Name: Comfort Inn & Suites Medicine Hat Shopping Centre
Address: 2317 Trans Canada Way Southeast, Medicine Hat, Canada, Medicine Hat, Alberta, CA
Price range: US$71–US$128 per night
Rating: 8.52

What guests think

Across many reviews, Comfort Inn & Suites is praised for friendly, accommodating staff, generally clean, comfortable rooms, a convenient location by the highway and mall, and a hot breakfast that often has good variety.

Common drawbacks include traffic and hallway noise, occasional soft or worn beds, and loud in-room heaters or air conditioners. Facilities feedback is mixed, with intermittent pool or hot tub closures or lukewarm water, a modest gym needing maintenance, and EV charging that can be unavailable or limited. Several reviews note housekeeping only every three days, periodic check-in delays, and some odors, stained carpets, or slow drains. Expect a convenient, good-value stop with generally pleasant service and some variability in amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub see mixed feedback, with reports of closures, lukewarm water, and occasional cleanliness/temperature issues, while some guests enjoyed them. The gym is small with some machines needing repair; EV charging exists but can be limited or not working, and the elevator is tight.

Related guest reviews

4

Alysha

14 Nov 2025

·

Stayed 1 night

Had a disappointing stay. When we got there, private swimming lessons were going on in the pool so my family had to sit in the hot tub and wait for the lesson to finish before we could swim. The instructor pushed the young child to the point of gagging/coughing and then eventually puking, which closed the pool for the rest of our stay. No attempt was even made to begin clean up while we were there. The puke sat in the water all night. Our kids never got a chance to swim. At breakfast, it appeared that a worker had brought their own child who was making a mess and getting into everything. The worker was sitting with the child. Seemed unsanitary. Staff distant and almost ignorant of guests. We have stayed at many great hotels in Medicine Hat, this isn’t one of them.

8

Rene

20 Nov 2025

·

Stayed 1 night

Room was good, only thing I found was some of the machines in the workout room were needing repair. the Breakfast was fair, not the best and not the worst.

8

Ruby Leah

10 Nov 2025

·

Stayed 1 night

It was a smooth stay, everything went well from swimming pool to breakfast

6

John

27 Oct 2024

·

Stayed 2 nights

The hot tub wasn’t clean/ warm and the pool was too cold. Excellent staff

10

Jill

12 Sept 2024

·

Stayed 1 night

The swimming pool was closed due to maintenance

10

Johnathan

27 Aug 2025

·

Stayed 1 night

Hotel had only one small elevator that could barely fit two adults and a small baby stroller but was somehow rated for 12 adults.

10

Laurie V.

28 Sept 2025

·

Stayed 1 night

Great place to stay! Friendly staff, clean room nice breakfast. Need EV chargers other than Tesla. Thanks

10

Karen

22 Sept 2025

·

Stayed 1 night

We had a really nice stay. The room was very nice. It was comfortable, clean and roomy. There is a pool and gym. There is ample parking. The breakfast in the morning was very well prepared, tasty and in abundance. Lots of choices. Highly recommend staying there.

6

John

7 Nov 2025

·

Stayed 1 night

Room was clean, furniture needs updating, bed was comfy Hot tub was not working while we were, which was a shame Pool area needs a renovation

10

Daniel

28 Jul 2025

·

Stayed 1 night

4 EV chargers for use by guests was much appreciated. Free charge overnight saved me time and money.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are often described as clean, but several reviews cite odors (pets or bathrooms), stained hallway carpets, and maintenance issues like slow or plugged drains. Housekeeping can feel inconsistent due to an every‑third‑day service policy.

Related guest reviews

6

Bonnie

3 Jul 2025

·

Stayed 1 night

Room had a musty smell upon entering—that was the only concern!

8

Ken

11 Oct 2025

·

Stayed 1 night

The carpets need to be cleaned. Pet friendly room but the carpets are stained. Not very welcoming

8

Pamela

22 Dec 2025

·

Stayed 1 night

Room was very clean

4

Craig

18 Aug 2025

·

Stayed 1 night

This hotel had noticeable smells in hallways and in the room. Smelled like dirty feet. Not a fan, won’t return.

2

Mark

1 Sept 2025

·

Stayed 1 night

Terrible Stay at Comfort Inn & Suites, Medicine Hat • Woken up at 6 AM every morning by staff chatting and dogs barking in the hallway. • Bathroom reeked of urine; they tried to remove the smell but failed. • Paid for a king room on my last night and got a queen instead—manager refused to move me. • Overpriced, dirty, and unprofessional. Never again.

