Name: Best Western Plus Moncton
Address: 300 Lewisville Road, Moncton, Canada, Moncton, New Brunswick, CA
Price range: $94–$189 per night
Rating: 8.05

What guests think

Across recent reviews, Best Western Plus Moncton is frequently praised for comfortable rooms, a well managed complimentary breakfast, and a convenient location near highways, shopping, and attractions, making it an easy stop for travellers.

Multiple guests reported the pool being closed or uncomfortably cold, and several facilities such as gym machines, guest laundry, and in room safes needed maintenance. Cleanliness is inconsistent: while many found rooms very clean, others cited dust, hair or stains, dirty carpets, mold, and, in a few cases, pests. Service also varies, with plenty of kind, helpful staff noted but recurring reports of unhelpful or argumentative front desk interactions, reservation/check in problems, and slow responses to requests. Rooms feel comfortable yet somewhat dated or small for some, with noisy HVAC, occasional Wi Fi issues, and basic TVs. Overall, expect a convenient, value focused stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews note the pool was closed or very cold, and towels/change areas were lacking. Some amenities needed work, including out of order gym machines, a broken guest laundry dryer, and in room safes that often didn’t function.

Related guest reviews

6

Kelley

Aug 4, 2024

·

Stayed 1 night

Pool was freezing, breakfast was a preselected and minimal buffet. Staff was very unhelpful. Handicap parking is very minimal (2 spots)

10

Carol

Sep 30, 2025

·

Stayed 1 night

Pool not open

8

Sonya

Nov 8, 2025

·

Stayed 1 night

I was very disappointed that the pool was under construction and this was not mentioned at booking. That’s the only reason I picked this hotel for my daughter and I. Otherwise the stay was good

8

James

Sep 12, 2025

·

Stayed 4 nights

Breakfast bar was very good, well stocked, cleaned and tidied promptly; Fitness Centre was fine unfortunately several of equipment were out of order; guest laundry needs attention the dryer was broken fortunately the reception staff arranged for my laundry load to be dried in-house; T.V. Cable package needs to be expanded to include Canadian football.

8

Serge

Aug 10, 2022

·

Stayed 1 night

Ascenseur en panne lors de notre départ.

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6

Robert

Sep 17, 2024

·

Stayed 1 night

Nice stay. Pool was pretty cold. Mall nearby was good.

6

Ashley

Oct 25, 2025

·

Stayed 1 night

The staff are wonderful. Very friendly and helpful. My only disappointment was the pool was closed for renovations ( found out when we arrived) and the cleanliness could have been a little better. I.e a build up of dust /hair in the corners of the bathroom floor and a large stain going down the side of the bed onto the carpet. Other than that the bedding/towels and the rest of the room over all appeared clean.!

6

Joseph

Oct 20, 2025

·

Stayed 2 nights

Clean room however the pool was out of order so I couldn’t access it if I wanted to!

4

Erin

Aug 4, 2025

·

Stayed 3 nights

I would not recommend this hotel. The safe in our room did not work. When we told the front desk they replied that most of the safes don’t work and the owners do not want to fix them. We stayed on the 3rd floor and the WiFi did not work. I had to go into the stairwell and down to the second floor to get a signal. We asked the front desk for extra towels and were told “the towels are all in the dryer so it will be a long time. “ The hotel is clean but outdated and honestly pretty dark and dingy. No one at the front desk says hello or talks to the guests when you come in and out. Shoutout to the ladies serving the breakfast. They are lovely and work very hard.

8

william

Apr 28, 2024

·

Stayed 2 nights

Pool water way to cold also water in shower Luke warm

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests describe very clean rooms and public areas, but others reported dust, hair or stains, dirty carpets, mold, and, in a few cases, pests.

Related guest reviews

8

Ashley

May 22, 2023

·

Stayed 1 night

Our room was dirty - we found a previous guests dirty sock under the bed. There was food wrappers and candy in the couches. Staff was very polite and understanding of the issue.

10

Muhammad

Jul 15, 2025

·

Stayed 1 night

Stayed in the hotel for one night. Staff was courtious, check in was swift. Room and washroom were neat and clean. Family loved the stay, had a nice breakfast.

2

adam

Mar 24, 2024

·

Stayed 2 nights

Brought a team to stay at this hotel. Between the mice, stained walls(appeared to be blood), hair in bed, smelly duvets and drains that wouldn’t drain it proved to be a pretty terrible stay. A refund was not even offered to the man and his wife who found 2 mice in there room. Won’t be staying again.

