Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a maximum fee of CAD 30.00 per accommodation, per night, and a pet deposit of CAD 250.00 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, wheelchair-accessible public areas, and rooms. Accessible parking is also available.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Orillia, within a 10-minute walk of Couchiching Beach Park and Orillia Opera House. It is 0.6 miles from Orillia Community Centre Arena and 1.4 miles from Tudhope Park.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The Champlain Waterfront Hotel in Orillia

Average nightly price at The Champlain Waterfront Hotel, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$79
February	US$98
March	US$73
April	US$78
May	US$83
June	US$94
July	US$104
August	US$110
September	US$99
October	US$96
November	US$92
December	US$77

What guests think

At The Champlain Waterfront Hotel, an Ascend Collection Hotel, travelers praise the central, walkable location and comfortable, updated rooms, while frequently noting very small layouts, limited on‑site parking with overflow a block or two away, and a basic continental breakfast.

Cleanliness is generally good, though multiple reviews cite bathroom hairs or grime, pests, and inconsistent housekeeping, including one bedbug report. Service is often friendly and accommodating, but there are recurring complaints about rudeness, overbooking, confusing or inflexible check‑in, and slow follow‑up. Rooms are modern yet very compact, with some basement units lacking daylight and some noise from HVAC, pipes, or nearby venues; internal stairs and odd layouts can challenge accessibility. Expect a simple, centrally located stay near the water.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On‑site parking is very limited, often pushing guests to an overflow lot one to two blocks away, and access from the rear lot involves stairs with sometimes confusing signage. The layout includes stairs between areas and some rooms aren’t elevator‑accessible; a small fitness room is available.

Related guest reviews

8

Dave

16 Feb 2025

·

Stayed 2 nights

Overall, I’d say this property offered great value for the money. The on-site parking was limited and this was honestly the first time I’ve ever had a room in the basement; however, the room was great. I also give the fitness room a solid 8 out 10 for a property of this size. Would stay there again.

6

Angela

29 Aug 2025

·

Stayed 1 night

Entrance to hotel from parking lot involves a staircase making access with heavy suitcases challenging. Shower pressure poor. Anyone with long thick hair would have difficulty with shampooing. Hallways and stairways not clean. Bed comfortable. Staff helpful.

8

Valerie

4 Oct 2025

·

Stayed 1 night

Centrally located, clean, and an easy walk anywhere - waterfront or downtown. Could use better parking options

8

donna

16 Nov 2025

·

Stayed 1 night

Not enough onsite parking

10

Kristen

7 Sept 2025

·

Stayed 1 night

Friendly staff. Clean rooms. Very comfortable bed with good pillows. The 3 Blackout curtains are fantastic and actually work. The room was dark at 9 am. I had a great sleep. Hotel is in a good location. The only downsides are: 1. limited onsite parking 2. Very confusing trying to find the front desk if you’ve never been there before. You have to come in at the back door and walk to front desk as there is nowhere to park out front and check in 3. Needs more directional signage when you enter through the parking lot. 4. More signs for room number locations

2

Linda

4 Oct 2025

·

Stayed 1 night

When we arrived there is absolutely no parking. You had to park a block away and carry your bags. The room was the smallest I had ever seen. Our toilet did not work and so we removed to an even smaller room. Only one person could get around the bed at the same time. I would definitely not recommend this hotel

8

Angela

9 Nov 2024

·

Stayed 1 night

The road traffic was quite loud, but ok during the night. The restaurant attached to the hotel was closed, but the were several options close by. The is no pool hot tub or sauna, otherwise I would have rayed the hotel higher.

6

Ronald

28 Dec 2024

·

Stayed 1 night

My mom uses a walker and there was no wheel chair access from the wheel chair parking space unless we walked around the block to front doors very disappointed this day and age. The parking was back ally ish was worried about vandalism. And access to the lobby was difficult. Location was decent but I was frustrated by the wheel chair access ability. I'm pretty sure all properties are supposed to be compliant these day

10

Owen

28 Nov 2025

·

Stayed 2 nights

Although I was able to find a parking spot, the lot is behind the building and not convenient for getting into the hotel.

