Name: Heritage Inn Hotel & Convention Centre - Cranbrook
Address: 803 Cranbrook Street North, Cranbrook, Canada, Cranbrook, British Columbia, CA
Price range: US$82–US$237 per night
Rating: 7.43

What guests think

Heritage Inn Hotel & Convention Centre - Cranbrook offers budget-friendly stays with generally friendly service, but reviews consistently note its age, dated interiors, frequent maintenance issues, and noticeable noise from the nearby highway and passing trains.

Rooms vary from spacious and comfortable to worn and musty, with recurring complaints about loud air conditioners, inconsistent water temperature or pressure, and thin walls. Facilities draw mixed feedback: the pool and hot tub are often cool, closed, or unclean, there is no elevator and many stairs, and parking and common areas feel tired. On the positive side, many guests like the included hot breakfast and find the location convenient to restaurants and shops, though some mention neighbourhood and train noise concerns. Expect an older, value-focused stay with trade-offs between price, comfort, and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are repeatedly reported as cool, closed, or dirty. There is no elevator and many stairs, and some guests mention worn or poorly lit parking areas.

Related guest reviews

10

David

21 Jul 2025

·

Stayed 3 nights

Potholes in parking lot

6

Kelly

4 Dec 2024

·

Stayed 1 night

There is no elevator

6

Matthew

4 Jan 2026

·

Stayed 2 nights

Room was clean but very basic which is in line with the price. Hot tub was broken and only lukewarm. The water was green in the hot tub. To be fair the ad only mentions a whirlpool and doesn't say the water would be hot. Still a little disappointing.

8

Dave

15 Jun 2025

·

Stayed 2 nights

Comfortable bed, great hot buffet breakfast and nice pool and hot tub area.

6

Hugh

2 Sept 2024

·

Stayed 2 nights

Lights out in parking lot and the sign was not lit Our room was clean . The shower curtain rod was falling off and appeared to be held up by silicone.

6

Courtney

17 Jan 2026

·

Stayed 1 night

When we first checked in, the woman was so sweet and kind! There is no elevator, and there is stairs everywhere. We were on the main floor and to get to our room there were a few stairs down, so we couldn't use the rolly cart to haul things to our rooms, and we had a lot of stuff. The entire establishment could use a major update. The smell of stale, old cigarette smoke still lingers. The shower in our room was very difficult to get to a good temperature, and to shut off. My kids struggled with it. In the pool area, there was tiles falling off and the hot tub was only barely warm. The listing states breakfast is included but they give you vouchers to go to the restaurant and it covers up to $16. On the adult menu, nothing was under $16, so either be prepared to not have a beverage or bring money. The food we had was very good! The waitress was also wonderful and patient. The hotel is extremely loud! There was loud music playing in the hallways. The train passed by what seemed like every 15 minutes, and it was unbelievably loud. None of us slept very well. Overall, their friendly staff is definitely their best asset. But I would not stay there again.

4

Darren

3 Sept 2025

·

Stayed 4 nights

The gym is limited and the equipment is little maintained and very squeaky and sticky. The pool is ice cold as is the hot tub. The shower head fell apart during a shower. Very little if any lighting in the parking lot at any hour. The staff were decent enough especially the house keeping on Friday and Saturday. The included breakfast is limited and I did have to ask for almost everything to be refilled on the Saturday. The room is comfortable enough but overall the place is in dire need of some maintenance.

4

Miranda

27 Oct 2024

·

Stayed 2 nights

Hottub was not filled. No towels in the pool area. Vending machines out of order. Overall felt very outdated and in a state of disrepair. Bed and bathroom were clean, but limited toiletries

6

Richard

4 Nov 2025

·

Stayed 1 night

Typical hotel. Generally ok. Pool was closed, but hot tub was open.

8

Bernard

5 Apr 2025

·

Stayed 2 nights

Clean and functional, good staff. Hot tub wasn’t working

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms clean, while others reported stained carpets, lingering smoke odours, dusty surfaces, and bathroom grime. Housekeeping between days was sometimes missed or incomplete.

