Is parking available at the hotel?

Yes, the hotel offers covered self-parking for a fee of USD 20 per night, which includes in/out privileges. Parking is limited and reservations are not required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, but are subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so guests are encouraged to inquire directly for detailed information.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Richmond, just a 5-minute walk from Virginia Commonwealth University and 6 minutes from Broad Street. It is approximately 0.6 miles from the Greater Richmond Convention Center and Allianz Amphitheater at Riverfront.

Are children allowed to stay at the hotel?

Yes, children are welcome at the hotel. Guests should note that children can stay for free up to a certain age, although the specific age limit is not provided.

Holiday Inn Express Richmond Downtown

Average nightly price at Holiday Inn Express - Richmond Downtown by IHG by month, last 12 months (USD)
Month	Average price
January	$131
February	$131
March	$158
April	$160
May	$148
June	$145
July	$132
August	$126
September	$129
October	$151
November	$146
December	$109

What guests think

Across recent reviews, Holiday Inn Express - Richmond Downtown by IHG earns frequent praise for friendly, accommodating staff, large comfortable rooms, and a convenient walkable location to downtown venues, with many guests highlighting the complimentary breakfast as a strong point.

Common frustrations include the paid parking with a low clearance and tight spaces, which can be difficult for larger vehicles. Cleanliness and maintenance feedback is mixed, with repeated notes about mold or worn tubs, dirty elevators, occasional odors, low water pressure, loud HVAC, and periodic elevator outages. Overall, expect a well-located, good-value stay with standout service and breakfast, but plan for tricky parking and some wear.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available for a fee, but the garage has a low 6-foot clearance and tight spaces that challenge larger vehicles. Guests also noted periodic elevator outages and a modest but usable fitness room; elevator key access adds security.

Related guest reviews

6

Melissa

Oct 31, 2025

·

Stayed 1 night

Room was good. Parking was not. I arrived- my SUV would not fit in their garage ( anything over 6ft will not). Then have a $20 parking fee. I was told to park in a handicap spot since it was the only other parking left. All night I wondered if I would be towed or ticketed….. They waived the fee however, I did not feel comfortable about it.

10

Ingrid

Feb 8, 2023

·

Stayed 1 night

The only thing I didn't like is that there are water pipes in the parking area which, would be great for cars. I have an F150 Now I know why the Sign says to park at your own risk. I wish we would have been told before I arrived.

8

Sherilynette

Jul 12, 2025

·

Stayed 1 night

The service was good & the room was nice & clean, especially the upgrade. The hotel was close to where I was going. The only issue was, there was only one elevator working.

10

Juan

Jul 10, 2024

·

Stayed 1 night

Everything was wonderful. Smooth check in and check out. Parking was convenient. The breakfast was delicious and had a variety of choices. We even had the chance to use the fitness center, although limited, it had enough of what we needed to fit in a workout.

8

Luke

Nov 2, 2025

·

Stayed 1 night

We had some trouble with the parking and we got the wrong room. However, the staff was amazing. Everyone was so kind and made everything right. please be aware if you do not have a small vehicle you will NOT fit in the parking garage. We basically got stuck inside so don’t test it. There are about 10 parking spots outside the garage but they were all filled. The staff allowed us to park next to a wall. We also got put in a room with two queen beds instead of a king with extra floor space and they gave us a great discount. Very kind staff!!

10

Sarah E

Dec 15, 2024

·

Stayed 1 night

Clean hotel and friendly staff. Love the key lock on elevators limiting only staff and guests onto hotel floors.

10

Stephanie

Sep 26, 2024

·

Stayed 1 night

Parking was difficult.

8

Nicole

Aug 11, 2025

·

Stayed 1 night

Room wasn’t ready when we arrived after check out time but only had to wait about 25 min. The room was basic but comfortable. Parking is $20/day. Good walking distance location to the new amphitheater.

8

Jayme

Nov 23, 2025

·

Stayed 3 nights

The room was great as was the breakfast. The biggest criticism I have was the parking. Very small spaces and being charged $20 a day when you're already paying a decent price to stay there was a bit ridiculous

4

Steven

Mar 3, 2025

·

Stayed 1 night

Only 2 elevators 1 was out. The elevator was dirty. There was no way to turn fan off hvac if you unplug unit then there was not heat. The tube did not look clean.

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Cleanliness

Many guests found the hotel and rooms clean, but feedback is inconsistent. Repeated issues include mold or worn tubs, dirty elevators and corridors, occasional odors, and sporadic reports of pests or stained linens.

