Is parking available at the property?

Free self-parking is available on-site. Limited parking is provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 10 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The property is located in Medicine Hat, connected to the convention center, within a 5-minute walk of Galaxy Cinemas Medicine Hat and Medicine Hat Mall. It is 1.6 mi (2.5 km) from Medicine Hat Exhibition & Stampede and 2.6 mi (4.2 km) from Medicine Hat College.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is from 9:00 AM to 9:30 PM, and the indoor pool is closed on Thursday, Friday, and Saturday.

What are the policies for guests staying with children?

Up to 3 children aged 17 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Extra beds are available for a fee of CAD 10.00 per night, and advance request is required. Cribs are not mentioned in the provided information.

Medicine Hat Lodge, Trademark Collection

Average nightly price at Medicine Hat Lodge by month, last 12 months (USD)
Month	Average price
January	US$91
February	US$89
March	US$90
April	US$89
May	US$88
June	US$89
July	US$87
August	US$150
September	US$88
October	US$90
November	US$83
December	US$84

What guests think

Medicine Hat Lodge, Trademark Collection by Wyndham draws families with its waterslides and attached casino, and many guests praise friendly staff, clean rooms, and a convenient location near shopping and highways, but the property shows its age throughout.

Reviews repeatedly note the hot tub has been closed for years, the pool area feels worn or cold, and rooms are dated with maintenance issues like weak HVAC, temperamental plumbing, and uncomfortable pillows or mattresses. Breakfast quality ranges from great to inedible depending on the stay, while on-site dining and the casino lounge receive both compliments and complaints. Expect a family-focused stay with fun slides balanced by dated spaces and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular waterslides and an attached casino are strong draws, but facilities are dated, the hot tub has been closed long term, and some amenities are out of order or limited. Pools can feel cold or be temporarily closed.

Related guest reviews

6

Cheryl

14 Jul 2025

·

Stayed 1 night

Been going here for 25 plus years, last 5yrs hot tub is broken, now its gone, feel pool staff just watches u, never been watched in pool area in 20 yrs. Not like it used to be.

8

Trevor

26 Jul 2025

·

Stayed 5 nights

Water park was nice but a huge minus is there's no hot tub, I won't be back till there is one

8

Michael

25 Jul 2025

·

Stayed 1 night

Room was clean and a good size. Breakfast was good. Staff friendly. Only issue was the entire pool area was closed.

8

Jeanette

13 Oct 2025

·

Stayed 1 night

Front desk very friendly and communication was excellent. The pool area could use a makeover. Would have been nice to have a hot tub. Room was clean. The heater was old and didn’t work great in the room.

8

Dwayne

24 Sept 2025

·

Stayed 2 nights

Property is old and needs Reno, no hot tub, good location with casino attached

10

Michelle

20 Nov 2025

·

Stayed 1 night

Room was clean, breakfast was great, WATERPARK AND CASINO were awesome. Wish casino was 24/7 though. We had a really great time and will definitely return!

4

Mark

11 Aug 2024

·

Stayed 1 night

The hot tub has apparently been broken for four years, all but one of the ice machines were out of order, it was generally just shabby. The kids liked the water slides.

6

Steven

20 Oct 2025

·

Stayed 1 night

The stay was good, Room was large, and the bed comfy. The sad part was the pool is run down, and the waterslides are in such a need of repair that they don't even take you down to the bottom. Every rider got stuck and had to drag themselves to the bottom. We booked because of the look of the pool and fun it showed but were very dissapointed.

8

jackie

23 Aug 2025

·

Stayed 1 night

The waterslides were great, but there was no hot tub to warm up in afterward. It looks like maybe there was one, but it was covered up with plywood. The beds were comfortable and the room was big, but the property as a whole is a bit run down. We liked the free breakfast buffet, and the fact that there was a microwave in the room. We would stay there again if in the area, but would really appreciate a hot tub to warm up in while the kids continue to slide!

