Name: Holiday Inn Express Puyallup by IHG
Address: 812 South Hill Park Drive, Puyallup, Washington, United States of America, Puyallup, Washington, US
Price range: US$121–US$273 per night
Rating: 8.83

What guests think

At Holiday Inn Express Puyallup by IHG, guests often praise very clean rooms, friendly staff, a varied breakfast, and a convenient location; recurring drawbacks include traffic noise and renovation periods that closed the pool and hot tub.

Rooms are generally comfortable and spacious, though some report highway-facing noise, humid or musty air, and uncomfortable or broken sofa beds. Service is widely described as welcoming and helpful, with a few reports of unfriendly front-desk interactions or slow resolution of issues. Overall, expect a clean, convenient stay; check facility status and request a quieter room if sensitive to noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations impacted facilities at times, with the pool and hot tub frequently closed; a few guests were offered access to a nearby pool. Some noted blocked parking and a slow single elevator, while the gym was recently upgraded.

Related guest reviews

6

Alyssa

4 Jun 2024

·

Stayed 2 nights

The room and property were nice. It was under construction which we did not realize and pool was down, but we likely didn’t realize when reserving. We did hear a bit of road noise and the hotel shares a McDonalds parking lot, which is convenient but a little bright and noisy. Breakfast was great and room was comfortable and amenities offered were nice. Likely would have enjoyed more if pool was up and building not under construction.

10

Aaron Preik

14 Jul 2024

·

Stayed 2 nights

Stay was amazing, pool was out of service but we were still able to use another one just across the parking lot

10

Mark

22 Apr 2024

·

Stayed 1 night

We always like to stay at Holiday inn rooms are clean and comfortable staff is very friendly, The only downside to this stay was no pool but you could tell there was construction being finished up so maybe next time

8

Kelsee

5 Oct 2025

·

Stayed 1 night

Clean room, late check out at noon was great. Unfortunately, the hot tub was closed but the pool was good enough.

10

Cheryl

10 Jan 2025

·

Stayed 3 nights

The upgrades on exercise area complete. Continental breakfast really nice, lots of variety

10

Martina

16 Mar 2025

·

Stayed 1 night

Everything went well just shocked no shower in pool area to rinse and dress. Pool was smaller than I imagined but loved it.

8

Leland

5 Jun 2024

·

Stayed 2 nights

Construction taking place. Should have been on the website.

8

Tiina Jean

20 Aug 2025

·

Stayed 1 night

Friendly staff. Comfortable beds in clean rooms. Despite its location, no noise complaints. Convenient, close to mall, and of course hwy access is right there. Appreciate the little "snack shack" they have set up. VERY minor frustrations: hot tub out of order during our visit (but nephew had a blast in the pool!), and only the first floor has an ice machine. I would not hesitate to stay here again.

8

Susan

21 Oct 2023

·

Stayed 3 nights

Pool was out of commission- we had planned on the little cousins all coming over from surrounding areas for family time. Had we known we would have made other plans.

8

Erin

23 Jun 2024

·

Stayed 2 nights

This is our go-to hotel for any event in Puyallup. The staff is great, breakfast is always fully stocked, and it’s such a convenient location. However, this time the property was undergoing some renovation/construction, the parking lot was blocked off by related dumpsters, the pool and hot tub were closed, and the ice machine was down. There’s never a good time for renovations, and they did a decent mitigation job, it was just annoying. Also, if you’ve never stayed in a property close to a freeway, this one will initiate you quickly!

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Cleanliness

Cleanliness is a strong point across reviews, with many mentioning spotless rooms and common areas. Occasional lapses occurred, including odors or humidity, missed details (e.g., leftover items, dirty pullout bedding), and a few isolated pest or drainage issues.