Related guest reviews

2

Inna

6 Aug 2025

·

Stayed 1 night

The room was very disappointing. The carpet was extremely dirty and had a strong, unpleasant smell. The light switch didn’t work, and the walls were cracked and unpainted. Overall, it felt neglected and poorly maintained. At check-out, the receptionist couldn’t provide a receipt for the payment because she didn’t know how to do it. Very unprofessional experience. I wouldn’t stay here again.

8

Mike

11 Nov 2025

·

Stayed 1 night

Clean room, friendly staff, good breakfast

2

Taranjot

28 Sept 2025

·

Stayed 1 night

The rooms were registered clean when actually they were filthy, we came across one room where the sink wouldn’t work! The other two looked like someone was currently staying there: there were messy sheets and clearly seen beds were not made, used items in the fridge. That goes to show how unprofessional and incompetent the cleaning staff is.

10

Jennifer

7 Nov 2025

·

Stayed 2 nights

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

8

Vic

20 Dec 2025

·

Stayed 1 night

Nice clean roomy.

4

Paul

30 Sept 2025

·

Stayed 3 nights

Not the cleanest place in town. Had problem wit toilet when we moved into room and reported it. They said it would be fixed the next day. We stayed three days and it was not fixed. Would not stay there again.

4

Peter

28 Oct 2025

·

Stayed 2 nights

Hotel is filthy: outside and inside Out of order signs on bathrooms, ice maker….and they’re laminated so they’ve been in use for a while Beds were comfy but with hotel on the hwy, it’s constant noise Water pressure is weak and bathroom faucets need an BIG upgrade

2

Judith

30 Aug 2023

·

Stayed 1 night

This was the dirtiest hotel I had ever stayed at. The floor was disgustingly dirty I dropped a few drops of water by accident and then grabbed a Kline to wiped’ it. And noticed the Kline was literally black. I then grabbed 2 large pieces of paper towel poured some drops of water and drag the paper towel around the room the paper was dark brown . Dirt from days or maybe wwwks no doubt. The bathtub has a black ring around it. The chairls upholstery was disgustingly stained with who kniws what . The lamp shades stained with food and dirt. The surfaces such as microwave / fridge were so dusty The bath Called front desk to ask for towels but has to call 3 times to get them. Terrible experience

4

richard

5 Jan 2025

·

Stayed 2 nights

Carpets were filthy.Smoke smell in room had to keep window open and bathroom fan on .Battery was ok.Bed was good.Room needs to be totally renovated to eliminate the smoke smell.Carpets & underlay must be removed

2

Ken

10 Sept 2025

·

Stayed 1 night

The lobby was very dingy & not welcoming. The first room was very dark & seemed like they did not want people to see how filthy dirty it was The bed looked wrinkled like someone had laid on it before we arrived. The lamp shade was stained & the carpet was disgustingly dirty!!! The 2nd room we looked at smelled of smoke The hallway stunk of cannabis smell. We got a refund & left quickly. Horrible disgusting place should not be listed on Hotels.com!!!!!!!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and vary in comfort; guests note comfortable beds and spacious layouts alongside worn furniture, loud A/C or bathroom fans, weak or inconsistent hot water, and noise from traffic and trains.

Related guest reviews

10

Stuart

6 Aug 2025

·

Stayed 5 nights

We always enjoy staying at this hotel. The room is spacious and has the necessary amenities. The pool and hot tub are wonderful to relax in at the end of the day. Staff is friendly and helpful. The breakfast is lagging in a bit of variety and is sufficient to fill up for the day.

2

Lisa

7 Dec 2023

·

Stayed 1 night

Check-in was smooth. Property is in huge need of an update. Walls are paper thin, mattresses sag and flimsy pillows. A step above sleeping on chair in son’s room at the hospital, but not by much!!