8

Aizal

28 Aug 2025

·

Stayed 1 night

Pool has two big slides. Kids love it. Hot breakfast was good. Laundry machines were old and out of service. Gym machines were old and out of service. Has to do some renovation work before things get bad.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many note clean rooms and common areas, but recurring complaints mention odors, stained or worn surfaces, mold, and occasional pests. Elevator glass and pool tiles are sometimes dirty.

Related guest reviews

4

Diosa

10 Oct 2025

·

Stayed 1 night

The hotel room was so old and mold in the bathtub side so un updated..

6

Mitchell

16 Nov 2025

·

Stayed 2 nights

Room seemed clean, but I came home with a couple of carpet bugs in my clothes. I've never had those before and I think they came from the couch I had my clothes drapped over during my stay. Complementary breakfast was good. I don't know the name of the blonde lady who was serving breakfast, but she is wonderful. She was so helpful, friendly, and always had a smile to share with me. The gym is more like a dungeon and is located in the basement. One little light on. There was one functioning elliptical and stairmaster. There was three non-functioning exercise bikes without power cords and a broken treadmill that had an out of order cone on it. The one tv in there also said no signal. The pool was clean, but small. If a family of three or four decide to get into the pool, your swim is over. You have to swim during off-hours. There are no tables and chairs to sit at in the lobby if you want somewhere to work or just lounge outside of your room. It's an aging hotel with worn out tvs and furniture. It wasn't a terrible time, but it was an average experience and you can find better value for less at newer locations. I won't stay here again.

2

Dionne

28 Jun 2025

·

Stayed 1 night

The room was very dirty. Stuff spread on walls. Carpets dirty. The bedding had stuff stuck to it. Pool water was dirty.

4

Joshua

2 Sept 2025

·

Stayed 1 night

Dirty and the room was not well maintained. The shower head barely had water coming out. The room was gross, smelled horrible.

10

Graham

23 Nov 2025

·

Stayed 2 nights

Room was clean. No concerns.

2

Taylor

18 Oct 2025

·

Stayed 1 night

The rooms where supposed to be sound proof complete lie. you can hear everything from people next door to the other room doors slamming shut at all hours of the night. and it was humid and and so hard to sleep. the beds omg if you like sleeping on thin bed of springs you would love it I did not. And there was mold and mildew on the bottom of the bathroom door in my room and around the shower.

6

eva

6 Jul 2025

·

Stayed 2 nights

The property is looking very tired and could use a refresh. The cleanliness of the place is lacking, windows in elevators were smeared with who knows what.

6

Kathryn

13 Oct 2025

·

Stayed 1 night

Property has really gone downhill. Stairwells need vacuumed, mouse traps laying around, railings on all levels full of cobwebs, pool not as pictured anymore, beds very uncomfortable and only 2 pillows. Can tell it was a great spot once in time but pretty sad staye now.

6

Natalia

24 Oct 2025

·

Stayed 1 night

Dated. Hallways smelt. Beds weren’t comfortable. But clean and staff was really nice.

6

Neil

31 Oct 2025

·

Stayed 2 nights

Very dated, beginning to look a bit run down. Inlaws had rodents in their room. Needs a reno.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with frequent maintenance issues (HVAC, plumbing, fixtures) and many guests report hard mattresses or flat pillows; noise from the pool or halls can carry. Some suites are spacious and comfortable.

Related guest reviews

2

Kerri

16 Oct 2025

·

Stayed 1 night

Our smoke alarm battery was low and was beeping every 5 mins. We got a new room to sleep in but the kids couldn’t fall back asleep so we were up before the birds for the day. There is also no privacy with glass doors for the bedroom suite.

4

jesse

4 Aug 2025

·

Stayed 2 nights

It was a hassle to get extra pillows and blankets for our kids. Front desk went out of their way to let us know there were no outside visitors in the pool, then our card keys would not open the door to the pool. We asked for turndown service for our room that was never done. And the bed was not very comfortable. We will try another property next time we are in the Hat.

