The hotel overbooked and canceled half of our groups reservations the day before a conference. Their reasoning was that third party vendor reservations are canceled first. They were able to rebook us, but after reserving in advance, the stress of scrambling to find a room the night before we left was unnecessary. At check-in, the line was long and the credit card reader was not working, making check-in at a fully booked hotel that much longer. The issue prevailed through the night, as room service could not run a card either. The IT dept decided to update key card locks on rooms in the evening while the hotel was fully booked, frightening hotel guests and made it uneasy to sleep, as it sounded as if someone was attempting to enter the room. the hotel did send a letter stating this was going to happen, but did not explain that it would be in the evening. And due to the key card update, no guest knew that SOME elevators required a key card to go to some floors and created a back-up and chaos at the elevators. There is no valet parking. and no microwave in the rooms.
The hotel overbooked and canceled half of our groups reservations the day before a conference. Their reasoning was that third party vendor reservations are canceled first. They were able to rebook us, but after reserving in advance, the stress of scrambling to find a room the night before we left was unnecessary. At check-in, the line was long and the credit card reader was not working, making check-in at a fully booked hotel that much longer. The issue prevailed through the night, as room service could not run a card either. The IT dept decided to update key card locks on rooms in the evening while the hotel was fully booked, frightening hotel guests and made it uneasy to sleep, as it sounded as if someone was attempting to enter the room. the hotel did send a letter stating this was going to happen, but did not explain that it would be in the evening. And due to the key card update, no guest knew that SOME elevators required a key card to go to some floors and created a back-up and chaos at the elevators. There is no valet parking. and no microwave in the rooms.