6

Cynthia

7 Sept 2025

·

Stayed 1 night

Hotel is dated. Felt old and tired. Beds were uncomfortable.

4

Cindy

17 Aug 2025

·

Stayed 1 night

Very noisy room. Sink tap not working likely plugged. AC unit was very noisy - sounds like it needs service

4

Dean

14 Sept 2025

·

Stayed 6 nights

The a/c in the room sounded like a jet engine and was not able to keep the room at a constant temperature. The exhaust fan in the bathroom sounded like it was going to fly through the ceiling. Never again....

8

Bob

15 Aug 2025

·

Stayed 1 night

Conveniently located on the main highway through town. Little dated but overall a good value for your money

6

Louise

1 Sept 2025

·

Stayed 1 night

Positive:The location was convenient. Negative: The carpet was old and dirty, beds need to be replaced, we were 3 guests and there were only 2 sets of towels, one small tube of shampoo, no conditioner for 3 people. We tried to use the blow dryer it started smoking. (We thought it was going to start a fire, so we used our own). Water pressure in the shower was very poor. TV viewing was very limited….. I won’t recommend this hotel to family or friends and we won’t stay there again

10

Teresa

16 Oct 2025

·

Stayed 1 night

Room was clean. Stairs were not clean. Very quiet on non-street side of building (no idea about street side). Heat was quite responsive.

6

Dennis

9 Aug 2025

·

Stayed 1 night

This hotel is very old with no update to the facilities. Electrical outlets are worn out and won’t hold a plug. The wall air conditioner was so noisy that we had to unplug it. The baseboard heater was very dirty. The toilet stick on and dripped constantly. The fan in the bathroom was very noisy and did not remove the steam.

6

Eileen

8 Apr 2024

·

Stayed 1 night

Wish I had read the reviews about the train. It was so close and so loud, there was no sleeping through that in the middle of the night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and helpful, but some guests experienced rude front-desk interactions, slow responses, billing or deposit frustrations, and missed housekeeping requests.

Related guest reviews

4

Sydney

25 Aug 2025

·

Stayed 4 nights

Check in was fast and accommodating. Requested at the front desk to have our room cleaned while we were out for the day on Thursday and came back to the garbages empty and the dirty towels removed but that’s it. Beds were left unmade and the towels weren’t replenished. Requested our room to be cleaned when we were out for the day on Friday and let the front desk know what had happened the day before. Both ladies jotted my room number on slips of paper and said it would be done. Came back in the evening to absolutely nothing cleaned in our room. Both times the cleaning staff had gone home for the day so nothing could be done. At checkout they were going to charge me an extra $50 that had shown up on their invoice but I showed them my hotels.com receipt which they honoured. The stay could’ve been better but it also could’ve been way worse.

2

Luke

30 Aug 2024

·

Stayed 1 night

Unhelpful staff, dirty rooms and bathrooms. My girlfriend has many allergies and the room looked like it had not been dusted in a month.

6

Jessica

25 Aug 2024

·

Stayed 1 night

Rude old lady at the front desk set the tone for our trip. When we arrived she was very sassy about our reservation, doubting first that we had one - not sure if it was because we were a young couple or if she had a bad day, but regardless, that's bad business. Got to our room, did our usual check for bed bugs and such. Our sheets were stained yellow (ew!) so we went back to the desk to inform them and ask for new sheets - she was rude about that too. Not wanting to spoil our trip further, we went to relax at the pool/hot tub/sauna. There are NO saunas on site. The pool room was locked and we had to visit our lovely front desk lady for a key. The pool itself was fine, hot tub was small and had tiles that were broken off from the side sitting at the bottom (I picked one up and removed it as it was sharp). We met a couple who also had complaints about the front desk, and the fact that the entire place is NOT ACCESSIBLE. No elevators. Stairs everywhere - people with disabilities, avoid like the plague. Even the handrails getting into the pool were useless, according to the gentleman. On the more positive side, the beds were comfy, the housekeeping staff were incredible and quick to apologise and help with our sheets request, and the rooms themselves were ok. Free breakfast was good and included helpful staff. Sadly, the lack of professionalism from the front desk lady (who signed our meal tickets ERAM) will not encourage us to ever come back.