10

Danica

17 Nov 2025

·

Stayed 2 nights

Fantastic room for the price, a touch dated but very clean and well maintained. Lots of staff working and circulating, pool area lots of fun, very clean..turned on waterslides middle afternoon when we the only ones there, very considerate. Great parking, mall very close, McDonald’s, Montana’s across the street. Will absolutely stay again!

6

Erica

26 May 2025

·

Stayed 1 night

I liked that it had the waterslides and pool. Disappointing that there was no hot tub. The rooms need upgrading. Rusty on all the metal surfaces in the bathroom, lumpy old mattresses and old carpet. Time for a renovation.

4

Hannah

25 Jan 2026

·

Stayed 2 nights

Pillows and bed were terrible. Asked for extra pillows for the 3 people we had in our room, was told they were short on them and could only send us 3. All of them were flat and poor, poor quality. Also, the rooms were very loud and it was stated they were sound proof which was far from the case. Room keys gave us issues all week. No house keeping cane by to change towles or freshen up amenities during the 3 days we were there so ran out of shampoo, conditioner and body wash. Rooms are very ran down. We stayed here because of an event going on at the lodge but wouldnt stay again. They need to do some major upgrades or drop their prices significantly. Also, hot tub has been broken for like 4 years now. Not much of a draw to come back .

8

Dana

26 Jan 2026

·

Stayed 2 nights

We had a suite with a sauna. It was really nice and spacious. We had a power issue that was resolved without issue. The food and service was not very impressive, but the room was nice. We didn't use the pool

6

Kathy

4 Sept 2025

·

Stayed 1 night

It was ok but there was nonplace to plug devices in. Not just no usbs, also no plugs. There was one on a lamp but it didnt work. We had to unplug lamps and coffee makers to use the plugs. Also there was only lukewarm water in the shower.

8

Darryl

18 Dec 2025

·

Stayed 2 nights

Room is clean but dated, beds were not very comfortable and toilet acted up not only in our room but our friends. We booked and requested adjoining rooms even had it confirmed by phone but when we checked in we were a few doors downs which I find irritating since I worked in the Hotel industry for years and our booking was early week for a few days- very quiet. We thought of staying longer but not being adjacent rooms changed our minds. We have stayed there quite often and during Casino renovations the hotel side needs a lot of help. Being clean was the only reason we stayed. We used to get little treats and/or a nice greeting when we checked in, but front desk crew were uninviting. Will think again of other places if they do not improve - not asking for much.

6

Germaine

12 Oct 2025

·

Stayed 1 night

The furniture and curtains were very worn and torn, but the bed was comfortable and the room was clean. Not very insulated for sound as we could hear our neighbor sneeze.

6

Layne

2 Sept 2025

·

Stayed 2 nights

Breakfast area was good, not crowded. The air conditioning in the room worked great.The bathroom was old, needs a refresh. Same with the hallways.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and accommodating, with managers and front desk resolving issues or offering upgrades at times. However, housekeeping and responsiveness can be inconsistent, and a few guests faced check-in or reservation problems.

Related guest reviews

10

Curtis

6 Sept 2025

·

Stayed 1 night

Staff was excellent

10

Syndra

3 Jul 2025

·

Stayed 2 nights

Clean and rooms comfortable , great front desk staff

8

Kelsie

28 Aug 2025

·

Stayed 1 night

The e-mail for this survey was misleading. The hotel was great but they didn't have my reservation from Expedia so I almost didn't get a room because they were booked for a wedding. That would have been extremely disappointing. I've never had that experience with Expedia but front desk staff said that is a regular occurrence. I am now considering not booking through Expedia in the future.

10

jayde

26 Oct 2025

·

Stayed 1 night

Kids loved it and the staff was great. Very friendly and accommodating.

