Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG
$123
/ night
Avg. for September
Select dates to see prices and availability
$123
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG average $103 in January, the cheapest month, and $137 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $103 |
| February | $105 |
| March | $137 |
| April | $118 |
| May | $117 |
| June | $122 |
| July | $121 |
| August | $116 |
| September | $123 |
| October | $126 |
| November | $117 |
| December | $105 |
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Sep · $123
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Most expensive: March (~$137)
Cheapest: January (~$103)
About this property
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gas grills, and a banquet hall.
Amenities
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gas grills, and a banquet hall.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Dining
Grab a bite from the grocery/convenience store serving guests of Holiday Inn Express Suites Charleston by IHG. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 84 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
With a stay at Holiday Inn Express Suites Charleston by IHG in Charleston, you'll be a 1-minute walk from Little Creek Park and 12 minutes by foot from Memorial Ice Arena. This hotel is 1.3 mi (2.1 km) from Southridge Center and 3 mi (4.8 km) from Timberland Park.
What's nearby
Little Creek Park(0.1 miles)
Memorial Ice Arena(0.6 miles)
Southridge Center(0.8 miles)
Timberland Park(2.3 miles)
Jefferson Park(2.4 miles)
Riverwalk Plaza Shopping Center(2.6 miles)
Thomas Health System(2.9 miles)
Dunbar Village Shopping Center(4.5 miles)
Dunbar Park(5.1 miles)
Charleston Coliseum & Convention Center(5.4 miles)
Laidley Court Shopping Center(5.5 miles)
Sunrise Bird Sanctuary Museum(5.6 miles)
Heritage Towers(5.6 miles)
Haddad Riverfront Park(5.7 miles)
Cox-Morton House(5.7 miles)
The preferred airport for Holiday Inn Express Suites Charleston by IHG is Charleston, WV (CRW-Yeager)(10.4 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping
Location
95 RHL Boulevard, Charleston, West Virginia, United States of America
Little Creek Park (0.1 miles)
Memorial Ice Arena (0.6 miles)
Southridge Center (0.8 miles)
Timberland Park (2.3 miles)
Jefferson Park (2.4 miles)
Riverwalk Plaza Shopping Center (2.6 miles)
Room options
13
Standard Room
Room details
1 Twin Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
9
Standard Room, 2 Twin Beds, Accessible (Mobility, Access Tub)
Room details
2 Twin Beds
Sleeps 2
Air ConditioningWi-Fi (Free)Bathtub
4
Suite, 1 King Bed, Accessible (Mobility, Access Tub)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
6
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
10
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
9
Suite, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
3
Suite, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
4
Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Bathtub
Guest reviews
6.8
Pleasant
Based on 468 verified reviews
Who stays here?
Business
68%
Couple
7%
Family
18%
Group
3%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Across recent stays at Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG, guests frequently praise the welcoming staff and satisfying breakfast, while ongoing renovations and maintenance issues, intermittent in-room Wi-Fi, and occasional cleanliness lapses temper impressions.
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What guests think
Across recent stays at Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG, guests frequently praise the welcoming staff and satisfying breakfast, while ongoing renovations and maintenance issues, intermittent in-room Wi-Fi, and occasional cleanliness lapses temper impressions.
The setting is convenient to Route 119, with many dining and shopping options nearby. Rooms are generally comfortable, though several guests note dated decor, noticeable door-slam noise, inconsistent hot water, and very tall beds that can be hard to climb. Facilities feedback is mixed, with a heated indoor pool that draws both praise and complaints about closures or mess, an elevator occasionally slow or out, limited parking at times, and some amenities like laundry or ice machines unavailable. Overall, expect a convenient stay with variability in room and facility upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Mixed feedback on facilities: the indoor pool gets praise but was sometimes closed or messy; the elevator was occasionally slow or out; parking could be tight; and laundry or ice machines were at times unavailable.
Related guest reviews
8
Heather
Dec 22, 2025
·
Stayed 1 night
The photos I looked through showed the room that I booked having two TVs.. One in front of each bed, however mine only had one which was a pain as I have 11 years between my oldest child and youngest child so they don’t enjoy the same entertainment. My Son could only use the Wi-Fi on his phone and couldn’t access it on his Xbox when he was able to use the tv which was unfortunate since he packed a duffel bag full of his gaming equipment. The pool was clean and warm which did help to occupy them. The staff was helpful and friendly.
The photos I looked through showed the room that I booked having two TVs.. One in front of each bed, however mine only had one which was a pain as I have 11 years between my oldest child and youngest child so they don’t enjoy the same entertainment. My Son could only use the Wi-Fi on his phone and couldn’t access it on his Xbox when he was able to use the tv which was unfortunate since he packed a duffel bag full of his gaming equipment. The pool was clean and warm which did help to occupy them. The staff was helpful and friendly.
8
Nicole
Mar 26, 2025
·
Stayed 1 night
Love the property, little upset the pool was closed.
Love the property, little upset the pool was closed.
6
Kimberly
Dec 12, 2022
·
The sink in our room kept clogging up and we had little to no hot water for our showers. After a long drive you want to get a hot shower! The elevator was down which we understand things happen however we were put on the 3rd floor and had to commute the stairs. The room was clean!