4

Chen

21 Jun 2025

·

Stayed 1 night

I didn’t like the hotel. It is very old and stuffy, the room felt dark and not pleasant. As soon as we walked in , it had a stuffy smell. I didn’t want to eat in there or do anything. Maybe because it is very old, the carpet looks dark and I hesitated to walk on it barefoot. Not sure about the cleaness. We couldn’t do early check in like we did in DaysInn. I left a message earlier about early check in and no response. They then told me it was 50 dollars for that. When I booked the room there was no cancellation possible unless we pay 17 dollars more. Deposit is also double as much as DaysInn. We would go to DaysInn if they had vacancy at the time of booking. They also only had one playpen for our twins, DaysInn provided two ahead of time, here we had to ask them again because they were not ready when we arrived. But we are still thankful they did provide that. As soon as we woke up we wanted to leave the hotel, breakfast was just okay. Harsh brown was hard and the only thing I wanted to eat there was the boiled eggs. We won’t go back to the hotel anymore if possible.

4

Wayne

17 Sept 2024

·

Stayed 1 night

Both the sink and bathtub drains were plugged. Went to shower and had to stand in water.

10

Craig

28 Aug 2025

·

Stayed 2 nights

Room was very clean, took me a bit to figure out the shower, but got it. Beds were very comfortable. Good breakfast.

10

Lawrence

14 Sept 2024

·

Stayed 1 night

The hallways seemed a little dirty, especially the carpet. Wouldn’t take much to clean up the spills and boot marks..

4

Justin

30 Oct 2025

·

Stayed 1 night

Found a dirty sock in our room, both sinks didn’t drain properly, and the breakfast was very limited (no fresh bread, no yogurt, limited healthy options). Overall, very disappointed for what we paid.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many guests find the rooms comfortable and quiet, though some report soft or worn mattresses, compact layouts, highway or hallway noise, and loud HVAC units. A few mention dated TVs, spotty connectivity, or worn electrical outlets.

Related guest reviews

6

Ken

20 Jul 2025

·

Stayed 1 night

Good location, but a little noisy due to a busy roadside. Staff are very nice and helpful…only real drawbacks for us were the queen bed size and condition…these beds are worn out and are hard on the body…

8

Treena

9 Jul 2025

·

Stayed 1 night

Hotel was nice and clean and staff was amazing! The mattress unfortunately was not comfy and needs to be upgraded.

6

Joy

2 Feb 2026

·

Stayed 2 nights

Room heater too noisy!

8

Tom

18 Oct 2025

·

Stayed 1 night

Decent place , check was Great , windows need to be re sealed, air leak and noise

8

Alan

21 Aug 2025

·

Stayed 3 nights

It was a nice stay. Very comfortable bed. But hotel is near a main busy street so lots of noise of racing motorcycles down the street. The room was also quite small. No room for any furniture. And the TV quality was poor.

8

Brandon

16 Oct 2023

·

Stayed 1 night

The screencast didn’t work, there were issues logging into wifi and the plug ins didn’t work. Wasn’t overly impressed in terms of technology/power supply; as for the pool- there should be more toys/floaties for infants and children. However, everything else was lovely.

6

Denise

22 Oct 2025

·

Stayed 1 night

Room was nice and clean, the heater/air conditioner was exceptionally loud. Could not sleep with it on. They should fix it room 398

8

Shannon

21 Oct 2025

·

Stayed 2 nights

Front staff was friendly, room was good, the bed was a bit soft for my taste. Bathroom was clean. Didn't use the pool or hot tub, so can't review on those. Will likely stay again.

6

jessie

12 Feb 2026

·

Stayed 2 nights

This is a very noisy hotel. The rooms are nice and the breakfast was good. The first night we didn’t sleep between noisy guests and the snow plow across the street at the mall.

8

Eleanor

21 Oct 2025

·

Stayed 4 nights

Very comfortable beds and quiet room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and accommodating, with staff resolving issues and offering upgrades when needed. Recurring concerns include slow or understaffed check-in, limited housekeeping frequency, and occasional unhelpful responses to noise or room problems.

