new room. This one was better, but it was nothing like the pictures we saw online. I've stayed a Extended Stays in the past and had very good experiences, but this is one location I would never go back to.

6

Brenda

Apr 13, 2023

·

Stayed 1 night

There are two properties across from one another. One North and one South. The North property is a hotel the South is a motel style. It is slightly run down. The rooms have kitchens but no utensils, dishes glasses pots or pans. You needs to ask for something at office but very limited. My room ddi not even have a trash can in it. Tv is flat screen but old, movies keep freezing. We were offered drugs in the parking lot as well.

2

Matthew

Feb 12, 2023

·

Stayed 1 night

No utensils or dishes, no hair dryer. Water pressure very low. Full trash bins sitting in hallways, unkept.

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Cleanliness

Cleanliness is a recurring problem, with reports of dirty rooms and common areas, pests (roaches and bed bugs), lingering smoke/marijuana smells, and stained carpets or linens. A few guests did find their rooms clean.

Related guest reviews

2

Ernest

Jul 23, 2025

·

Stayed 1 night

Stay at your own risk. This was easily one of the worst hotel experiences I’ve ever had. The clientele appeared to include a lot of questionable people, making the environment feel unsafe—especially after dark. I didn’t feel comfortable letting my son walk to the car alone at night. The room was in terrible condition: the refrigerator and microwave still had food remnants from a previous guest, the floors and remote were sticky, and the general cleanliness was unacceptable. The door lock barely functioned—it took several minutes of trying the key card repeatedly just to get in. The photos online must be from years ago because the actual condition of the property was nothing like what was advertised. We were grateful we only needed to stay one night. I will never stay at an Extended Stay America again. If you have other options, take them.

4

Mark

Feb 4, 2025

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Stayed 1 night

Bathroom had toilet paper in toilet, one washcloth looked used and a puddle on the bathroom floor. Room smelled like marijuana Had to change rooms.

6

PHURY

Nov 5, 2023

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Stayed 1 night

The receptionist were very nice but the overall cleanliness of the room was very disappointing. there was a moldy smell in my room, the shower head and shower had hair still in it.

6

Sheena

Jan 22, 2025

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Stayed 2 nights

Quite place but room was infested with roaches

2

Abdul

Nov 4, 2024

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Stayed 1 night

The room was not clean at all they don’t put any toilet paper on room and there was only 2 towels they have roaches and the area is not safe from 10 pm until I checked out there was too much loud noise and music that you can’t feel safe I don’t recommend for others to stay here .

2

Marco

Oct 14, 2024

·

Stayed 1 night

It was a completely nightmare, there was a lot of bed bugs and I suffered from many bites and hives, I could not sleep all night, actually I'd like to request a refund because the manager wasn't there, I have evidence of those bugs.

2

jun

Jun 24, 2023

·

Stayed 1 night

The rooms stink. They are not clean. I requested a non smoking room and both rooms smelled like smoke. Bathrooms were gross and bugs were everywhere! ! $123 for one night is not worth it. I will not recommend this hotel.

2

Chaitanya

Oct 24, 2024

·

Stayed 3 nights

Even towels are very dirty . With lot of stains and hair. Bed bugs

2

Mohamadreza

Sep 30, 2024

·

Stayed 7 nights

I believe that they literally do not clean up once a customer checks out. My room was awfully dirty and I had to clean up the bathroom and tables by myself. Also, the bed sheets were yellowish and too old. There is a big chance that people get infected or sick in this hotel.

2

anton

Aug 4, 2024

·

Stayed 2 nights

Dirty, old carper with stains, room smels so bad, everything looks so old and need renovation, bathroom has stains. If you need plates or glasses you need to order everything in office.Says hotel has free breakfast but they have only tea, coffee and cheap grits. Every hotel usually has free tea, coffee daily, its not a breakfast. Nonsmoking property but people smoke everywhere. Do not worth the price. Donot recommend to anyone. Not my first time in Extendend Stay but this one was gross

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Rooms

Rooms feel worn and poorly maintained, with broken fixtures, door gaps, noise, and beds sometimes smaller or less comfortable than expected. Kitchenettes often lack cookware unless requested, and Wi‑Fi reliability issues were noted by some.

Related guest reviews

2

Mia

Jan 10, 2024

·

Stayed 1 night

The room was ok nothing special. The tub had stains in it and the bathroom sink never cut off no matter how you turned it. The front door had to be slammed to shut. There was only one light bulb and 5 lights in the room. The customer service was HORRIBLE!!!!!Workers where rude from the time we checked in right up until we left. I don't understand why because we were very respectful not to mention we spent money to stay there.

2

Leigh

Mar 24, 2025

·

Stayed 1 night

The room smelled terrible, seemingly a combo of cigarettes & marijuana. I tried running the fan constantly but that did not help. My room was in a buiding not shown on the website. It was a “suite” but the only seating was a single office-type chair at a table -table could be for dining or office work. Zero cookware, flatware, plates, cups, etc. Thst probably reflects the security of the neighborhood.