The sink in our room kept clogging up and we had little to no hot water for our showers. After a long drive you want to get a hot shower! The elevator was down which we understand things happen however we were put on the 3rd floor and had to commute the stairs. The room was clean!
8
Jeanne
Jan 20, 2025
·
Stayed 3 nights
They were renovating, but not too much of a problem. It snowed and the parking lot was not cleared. Ice machines were not working other than the first floor. You could hear everything going on in the hallway or around you, so not great for privacy. But the staff were all pleasant the the breakfast was really good.
They were renovating, but not too much of a problem. It snowed and the parking lot was not cleared. Ice machines were not working other than the first floor. You could hear everything going on in the hallway or around you, so not great for privacy. But the staff were all pleasant the the breakfast was really good.
4
gary
Dec 12, 2022
·
Stayed 2 nights
The elevator was broken and our room was on the 5th floor. The faucet in the shower was broken and had no hot water. The did switch us rooms but I would have expected a discount rate
The elevator was broken and our room was on the 5th floor. The faucet in the shower was broken and had no hot water. The did switch us rooms but I would have expected a discount rate
6
DUANE
Jul 18, 2023
·
Most of staff were pleasant and helpful with the exception of the dayshift clerk/mgr. Our room wasn't cleaned for 6 days we complained to night shift and he gave us clean towels/washclothes. On day 6 complained to morning clerk and she told us was supposed to be cleaned every 4 days and we were supposed to bring the dirty towels to the front desk to get clean ones. Told us it was on he paper in our room. I told her to show me on the paper where it said that! It didn't the paper said we were suppose to have a refresh every day. Beds made,towels replaced and trash removed. When we arrived the toilet was constantly running, i reported it to the front desk. Took 2 days for them to get to it after reporting it again. Door handle on main door didn't work properly. There wasn't a good selection for breakfast. There were a lot of knats in the breakfast area. The laundry room was out of order the whole time we were there. Internet was mostly non working. We left 2 nights early due to poor service but still charged for them. Would not recommend this hotel!
Most of staff were pleasant and helpful with the exception of the dayshift clerk/mgr. Our room wasn't cleaned for 6 days we complained to night shift and he gave us clean towels/washclothes. On day 6 complained to morning clerk and she told us was supposed to be cleaned every 4 days and we were supposed to bring the dirty towels to the front desk to get clean ones. Told us it was on he paper in our room. I told her to show me on the paper where it said that! It didn't the paper said we were suppose to have a refresh every day. Beds made,towels replaced and trash removed. When we arrived the toilet was constantly running, i reported it to the front desk. Took 2 days for them to get to it after reporting it again. Door handle on main door didn't work properly. There wasn't a good selection for breakfast. There were a lot of knats in the breakfast area. The laundry room was out of order the whole time we were there. Internet was mostly non working. We left 2 nights early due to poor service but still charged for them. Would not recommend this hotel!
6
Kristal
Jan 19, 2025
·
Stayed 1 night
Overall the hotel was okay, the room was clean. The staff is friendly, and the breakfast was good. My only complaint was the pool area- alot of mold all over the walls, ceiling, and chairs- along with a visivle ring of dirt aroud the pool, it was very disappointing as the was the inly reason we stayed there. Wont ever stay here again!
Overall the hotel was okay, the room was clean. The staff is friendly, and the breakfast was good. My only complaint was the pool area- alot of mold all over the walls, ceiling, and chairs- along with a visivle ring of dirt aroud the pool, it was very disappointing as the was the inly reason we stayed there. Wont ever stay here again!
10
Mary
Jan 8, 2024
·
Stayed 1 night
It seems the building is cared for. The staff was very pleasant and helpful. Two things. You have a large property here and I’m sure it gets filled often. But the space allocated to get a breakfast is ridiculously small. We had people standing trying to eat standing. One family loaded into their van. Maybe they were leaving. There is a conference room just adjacent. Perhaps making that into over flow. Number 2. And it is temporary but the storage containers on the property really take up the parking! I know that it will be temporary. So I’m not complaining. Just sharing insight to anyone who reads these.
It seems the building is cared for. The staff was very pleasant and helpful. Two things. You have a large property here and I’m sure it gets filled often. But the space allocated to get a breakfast is ridiculously small. We had people standing trying to eat standing. One family loaded into their van. Maybe they were leaving. There is a conference room just adjacent. Perhaps making that into over flow. Number 2. And it is temporary but the storage containers on the property really take up the parking! I know that it will be temporary. So I’m not complaining. Just sharing insight to anyone who reads these.
6
Douglas
Aug 28, 2023
·
Stayed 5 nights
Continental breakfast was excellent, a few things I was disappointed in the bathroom sink didn’t drain properly. The vent in the bathroom did not work when I told the lady at the front desk she said they all were not working. I also inquired about the laundry mat and which was one thing I wanted to use and they said it was out of order.
Continental breakfast was excellent, a few things I was disappointed in the bathroom sink didn’t drain properly. The vent in the bathroom did not work when I told the lady at the front desk she said they all were not working. I also inquired about the laundry mat and which was one thing I wanted to use and they said it was out of order.