2

Guillaume

Jul 27, 2025

·

Stayed 1 night

The room was not well cleaned. Toilet paper to be changed right when we came in, trash not emptied, a half emptied water bottle still in a drawer. There was no bathtub plug to give a bath to our kids and they did not manage to find anything even after we mentioned it. The service at the breakfast, on the other hand, was friendly. The beds were also comfortable.

10

Kristin

Sep 15, 2025

·

Stayed 1 night

Breakfast was really good. decor was a bit dated but the bed was comfortable and everything was very clean. Staff were super friendly.

10

Brandon

Aug 28, 2025

·

Stayed 1 night

Most comfortable bed I’ve ever slept in. Staff was friendly and efficient. Very clean, would definitely recommend staying here to a friend!

10

Angila

Nov 5, 2025

·

Stayed 1 night

Clean room, friendly helpful staff and great breakfast

4

Ginette

Nov 24, 2025

·

Stayed 1 night

The room was terrible. Souds everywhere. I pais for a suite over 300$ and i nerver see that before. The room ad dust on headbord of the bed on table. The sofa bed was a mess. I never go back again.

4

Jack

Jan 30, 2025

·

Stayed 1 night

Was disappointed with the cleanliness of the room, floors and mirror were noticeable dirty

2

Noah

Mar 26, 2024

·

Stayed 2 nights

Went with a hockey team. One room had two mice, another room had balls of hair all through the bed, another room the tub wouldn’t drain because of all the hair in the drain, blood splattered on one of the room’s walls. Also everyone had cold showers, and a lot of the deadbolts on the doors wouldn’t lock. Will never consider staying there again

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and some suites with jacuzzis are appreciated. Downsides include small or dated rooms, noisy HVAC or elevator hum, worn furniture, occasional Wi Fi problems, and limited in room amenities in some bookings.

Related guest reviews

10

Rod

Aug 10, 2025

·

Stayed 1 night

Excellent stay as always. First time here but can always count on Best Western for a nice stay. Only thing i could constructively come up with for improvement is, update the tv to smart. I missed my YouTube.

6

Garry

Oct 10, 2025

·

Stayed 1 night

The staff was excellent and the motel was clean, breakfast was good. The Heat/Cooling was very noisy. No coffee or tea available in the lobby. Found the hallways very dark. Gave the place a dated look.

10

Cline

Nov 24, 2025

·

Stayed 1 night

Having the split-room on the ground floor was excellent. I certainly will ask for that room-type again for the quality price that I paid. The split-room was perfectly sized for both, and the jacuzzi was a nicely added touch!

4

Mary Jo

Dec 23, 2024

·

Stayed 2 nights

Pros: -some staff were kind and helpful, although the majority were not -the one staff member doing the breakfast was great -location is good -free parking -bed was comfy Cons: -dark hallways, dark rooms -rooms need updating/fixing. the couch in my room was pathetic. the leather (pleather?) was peeling so bad and there was a cheap cover over it that didn’t stay on. The wood furniture was scratched and banged up. I can understand this couch in someone’s garage or basement, and I understand it still “works”… but my goodness. Not in a hotel room. -no change rooms in pool, no towels in pool. what a pain when taking two young kids to a pool area -cleanliness was minimal, at best. for example in our room the areas under the furniture, the walls, and switches/outlets were filthy. The curtains were stained. Just a lot of inattention to real cleanliness -some of the lamps didn’t work -first world problems, but awful tvs. Glad I took my fire stick lol. Overall nothing was incredibly awful, just a lot of small annoyances and things that turned me off. I don’t recommend staying here and I won’t be back.

6

Melissa

Nov 6, 2024

·

Stayed 3 nights

The staff was friendly and the hotel was clean, but we had a room very close to the front desk and right beside the elevator. The elevator motor was noisy and annoying to hear the entire stay and, the room was very small compared to other hotels we've stayed at, and the pool was nothing special. I would still stay here again, but would probably request a different room.

4

Yulia

Oct 6, 2025

·

Stayed 1 night

The pool was on renovation but nobody communicated on this. We have 2 kids and pool was our priority. We fell like we were fulled around. The room is very small, there were few nasty stains on the carpet. The breakfast was very poor too. In conclusion, for $200 a night it was a disaster

6

Melanie

Sep 13, 2025

·

Stayed 2 nights

Its an older hotel now and hasnt really been refreshed. Its very dark inside the hallways etc. and not the most appealing. The location is still great (just off the highway to Shediac and beaches) and near downtown, Champlain Place shopping mall etc. Parking was free and breakfast included too and was quite good each day.