6

David

23 Nov 2025

·

Stayed 2 nights

The staff were wonderful and very courtious. The rooms were fine just dated and could use some fixing up and better cleaning. The biggest issue I had was there wasn't enough parking at the hotel and you had to park two blocks away. the hotel claims it is protected by cameras but I didn't see any camera's and it was pitch black. There was no lighting in the parking lot at all. So if you come back late, you are alone in a dark parking lot and if its raining, you are walking two blocks with luggage. So definitely not ideal

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Cleanliness

Many guests find rooms very clean and refreshed, but several report lapses such as hair or grime in bathrooms, pests (ants/spiders), and inconsistent housekeeping, with one bedbug report. Some note worn or less tidy common areas.

Related guest reviews

2

Christopher

2 Jun 2024

·

Stayed 2 nights

We stayed 3 nights and on the morning of checkout discovered a bedbug (which was confirmed by a local pest control company). Picture is available and we showed the actual bug to a number of hotel staff. We had come to Orillia for the birth of our grandson at the local hospital, and since we were going to our daughters house directly from the hotel (to stay for a few days) we had to spend a full day first buying new clothes to change into and then at a laundromat washing and hot drying all our clothing. Furthermore we had to have the car interior cleaned, as we did not want to possibly transmit anything to her house. The hotel manager initially told us he would reimburse our expenses and also give us some credit on the stay, but he did not hold up to this, and eventually only offered a one night reimbursement. Our time and costs were substantially more. (We ended up throwing out a number of items such as a suitcase and pillows) He claimed this was due to the fact that we did not leave the bug at his office even though we told him we were taking it to have it verified (he had a picture of the bug in a container) and would return it to him after (which we did) and he did not object to this at the time. This was a very disconcerting experience. The low staff rating is not reflective of the general staff who were nice and helpful, only the manager who backtracked on his original position.

6

Taylor

19 Oct 2025

·

Stayed 1 night

Bathroom was quite dirty

10

Trevor

4 Feb 2026

·

Stayed 1 night

Great location, clean room and friendly staff.

10

Susanne

1 Dec 2025

·

Stayed 1 night

Room was very clean check in was easy only down fall parking is tight Would stay again

10

Mike

21 Nov 2025

·

Stayed 1 night

Very clean

4

Zamena

8 Sept 2025

·

Stayed 1 night

While the property location, overall vwas good. The room i stayed in felt pinched. Windows faced a a brick wall no view. Room appeared to be not upkept. Egg carton in the fridge with eggs. No milk (powfer/liquid) for coffee. Carpet looked warned/aged. Shower stall was grimy, stall floor and glass doors.

6

Jennifer

21 Aug 2025

·

Stayed 2 nights

My sheets had an excess of 80 hairs (yes I counted them). I won’t be back.

6

Clinton

19 Aug 2025

·

Stayed 1 night

Obviously a great location and the staff was excellent. Parking is fine if you are fortunate to find an empty spot in their lot behind the hotel (water side) however you need to be prepared to park a couple blocks away otherwise (especially on a weekend). Our room was fine, but the bathroom was not as clean as one should expect. It wasn't terrible but the toilet needed an extra wipe down on the seat and there was visible hair in corners. Based on some other reviews I think they have some issues getting the quality of bathroom cleaning that is expected. The management should put some incentives in on that front. I'm not squeamish about that stuff but I know some people would have raised hell if they had my experience.

2

Micheline

18 Aug 2025

·

Stayed 3 nights

No manners for greeting, very slow. The room was in the basement, had to go through the dirty bedding and laundry carts to get to the room. The room was damp and smelly. Even had a small vine growing out of airconditing. That is to bad because the hotel is so well situated.

6

Erin

23 Feb 2026

·

Stayed 1 night

The bathroom wasn’t very clean, hair in the shower and on the floor when I arrived. I also saw several spiders.

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Rooms

Rooms are compact to very small, with some basement units offering tiny windows or brick‑wall views; decor is modern and beds generally comfortable. Several reviews mention noise from HVAC, pipes, or street activity, and awkward layouts with minimal storage or counter space.

Related guest reviews

2

Leo

5 Oct 2025

·

Stayed 1 night

When booking on expedia it did not specify 1st floor which the property calls the basement. The room was a closet and the noise through the night was unbearable. We did not sleep and this stay here was an expensive waste of money. We will not stay here again.