Related guest reviews

6

tonya

Aug 31, 2025

·

Stayed 1 night

My only complaint is the black and pink mold that was in the caulk around the bathtub. That was the first thing I noticed when I walked in and it just left me unimpressed because that is something that is so easily fixed.

10

Pamela

Nov 6, 2025

·

Stayed 1 night

The room was spotless and the person at the reservation desk was very helpful.

2

Shanna

Dec 22, 2024

·

Stayed 1 night

This was a bad experience as the hotel appeared dingy, the elevator floors were dirty and the bathroom tub was rusted and I was not able to give my son a bath. The toilet seat was not cleaned properly as it had pubic hair behind the lid. Horrible experience and I would not stay here again.

6

Erica

Oct 14, 2024

·

Stayed 2 nights

The stay was below average, unfortunately. The other reviews are correct about this property. The rooms are poorly cleaned and even the common areas are dirty. The housekeeping and cleaning staff need to step it up on this property. The sheets are stained which is gross to sleep on. The other staff is average but professional. Also, the fire alarm went off at 5 am just to cement how below-average our stay was.

6

Cee

Jul 8, 2025

·

Stayed 2 nights

I enjoyed the location and accessibility to many dining options. Carytown is beautiful. However, upon returning from dinner. We were greeted by several large water bugs *Cockroaches* that begun to fly in the restroom of our hotel. The towels were not cleaned or had been sitting for some time as they were very hard to touch the skin. The cleaning staff was super friendly, and you could tell that they were doing their best. Thank you, ladies!

4

Yvette

Aug 16, 2025

·

Stayed 1 night

The property is a bit dumpy. There was a water leak in the lobby when we arrived with fans blowing everywhere. The bathtub had pink mold around the grout. For the price, I was hoping it would be a bit cleaner. Location was convenient, but parking was $20.

4

Lauren

Jun 15, 2025

·

Stayed 1 night

Was fairly dirty feeling corners of bathroom were dirty and shower was old looking. Smelled like smoke on 3rd floor. Carpet felt like it was oily. Very disappointed.

4

Loubna

May 19, 2025

·

Stayed 4 nights

Not clean hotel, room wasn’t clean- hair on bathroom floor and sink. Tub was stained. We left early, I couldn’t stay any longer. Big waist of money

2

Connie

Jun 23, 2025

·

Stayed 1 night

The elevators were disgusting. I was hoping that was going to be the only thing disgusting but my bathroom was disgusting also. The shower was the worst, it was dirty & the pressure was awful. I would have had a better shower experience at the sink. The parking deck did not feel safe. They were painting on the 6th floor the day I was there and the paint smell made its way into my room. I had lovely views from the corner room but the windows were filthy. I couldn't wait to leave the property the next morning, I did't even go to complimentary breakfast or coffee. Terrible.

10

Margaret

Nov 2, 2025

·

Stayed 3 nights

Clean room. Great location for the price. Great breakfast.

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Rooms

Rooms are frequently described as very large and comfortable, with some offering city views. Downsides mentioned include loud or hard-to-control HVAC, low shower water pressure, soft or uneven mattresses, and occasional noise or shade and curtain problems.

Related guest reviews

4

Keith

Dec 2, 2024

·

Stayed 1 night

Room 1, had some mechanical issues with what was explained as a fan issue, loud noises. Room 2, next room tenants were loud and possibly doing recreational drugs. Room 3, thermostat seemed like it wasn't working, explained as the thermostat is locked. That issue was corrected. We inquired about possibly getting another room, but was told, "at that point we would refund your money, with how many times we moved you and have you go to different hotel." Which is a bit rude, as we are guests in your hotel. I understand, it is bit inconveniencing or frustrating, but the issues resided with the hotel and maintenance, not the guest.

10

Angie

Nov 1, 2025

·

Stayed 1 night

This was t-h-e Nicest HI I’ve ever stayed in. The room was huge!…a suite, really. The bed was sooo comfortable, I didn’t want to get up. Remote-controlled shades, three windows, different angles. John was very nice, super helpful, knowledgeable and inviting. Parking seemed pretty safe. The location was perfect. My only regret was not having booked two nights. They were sold out the next day. I would absafreaginlutely stay here again and most definitely highly recommend this HI. Thank you for an amazing stay!

8

David

Aug 10, 2025

·

Stayed 1 night

Very LOW water pressure in the shower!

10

Lory

Nov 23, 2024

·

Stayed 1 night

Size of the room

10

Robert

Aug 14, 2025

·

Stayed 2 nights

My AC unit was very loud and I could not turn it on at night (kept waking me up).