6
Michael
Jul 16, 2023
·
Stayed 1 night
This was an Ok place to stay. The only reason we stayed here was to take a daughter to the pool on our way home. Hours listed on website 8-11. We tried swimming at 730 pm it’s closed. And was told by night worker opened at 8am. Didn’t open til 10. Front desk was rude about it too in the morning. No one seemed like they wanted to help. Also when I asked for a bath stopper for our bath the lady said, looks like you’re Outta luck since your room doesn’t have it. Couldn’t even use the bathtub to give kids baths. The room was clean. the elevator felt like a death trap. Overall would not stay here again.
This was an Ok place to stay. The only reason we stayed here was to take a daughter to the pool on our way home. Hours listed on website 8-11. We tried swimming at 730 pm it’s closed. And was told by night worker opened at 8am. Didn’t open til 10. Front desk was rude about it too in the morning. No one seemed like they wanted to help. Also when I asked for a bath stopper for our bath the lady said, looks like you’re Outta luck since your room doesn’t have it. Couldn’t even use the bathtub to give kids baths. The room was clean. the elevator felt like a death trap. Overall would not stay here again.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many note clean rooms, but several report dirty bathrooms or linens, musty or smoke odors, pests, and housekeeping lapses such as missing towels or items left from prior guests.
Related guest reviews
2
Kathryn
Jul 7, 2024
·
Stayed 3 nights
Room card never worked. Staff apologized each time. Dogs barking in the night. Handicap room 401 did have accommodations but not the toilet. Doors slamming. Very dirty. I understand renovations but extremely dirty and very disheveled. Will not stay here again due to the level of disorganization and uncleanliness. Staff were apologetic
Room card never worked. Staff apologized each time. Dogs barking in the night. Handicap room 401 did have accommodations but not the toilet. Doors slamming. Very dirty. I understand renovations but extremely dirty and very disheveled. Will not stay here again due to the level of disorganization and uncleanliness. Staff were apologetic
8
Chris
Sep 18, 2025
·
Stayed 1 night
Room was clean. Property was clean. Staff was friendly.
Room was clean. Property was clean. Staff was friendly.
2
Etola
Mar 19, 2025
·
Stayed 1 night
There was a bathing suit left in the bathroom, stuff on the walls and the ceilings
There was a bathing suit left in the bathroom, stuff on the walls and the ceilings
10
Cameron
Sep 29, 2025
·
Stayed 1 night
Just stopped for the night! Clean & quiet!
Just stopped for the night! Clean & quiet!
10
Colleen
Dec 28, 2025
·
Stayed 1 night
Staff very friendly. Our room wasnot clean. Trash can was full, some dog food on the floor and night stand and small round table dirty.
Staff very friendly. Our room wasnot clean. Trash can was full, some dog food on the floor and night stand and small round table dirty.
4
Kristina
Apr 14, 2024
·
Stayed 1 night
Chose the hotel for their pool, entire hotel was under construction so amenities were not available. These details should be clarified before booking. Hotel was very unclean, not construction related. Items from previous tenants were still in room. Very disappointed for paying over $200 for one night.
Chose the hotel for their pool, entire hotel was under construction so amenities were not available. These details should be clarified before booking. Hotel was very unclean, not construction related. Items from previous tenants were still in room. Very disappointed for paying over $200 for one night.
10
melissa
Aug 13, 2025
·
Stayed 1 night
Clean and friendly staff
Clean and friendly staff
4
temi
Jul 28, 2025
·
Stayed 2 nights
It is an old building that needs renovating. Check in was not a smooth experience for us. The room was barely cleaned. Generally it wasn't a good experience for us.
It is an old building that needs renovating. Check in was not a smooth experience for us. The room was barely cleaned. Generally it wasn't a good experience for us.
2
Ryan
Sep 13, 2024
·
Stayed 1 night
Remodeled room that had a filthy shower rust stains on the walls. Toilet lid was filthy underneath it. Doors slammed shut in hallway. Key card hardly worked had to pull the handle hard just for the key to work. I use holiday inn 3 times a wk this is by far my worst experience
Remodeled room that had a filthy shower rust stains on the walls. Toilet lid was filthy underneath it. Doors slammed shut in hallway. Key card hardly worked had to pull the handle hard just for the key to work. I use holiday inn 3 times a wk this is by far my worst experience
10
Amanda
Feb 8, 2024
·
Stayed 1 night
Our room was clean and comfortable. I would recommend
Our room was clean and comfortable. I would recommend
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable but dated in places, with recurring complaints about unreliable in-room Wi-Fi, door-slam noise, inconsistent hot water, and very high or occasionally hard beds.
Related guest reviews
4
Kathryn
Jul 27, 2023
·
Stayed 1 night
When we arrived after a long day of driving, we wanted to go to our room and make arrangements for our next day and night of travel. Unfortunately, the Internet Wi-Fi was not available in the rooms. We would’ve had to go to the lobby and sit there, which we did not feel like doing at 9:30 at night, it was a pain not having that service. The staff was very nice especially the desk manager. She was there the night we got in and there first thing in the morning. Kudos to her for showing up for work when others don’t. The place is very dated, and the room had a funny smell to it. It needs extreme updating. Would not recommend.