10

Larnito

16 Jul 2025

·

Stayed 1 night

What an excellent service! When I checked in, I let the front desk staff know I just had a gout attack and couldn’t manage the stairs. I asked if it would be possible to have a room on the main floor. Without hesitation, she shuffled a few things around and made it happen. I’m truly grateful for her kindness and help. I’m sorry I didn’t catch her name, but I’d love to give her a big shoutout—she truly went above and beyond!

10

Janice

29 Aug 2025

·

Stayed 1 night

The receptionist was wonderful. The Expedia App indicated that our chosen room was pet friendly but did not give me an option to add our pet to the reservation. When we arrived our room was not one of their pet friendly rooms. The receptionist quickly and pleasantly addressed the problem and our pet stayed with us instead of in our car. We arrived at 10pm. At 7am she was back on duty, pleasantly checking us out despite her fatigue.

6

Lee

30 Aug 2023

·

Stayed 1 night

Hi when we travel to Oregon we usually make a point of staying at your hotel. We have never had issues till just this last stay. Last Thursday night we stayed there and were greeted by your front desk clerk who came across rude to me. What started all this is that he charged me $250.00 deposit to stay there. This has never happened before all the times we stayed there. The way he talked to me I find unbelievable. If this is the way we are going to be confronted and treated we can stay somewhere else.

10

Jennifer

7 Nov 2025

·

Stayed 2 nights

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

2

Vladimir

11 Oct 2025

·

Stayed 1 night

I booked this hotel for my 87 year old dad as he had a hospital appointment for an MRI in Cranbrook and he did not want to drive home in the dark. He had the MRI 3 hours earlier than it was scheduled so he went back to the hotel and said that he did not need the room because he could still drive home in the daylight. There were 3 people lined up behind him looking for a room but the hotel still charged him the full price. This was always out go to hotel in Cranbrook but not any more. Both I and my dad were quit upset and will never go back there and will make sure to let all out friends that frequently stay there to stay away. Not good for a business.

8

Barry

17 Sept 2025

·

Stayed 1 night

The staff alerts died their best to make my stay comfortable

10

Ray

10 Sept 2025

·

Stayed 1 night

The woman who checked us in was absolutely excellent. Friendly, cheerful and very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient on the main highway with easy access to restaurants and shops. Several reviews mention road and train noise and occasional safety concerns around the parking area.

Related guest reviews

8

Barbara

25 Sept 2025

·

Stayed 1 night

Convenient location for shopping and dining. Room is dated but clean.

8

allen

27 Jun 2024

·

Stayed 1 night

Good location, only negative road noise if on that side

4

Bryanna

23 Aug 2024

·

Stayed 1 night

The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!

6

Sergey

26 Jul 2024

·

Stayed 1 night

It was a reasonable place to stay for a night but it was extremely noisy. Trains were waking us up the whole night

10

Courtney

9 Aug 2023

·

Stayed 1 night

Excellent service. Our room was upgraded to a suite at no extra charge as there were no king beds left. Very clean. A bit outdated and regular wear and tear. Location was right off the highway, convenient but noisy. No "curb appeal" due to location , as to no fault of the hotel itself. Overall, a very nice stay

6

Jelle

3 Sept 2025

·

Stayed 2 nights

We had a nice stay, the room was clean, air conditioned and the staff was nice. The hotel is a bit outdated but functional. The pool and hot tub were not very inviting. The hotel is conveniently located, but the Cranbrook strip experiences a lot of vacant and derelict buildings.

10

Wayne

20 Sept 2024

·

Stayed 1 night

Reasonable price. Downside was our room faced the train tracks and the trains were noisy.