10

Devon

30 Sept 2025

·

Stayed 1 night

Had a few issues checking in but overall was good experience

6

Amber

10 Aug 2024

·

Stayed 1 night

Check-in was simple. We were given a room that smelled like smoke and the service staff did not seem concerned when we told them we smelt marijuana in the hallways and our hall actually not secure like other ones. The bathroom had old moldy, grout around the tub and the toilet seat was peeling, along with the wallpaper. Not up to the standards of the recommendations that were given to me by someone who has stayed there twice already.

10

ward

2 Nov 2025

·

Stayed 1 night

Staff was polite and friendly. Room was clean. Great place.

4

NORMAN

2 Apr 2025

·

Stayed 3 nights

Staff did not enforoe the quiet policy after 10pm and there were children and youth playing in the hallways keeping people awake. I called 2x to the front desk for them to send someone and they didnt. Finally at 1040PM i went down to the front desk upset and told them they needed to do something as kids were now pushing each other around on a baggage cart in the hall and then later in the lobby area making noise. Only then did someone finally take action but by then the damage had been done. If you have a quiet policy then enforce it. Guests who are checking in children to their rooms or in additional rooms should be told that the kids are not to be roaming the halls after 10PM. Also the tv was Rogers Business which had no movies and mainly news and regualr programing. Ive come to this hotel for 8 years to go on the water slides with my family while visiting and never had a problem prior. However, this time this was not acceptable and the staff should have done something immediately as requested rather then at my 3rd complaint.

10

Warren

25 Sept 2025

·

Stayed 1 night

The property is older but clean. There was a mixup with my room but the lady at the front desk made it right. Very friendly staff never got to use the pool but it looks fun. Good price for rooms.

8

ROBYN

8 Sept 2025

·

Stayed 1 night

The manager took care of a problem for me. He was absolutely amazing. His customer service was amazing. We will go back. We really enjoyed are room. Thanks so much.

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Location

Convenient location near Medicine Hat Mall, restaurants and highways, with ample parking. Several guests also found it quiet.

Related guest reviews

10

Aaron

20 Aug 2025

·

Stayed 1 night

Nice and quiet. Lots of room for parking

8

Nick

6 Jul 2025

·

Stayed 1 night

Comfortable & clean. Handy location. Breakfast was ok.

10

James

23 Jul 2025

·

Stayed 2 nights

Great location, close to amenities. Older place but was clean and a great price. Breakfast was ok, but could be a tad better.

10

Jaclyn

8 Nov 2025

·

Stayed 1 night

Clean rooms, friendly and helpful staff, great location.

10

Danica

17 Nov 2025

·

Stayed 2 nights

Fantastic room for the price, a touch dated but very clean and well maintained. Lots of staff working and circulating, pool area lots of fun, very clean..turned on waterslides middle afternoon when we the only ones there, very considerate. Great parking, mall very close, McDonald’s, Montana’s across the street. Will absolutely stay again!

10

Kristi

5 Oct 2025

·

Stayed 1 night

Check in was very fast and easy and very friendly was the guy. Breakfast was good. The bathroom in our room was wonderful very big and lots of counter space. Lots of food to choose from at the restaurants. Quite a lot of shopping nearby as well. Good stay.

8

Dwayne

4 Jun 2025

·

Stayed 1 night

Location to casino and the breakfast is always grest

10

Deborah

18 Jun 2025

·

Stayed 1 night

Easy access to Medicine Hat Mall

8

robert

21 Feb 2025

·

Stayed 1 night

Easy to get to lots of choices to eat at

10

Trent

17 Aug 2025

·

Stayed 1 night

Easy access off the highway

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast ranges from decent to poor, with repeated complaints about quality and temperature. On-site restaurants and the lounge receive mixed feedback, from excellent meals and value to slow service or disappointing dishes.

Related guest reviews

6

Sherri

13 Jul 2025

·

Stayed 1 night

Service was slow at the reataurant - almost like they forgot we were there when there was only one other table filled. Breakfast was horrible. Black mold in the bathroom. Overall, would not stay again.