When we arrived after a long day of driving, we wanted to go to our room and make arrangements for our next day and night of travel. Unfortunately, the Internet Wi-Fi was not available in the rooms. We would’ve had to go to the lobby and sit there, which we did not feel like doing at 9:30 at night, it was a pain not having that service. The staff was very nice especially the desk manager. She was there the night we got in and there first thing in the morning. Kudos to her for showing up for work when others don’t. The place is very dated, and the room had a funny smell to it. It needs extreme updating. Would not recommend.
6
Kimberly
Dec 12, 2022
·
The sink in our room kept clogging up and we had little to no hot water for our showers. After a long drive you want to get a hot shower! The elevator was down which we understand things happen however we were put on the 3rd floor and had to commute the stairs. The room was clean!
The sink in our room kept clogging up and we had little to no hot water for our showers. After a long drive you want to get a hot shower! The elevator was down which we understand things happen however we were put on the 3rd floor and had to commute the stairs. The room was clean!
8
Cathy L
Sep 3, 2023
·
Stayed 2 nights
Comfortable bedding, clean rooms and friendly staff. Needs renovations desperately. Fridge in room did not work and was not told it did not work so had to throw out what we had in the fridge. No WiFi in the room. Good breakfast however they was out of several breakfast items.
Comfortable bedding, clean rooms and friendly staff. Needs renovations desperately. Fridge in room did not work and was not told it did not work so had to throw out what we had in the fridge. No WiFi in the room. Good breakfast however they was out of several breakfast items.
8
Sharon
Jun 17, 2025
·
Stayed 2 nights
It was a good experience. The only issue I had was the bed was too high for me to get into easily. I am 5 feet tall and it was a struggle to get into the bed. My elderly brother had a little issue as well. It would be nice to have a freezer in the fridge in the room. The staff was great as was the breakfast.
It was a good experience. The only issue I had was the bed was too high for me to get into easily. I am 5 feet tall and it was a struggle to get into the bed. My elderly brother had a little issue as well. It would be nice to have a freezer in the fridge in the room. The staff was great as was the breakfast.
10
William
Dec 14, 2025
·
Stayed 2 nights
The room was very clean and the bed was extremely comfortable. The front desk was just wonderful
The room was very clean and the bed was extremely comfortable. The front desk was just wonderful
10
Diana
Aug 18, 2025
·
Stayed 1 night
Well pleased with the comfort of the rooms and cleanliness of the property. The breakfast was such a bonus - everyone eat well and were set for the day. Highly recommend the property for any traveler.
Well pleased with the comfort of the rooms and cleanliness of the property. The breakfast was such a bonus - everyone eat well and were set for the day. Highly recommend the property for any traveler.
8
Tracy
Dec 23, 2024
·
Stayed 1 night
Hotel is undergoing a reno and most of it is complete and very nicely done. Bed is comfortable and the staff was very friendly and accommodating. However, dear hotel planners, something MUST be done about the door to each room. It is no where near a “soft close” and I was kept up all night by my neighbors going in and out of rooms and slamming the door each time. Very frustrating when you have a long drive ahead of you and get no rest beforehand!
Hotel is undergoing a reno and most of it is complete and very nicely done. Bed is comfortable and the staff was very friendly and accommodating. However, dear hotel planners, something MUST be done about the door to each room. It is no where near a “soft close” and I was kept up all night by my neighbors going in and out of rooms and slamming the door each time. Very frustrating when you have a long drive ahead of you and get no rest beforehand!
4
gary
Dec 12, 2022
·
Stayed 2 nights
The elevator was broken and our room was on the 5th floor. The faucet in the shower was broken and had no hot water. The did switch us rooms but I would have expected a discount rate
The elevator was broken and our room was on the 5th floor. The faucet in the shower was broken and had no hot water. The did switch us rooms but I would have expected a discount rate
4
Stephen
Sep 6, 2023
·
Stayed 1 night
Our stay with you was very disappointing. The doors to our room were very hard to open, the drains in the shower and sink were very slow to drain water, there was no ice available unless we went down to the lobby, and no wi-fi unless we were in the lobby. We have always been pleased with our stays at a Holiday Inn Express facilities in the past, but this experience with you has given us cause to question our choice in the future. When I mentioned these items to the person at the counter, she said that a major renovation would be happening soon. I would sure hope so.
Our stay with you was very disappointing. The doors to our room were very hard to open, the drains in the shower and sink were very slow to drain water, there was no ice available unless we went down to the lobby, and no wi-fi unless we were in the lobby. We have always been pleased with our stays at a Holiday Inn Express facilities in the past, but this experience with you has given us cause to question our choice in the future. When I mentioned these items to the person at the counter, she said that a major renovation would be happening soon. I would sure hope so.
10
Craig
Aug 5, 2023
·
Stayed 1 night
Fast check in. Only downside is Wi-Fi not available
Fast check in. Only downside is Wi-Fi not available
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, helpful, and accommodating, though a few guests cite issues with reservation handling, communication about amenities, or slow response to housekeeping requests.
