Courtyard Newport News Yorktown

The gym was sufficient, but I didn’t get to use it, and everything else was great!

Great place close to Eustis. Lots of good restaurants in walking distance. Pool was out of service though.

Nothing fancy …. It was good for a one night stay over… Water pressure could have been better in shower and pool was closed due to maintenance issues . Front desk personnel was very nice and friendly

The hotel is a smaller Courtyard property. The photos and description of hotel are not exactly accurate. The pool was less than desirable and needs complete overhaul. No hot tub as advertised. The gym is outdated. First room had rust stains in shower and floor linoleum was rotting away. Room smelled like damp mold. Coffee in room is less than desirable and by 10:01 am access to make shift cafe is nonexistent. The nightly rate does not meet the standard expectations. I felt like I was staying at an old Motel 6. Don’t recommend.

Love the property walking distance to restaurants and coffee shop available. Clean and perfect for quick stay. The only inconvenience this weekend was that the pool was closed under maintenance. Pillows were very soft so if you don’t like soft pillows bring your own.

Always a nice place to stay with comfortable beds and clean. Were disappointed the pool was closed for maintenance but otherwise great stay!

Only sad part was arriving to find no hot tub

No hot tub! This property had great reviews on Expedia, which is why we chose it, but we were disappointed. We checked in around 7 pm and the customer service woman was in the lobby on her Ipad. She didn\'t come to the counter right away, and she remained on a video call with her boyfriend while checking us in. The hallway had a big blower set up and smelled, as if something had happened to the carpet. Our room was not the cleanest (especially not considering the many "excellent\' ratings of cleanliness). The shower had someone else\'s hair in it, wallpaper was peeling off the walls, dirty spots on the walls, mold on the doorframe (due to a leaky shower). The room was spacious, but not very quiet - lots of noise from the room above us, including what sounded like bowling after 11 pm (I think they were continually rolling around in the desk chair on the laminate floor). We knew there was no breakfast included, which was okay, but they didn\'t even have complimentary coffee available in the lobby, and the woman who checked us out was very curt and unfriendly. The other big reason we chose the hotel was because it listed an indoor hot tub as an amenity. When we arrived, we had been driving for several days and we were looking forward to relaxing in the hot tub, which had apparently been filled in (many months/ years earlier, according to the maintenance staff). This property needs to remove the hot tub from their listing on Expedia and they should do some deep cleaning.

Would like have had a hot tub. Pool was really chilly.

I made a quick trip to Virginia to see my son before he left on deployment. Wanting to stay near his base, I booked at the Marriott since it had the accommodations I was looking for, such as, free breakfast, a pool for my younger son to swim, and a gym. After looking at many hotels in the area, this one checked off all the boxes. Unfortunately it was not what was advertised. Breakfast was not included in the stay (even though it was advertised as offering a free continental breakfast), the pool looked like it hadn’t been cleaned in years. No filter or pump. Just disgusting still water, not to mention the garbage all over. Very dirty. The gym also looked like it was never cleaned. Our bedding had blood stains on it and the room all around was just very visibly dirty. Do not recommend.

The floors in our room were so dirty that my wife's light green socks were almost black on the bottom. The room was very dark. It definitely needed an overhead light. We rolled to the middle on the mattress. It was almost impossible to keep the shower curtain liner tucked in, resulting in very wet bathroom floor. The heating/AC unit in the bedroom was very noisy. The first floor ice machine was out or order the entire time we were there. One of the third floor doors from the stairway did not have a handle.

The hotel overall was nice but the floors in the room needed to be mopped. My husband stepped on a piece of blue glass in the room and the floor was dirty in the bedroom and bathroom . Other than that it was ok.

Do not stay at this location! I stayed there for a week and will never return. My room was bug infested, dirty and I received no house keeping services. The first night a house keeper came to my room after 5pm. I asked her to come back after I got my things to leave. She responded in a disgusted and angry tone- “ you want me to do what?” I decided not to bother her again and she didn’t return again ye entire week. I emptied my trash daily and got fresh towels from the front desk. The hotel also had a weird vibe- the front desk and marketplace employees wore head bonnets and frequently laid around in the lounge area. That was confusing to me. Are there any professional attire or work expectations? I could not get a refund, so I had to stay, but It will not return when I’m back in the area for work. I have also advised my colleagues not to stay at this location in the future.