Related guest reviews

6

Michael

11 Mar 2025

·

Stayed 1 night

About 630am a dog across the hallway was barking, whining and scratching at door non stop. I called down to front desk, gave them room number etc and nothing was done. About 830am I confronted the dogs owners as they returned from breakfast and was told to “shut up”. I then went down to front desk and let them know, again… nothing was done. Terrible customer service and we won’t return. Too bad as we have stayed here numerous times in the past.

10

Nicole

3 Sept 2025

·

Stayed 3 nights

We really enjoyed being enthusiastically greeted by the desk manger - Lucky. He really cared about the customer experience and ensured that we were happy with our stay. Definitely a great asset to the company! Thank you!

4

Kalyna

10 Aug 2025

·

Stayed 1 night

Extremely slow check in b/c cd only check in at 4 and only 1 clerk. And wanted 50.00 to check in before 4 but so slow we were not checked in til 5. Wont stay here again.

10

Candace

15 Sept 2025

·

Stayed 2 nights

Second time staying here, I was in Medicine Hat for surgery and my husband stayed at the hotel, they extended our stay no problem and even upgraded us to a king room. Very good hotel, nice location. The only suggestion I have as in the little store selling tooth brushes etc.

2

Mark

1 Sept 2025

·

Stayed 1 night

Terrible Stay at Comfort Inn & Suites, Medicine Hat • Woken up at 6 AM every morning by staff chatting and dogs barking in the hallway. • Bathroom reeked of urine; they tried to remove the smell but failed. • Paid for a king room on my last night and got a queen instead—manager refused to move me. • Overpriced, dirty, and unprofessional. Never again.

4

Dale

25 Oct 2025

·

Stayed 2 nights

I was not happy with the new policy of cleaning rooms every third day unless requested. I was not aware of this policy change. The garbages were not emptied and beds weren’t made when we returned to our room in the evening. Check in was slow although the staff member was very nice.

10

Greg

25 Mar 2024

·

Stayed 3 nights

I have been to many hotels for work and while this one doesn't stand out of the pack for features and amenities (everything was what you would expect) the SERVICE WAS AMAZING. The staff here deserves all the kudos for this hotels performance.

10

Jeanette

2 Sept 2025

·

Stayed 1 night

Friendly helpful staff that seemed glad to see/help us. We had a great stay.

10

Tracy

28 Aug 2023

·

Stayed 3 nights

The staff were excellent and when I had trouble with my air conditioning they changed my room and gave me an upgraded room. Thank you

10

Charise

10 Nov 2025

·

Stayed 1 night

Our experience from check in to check out was great. The young man who checked us in was very pleasant. Our room was clean and the bed and pillows were very comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient off the highway beside a mall and near restaurants and shops, making stopovers easy. Some traffic noise is noted.

Related guest reviews

8

Jan

6 Mar 2023

·

Stayed 1 night

Close to mall and restaurant

10

Peggy

28 Sept 2025

·

Stayed 2 nights

The room was very clean, the staff friendly. It’s right in the parking lot of the mall with several restaurants nearby and just off of the #1 very convenient.

10

David

28 Sept 2025

·

Stayed 1 night

Right next to mall amd casino so great location.

10

Leanne

11 Sept 2025

·

Stayed 1 night

Great hotel. Conveniently situated close to shopping mall, and number 1 highway. Friendly service.

10

Gary

18 Oct 2025

·

Stayed 1 night

Nice central location, quiet and close to shopping.

10

Kyle

9 Nov 2025

·

Stayed 1 night

The mall is in the same parking lot

8

Abdellatif

28 Jul 2025

·

Stayed 1 night

Comfort Inn is good for a one or two-night stay. Located a stone’s throw from the Trans Canada Highway, it has easy access to the usual fast food restaurants and chain stores, but can be rather noisy from the nearby traffic.

10

Mick

18 Aug 2025

·

Stayed 1 night

Property is clean, well kept, close to excellent restaurants. Checkin gentleman was pleasant and professional. Room was tidy, quiet and comfortable. Would stay there again. Lots of free parking. Easy to access from TC Highway.

8

Gyanendra

28 Apr 2025

·

Stayed 1 night

It was nosy due to closer to the highway!

8

Dawn

3 Oct 2025

·

Stayed 2 nights

Breakfast was good, and I was happy that the mall and movie theatre are in walking distance.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Hot breakfast is often considered good with decent variety and value. However, several reviews cite crowded or cramped space, late start times, items not replenished or limited choices, and disposable tableware creating extra waste.