2

Amanda

1 Sept 2025

·

Stayed 2 nights

Disappointed. This hotel needs an upgrade. The rooms were clean but lobby and hallways are very dinghy. The beds were very uncomfortable and the double room was two small for two beds. They were pushed against the walls. Heating/air conditioning system was loud. Area is very noisy as there is a restaurant bar below the hotel. This could a gem with more effort as it was close to waterfront, good restaurants and shopping.

10

nelson

4 Nov 2024

·

Stayed 2 nights

Nice spot for a weekend stay...parking is slightly inconvenient but there is overflow off site. Rooms are tiny but sufficient, however, noise from other guests coming and going travelled from hallways quite easily throughout the night.

8

Jessica

6 Sept 2025

·

Stayed 1 night

Check-in went smooth unfortunately we’re in a basement paid top price for a room. There’s also no parking. If you don’t get in there early, you will have to pop park a block away and bring all your stuff in rooms are very small. There’s no window overall not very convenient.

2

Gerry

14 Dec 2025

·

Stayed 1 night

Staff were fine. Room extremely noisy window heating unit that disrupted our sleep. smallest room I have ever experienced(like a closet) View: for a "Waterfront Hotel" our view was a brick wall!! It sucked.

6

Delaine

1 Mar 2026

·

Stayed 1 night

Room was small for a king room. Could not walk around the bed since the heater attached to the window was sticking out. Parking was small and a sheet of ice.

8

Alexander

6 Jul 2025

·

Stayed 1 night

Kleines Zimmer modern eingerichtet

Translate

6

eric

3 Nov 2025

·

Stayed 1 night

c'était ben correct mais puisque j'ai réserver avec expedia ils m'ont mis au sous-sol et pas possible d'aller a l'étage, j'ai trouver ca domage

Translate

8

Jeanette

19 Oct 2025

·

Stayed 2 nights

Great bed, pillows and linens. Room was clean and well appointed. Kudos to the owners for the well done restoration of a grand old hotel

6

Suzette

7 Nov 2025

·

Stayed 4 nights

My second stay. In a great location. Limited parking behind hotel offsite parking available but it rained all four days and walking a few blocks to the car was inconvenient. Breakfast was average. Biggest issue is space planning in the bathroom. We had a king size room. The sink takes up the entire counter. No place to set anything other than the top of the toilet. Evidently some rooms have a glass shelf which would have been nice.

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Service

Feedback is mixed: many highlight friendly, helpful staff and smooth room changes or early check‑ins, while others report rudeness, overbooking, delayed or denied check‑ins, and slow or unhelpful follow‑up.

Related guest reviews

2

Amanda

12 Oct 2025

·

Stayed 1 night

As soon as we arrived, we were told we had to change rooms because they overbooked. There was no toilet paper in the room and was told I had to go down to the front desk to get it myself. Then I was told that I could only pay exact cash for bottled water and not debit as it was an inconvenience. The girl that was working October 10 around 7 PM was horribly unfriendly and I will never be spending another night at this hotel because of this. This is not the way you treat someone who is paying over $200 a night to stay at your hotel. This person needs to learn how to deal with customers and put a smile on her face.

10

KM Shahinoor

23 Apr 2025

·

Stayed 1 night

Had an amazing stay! Great location, friendly staff, and clean, comfortable rooms. I’ll definitely stay here again. A special thanks to the young lady named Baylee, who warmly greeted us. When we expressed some dissatisfaction with the Queen Room, she kindly upgraded us to a King Room at no extra charge. Truly appreciated her hospitality!

2

William

21 Jan 2026

·

Stayed 1 night

The policy online says check-in "3pm to anytime". I booked the room so my pregnant wife would have a place to stay until a morning appointment. The desk clerk said they didn't allow check-in after 3am and sent her away.

10

Thomas

8 Aug 2025

·

Stayed 2 nights

Had a wonderful stay here and will definitely be back again. The staff were excellent, very friendly and helpful.