The bathrooms were not cleaned very well. Some areas had some soap scum that was a half an inch thick!

Front desk receptionist was personable. Mouse poop and rust in bathroom

This hotel could use a good scrubbing, especially the shower, but it was a great value and location so I’m happy with our choice.

I would not recommend a stay here. The room smells damp, it’s worn out and dirty, the AC unit made a horrible noise every five minutes so we couldn’t sleep. Probably the WORST experience we have ever had. Can’t believe this is a Marriot.

The property was very dirty, including floors - furniture and even outdoor garden area. The photos and rating with Expedia are no current for I felt I needed an antibiotic just to stay there. I had taken out Trip Insurance and would have left immediately in seeing the facility but unfortunately, our friends did not and did not plan their stay with Expedia. I feel websites such as Expedia should recommend photos to be updated every 2 years for even Expedia's website advised a 4.7 out of a 5. There was a lot of yelling and arguing and wondered if guns would be blazing.

I made a quick trip to Virginia to see my son before he left on deployment. Wanting to stay near his base, I booked at the Marriott since it had the accommodations I was looking for, such as, free breakfast, a pool for my younger son to swim, and a gym. After looking at many hotels in the area, this one checked off all the boxes. Unfortunately it was not what was advertised. Breakfast was not included in the stay (even though it was advertised as offering a free continental breakfast), the pool looked like it hadn’t been cleaned in years. No filter or pump. Just disgusting still water, not to mention the garbage all over. Very dirty. The gym also looked like it was never cleaned. Our bedding had blood stains on it and the room all around was just very visibly dirty. Do not recommend.

The hotel was okay, but not worth how much I had to pay. It wasn’t the cleanest, the air never got cool, and there was blood on the sheets.

The floors in our room were so dirty that my wife's light green socks were almost black on the bottom. The room was very dark. It definitely needed an overhead light. We rolled to the middle on the mattress. It was almost impossible to keep the shower curtain liner tucked in, resulting in very wet bathroom floor. The heating/AC unit in the bedroom was very noisy. The first floor ice machine was out or order the entire time we were there. One of the third floor doors from the stairway did not have a handle.

Great rate, knowledgeable staff, friendly. Bed was comfy, clean room with balcony.

Room was outdated, furnitures were not cleaned- stains on sofa, floor was dusty, table was unbalanced, bathroom’s fan never worked. And the room had old smell. Marriott should be in better conditioned. Disappointed!

If you don’t ask for the WiFi password it’s not giving. TV’s in are room where not working properly, so we had to move. The tv’s are not smart where you can mirror from your phone. Are shower head was leaking spraying up to the bathroom ceiling when you take a shower. The ceiling in the hallway was mold and black in green in color. The ice machine was broke on the first floor. There was not enough trash cans in the room and the tv’s would cut off at a certain time in would not cut back on. We went from room 100 a suite to room 300 suite and it was not that much of a difference.

The room did not live up to the pics online. As soon as we walked in I saw the towel bar had been pulled off the wall and was laying on the floor. The toilet had also been used and never flushed. We were just dropping our luggage and running back out. I let the front desk know and i felt like they either already knew, or didn't care? Either way it was a short trip but was not impressed.

The only thing that I wish could have been different was the noise - there was quite a bit of very loud people on our hall (voices, TV, running up and down the hallways, etc.) both late at night and very early in the morning. I didn't say anything to them, but I wished that a staff member could have noticed and asked them to quiet down. I know some noise is normal, but this was excessive.

Suite was huge

The hotel was a little run down looking. The room was near the lobby and it was loudThe room was not the best. It looked like it needs a renovation.

The hotels needs an upgrade. I slept in a dip in the bed. The bathroom had rust down the back of the toilet and the wallpaper in the bathroom was coming off the wall. Two of the wash clothes were stained. We did not use them. It looked like the AC unit was getting ready to fall off the wall. We mentioned this to the front desk when we checked out. We did not take pictures.

Very good location with plenty of dining options nearby. Very comfortable and stylish rooms.

Nice hotel. The check in was easy with a very nice employee. The room was clean and comfortable. There was a very nice gentleman working at the Bistro who was very helpful. Would I stay here again. Yes !