10

Amy

Nov 12, 2024

·

Stayed 2 nights

It was absolutely wonderful. Large room, very comfortable & walking distance to most attractions.

6

WAYNE

Jun 30, 2025

·

Stayed 2 nights

There was no way to turn the air conditioning unit entirely off or even change the fan setting, so the unit constantly blew directly across the bed. We had to place chairs covered with clothes in front of it to block the air. The bed sagged in the middle. We could not find a way to open the curtains covering the windows.

8

Jennifer

Mar 22, 2025

·

Stayed 1 night

The room was nice for the price. Does not have free parking, which I did not realize until I got there. We had a king size bed which was comfortable on one side but the other side seemed like it was going down hill. Overall good experience. We had a big room with 3 windows.

10

Jillian

Nov 30, 2025

·

Stayed 1 night

The room was very large. The bed was comfy and shower hot. Most memorably, the staff were all incredibly friendly. I would definitely recommend this location!

10

Autumn

Jul 29, 2025

·

Stayed 2 nights

The room was large and the king-sized bed was one of the more comfortable ones we have slept on, even in other Holiday Inns.

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Service

Service is widely praised as friendly, helpful, and accommodating, with multiple mentions of smooth check-in and thoughtful upgrades. A smaller number reported slow or unresponsive front-desk support and occasional check-in or overbooking issues.

Related guest reviews

2

Marie

Jul 25, 2025

·

Stayed 1 night

Front desk kept looking at her phone and barely look up, says wait a minute and there's a line behind the counter. She really didn't have anything urgent on her phone just scrolling. One of the towels was ripped and torn. Why would cleaner put it in the guest room knowing its torn?? When we tried to call from our room, the front desk does not answer, phone just kept ringing. Also TV doesn't work, kept bufferring.

4

Tom

Mar 21, 2025

·

Stayed 1 night

The TV didn’t work and when I called multiple times there was no answer The window blinds also did not work they said they don’t work in handicapped rooms They I fixed the tv in the morning when I was leaving Terrible stay

2

Achintha

Feb 28, 2025

·

Stayed 3 nights

I made the booking from 25th to 28th Feb. Since my flight is arriving on the 26th early morning, i booked the hotel from 25th. By the time I go to hotel, they have canceled my booking with No show and said no more rooms available. I had to walk around finding a hotel with my bags. I already informed hotel through Expedia too that i'm arriving on 26th morning. I lost my money. I will never book this hotel again.

6

David

Feb 2, 2025

·

Stayed 4 nights

Quality of front desk staff varies widely

10

Linda

Feb 5, 2025

·

Stayed 1 night

The staff member who checked us in on 2/3 was very helpful. He seemed to care about the hotel guests as he explained very clearly the key policy and how the hotel maintains a secure environment for guests. I wish I had gotten his name. Not only was he competent, but he was friendly and warm.

10

Aurora

Oct 31, 2024

·

Stayed 2 nights

Came for a medical procedure at VCU. John at the front desk was amazing! Offered us an upgrade to a nice, clean room. My 2 night stay was very comfortable.

10

Rebecca

Sep 9, 2025

·

Stayed 1 night

I had a very nice stay at this hotel and was very comfortable while there. The room was nice, clean, and comfortable. The staff were very welcoming and pleasant. The free breakfast was very nice with many filling options and one of the fanciest coffee machines I've seen in a hotel, brewing fresh cups of coffee on demand without the use of disposable type kcups. Parking was also very convenient and was decently priced.

10

Jillian

Nov 30, 2025

·

Stayed 1 night

The room was very large. The bed was comfy and shower hot. Most memorably, the staff were all incredibly friendly. I would definitely recommend this location!

8

Frederick

Jul 29, 2025

·

Stayed 1 night

LIKED: Convenient to VCU and quiet DIDN'T LIKE: No one on lobby duty for our 5:30AM departure

10

Sally

Oct 20, 2023

·

Stayed 2 nights

Again, I experienced another awesome stay at Holiday Inn Express (Carey St.) in Richmond, VA. The Front Desk personnel, Jason was welcoming and very helpful during and after Wednesday's check-in. 👍

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Location

Convenient downtown base within walking distance of venues like the amphitheater, The National, VCU, Browns Island, and the convention center. A few note limited immediate dining choices and occasional street noise.

Related guest reviews

10

Betty

Mar 4, 2024

·

Stayed 1 night

Close to everything. Easy access to downtown and highway.

