Holiday Inn Express & Suites Tacoma by IHG

Guests frequently report the pool and hot tub being closed, cold, or poorly maintained, with occasional hygiene issues. Parking is tight with limited spaces and a tricky entrance, and there are occasional elevator outages.

Rooms and common areas are often noted as clean, sometimes spotless. However, housekeeping can be inconsistent and there are occasional maintenance or odor issues, with a few reports of significant problems.

Beds are generally comfortable and several rooms feel spacious. Recurring complaints focus on noise from thin walls, doors, or street traffic, plus intermittent TV/cable outages.

Many guests describe staff as friendly and helpful with smooth check-in. Others encountered rude or unhelpful front desk interactions and rigid policies, leading to an inconsistent service experience.

The neighborhood is often described as rough or sketchy, with some reports of car break-ins, though the hotel uses keycard security. On the plus side, it’s close to I-5 and near dining options.

Breakfast is a common highlight, often praised for variety and quality. A few guests found it average or noted specific issues like limited hot items or, rarely, spoiled milk.