Related guest reviews

6

Louise

6 Oct 2025

·

Stayed 3 nights

Housekeeping is available upon request should say upon request only if they have the time to do it. After phoning front desk to find out why room was not done the clerk stated that sorry no time to do it. They would pass my concern to housekeeping the next day. Breakfast was mediocre in a very crammed space when busy. Highlight of our three day stay was going next door to Pappys for breakfast. We wont be back.

8

Heather

22 Nov 2025

·

Stayed 1 night

Room was clean, breakfast the usual hotel buffet breakfast-bacon, make your own waffles, fruit and assorted pastries . Got a great rate and was just staying one night as we were travelling. Beds and linens were good and comfy. Would stay here again.

10

Douglas

19 Sept 2025

·

Stayed 1 night

Great breakfast. Rooms were quiet and bed was comfy. Front desk staff very helpful

10

Elizabeth

1 Nov 2025

·

Stayed 1 night

Great room, comfortable bed and pillows. Morning breakfast was amazing with wide arrangement of breakfast food to choose from. Staff were very friendly and accommodating! Definitely would recommend this hotel and would stay here again!

2

Lisa

3 May 2023

·

Stayed 1 night

Wow, never again. I'll start with the only good part...front desk staff was friendly upon checkin, and the latebut . The bathroom was not clean;. The worst was the breakfast! I purposely booked a room in this hotel since it was advertised as having a hot breakfast. I cane down at 8:00 an to eat before working a long day. The food looked absolutely disgusting beyond belief. There was one bone dry scrambled egg nugget sitting in the serving dish that I wouldn't feed my dog, I asked a staff member if she was replenishing the eggs but was told "sorry we don't have any more eggs". (This was at 8:00 am!) My only choice left was toast, but no surprise...no bread to make toast with! The other choices were gross pork sausages swimming in grease and a few dried out cubed potatoes, the waffle option was out since there wasn't anything to put on it. The only tableware provided was cheap thin paper plates, paper cups and plastic cutlery. talk about cheap and tacky! The situation was insulting and unacceptable. Second, the bathroom sink and tap was filthy with old soap scum. The worst part was the indifferent, rude attitude of the front desk clerk upon checking out. I was clearly angry about the disgusting breakfast and she didn't make one effort to resolve my valid complaint, not even an apology...just rolled her eyes, and that will cost them infinite loss of business as a result of the negative reviews that I am forced to submit online

4

Marilyn

30 Aug 2025

·

Stayed 1 night

The elevator is to tight that we are having a hard time taking out the cart with our luggage’s. The breakfast in the morning starts at 7am which is a bit late for us who are just stopping by for the next road trip early in the morning.

8

Celine

28 Jul 2025

·

Stayed 6 nights

Quick and easy check in and out. Hot breakfast included. Helpful and friendly staff.

10

Matt

21 Sept 2025

·

Stayed 1 night

Clean rooms, comfy beds. Nice breakfast in the morning. Very good price for what you get.

10

Clayton

5 Oct 2025

·

Stayed 1 night

Breakfast was good with a wide selection of food choices. Quiet. Staff was friendly.

4

Justin

30 Oct 2025

·

Stayed 1 night

Found a dirty sock in our room, both sinks didn’t drain properly, and the breakfast was very limited (no fresh bread, no yogurt, limited healthy options). Overall, very disappointed for what we paid.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$76
February	US$77
March	US$79
April	US$75
May	US$73
June	US$89
July	US$87
August	US$104
September	US$73
October	US$72
November	US$70
December	US$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $128
20 $84	21 $90	22 $99	23 $102	24 $98	25 $95	26 $90
27 $76	28 $79	29 $79	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $87	3 $92
4 $75	5 $74	6 $78	7 $72	8 $78	9 $87	10 $92
11 $72	12 $76	13 $75	14 $75	15 $76	16 $92	17 $92
18 $76	19 $77	20 $74	21 $75	22 $75	23 $78	24 $81
25 $71	26 $72	27 $75	28 $74	29 $74	30 $82	31 $81

Comfort Inn & Suites Medicine Hat Shopping Centre

Prices for Comfort Inn & Suites Medicine Hat Shopping Centre

Monthly average prices

About this property

Location

Room options

Family Room

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed

Junior Suite

Business Room

Room

Room, 1 King Bed

Guest reviews of Comfort Inn & Suites Medicine Hat Shopping Centre

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Medicine Hat Shopping Centre

Prices for upcoming dates