Related guest reviews
10
Teresa
Jun 9, 2025
·
Stayed 1 night
The staff is outstanding very accommodating and very friendly. The elevator does need to be updated a little bit. It’s showing wear and tear on the walls in the floor. My room was awesome and the shower pressure and the showerhead was the best I have ever been in each time I come to this area I will definitely book at this hotel
The staff is outstanding very accommodating and very friendly. The elevator does need to be updated a little bit. It’s showing wear and tear on the walls in the floor. My room was awesome and the shower pressure and the showerhead was the best I have ever been in each time I come to this area I will definitely book at this hotel
10
Sarah
Jul 27, 2024
·
Stayed 1 night
Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
2
Rhonda
May 20, 2025
·
Stayed 1 night
I booked a room thru Expedia as it shows 7 rooms available. The manager on duty, told me there were no more rooms under the Expedia price. I asked how much is the room if I did not use Expedia as I had been traveling all day and need a place to rest. He said "as a matter of fact" we have no rooms left in this hotel at all. I begged and pleased with him. He told me to go down the street, mind you I was from out of state and travelling with family, who was staying at this hotel. My son in law who is an Army vet and Diamond member, tried to reason with the man, but he would budge. I felt he was very rude and was not willing to work with us on any level. Very poor customer service.
I booked a room thru Expedia as it shows 7 rooms available. The manager on duty, told me there were no more rooms under the Expedia price. I asked how much is the room if I did not use Expedia as I had been traveling all day and need a place to rest. He said "as a matter of fact" we have no rooms left in this hotel at all. I begged and pleased with him. He told me to go down the street, mind you I was from out of state and travelling with family, who was staying at this hotel. My son in law who is an Army vet and Diamond member, tried to reason with the man, but he would budge. I felt he was very rude and was not willing to work with us on any level. Very poor customer service.
10
Rachele
Dec 7, 2024
·
Stayed 1 night
Your night staff was incredible. So friendly.
Your night staff was incredible. So friendly.
10
William
Dec 14, 2025
·
Stayed 2 nights
The room was very clean and the bed was extremely comfortable. The front desk was just wonderful
The room was very clean and the bed was extremely comfortable. The front desk was just wonderful
10
Nicole
Nov 14, 2024
·
Stayed 2 nights
The staff was so nice. They allowed our volleyball team to use the conference room to have lunch as a team.
The staff was so nice. They allowed our volleyball team to use the conference room to have lunch as a team.
10
LoriAnn
Jan 8, 2025
·
Stayed 1 night
Under a snow state of emergency the staff was amazing. They should get a raise!
Under a snow state of emergency the staff was amazing. They should get a raise!
2
Lisa
Mar 2, 2025
·
Stayed 2 nights
They tried to charge my card before arriving and it was declined so they cancelled our reservation without even calling. We were forced to a different hotel and had to pay over double the price for 2 nights
They tried to charge my card before arriving and it was declined so they cancelled our reservation without even calling. We were forced to a different hotel and had to pay over double the price for 2 nights
10
Lisa
Mar 28, 2025
·
Stayed 1 night
Daryl at the front desk was so nice when we checled in. Very welcoming.
Daryl at the front desk was so nice when we checled in. Very welcoming.
10
Vickie
Sep 2, 2025
·
Stayed 1 night
The hotel was clean and the people there were just wonderful. Very friendly and helpful. The lady that was in charge of the breakfast was so nice and even made us special things. The area was kept clean during breakfast and fresh food was always out the ladies at the front desk were also great. I will definitely stay here again. Next time we are in the area.
The hotel was clean and the people there were just wonderful. Very friendly and helpful. The lady that was in charge of the breakfast was so nice and even made us special things. The area was kept clean during breakfast and fresh food was always out the ladies at the front desk were also great. I will definitely stay here again. Next time we are in the area.
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AI-generated summary based on recent guest reviews
Location
Convenient location off Route 119 with easy access to restaurants, shopping, and local destinations; several guests found it quiet and safe.
Related guest reviews
10
Lavora
Feb 14, 2024
·
Stayed 2 nights
Close to my destination, convenient shopping and restaurants. Staff was courteous, good information feedback. QUIET AND SAFE!
Close to my destination, convenient shopping and restaurants. Staff was courteous, good information feedback. QUIET AND SAFE!
8
Monica
Sep 27, 2025
·
Stayed 3 nights
Lots of restaurants and shopping in the area. Clean rooms, great location.
Lots of restaurants and shopping in the area. Clean rooms, great location.
10
Edgar
May 2, 2024
·
Stayed 1 night
Great location
Great location
8
Cathy
Jun 12, 2025
·
Stayed 1 night
It was by car dealership where we had emergency work being done, needed to stay night
It was by car dealership where we had emergency work being done, needed to stay night
8
Wendell
Sep 24, 2023
·
Stayed 1 night
The property was clean and it was in a convenient location to restaurants and ahopping centers
The property was clean and it was in a convenient location to restaurants and ahopping centers
10
Marc
Oct 1, 2025
·
Stayed 1 night
Next to restaurants, nice room, reasonably priced.
Next to restaurants, nice room, reasonably priced.