8

Amy

4 Jun 2025

·

Stayed 1 night

Pipes in the basement room were extremely noisy but was easily accommodated to a new room on a different floor. No hassle or many questions, just did it. Also, accommodated an early early check in which was so greatly appreciated

4

Rubaiyat

17 Aug 2025

·

Stayed 1 night

Unacceptable Check-In Experience – Request for Follow-Up I was scheduled to check in at 4:00 PM, but upon arriving at 7:00 PM, I was informed that my room was still not ready. This delay is completely unacceptable. I would like Expedia to reach out to the hotel management to clarify the reason behind this issue. Shortage of staff should not be considered an acceptable excuse, especially when I paid a substantial amount for a one-night stay. I had expected some form of compensation for the inconvenience, but all I received was a dry apology. The staff was noticeably discourteous, and the entire situation reflected a clear lack of coordination. Overall, this was a very disappointing experience, and I hope appropriate action will be taken to address this issue.

6

Jeffrey

31 Aug 2025

·

Stayed 4 nights

High points - the woman who checked us in - one of the most pleasant and polite pers.on that I have ever met. Conversely the general manager is the opposite of that. Wants to argue about hotel rules - ie, I knew the rules, he wanted to contradict them. The rooms are smaller than normal. Breakfast is advertised as continental, it is cheap continental. I am not sure I could stay here again.

2

Mandi

3 Oct 2025

·

Stayed 1 night

Unfortunatley I am not able to comment on the condition of the hotel property or the surrounding area as due to unexpected events had to cancel. I can comment on the non existance of customer service and lack of responsiveness. While unfortunate that our plans had to change, there was sufficient notice provided to the hotel to request cancellation, which was never responded to. With Expedia interjecting it was hoped to have resolve, Expedia experienced the same difficulties and received zero response to their inquiry. While an advanced request for cancellation was made, no acknowledgement or response was received, on that merit I do not recommend booking at this property.

4

Kristy

28 Feb 2026

·

Stayed 2 nights

Staff and room. Male staff member incredibly rude. Room was tiny and the heater made the nost aweful boises throughout the night. Terrible sleep

2

Dimitrios

17 Jan 2026

·

Stayed 1 night

Property informed us on the day of arrival that they don’t have any rooms, meanwhile credit card got charged. On top of that, their customer service was rude.

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AI-generated summary based on recent guest reviews

Location

Excellent central location within a short walk of the waterfront, trails, shops, and restaurants. A few guests note the surrounding area can feel a bit rough and there may be occasional street or venue noise.

Related guest reviews

10

Dan

23 Aug 2024

·

Stayed 2 nights

Location, location, location!

10

Gerry

5 Aug 2025

·

Stayed 1 night

This hotel is in great location. Close to restaurants and local shopping. Always a great stay for a night at the Casino.

10

Trevor

4 Feb 2026

·

Stayed 1 night

Great location, clean room and friendly staff.

10

Jenny

4 Jul 2025

·

Stayed 1 night

Stopover in lovely Orillia. Convenient for waterfront and town centre

10

Joshua

15 Sept 2025

·

Stayed 5 nights

The hotel was kept nice and clean but the best part was its location, a few minute walk from everything you could possibly need and an even shorter walk from the waterfront.

10

Sandra

27 Sept 2025

·

Stayed 7 nights

Great location

10

Alice

4 Aug 2025

·

Stayed 1 night

Great location right adjacent to the waterfront area and amenities. The bed is very comfortable and linens are clean and soft.

4

Nicholai

7 Oct 2025

·

Stayed 1 night

A methadone clinic is located nearby.

8

Pauline

5 Oct 2025

·

Stayed 1 night

Location is perfect for a walk on the waterfront. Lots of dining options in walking distance

8

Jason

15 Sept 2025

·

Location is great, bed comfortable, staff helpful. Exterior of building and surrounding property was extremely dirty, outside windows very unsightly, mentioned it to staff. Exterior is extremely unkept, Orillia has a serious problem with homelessness. Parking lot is ridiculous, with no clear signage indicating where else someone should park. Breakfast seemed very cheap and not appealing.

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Dining

The included continental breakfast is basic and can run low on items or coffee; quality and variety are inconsistent. The attached restaurant is sometimes closed for renovations or seasonally, though some guests found breakfast adequate.