8

Larry

11 Sept 2025

·

Stayed 1 night

The property is older and could use a bit of updating in some areas. The King room suite we rented was very clean and the furniture was in good condition. The breakfast is basic but good. The staff is friendly and accommodating. The fact that you have so much in one building is a bonus. The price is also very reasonable. If you don’t loose gambling it is a good deal.

8

Wendi

14 Nov 2025

·

Stayed 1 night

Staff and room were great. Just a bit dated. We go for the casino mostly. I really dislike buffet breakfasts that are all pre-cooked items.

10

lee

29 Aug 2024

·

Stayed 1 night

Great staff and the kids loved the waterslides and pool!! The free breakfast was way above average with real scrambled eggs ,sausages and hash browns to name a few items. Price can’t be beat !!

8

Joe

24 Jul 2025

·

Stayed 1 night

The room was excellent, the bar, as part of the restaurant is primitive and overpriced. $ 28.00 for a single shot of average brandy is a rip off.

6

Colin

28 Jul 2025

·

Stayed 4 nights

Cons!The room was very dated carpet was worn going on deck. Completely worn out on the deck needs replacement immediately bathroom shower was really dark. There was no hot tub which I was looking forward too using but. Breakfast was good but it was the same for the first two days then I didn’t bother cause I was tired of it. Pros Lots of parking it’s great for kids the water slides were used all the time. The R kitchen was quite good. Food was good.

10

Deborah

17 Oct 2025

·

Stayed 1 night

We loved our stay. The room and bed were very comfortable. The food was excellent! The service was outstanding. We stayed one night and were enjoying ourselves so much, we asked them to extend it so we could stay another night. They were very accommodating and even kept us in the same room so we didn't have to check in again or even leave the hotel. A very relaxing stay with great shopping all around.

8

Dean

27 Jun 2025

·

Stayed 2 nights

Breakfast was good although there are no gluten free options. Staff is excellent. Building is old and tired looking.

10

Jeremy

19 May 2025

·

Stayed 2 nights

Lovely hotel and great food!

10

Michelle

4 Aug 2025

·

Stayed 1 night

The pizza was terrible.Arrived burnt. Even the 6 year old wouldnt eat the cheese one.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $82	4 $81	5 $88	6 $88	7 $89
8 $81	9 $79	10 $79	11 $79	12 $79	13 $80	14 $79
15 $78	16 $78	17 $78	18 $78	19 $79	20 $79	21 $79
22 $78	23 $79	24 $73	25 $73	26 $74	27 $74	28 $73
29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
		1 $73	2 $74	3 $81	4 $132	5 $108
6 $81	7 $81	8 $81	9 $81	10 $81	11 $105	12 $108
13 $81	14 $81	15 $81	16 $81	17 $81	18 $108	19 $108
20 $81	21 $81	22 $81	23 $81	24 $81	25 $108	26 $108
27 $81	28 $81	29 $81	30 $81	31 $122

Medicine Hat Lodge

Prices for Medicine Hat Lodge

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Pool View (Balcony)

2 Queen Beds, Deluxe Mobility Accessible Room, Pool Side, No Pets

1 King Bed, Mobility Accessible Suite, No Pets

Standard Room, 1 King Bed

Suite, 1 King Bed, Sauna (No Pets)

1 King Bed with Sofa Bed, Kitchenette

Room, 1 King Bed, Poolside (No Pets)

1 King Bed, Jacuzzi Suite, No Pets

Standard Room, 2 Queen Beds

Superior Room, 1 King Bed with Sofa Bed (No Pets)

1 King Bed, Kitchenette, No Pets

1 King Bed, Superior Room, No Pets

2 Queen Beds, Kitchenette

Room, 2 Queen Beds, Poolside (No Pets)

Guest reviews of Medicine Hat Lodge

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Medicine Hat Lodge

Prices for upcoming dates