10
Jodi
Jun 11, 2023
·
Stayed 1 night
I was hesitant to book based on some other reviews, but I am glad I took the chance. I had nothing but a great experience in all aspects. I stayed with my husband and toddler son as part of our longer road trip. Front desk ladies and breakfast attendant were super nice and efficient. They gave us water and cookies when checking in. The room was clean and quiet. The shower pressure was awesome. Restaurants on both sides made walking to dinner easy. Parking was free and easy. By far the best breakfast of any hotel I’ve stayed at in years, they literally had so many options, my husband was laughing at me because I was so amazed- 2 different omelets, scrambled eggs, sausage, bacon, pancakes, biscuit and gravy, fresh cinnamon rolls, bagels, cereals, fresh fruit, tons of grab and go options and many drink selections. I really couldn’t believe it. The only problems we encountered during our stay were barely issues- the resistance on the bike in the workout room was broken, and there were only 2 towels in our room and we needed more. Would definitely stay here again without hesitation and look forward to it.
I was hesitant to book based on some other reviews, but I am glad I took the chance. I had nothing but a great experience in all aspects. I stayed with my husband and toddler son as part of our longer road trip. Front desk ladies and breakfast attendant were super nice and efficient. They gave us water and cookies when checking in. The room was clean and quiet. The shower pressure was awesome. Restaurants on both sides made walking to dinner easy. Parking was free and easy. By far the best breakfast of any hotel I’ve stayed at in years, they literally had so many options, my husband was laughing at me because I was so amazed- 2 different omelets, scrambled eggs, sausage, bacon, pancakes, biscuit and gravy, fresh cinnamon rolls, bagels, cereals, fresh fruit, tons of grab and go options and many drink selections. I really couldn’t believe it. The only problems we encountered during our stay were barely issues- the resistance on the bike in the workout room was broken, and there were only 2 towels in our room and we needed more. Would definitely stay here again without hesitation and look forward to it.
10
William
Mar 7, 2023
·
Stayed 1 night
We liked the location of the property in relation to the venue we were attending. Staff was very friendly and cooperative.
We liked the location of the property in relation to the venue we were attending. Staff was very friendly and cooperative.
10
robin
Aug 5, 2025
·
Stayed 1 night
Liked that it was right off highway 119. Plenty of dining options nearby. I walked next door to Texas Roadhouse for take out. Morning breakfast had good variety to select and set up/monitor staff was very upbeat and did her best to accomodate 2meet your needs. I had my dog with. I did walk around parking lot around sm areas of grass. I ended up crossing street and walk her near car wash- larger grassy area. Was a nice sitting area outside in back.
Liked that it was right off highway 119. Plenty of dining options nearby. I walked next door to Texas Roadhouse for take out. Morning breakfast had good variety to select and set up/monitor staff was very upbeat and did her best to accomodate 2meet your needs. I had my dog with. I did walk around parking lot around sm areas of grass. I ended up crossing street and walk her near car wash- larger grassy area. Was a nice sitting area outside in back.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised for quality and variety and attentive attendants, though a few reviews mention items running out, equipment issues, or a small seating area.
Related guest reviews
10
Sarah
Jul 27, 2024
·
Stayed 1 night
Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
Our whole family agreed it was one of the best hotel stays we’ve had. The staff was SO nice and helpful and accommodating. The kids loved the pool and the parents relaxed in the courtyard. Our room was clean and comfortable and we were pleasantly surprised we had a mini fridge/microwave/coffee maker in the room. There are plenty of restaurants in the vicinity. The breakfast was great and the staff person in charge of breakfast was just so nice. If we ever drive through the area again we will absolutely stay here again!
10
Penny
Nov 9, 2024
·
Stayed 1 night
Although the hotel is undergoing renovation it was clean and quiet. The lobby area was a little rough(because of renovation) but the room was excellent, clean,comfy. Breakfast was very good. Bonnie the attendant at breakfast was charming and helpful!
Although the hotel is undergoing renovation it was clean and quiet. The lobby area was a little rough(because of renovation) but the room was excellent, clean,comfy. Breakfast was very good. Bonnie the attendant at breakfast was charming and helpful!
6
Keith
Sep 22, 2025
·
Stayed 1 night
Stay was ok. Place was packed with kids Breakfast was not good at all, employees seemed to have hard time getting some food available because of the large groups of kids
Stay was ok. Place was packed with kids Breakfast was not good at all, employees seemed to have hard time getting some food available because of the large groups of kids
10
Diana
Aug 18, 2025
·
Stayed 1 night
Well pleased with the comfort of the rooms and cleanliness of the property. The breakfast was such a bonus - everyone eat well and were set for the day. Highly recommend the property for any traveler.
Well pleased with the comfort of the rooms and cleanliness of the property. The breakfast was such a bonus - everyone eat well and were set for the day. Highly recommend the property for any traveler.