Related guest reviews

10

Carlos

17 Aug 2025

·

Stayed 2 nights

Is not a 5 stars hotel, rooms are small and breakfast is basic. BUT, for the price it is the best hotel you will find in Orillia. Amazing location, just few steps from the Waterfront, 10 mins walking from Couchiching Beach and 5 minutes driving from Tufhope beach. It is also located at walking distance from the best restaurants in town. Parking is limited on site (20 cars capacity) but they offer another parking site two blocks away. Friendly staff

8

Erin

28 Jul 2025

·

Stayed 1 night

Great check in process. Funky layout with stairs. Not super accessible. Small rooms/bathrooms. Fridge had x cups in it from previous guest stay. Fridge was not cold-broken. Good location by the water. Limited onsite parking but other lot available within walking distance. Breakfast included was ok. Basic continental plus a waffle making station. Hotel was quiet- nice lobby area. Hallway floors could have been more tidy. Reasonable overnight rate.

6

Jennifer

25 Apr 2025

·

Stayed 1 night

This property advertises a free breakfast, however, their restaurant is under construction and a breakfast is not included at this time (April 2025). Otherwise, we stay here about once a year and it’s great.

2

jen

31 Oct 2025

·

Stayed 2 nights

Checking in was not pleasant. We reserved a queen room with fireplace and never got this. We were given a double bed and no fireplace. The guy at front desk said they do not have fireplaces. SO WHY IS IT LISTED TO BOOK??THE CONTINENTAL BREAKFAST IS THE WORST WE HAVE HAD. NO fresh fruit or real orange juice. No peanut butter. Parking was a HUGE ISSUE. There are only maybe 10 spots behind the building and you have to walk around the hotel to get to the back. Do not recommend this place at all. I’d rather pay the extra money and stay at a hotel that is comfortable and a nice continental breakfast.. we have stayed at so many hotels with continental breakfast and they’ve been lovely. This one was the worst.!!!!!! Not worth $200 a night.

8

Lori

9 Nov 2024

·

Stayed 1 night

We were very satisfied with this property. The staff were friendly, the property and the room was clean and modern. Good location with lots of shops and waterfront nearby. Mariposa Market is within walking distance. Highly recommend checking it out for wonderful baked goods, delicious sandwiches and an amazing array of gift type items. The only downside was that the attached Restaurant- Fionns was closed and the breakfast included was simple “grab and go”. Other than that it was an excellent stay and I’d stay here again.

8

Brent

11 Nov 2025

·

Stayed 1 night

The room was clean but small The Staff in the Morning was in their office around 10 am, and I went to get coffee. There was none, I asked, and they came and made some. Then I went to pour creamer in my coffee, and the creamer was sour. I asked for fresh creamer, and they said no replacement till tomorrow. ???

10

Devin

17 Nov 2025

·

Stayed 1 night

excellent overall stay. Continental breakfast was very low quality but that didn't affect our stay

6

JOSEPH

12 Oct 2025

·

Stayed 2 nights

Breakfast was poor

8

Robert

19 Sept 2025

·

Stayed 8 nights

Thought it was a very nice hotel. Breakfast was good, just too much plastic. Disappointed with tv channel selection, especially sports channels.

8

Kelly

1 Jul 2024

·

Stayed 2 nights

Front desk staff was great. Room small but well appointed. Can we talk about the breakfast? Horrible. Absolutely horrible. Some boiled eggs and better pasteries would have been nice. The auto pancake maker unexessary … and fruit bowl was almost always empty

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $78	3 $78	4 $77	5 $82	6 $99	7 $70
8 $75	9 $76	10 $76	11 $76	12 $76	13 $142	14 $86
15 $76	16 $78	17 $78	18 $76	19 $105	20 $111	21 $90
22 $73	23 $75	24 $78	25 $104	26 $104	27 $99	28 $65
29 $93	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
		1 $76	2 $73	3 $76	4 $90	5 $121
6 $87	7 $74	8 $74	9 $74	10 $75	11 $66	12 $63
13 $70	14 $71	15 $71	16 $73	17 $71	18 $66	19 $66
20 $74	21 $72	22 $71	23 $70	24 $84	25 $63	26 $63
27 $82	28 $73	29 $75	30 $78	31 $103

The Champlain Waterfront Hotel, an Ascend Collection Hotel

Prices for The Champlain Waterfront Hotel, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Queen Room

Room, 2 Double Beds (Basement Level)

Standard Room, 1 King Bed

Room, 1 King Bed (Basement Level)

Room, 1 Queen Bed (Basement Level)

Quadruple Room, 2 Double Beds

Guest reviews of The Champlain Waterfront Hotel, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Champlain Waterfront Hotel, an Ascend Collection Hotel

Prices for upcoming dates