Related guest reviews

6

Donna

25 Nov 2025

·

Stayed 3 nights

Room had a musty odor. Was very humid. No exhaust fan in the bathroom. Staff very pleasant

6

Teela

2 Aug 2024

·

Stayed 2 nights

Room smelled

10

RAMSEY

8 Sept 2025

·

Stayed 2 nights

staff very friendly. the rooms are very, very clean

6

Henry R

13 Apr 2025

·

Stayed 2 nights

It was fine. There was a pair of underwear left in the bathroom and the hide a bed sheets were dirty.

10

Theresa

8 Apr 2024

·

Stayed 3 nights

Everything was up to par. I average at least one hotel trip a month and this is the first hotel I’ve stayed in since Covid where my room was refreshed every day. What a nice surprise!

10

jena

15 Dec 2025

·

Stayed 1 night

Food was great, hotel was very clean, great size rooms did the family . Will stay again

10

Joanna

22 Aug 2025

·

Stayed 1 night

The hotel was very clean. The staff was very friendly. We arrived very late after midnight, and the staff welcomed us warmly and quickly handed us our room keys. The location was excellent for us. Mount Rainier was only an hour and fifteen minutes away. I recommend the hotel and give it the highest rating.

4

Brian

21 Aug 2023

·

Stayed 2 nights

There was blood on the wall and ceiling above the bed as if blood had sprayed. The smudge on the wall was an attempt to clean the blood while it seemed as if no attempt was made to address the ceiling. The shower did not drain and I was standing in several inches of water. After explaining this to the manager we were moved to another room which was clean. We will not stay there again.

10

Monica

19 Nov 2025

·

Stayed 1 night

Clean room, good area that felt safe and the breakfast was amazing!!

2

Becki

18 Dec 2022

·

Stayed 1 night

Our room was flea infested. They were actually jumping on us and we’re under the comforter covers. We grabbed out things and left. We couldn’t even stay there.

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Rooms

Rooms are comfortable and often spacious, with updated features and comfortable beds. Downsides mentioned include traffic or pool noise depending on location, humid or musty air in some rooms, uncomfortable or broken sofa beds, and one-off Wi‑Fi outages.

Related guest reviews

10

Carina

10 Sept 2025

·

Stayed 1 night

Breakfast was delicious at this stay! The beds were comfortable and bathroom looked neat and pristine. My family and I had a great time. Even our two cats enjoyed the stay. Will definitely come back if I’m in need!

6

Kathryne F

10 Apr 2025

·

Stayed 5 nights

We had several children staying with us, the hotel was very family friendly, however, the room was never actually cleaned, just trash was emptied and towels were replenished. Also, the pull out couch/bed was broken and was very uncomfortable to sleep on.

10

Josie

9 Jun 2025

·

Stayed 1 night

The couch bed was very uncomfortable. I could let my two girls sleep on it. My husband slept on it in a reclining position which worked out great for him. The three of us girls slept in the king bed.

6

Yu

6 Aug 2025

·

Stayed 1 night

The room facing the highway very noisy and we could not sleep well.

8

Conrad

5 Dec 2024

·

Stayed 1 night

All and all it was a pretty good property. Comfortable beds. Good breakfast for a hotel and the staff was friendly. The only thing we didn't enjoy was the fact that all of the rooms were very muggy and moist.

10

Brandi

25 Jul 2023

·

Stayed 3 nights

Enjoyed our stay! Comfortable beds, amazing breakfast -egg white omelets, biscuits and gravy, fresh fruit, great coffee, lots of drink options, super clean! Only downside is being right next to the highest, the noise at night from the cars. Would stay here again

10

Jennifer

15 Apr 2024

·

Stayed 2 nights

The hotel and room were recently updated and look great. The room is comfortable, has plenty of places to charge electronics, and a variety of amenities, including small fridge, microwave, coffee maker, and comfortable seating. We plan to stay here every time we are in town to visit family!

6

Pamala

3 Oct 2024

·

Stayed 2 nights

The suite Was on the side, where the freeway is so at night it was very noisy.

2

Stephanie

4 Aug 2025

·

Stayed 1 night

Internet network was unavailable during our stay.