10
Jodi
Jun 11, 2023
·
Stayed 1 night
I was hesitant to book based on some other reviews, but I am glad I took the chance. I had nothing but a great experience in all aspects. I stayed with my husband and toddler son as part of our longer road trip. Front desk ladies and breakfast attendant were super nice and efficient. They gave us water and cookies when checking in. The room was clean and quiet. The shower pressure was awesome. Restaurants on both sides made walking to dinner easy. Parking was free and easy. By far the best breakfast of any hotel I’ve stayed at in years, they literally had so many options, my husband was laughing at me because I was so amazed- 2 different omelets, scrambled eggs, sausage, bacon, pancakes, biscuit and gravy, fresh cinnamon rolls, bagels, cereals, fresh fruit, tons of grab and go options and many drink selections. I really couldn’t believe it. The only problems we encountered during our stay were barely issues- the resistance on the bike in the workout room was broken, and there were only 2 towels in our room and we needed more. Would definitely stay here again without hesitation and look forward to it.
I was hesitant to book based on some other reviews, but I am glad I took the chance. I had nothing but a great experience in all aspects. I stayed with my husband and toddler son as part of our longer road trip. Front desk ladies and breakfast attendant were super nice and efficient. They gave us water and cookies when checking in. The room was clean and quiet. The shower pressure was awesome. Restaurants on both sides made walking to dinner easy. Parking was free and easy. By far the best breakfast of any hotel I’ve stayed at in years, they literally had so many options, my husband was laughing at me because I was so amazed- 2 different omelets, scrambled eggs, sausage, bacon, pancakes, biscuit and gravy, fresh cinnamon rolls, bagels, cereals, fresh fruit, tons of grab and go options and many drink selections. I really couldn’t believe it. The only problems we encountered during our stay were barely issues- the resistance on the bike in the workout room was broken, and there were only 2 towels in our room and we needed more. Would definitely stay here again without hesitation and look forward to it.
10
Robyn
Jul 31, 2025
·
Stayed 1 night
Clean and friendly. Great breakfast
Clean and friendly. Great breakfast
10
robin
Aug 5, 2025
·
Stayed 1 night
Liked that it was right off highway 119. Plenty of dining options nearby. I walked next door to Texas Roadhouse for take out. Morning breakfast had good variety to select and set up/monitor staff was very upbeat and did her best to accomodate 2meet your needs. I had my dog with. I did walk around parking lot around sm areas of grass. I ended up crossing street and walk her near car wash- larger grassy area. Was a nice sitting area outside in back.
Liked that it was right off highway 119. Plenty of dining options nearby. I walked next door to Texas Roadhouse for take out. Morning breakfast had good variety to select and set up/monitor staff was very upbeat and did her best to accomodate 2meet your needs. I had my dog with. I did walk around parking lot around sm areas of grass. I ended up crossing street and walk her near car wash- larger grassy area. Was a nice sitting area outside in back.
10
Marcelli
Nov 10, 2024
·
Stayed 1 night
Check-in went smoothly. Very courteous & helpful. They are remodeling so everything wasn’t the best but still clean. Our room was remodeled and was very nice. We are pleased with our stay and will return to stay here again.
Check-in went smoothly. Very courteous & helpful. They are remodeling so everything wasn’t the best but still clean. Our room was remodeled and was very nice. We are pleased with our stay and will return to stay here again.
10
Angela
Aug 7, 2025
·
Stayed 1 night
The breakfast was great. The lady who did the breakfast was amazing, very delightful. Staff was very friendly.
The breakfast was great. The lady who did the breakfast was amazing, very delightful. Staff was very friendly.
10
Vickie
Sep 2, 2025
·
Stayed 1 night
The hotel was clean and the people there were just wonderful. Very friendly and helpful. The lady that was in charge of the breakfast was so nice and even made us special things. The area was kept clean during breakfast and fresh food was always out the ladies at the front desk were also great. I will definitely stay here again. Next time we are in the area.
The hotel was clean and the people there were just wonderful. Very friendly and helpful. The lady that was in charge of the breakfast was so nice and even made us special things. The area was kept clean during breakfast and fresh food was always out the ladies at the front desk were also great. I will definitely stay here again. Next time we are in the area.
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AI-generated summary based on recent guest reviews
8
Dena
2 weeks ago
·
Stayed 1 night
My room smelled like cigarette smoke. I was disappointed but too tired to care, but my bed looked like it had been layed upon. I checked it and it looked ok under the top blanket. I just switched the pillows around and turned the blanket. I wasnt happy about it but they need to do a better job about cleaning and not sit on or use the bed..I dont know what to think. I was just too tired to complain not sure Ill stay thrre again though. Thats just not right.
My room smelled like cigarette smoke. I was disappointed but too tired to care, but my bed looked like it had been layed upon. I checked it and it looked ok under the top blanket. I just switched the pillows around and turned the blanket. I wasnt happy about it but they need to do a better job about cleaning and not sit on or use the bed..I dont know what to think. I was just too tired to complain not sure Ill stay thrre again though. Thats just not right.