10

Michelle

Jan 27, 2024

·

Stayed 1 night

We were in Richmond for our daughter’s gymnastics competition and this hotel was close to the convention center. Everything was clean, nice and the staff was super friendly and courteous. We will definitely stay here again next year.

8

Emily

Aug 11, 2025

·

Stayed 1 night

Convenient to Amphitheater

10

Cheri

May 4, 2025

·

Stayed 1 night

Good central location in downtown Richmond. Very friendly staff.

8

Nicole

Aug 11, 2025

·

Stayed 1 night

Room wasn’t ready when we arrived after check out time but only had to wait about 25 min. The room was basic but comfortable. Parking is $20/day. Good walking distance location to the new amphitheater.

10

James

Oct 22, 2025

·

Stayed 1 night

Sheryl was super helpful. Hotel was located blocks from Browns Island which was nice. Breakfast was so so with most items out of stock with 40 minutes of services left. Great value would stay again

10

Michele

Oct 20, 2024

·

Stayed 1 night

Such a convenient location to the theater we were attending. Friendly staff at checkin and checkout.

10

Dreama

Aug 9, 2025

·

Stayed 1 night

Great location. Easy walk to the amphitheater. Room was clean and comfortable. Pleasant staff.

10

Margaret

Nov 2, 2025

·

Stayed 3 nights

Clean room. Great location for the price. Great breakfast.

10

Claire

Apr 4, 2024

·

Stayed 1 night

I selected the hotel because of its proximity to the Altria Theater and my familiarity with Holiday Inn Express brand hotels. The complimentary breakfast is another plus. The hotel also provided a nice list of nearby restaurants. The hotel’s security system with the elevator was also another plus.

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Dining

Breakfast is often highlighted as good with a solid variety and fresh coffee, though a few reviews mention items running out or closing earlier than posted. Overall food experience is positive.

Related guest reviews

10

Alison

Aug 31, 2025

·

Stayed 2 nights

Breakfast had a variety of options

10

Matthias

May 25, 2024

·

Stayed 2 nights

We were not happy that the breakfast was closed today at 9:45. The sign said till 10 and we rely on that. So no breakfast for us. All other services were excellant.

8

Paula

Apr 20, 2025

·

Stayed 2 nights

Best hotel breakfast around, good location, friendly and helpful staff.

10

Jonathan

Aug 17, 2025

·

Stayed 3 nights

Spacious rooms, courteous staff. Excellent breakfast buffet

8

Brian

Dec 1, 2024

·

Stayed 2 nights

Good choice at a great price. The breakfast could be use a revamp. Very limited selection.

10

Rebecca

Sep 9, 2025

·

Stayed 1 night

I had a very nice stay at this hotel and was very comfortable while there. The room was nice, clean, and comfortable. The staff were very welcoming and pleasant. The free breakfast was very nice with many filling options and one of the fanciest coffee machines I've seen in a hotel, brewing fresh cups of coffee on demand without the use of disposable type kcups. Parking was also very convenient and was decently priced.

10

Sal

Oct 24, 2025

·

Stayed 1 night

I enjoyed the biscuits and gravy. The egg omelette was fresh and fluffy. The pork sausage was very tasty. The coffee could have been stronger…but that’s a me thing. It was still good. The staff was very pleasant.

10

James

Oct 22, 2025

·

Stayed 1 night

Sheryl was super helpful. Hotel was located blocks from Browns Island which was nice. Breakfast was so so with most items out of stock with 40 minutes of services left. Great value would stay again

10

Pamela

Nov 19, 2023

·

Stayed 2 nights

The Holiday Inn Express was clean and comfortable; had a wonderful breakfast; and was completely walkable to the Convention Center. Parking was a breeze!

10

Margaret

Nov 2, 2025

·

Stayed 3 nights

Clean room. Great location for the price. Great breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $124	3 $125	4 $175	5 $178	6 $224	7 $180
8 $133	9 $121	10 $124	11 $133	12 $140	13 $496	14 $261
15 $132	16 $113	17 $124	18 $140	19 $158	20 $207	21 $149
22 $106	23 $95	24 $108	25 $112	26 $129	27 $145	28 $161
29 $98	30 $108

Holiday Inn Express - Richmond Downtown by IHG

Prices for Holiday Inn Express - Richmond Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room

Guest reviews of Holiday Inn Express - Richmond Downtown by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Richmond Downtown by IHG

Considering this hotel for your Richmond trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $298
25 $140	26 $195	27 $197	28 $152	29 $128	30 $151	31 $169