8

Lorne

19 Jul 2025

·

Stayed 2 nights

I found the property to be very conveniently located in Cranbrook. Staff was friendly and helpful.

6

Kenneth

3 Aug 2023

·

Stayed 1 night

Good for the price, no elevator. A bit shady around the area, and the hotel is showing it's age. Deer do come up around the back from the train line, so do homeless people.

8

Corinna

29 Aug 2025

·

Stayed 2 nights

Older hotel in good location for stopover. Clean and good price. Nice to have a breakfast included.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The included breakfast is often praised as hot and filling, but quality and availability vary, with reports of limited selection, items running out, slow service, or bagged alternatives; the on-site restaurant or lounge is sometimes closed.

Related guest reviews

4

Leah

6 Aug 2025

·

Stayed 3 nights

Very outdated i think they do try to keep it clean. The breakfast was disappointing they ran out of food, and there was little choice. Not enough staff.

8

Jacob

18 Sept 2023

·

Stayed 2 nights

Friendly staff, good amenities (hot tub), great continental breakfast!

4

Barbara

29 Jul 2025

·

Stayed 3 nights

Very tired hotel...desperately needs updating. Huge chips in sink, torn carpets in halls, dingy decor. Breakfast was included, but all three days, ran out of everything...including cutlery and plates! People were trying to eat off saucers. There was one girl trying to do EVERYTHING in the dining room and she just couldn't keep up. We felt very sorry for that girl, different one each day. They should just forget about offering breakfasts. We've stayed many times in the past, but never again.

8

Mike

11 Nov 2025

·

Stayed 1 night

Clean room, friendly staff, good breakfast

10

Susan

8 Sept 2023

·

Stayed 1 night

I book there because it had a restaurant that served breakfast lunch and dinner. Unfortunately, the restaurant was NOT open for dinner, due to staffing issues. Fortunately, there was a Denny's restaurant within walking distance.

10

Nica

25 Oct 2025

·

Stayed 1 night

Breakfast was great. The staff were wonderful and very accommodating.

6

Kevin

17 Feb 2025

·

Stayed 1 night

The restaurant dinner was awful. Awesome waitress tho and drinks .

6

Norma

26 Jun 2024

·

Stayed 1 night

This is a good property for a quick overnight stay. Clean, relatively well maintained, very good breakfast. A $16 credit is given per person for using the restaurant breakfast menu. Overall, good value.

10

Robert

23 Oct 2025

·

Stayed 3 nights

We had a large room with 2 beds and two bathroom sinks. On weekdays we could choose breakfast from a menu and have it served. Weekends had hot continental breakfast.

4

Morgan

6 Jul 2025

·

Stayed 1 night

Nice lobby, hotel is definitely dated and in a need of an update. Room was clean, bed was comfortable, AC unit didn’t get very cold and was loud. Restaurant was good service. Chicken wings were cold, burger was ok, fries and gravy was subpar. I would not recommend eating at this hotel restaurant.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$82
March	US$87
April	US$86
May	US$115
June	US$116
July	US$104
August	US$117
September	US$84
October	US$85
November	US$80
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $237	18 $145	19 $135
20 $112	21 $112	22 $96	23 $96	24 $96	25 $96	26 $96
27 $96	28 $96	29 $96	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $85	3 $85
4 $82	5 $83	6 $83	7 $82	8 $83	9 $85	10 $85
11 $82	12 $82	13 $82	14 $82	15 $83	16 $85	17 $85
18 $83	19 $83	20 $83	21 $83	22 $83	23 $85	24 $85
25 $82	26 $83	27 $83	28 $82	29 $83	30 $85	31 $85

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 Bedroom

Standard Room, 2 Queen Beds (Pet Friendly)

Executive Suite, 2 Bedrooms

Standard Suite

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Heritage Inn Hotel & Convention Centre - Cranbrook

Have a question?

Prices for upcoming dates