6
James
2 weeks ago
·
Stayed 1 night
So where to start.. sheets where dirty in room 302, went to take a shower and there where 2 used washcloths hanging on shower curtain only visible from shower side. Everything else was ok. Noticed dirty deva at first but didn’t care, then after finding dirty wash clothes in shower I pulled sheets back and they were also dirty.. and I mean footprint big and brown blotches dirty. For 170$ I coulda got a better room downtown for sure
So where to start.. sheets where dirty in room 302, went to take a shower and there where 2 used washcloths hanging on shower curtain only visible from shower side. Everything else was ok. Noticed dirty deva at first but didn’t care, then after finding dirty wash clothes in shower I pulled sheets back and they were also dirty.. and I mean footprint big and brown blotches dirty. For 170$ I coulda got a better room downtown for sure
4
Matthew
Aug 9, 2026
·
Stayed 1 night
Rooms were dirty. There was mold on the shower curtain and walls. Do not recommend this hotel. It’s definitely not up to holiday inn standards.
Rooms were dirty. There was mold on the shower curtain and walls. Do not recommend this hotel. It’s definitely not up to holiday inn standards.
10
Matt
Jul 12, 2026
·
Stayed 1 night
The Staff was super friendly and helpful. Lobby was very basic.
The Staff was super friendly and helpful. Lobby was very basic.
10
Yulia
May 25, 2026
·
Stayed 1 night
Very good hotel. Perfect, convenient location. Spacious, clean room. Super friendly and helpful staff
Very good hotel. Perfect, convenient location. Spacious, clean room. Super friendly and helpful staff
FAQs about Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG
Is parking available at the hotel?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and when is it served?
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Does the hotel allow pets?
Yes, pets are allowed with a fee of USD 37.10 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.
Where is the hotel located in relation to nearby attractions?
The hotel is located just a 1-minute walk from Little Creek Park and 12 minutes from Memorial Ice Arena. It is 1.3 miles from Southridge Center and 3 miles from Timberland Park.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor pool. The operational hours are not specified, but it is available year-round.
What are the policies for guests staying with children?
Children are allowed at the hotel, and there is no charge for kids under the age of 18 when staying with an adult.
What are the policies regarding extra beds and cribs?
The hotel does not specify the availability of extra beds or cribs. It is recommended to contact the property in advance for any specific requests.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 202.09175363287355USD
- 2026-09-16: 144.87762724594117USD
- 2026-09-17: 118.6904267619629USD
- 2026-09-18: 212.82024046458434USD
- 2026-09-19: 140.45504185884096USD
- 2026-09-20: 94.9523378898468USD
- 2026-09-21: 118.6904267619629USD
- 2026-09-22: 121.8774748057785USD
- 2026-09-23: 143.52758449754333USD
- 2026-09-24: 139.20242505722047USD
- 2026-09-25: 133.80697929244232USD
- 2026-09-26: 159.01449113513183USD
- 2026-09-27: 103.59250236816406USD
- 2026-09-28: 133.0947808386612USD
- 2026-09-29: 134.61312796603394USD
- 2026-09-30: 141.3605963236847USD
- 2026-10-01: 170.82571531321716USD
- 2026-10-02: 147.83512772169496USD
- 2026-10-03: 148.91422215423583USD
- 2026-10-04: 97.25824955067444USD
- 2026-10-05: 132.88775070175933USD
- 2026-10-06: 141.3605963236847USD
- 2026-10-07: 139.20242505722047USD
- 2026-10-08: 141.99727031023406USD
- 2026-10-09: 147.09056541023256USD
- 2026-10-10: 141.3605963236847USD
- 2026-10-11: 107.06716461865997USD
- 2026-10-12: 137.04424499144744USD
- 2026-10-13: 142.4396907562256USD
- 2026-10-14: 160.8178918703308USD
- 2026-10-15: 172.39517762527467USD
- 2026-10-16: 179.43084094398498USD
- 2026-10-17: 131.8430439679184USD
- 2026-10-18: 94.91982444391633USD
- 2026-10-19: 127.9864741178894USD
- 2026-10-20: 127.9864741178894USD
- 2026-10-21: 119.95148210070037USD
- 2026-10-22: 131.84841154627227USD
- 2026-10-23: 128.8755474773941USD
- 2026-10-24: 130.88943647784424USD
- 2026-10-25: 104.99531457129669USD
- 2026-10-26: 111.03821347587585USD
- 2026-10-27: 127.32165994187164USD
- 2026-10-28: 118.79686320092773USD
- 2026-10-29: 118.63499991597747USD
- 2026-10-30: 117.85805614821625USD
- 2026-10-31: 118.4623486784668USD
- 2026-11-01: 102.10336014662171USD
- 2026-11-02: 93.21166742691803USD
- 2026-11-03: 100.75449650559997USD
- 2026-11-04: 93.92066293230438USD
- 2026-11-05: 88.89491132647706USD
- 2026-11-06: 118.4623486784668USD
- 2026-11-07: 114.22153061277008USD
- 2026-11-08: 102.10336014662171USD
- 2026-11-09: 90.89207284094239USD
- 2026-11-10: 124.90449862017822USD
- 2026-11-11: 137.79961285408783USD
- 2026-11-12: 93.0605920945282USD
- 2026-11-13: 107.06716461865997USD
- 2026-11-14: 109.81984358401489USD
- 2026-11-15: 103.88225480687714USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 37.10 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Pool Indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Fireplace
Outdoor Furniture
Fitness Center (nearby)
General
Non-Smoking Rooms
Vending Machines
Wheelchair Accessible (Limited)
Internet
Free Wi-Fi