10

Sonia

9 Aug 2025

·

Stayed 2 nights

Hotel was great. Staff was super nice. Breakfast was good, lots of items to choose from. Rooms are spacious. Gas station and McDonald’s next door. Tons of stores within 10 miles to go shopping. Will definitely stay at this hotel again if I’m ever in the area

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Service

Service is frequently praised as friendly, helpful, and accommodating, with staff going above and beyond for some guests. A few reviews cite unfriendly front-desk experiences, housekeeping entering without knocking, or slow follow-up on problems or refunds.

Related guest reviews

4

Connie

20 Aug 2024

·

Stayed 2 nights

So we showed up around 2:30pm to check in (30 minutes before the checkin time) we were informed that our room wasn’t ready. That was fine knowing we were 30 minutes early. We sat down in the lobby and waited. Alittle while later the lady at the desk sat that our room wouldn’t probably be ready until closer to 4pm. I explained that I was there for a wedding and the rehearsal was at 5:30pm and I still needed to get ready. She finally said well I can give you a different room type and I informed her that was fine. It would have been nice at 3pm she would have said that instead of making us wait longer and me having to mention having to be somewhere to get that.

10

Lamont

4 Dec 2023

·

Stayed 3 nights

Kalee was very helpful with a great personality. Because of her customer service id highly recommend staying

2

Thomas

10 Oct 2025

·

Stayed 1 night

The upstairs room leaked on me from the toilet upstairs. Overnight, it leaked in the hallway and when I went to the bathroom in the morning, I did not see myself stepping water, and I fell to the floor. Then while sitting on the toilet additional water was leaking from the toilet upstairs onto me. I’ve been waiting now for a couple weeks for a refund as a front desk person guaranteed, but nothing has happened yet. This is very unfortunate.

10

Paulette

30 Mar 2025

·

Stayed 1 night

Staff were able to accommodate a request for a top floor room.

10

Taylor

1 Jan 2025

·

Stayed 2 nights

The staff went above and beyond!!! Stayed here for our wedding nights and they set up roses and made us feel special. They truly did amazing!

6

Allison

3 Mar 2025

·

Stayed 2 nights

The front desk was EXTREMELY unfriendly. She presented with a negative attitude and acted as if she was being interrupted by a hotel guest. She never made eye contact. She mumbled her words and spoke so fast i could not understand or hear her.

2

Tami

16 Aug 2023

·

Stayed 1 night

The staff is unprofessional and argumentative. I asked to make a new reservation while I was at the front desk for an additional day they told me I had to go online and then pay an additional deposit basically very unwelcome mean and not kind a professional at all.

10

Miguel

2 Sept 2025

·

Stayed 5 nights

Really friendly and helpful staff

10

Haniel

28 Oct 2025

·

Stayed 1 night

Staff was amazing! The breakfast was good. We enjoyed our stay!

10

Emerson

15 Oct 2023

·

Stayed 2 nights

Staff was very friendly and helpful. Was east check in and out and will use again when in the area

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Location

Convenient off the freeway and close to restaurants, shopping, the fairgrounds, and Mt. Rainier. The tradeoff is a busy setting where traffic or gas-station noise can affect some rooms.

Related guest reviews

10

Cindy

11 Oct 2025

·

Stayed 1 night

Convenient for Mt. Rainier

8

Jane

5 Mar 2025

·

Stayed 2 nights

This a clean and well located hotel. As far as included in the price breakfasts go, theirs is exceptional. The only drawback was traffic noise but I think that’s just the way it is in any city.

10

Teresa

1 Apr 2024

·

Stayed 2 nights

Very clean and comfortable facility. Convenient location near shopping and restaurants. We have stayed here several times and plan to stay again in the future.

8

Tracy

23 Jun 2023

·

Stayed 1 night

It was convenient to the highway and dining.

8

Christina

29 Jun 2025

·

Stayed 5 nights

Perfect location, off the freeway and on in a minute

10

Erin

26 Jun 2023

·

Stayed 2 nights

This is our go-to hotel when we have an event in Puyallup. It’s close to everywhere we need to be, easy to get to, but you can’t hear the freeway while you’re trying to sleep. The beds are comfy, the staff is nice, and breakfast is always stocked.