4

Erin

Aug 4, 2025

·

Stayed 3 nights

I would not recommend this hotel. The safe in our room did not work. When we told the front desk they replied that most of the safes don’t work and the owners do not want to fix them. We stayed on the 3rd floor and the WiFi did not work. I had to go into the stairwell and down to the second floor to get a signal. We asked the front desk for extra towels and were told “the towels are all in the dryer so it will be a long time. “ The hotel is clean but outdated and honestly pretty dark and dingy. No one at the front desk says hello or talks to the guests when you come in and out. Shoutout to the ladies serving the breakfast. They are lovely and work very hard.

8

Mario

Aug 22, 2025

·

Stayed 3 nights

Pas de frigidaire et micro-ondes

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8

Wenming

Jul 9, 2025

·

Stayed 2 nights

The air condition is so loudly!

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AI-generated summary based on recent guest reviews

Service

Guests often mention friendly, helpful staff and attentive breakfast attendants. However, several report unhelpful or argumentative front desk interactions, reservation/check in issues and delays, and slow responses to requests.

Related guest reviews

10

Victor Michael

Sep 19, 2024

·

Stayed 6 nights

Convenient central location. Very friendly and attentive staff. Breakfast was pretty good, and well managed by the staff.

2

Gurjot

Aug 7, 2025

·

Stayed 1 night

I booked my stay through EXPEDIA for Aug 6th prepaid. Got confirmation about the reservation and when I called the Hotel to figure out CHECK IN they said I didn’t have any reservation there’s no confirmation on my name, even after I got email with confirmation number on Monday with my receipt as well. Terrible Terrible experience. Got refund at the end.

4

Riley

Dec 1, 2025

·

Stayed 1 night

Only reason I’m giving a 2 is because we atleast had one helpful staff other wise woulda been a 1 . When we checked in the girl sitting at the desk was unfriendly . We got our keys went to our room and it wasn’t the one we picked we went back down and the girl argued with us oh well it’s prepaid you get what you get . Unless we provided proof of pictures of the room we booked . We finally found the room option we choose that matched the room name I booked went back down and she still argued with us than argued with me that I didn’t book through Expedia even though I had proof and showed emails. Clearly I did or I wouldn’t have been able to check in …. Finally another staff from in back overheard and came out to help get it sorted until we got the room we wanted and Booked but the other front desk Girl argued with that staff in front of us and other guests in the lobby that it’s wrong and they can’t do that even though the girl was explaining to them it’s okay and that she wasn’t looking in correct places . All during this time the staff at the front desk would continue to stare at us giving dirty looks . If I didn’t already pay 256 dollars I woulda grabbed my bags and left .

10

George

Aug 26, 2025

·

Stayed 2 nights

The staff were really helpful. The breakfast was just perfect.

8

Jessica

Feb 27, 2025

·

Stayed 1 night

Staff wasn’t really present, there was many many many kids there and 0 towels for the pool, asked for more towels and they never brought them. There was some garbage at the head of the bed wedged between the bed and end table left from the last person

4

Diana

May 19, 2025

·

Stayed 1 night

Had to wait 45min to be checked in.

8

Julien

Sep 30, 2025

·

Stayed 2 nights

Check in was late even though the staff knew we were waiting for our room. Had to wait over an hour in the parking lot even though they said check in would be at 3pm.

10

Angila

Nov 5, 2025

·

Stayed 1 night

Clean room, friendly helpful staff and great breakfast

10

colin

Aug 31, 2025

·

Stayed 1 night

Over all was great stay free breakfast was well maintained with two ladies taking care of breakfast. Friendly service when checking in and out.

4

Chantalle

Aug 21, 2025

·

Stayed 1 night

Hotel was good. The customer service needs to be improved. I booked two - two queen bed rooms. It wasn’t showing that on their end, but showing exactly what I booked in Expedia. They told me I would have to call Expedia instead of them taking it upon themselves to figure things out. We had to suggest possible solutions, whereas I feel that they should have. Good customer service is SO important. People are on vacation and shouldn’t have to worry about checking in.

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AI-generated summary based on recent guest reviews

Location

Convenient for highways, malls, restaurants, and the hospital, with easy access to local attractions. A few guests found the immediate surroundings untidy or less appealing at night.

Related guest reviews

10

Theresa

Mar 16, 2023

·

Stayed 1 night

This property is close to the George Dumont hospital as well as the Champlain mall in Dieppe.