6

Eleanor

May 11, 2023

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Stayed 1 night

Staff was helpful, but the facility does not live up to the name “suites”. There was absolutely nothing in the cabinets (no cups, no coffee maker, etc.)

6

STACEY

Nov 5, 2023

·

Stayed 1 night

It served its purpose. still a little pricey for a room that you can hear noise all around. I did some pushups and noticed the huge opening under the door wide enough for a lot of creatures and people could get in?

6

Timothy

Jun 24, 2024

·

Stayed 2 nights

It was an inexpensive place to stay, but you get what you pay for. Not updated furnishings, mostly clean but not well-maintained. Bed was very comfortable, though!

6

Phyllis

Mar 3, 2024

·

Stayed 2 nights

This is an.old property and looked old and shabby. It was as clean as an old property could be. There was no hair dryer and there was no shower. Major inconvenience

6

Joe

Jun 29, 2025

·

Stayed 1 night

: i smelled smoke huge gap under the door small-bed definitely not a queen

2

Octavia

Feb 4, 2023

·

Stayed 1 night

Wifi continued going on and out even after purchasing Faster internet wifi package situation still continued and 2 roaches bed comforter once my husband turned on light to go to bathroom in middle of the night there were so many running across the floor and countertops to even count. Oh not to mention we were moved into another room after unpacking bags and luggage because heat didn't work at all

4

Amanda

Mar 31, 2025

·

Stayed 1 night

Don’t stay here unless you absolutely have to. We were put in a room not in the building pictured, NUMEROUS things in the room were broken (bathroom door knob, picture frames, locks on windows), the room smelled of smoke, and other occupants were very loud at very late hours (smoking outside of our room chatting, driving a truck with a loud exhaust around the parking lot at 3am). Luckily we were only here for one night.

6

Brenda

Apr 13, 2023

·

Stayed 1 night

There are two properties across from one another. One North and one South. The North property is a hotel the South is a motel style. It is slightly run down. The rooms have kitchens but no utensils, dishes glasses pots or pans. You needs to ask for something at office but very limited. My room ddi not even have a trash can in it. Tv is flat screen but old, movies keep freezing. We were offered drugs in the parking lot as well.

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Service

Service feedback is mixed: many guests describe friendly, helpful staff, but others experienced long or unattended check-in, reservation cancellations, and difficulty with refunds or room changes.

Related guest reviews

10

keneth

Jul 14, 2025

·

Stayed 1 night

Quick service , clean room

10

Dawn

Oct 3, 2023

·

Stayed 2 nights

The manager and Staff are very nice and take care of your needs.

10

Marion

Apr 20, 2025

·

Stayed 8 nights

Great Staff , easy to work with ! Will return

10

Veronica

Apr 1, 2025

·

Stayed 1 night

Management and staff are very friendly and nice

8

Cheryl

Feb 16, 2024

·

Stayed 1 night

Staff was wonderful, no issues.

2

Juan

Dec 17, 2022

·

Stayed 19,338 nights

I didn't like take 40mins waiting to check in to hotel after get hotel room was nasty

2

Lauren

Mar 26, 2023

·

Stayed 1 night

We arrived at the hotel and were told that our reservation was canceled. I asked why it was canceled and was told our card was declined. However, when I made the reservation, I did not give any payment as I had selected “pay at check-in.” We were not notified of the cancellation prior to checkin and we were told there were no other rooms available.

10

Melissa

Dec 29, 2024

·

Stayed 1 night

Staff are friendly and accommodating. Property is clean and well kept. Location is convenient for shopping restaurants and on the bus line.

2

Afzal

Oct 19, 2025

·

Stayed 7 nights

Horrible stay, had to leave immediately, luckily the refunded me in full, but could not provide proof on the spot. 9pm check in waited almost an hour for someone to show up, gab me keys to a room that was filthy, waited another 30 minutes for her to come back and I told her I needed a refund. Staff was polite, and beautiful, but always missing in action. This was how my bed looked for the room I was checking into!

10

Jeffrey

Apr 6, 2023

·

Stayed 1 night

Great staffing

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Location

Convenient to restaurants, shopping, and work sites, with some describing it as central. However, several guests felt the immediate area and parking lots were unsafe or disruptive at night.

Related guest reviews

2

Valorie

Jul 18, 2025

·

Stayed 1 night

Literally the only good thing about it was the air conditioner and I am not exaggerating! Cobwebs, trash outside, sketchy people hanging out in the parking lot. We did not feel safe at all.

8

Veronica

Jan 19, 2025

·

Stayed 1 night

Close to work

10

Veronica

Feb 18, 2025

·

Stayed 3 nights

Close to work and restaurants

10

Demitri

Aug 12, 2025

·

Stayed 1 night

Lots of restaurants in the vicinity, still a wonderful quiet place to stay. Really can’t get enough of this wonderful hotel. Staff is nice as always.

8

Veronica

Jan 19, 2025

·

Stayed 1 night

It's close to work

8

Carmella

Jul 19, 2024

·

Stayed 2 nights

The staff was very helpful and got us checked in our room over the phone while we were states away. That way we didn’t lose our room when we arrived so late at night. There was a lot of loud music playing and men drinking beer and laying on the ground just outside our room but it wasn’t too bad.