10

Joanna

22 Aug 2025

·

Stayed 1 night

The hotel was very clean. The staff was very friendly. We arrived very late after midnight, and the staff welcomed us warmly and quickly handed us our room keys. The location was excellent for us. Mount Rainier was only an hour and fifteen minutes away. I recommend the hotel and give it the highest rating.

10

Harold and Maxine

2 Sept 2025

·

Stayed 4 nights

We enjoyed our stay. The staff was cordial. The room was clean. Lots of parking space. Breakfast was okay but not as good as in Europe. Security cameras well placed. They had all the amenities I expected. They feature Dove products. A brand that is milder and better suited for sensitive skin with a light fragrance would be better. There is a McDonald's and a covvenience store a few steps away. Across the street is Subway. Denny's is a few minutes walk away. It is a moderate hotel we would choose to stay at again..

10

Annalisa

3 Nov 2024

·

Stayed 1 night

Great location and beautiful hotel.

10

Muhammed

26 Jun 2023

·

Stayed 2 nights

I like the convenient locations that surround the property. The staff was extremely friendly, helpful, and informative. Breakfast was delicious, especially the beverages. The only thing I didn’t like was the slow elevator. I used the stairs more than the elevator.

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Dining

Breakfast is widely praised for variety and taste, with many noting plentiful hot options and good coffee. A few guests found it average or less healthy than desired.

Related guest reviews

10

Amy

10 Feb 2025

·

Stayed 5 nights

It was great. No problems. Breakfast had good options

8

Jennifer

9 May 2025

·

Stayed 2 nights

Excellent customer service and a clean bedroom made for a pleasant stay, though the AC and bathroom could have used more attention. Breakfast exceeded expectations with a wide variety of options. The location is very convenient. However, parking was tight—reconfiguring the lot might help alleviate this issue

10

Izabella

12 Dec 2024

·

Stayed 1 night

Wonderful service, clean, great breakfast buffet.

10

Leslie

13 Apr 2025

·

Stayed 1 night

Great breakfast

8

Sharon

13 May 2024

·

Stayed 2 nights

Noise from the freeway. Breakfast was not impressive - we brought our own the second day as nothing very healthy.

10

Kassandra

29 Oct 2023

·

Stayed 1 night

Amazing breakfast!

10

Cheryl

29 Sept 2023

·

Stayed 2 nights

Lots of counter space in bathroom and desk area, handy coat hooks, 2 roller chairs. Fabulpus breakfast including biscuits, gravy, scrambled eggs, sausage, gliten free bread.

8

Jenny

8 Oct 2023

·

Stayed 2 nights

Nice staff, awesome room and, an awesome breakfast!! I'd go back just for the food 😋

10

Haniel

28 Oct 2025

·

Stayed 1 night

Staff was amazing! The breakfast was good. We enjoyed our stay!

10

Monica

19 Nov 2025

·

Stayed 1 night

Clean room, good area that felt safe and the breakfast was amazing!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$132
February	US$145
March	US$118
April	US$120
May	US$135
June	US$200
July	US$201
August	US$167
September	US$182
October	US$151
November	US$134
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $145	10 $153	11 $230	12 $238
13 $150	14 $153	15 $153	16 $175	17 $177	18 $273	19 $224
20 $150	21 $173	22 $150	23 $163	24 $171	25 $230	26 $194
27 $141	28 $146	29 $144	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $141	3 $137
4 $132	5 $132	6 $132	7 $132	8 $126	9 $153	10 $158
11 $121	12 $126	13 $176	14 $126	15 $128	16 $141	17 $137
18 $126	19 $128	20 $125	21 $128	22 $128	23 $145	24 $145
25 $123	26 $125	27 $125	28 $121	29 $126	30 $126	31 $123

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Monthly average prices

About this property

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What guests think

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