10

Allison

Sep 7, 2025

·

Stayed 1 night

Location

8

Michel

Jun 15, 2023

·

Stayed 3 nights

Close to the mall

10

Susan

Aug 8, 2024

·

Stayed 1 night

It was in a great location easy access for everything we were doing around Moncton

4

Brittney

Sep 4, 2024

·

Stayed 2 nights

While the room was fine, and livable, it is absolutely not what we expected for over 500$ for two nights in an “upgraded” room booked a month in advance. We killed 4 large spiders and there were multiple flies in the room as well as the room had an odour of marijuana when we arrived. We had a door to leave the building from our suite, while a nice feature was covered in scuff marks and dirt and you had to slam it hard to make sure it locked. The air conditioner in the bedroom had mold clearly present and lastly the internet was so slow we ended up using data hot spots on our phones to access internet. The area also does not seem the safest, lots of boarded up windows and sirens at night.

8

Reina Religioso

Sep 11, 2025

·

Stayed 1 night

Convenient to everything

10

Amanda

Aug 6, 2023

·

Stayed 1 night

The hotel was very centrally located, very convenient for the Moncton University stadium, as only a couple km walk and just across the road from Champlain place. Overall, very pleased with the hotel. A bit dated and bathroom was a bit run down but would stay there again.

10

Ray

Sep 18, 2025

·

Stayed 1 night

very nice property and a very nice roomand close torestaurants and good shopping

10

Amy

Jul 29, 2023

·

Stayed 1 night

Very convenient right off the highway.

6

Melanie

Sep 13, 2025

·

Stayed 2 nights

Its an older hotel now and hasnt really been refreshed. Its very dark inside the hallways etc. and not the most appealing. The location is still great (just off the highway to Shediac and beaches) and near downtown, Champlain Place shopping mall etc. Parking was free and breakfast included too and was quite good each day.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well managed with good options and consistent restocking. Some found it average with limited seating or utensils, and noted occasional missing items like waffle makers or parfaits.

Related guest reviews

10

Eleanor

Aug 10, 2025

·

Stayed 1 night

Conveniently located and very comfortable. Very good breakfast with lots of choices.

10

Kristin

Sep 15, 2025

·

Stayed 1 night

Breakfast was really good. decor was a bit dated but the bed was comfortable and everything was very clean. Staff were super friendly.

8

Franklin

Jul 30, 2025

·

Stayed 2 nights

Breakfast was average

10

catherine

Nov 15, 2025

·

Stayed 1 night

Clean, quiet, good breakfast

10

Angila

Nov 5, 2025

·

Stayed 1 night

Clean room, friendly helpful staff and great breakfast

8

James

Sep 12, 2025

·

Stayed 4 nights

Breakfast bar was very good, well stocked, cleaned and tidied promptly; Fitness Centre was fine unfortunately several of equipment were out of order; guest laundry needs attention the dryer was broken fortunately the reception staff arranged for my laundry load to be dried in-house; T.V. Cable package needs to be expanded to include Canadian football.

8

Jeff

Jul 7, 2025

·

Stayed 4 nights

A great location. The room was nice and clean, and the price was on par with the competition. The breakfast had lots of options and was stocked well, even though it was busy.

6

Melanie

Sep 13, 2025

·

Stayed 2 nights

Its an older hotel now and hasnt really been refreshed. Its very dark inside the hallways etc. and not the most appealing. The location is still great (just off the highway to Shediac and beaches) and near downtown, Champlain Place shopping mall etc. Parking was free and breakfast included too and was quite good each day.

8

Erin

Aug 14, 2025

·

Stayed 1 night

Great breakfast included with the room - eggs, sausage, French toast were highlights

8

Gordon

Aug 17, 2025

·

Stayed 5 nights

Plastic utensils too small for eating. No waffle makers. Eating area very small.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$115
March	$108
April	$105
May	$140
June	$113
July	$158
August	$170
September	$105
October	$106
November	$120
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $128	3 $126
4 $96	5 $96	6 $96	7 $98	8 $127	9 $145	10 $143
11 $96	12 $96	13 $109	14 $96	15 $96	16 $145	17 $122
18 $97	19 $97	20 $97	21 $97	22 $97	23 $122	24 $136
25 $97	26 $97	27 $94	28 $97	29 $103	30 $129	31 $122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $164	19 $189
20 $94	21 $100	22 $103	23 $136	24 $122	25 $119	26 $119
27 $98	28 $100	29 $100	30 $100

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub

Suite, 1 Queen Bed (With Sofabed)

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed

Standard Room, 1 Double Bed, Accessible (With Sofabed)

Standard Room, 2 Queen Beds (Pet Friendly)

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Moncton

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Prices for upcoming dates