8

GLENN

Apr 27, 2025

·

Stayed 1 night

Centrally located

2

Abdul

Nov 4, 2024

·

Stayed 1 night

The room was not clean at all they don’t put any toilet paper on room and there was only 2 towels they have roaches and the area is not safe from 10 pm until I checked out there was too much loud noise and music that you can’t feel safe I don’t recommend for others to stay here .

4

james

Jul 26, 2023

·

Stayed 2 nights

Please beware when booking at this location. There is a nice looking Extended Stay hotel across the parking lot, and Google appears to use those pictures for the rooms when you go to book. When you arrive you are actually booked to stay in this motel across the street. The motel is run down and smells of marijuana (weed). The staff were polite. The first room we were given was covered in small roach like insects. The smoke detector was hanging from the ceiling, and the room smelled of heavy cleaner like it was trying to mask a scent. When I asked for a refund they said the manager was not onsite (it was only around 5-6 pm). So instead I had them switch us to a new room. This one was better, but it was nothing like the pictures we saw online. I've stayed a Extended Stays in the past and had very good experiences, but this is one location I would never go back to.

6

Brenda

Apr 13, 2023

·

Stayed 1 night

There are two properties across from one another. One North and one South. The North property is a hotel the South is a motel style. It is slightly run down. The rooms have kitchens but no utensils, dishes glasses pots or pans. You needs to ask for something at office but very limited. My room ddi not even have a trash can in it. Tv is flat screen but old, movies keep freezing. We were offered drugs in the parking lot as well.

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Dining

Breakfast is grab-and-go and limited to items like coffee, muffins, and oatmeal. Several guests felt this did not match expectations for an included breakfast.

Related guest reviews

10

Cheriel

Mar 19, 2023

·

Stayed 2 nights

Very friendly staff and pretty good breakfast.

10

Kathi

Feb 12, 2023

·

Stayed 1 night

Older property; clean & comfortable. Only a quick over night stay. It was nice to grab a coffee and muffin as we checked out. Got us on the road sooner than expected.

6

Thomas

May 18, 2024

·

Stayed 1 night

Booked a queen however bedroom was smaller than traditional queen. Carpet was worn and dated. Said breakfast was included. Only coffee, muffins and packaged oatmeal was provided. Room had a smoke odor. Overpriced would not stay again

8

Carl

Apr 17, 2025

·

Stayed 4 nights

Extended Stay offers very reasonable rates, a clean room, free breakfast, and great privacy.

6

Taelor

Nov 17, 2023

·

Stayed 1 night

They have an elevator, breakfast was supposed to be included but no one mentioned it or where to go

10

Demitri

Aug 2, 2025

·

Stayed 3 nights

Love waking up early in the morning to grab coffee and muffins. Other selections to choose from too such as oatmeal, breakfast bar, tea etc. the bed is very comfortable, staff super nice and as always a true peaceful relaxing place to be. Great cable channels too such as hbo, showtime, fox etc.

2

Jesse

Sep 19, 2025

·

Stayed 7 nights

No breakfast for the price you pay to stay there for weeks and it’s always loud and COPS 👮 ALWAYS AROUND THE BUILDING!!!!

6

Bobbie G

Sep 13, 2024

·

Stayed 1 night

Room large, small kitchen with full size refrigerator, stove top, microwave. No coffee pot or coffee. There was a small breakfast in lobby. Very clean room with queen bed. Air conditioner worked well. Furniture very old, TV good. Price reasonable.

2

juan

Feb 25, 2023

·

Stayed 1 night

The property NEEDS an updated,kitchen cabinet are old,no light in the bathroom,faucets in the shower and kitchen sink are leaking,lamp in the room was falling and the light bulb was hold by a ribbon and the breakfast was only coffee and muffin and the property outside was dirty

2

anton

Aug 4, 2024

·

Stayed 2 nights

Dirty, old carper with stains, room smels so bad, everything looks so old and need renovation, bathroom has stains. If you need plates or glasses you need to order everything in office.Says hotel has free breakfast but they have only tea, coffee and cheap grits. Every hotel usually has free tea, coffee daily, its not a breakfast. Nonsmoking property but people smoke everywhere. Do not worth the price. Donot recommend to anyone. Not my first time in Extendend Stay but this one was gross

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$88
March	$102
April	$96
May	$100
June	$103
July	$103
August	$89
September	$86
October	$82
November	$90
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $94	10 $94	11 $97	12 $123
13 $110	14 $110	15 $110	16 $109	17 $112	18 $111	19 $103
20 $106	21 $107	22 $108	23 $109	24 $106	25 $115	26 $115
27 $105	28 $109	29 $104	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $113	3 $113
4 $103	5 $103	6 $103	7 $104	8 $103	9 $109	10 $109
11 $102	12 $101	13 $104	14 $104	15 $110	16 $99	17 $100
18 $102	19 $102	20 $109	21 $110	22 $110	23 $116	24 $110
25 $102	26 $102	27 $103	28 $105	29 $103	30 $94	31 $100

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Monthly average prices

About this property

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