Staff was amazing loved my room definitely coming back!

Paid for breakfast for four people to stay with two rooms. Breakfast isn’t made there so had to go out for breakfast and never got a refund for it. We got to the rooms and no coffee machine to make coffee so went to desk to find out you had to charge the coffee to your room you couldn’t pay cash. Service and staff were rude. Would not recommend staying at this hotel nor would I stay at another ourtyard after this

The front desk staff was superb! They were all very friendly and went above & beyond! We’ll certainly return next time we visit CNU!

Perfect location, excellent staff who were professional, welcoming and so helpful throughout my stay. From check in to check out, I was treated exceptionally well. Comfortable bed and perfect environment throughout the hotel. Highly recommended.

Great property, very convenient area. Staff is excellent

Hotel was fine and the cafe in the lobby was nice. Check in was a struggle. They had issues getting me checked in since I booked on Expedia. I originally booked a king bed with pullout sofa but was given 2 queens with no pullout sofa. I was traveling with 2 teenagers who had to share a queen sized bed vs a king. I was too tired to go back down to the lobby after the hour of issues already so we just kept the queens.

Helpful Staff

Very helpful staff and convient.

Room was not available for check in on time, and the receptionist was very rude about it. Our room felt damp and smelled like mildew. There is no fan for the shower.

Good hotel, convenient location for my trip. 10 min to colosseum. A lot of dining and shopping around

Convenient to my destinations

Good location to major road. Additionally good places to eat within walking distance

Loved the location and the area

This property is close to everything you may need on a trip

Location was conducive to our needs

Love the property walking distance to restaurants and coffee shop available. Clean and perfect for quick stay. The only inconvenience this weekend was that the pool was closed under maintenance. Pillows were very soft so if you don’t like soft pillows bring your own.

Great property, easy to get too and in quiet area.

Very good location with plenty of dining options nearby. Very comfortable and stylish rooms.

Our go to hotel when staying in Yorktown. Clean, friendly staff and great location!

The Desk Clerk Ramani was courteous and very helpful. While it was possible to purchase a breakfast it was disappointing that a courtesy breakfast was not provided.

Nice hotel. The check in was easy with a very nice employee. The room was clean and comfortable. There was a very nice gentleman working at the Bistro who was very helpful. Would I stay here again. Yes !

Paid for breakfast for four people to stay with two rooms. Breakfast isn’t made there so had to go out for breakfast and never got a refund for it. We got to the rooms and no coffee machine to make coffee so went to desk to find out you had to charge the coffee to your room you couldn’t pay cash. Service and staff were rude. Would not recommend staying at this hotel nor would I stay at another ourtyard after this

The two or three people we saw were working their butts off. For our breakfast, the front desk clerk came and took our order and then went and cooked it. Dinner the previous night was also sketchy. Half of the ingredients in the menu weren’t really available. I would never stay at this hotel again.

Restaurant terrible no decent breakfast had to wait a long time and so did other customers

Great stay for a great price! Best coffee from the barista!!

Hotel was fine and the cafe in the lobby was nice. Check in was a struggle. They had issues getting me checked in since I booked on Expedia. I originally booked a king bed with pullout sofa but was given 2 queens with no pullout sofa. I was traveling with 2 teenagers who had to share a queen sized bed vs a king. I was too tired to go back down to the lobby after the hour of issues already so we just kept the queens.

The staff member at the bistro on Sunday night could have been more kind and helpful with what was offered for dinner.

He inhouse snack option is fairly expensive. For the same cost or less a better option is to go to a traditional breakfast or other restaurant. That's what we did. Otherwise quite satisfied with our stay.

I made a quick trip to Virginia to see my son before he left on deployment. Wanting to stay near his base, I booked at the Marriott since it had the accommodations I was looking for, such as, free breakfast, a pool for my younger son to swim, and a gym. After looking at many hotels in the area, this one checked off all the boxes. Unfortunately it was not what was advertised. Breakfast was not included in the stay (even though it was advertised as offering a free continental breakfast), the pool looked like it hadn’t been cleaned in years. No filter or pump. Just disgusting still water, not to mention the garbage all over. Very dirty. The gym also looked like it was never cleaned. Our bedding had blood stains on it and the room all around was just very visibly dirty. Do not recommend.