Name: Holiday Inn Express and Suites Surrey by IHG
Address: 15808 104th Avenue, Guildford, Surrey, Canada, Surrey, Metro Vancouver Regional District, CA
Price range: US$135–US$301 per night
Rating: 8.8

What guests think

At Holiday Inn Express and Suites Surrey by IHG, reviewers consistently praise very clean rooms, friendly and accommodating staff, and a convenient location near highways and shopping, with many noting good value for money and a comfortable overall experience.

Rooms are described as spacious and modern, families appreciate the pool, hot tub and sauna, and the complimentary hot breakfast is popular. Recurring drawbacks include traffic noise or thin walls, occasional housekeeping inconsistencies, and sporadic pool or hot tub maintenance and Wi-Fi/TV limitations. Overall, expect a reliable stay with warm service and comfortable essentials.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, hot tub and sauna, and appreciate free parking and access to a small gym. Some report maintenance or cleanliness issues with the hot tub/pool, occasional Wi-Fi outages and dated/limited TV options.

Related guest reviews

10

Patrick

8 Apr 2024

·

Stayed 3 nights

Stayed 3 nights for business in the area. Clean and quiet. Great hot breakfast included in my rate. Enjoyed the gym, sauna, hot tub and pool facilities. Recommended by me

10

Tanya

30 Nov 2025

·

Stayed 1 night

Nice big clean rooms. Lots of complimentary parking. Was very happy with the large modern breakfast area. Delicious hot breakfast.

10

Barry

15 Jun 2025

·

Stayed 2 nights

The amenities were great, pool, hottub and Sauna, we used them all. the staff are incredibly friendly and accomodate requests. The breakfast is fantastic.

8

Jaime

14 Jun 2025

·

Stayed 2 nights

It was good. Only thing was they ran out of swim towels on a Saturday night. That was awkward.

8

kit

28 Jun 2024

·

Stayed 2 nights

Most of the food in breakfast is not hot enough. Not digital TV so we can’t enjoy YouTube. The bathtub is wonderful.

10

Lindsay

30 Aug 2025

·

Stayed 3 nights

Room was great. We did find our sheets had multiple dark hairs in them, and some stains. We chose to remove the hairs and not complain. The pool and hot tub were good. Pool was a good temperature. Hot tub needed a clean and a shock as dirty bubbles were in abundance when the jets were on.. Breakfast included was convenient and good.

10

Maritess

6 Aug 2024

·

Stayed 5 nights

Stayed for 5 nights with family. Beds were comfy, rooms were clean, breakfast included. There is a small pool, hot tub and gym available in the basement. Definitely will stay here again.

10

Angie

30 Nov 2025

·

Stayed 1 night

Room was great, only issue was the wifi being done!

10

Charlene

27 Dec 2023

·

Stayed 3 nights

What I didn’t like was early in the morning people and kids making a lot of noise in the.hallway which disturbed our sleep. The hot tube was out of order. Everything else was wonderful I will go back for a stay again.

10

Paul

9 Sept 2024

·

Stayed 1 night

We booked this hotel for a Saturday night concert in Vancouver (Rogers Arena). We normally stay downtown, but because of the number of events on that weekend availability and pricing were both problematic. We stayed at this Surrey Holiday Inn and took the skytrain to Vancouver (Expo line). The King George station was a short 10 minute drive from the hotel, and the skytrain made getting there and back really, really easy. I wish I had thought of this before! The hotel is set in a park-like area, with green space behind it and across the street as well. The hotel and room were clean, crisp, and well-appointed. For a Saturday night in September, we left feeling like we got great value by staying here (and the parking is free!). Will definitely stay here again.

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Cleanliness

Reviews repeatedly highlight very clean, well-kept rooms and common areas. A few guests noted housekeeping lapses or odors and rare pest sightings.

Related guest reviews

10

Chrystal

25 Sept 2025

·

Stayed 3 nights

If I could give higher than 5 stars, I would. The staff were AMAZING. I have not had better service anywhere. The room was clean, modern, and smelled amazing, and it was very quiet. Highly recommend. Will definitely be my first choice in the future as well for any stays in the Surrey area.

10

Stan

9 Feb 2026

·

Stayed 2 nights

Very clean. Nice room size for the price. Pleasant staff. Good breakfast.

10

matthew

27 Dec 2025

·

Stayed 2 nights

Spotless room. Good breakfast

2

Pushpinder

23 Nov 2024

·

Stayed 1 night

There were bugs in the room. I woke up with bug marks all over my arms and face.

10

Kiranjit Kaur

16 Nov 2025

·

Stayed 2 nights

Room was spotless, our stay was very comfortable and the staff were super helpful

10

Dione

6 Sept 2025

·

Stayed 1 night

Nicely furnished. Very clean. Friendly staff. Central location.

6

Danny Trinidad

22 Sept 2025

·

Stayed 4 nights

I like how the property includes free breakfast. I enjoy how close the grocery store is and I am able to walk oitside and feel safe. I did not like how the rooms were being cleaned at all!!! The towels were never nicely folded and put away, I knew they didn't really clean because I would shower in the morning and i do loose a lot of hair so, at the end of the day when we retun to the room the bed was fixed, but hair was still on the floor in the bathroom. The walls are also very thin and you could hear EVERYTHING.

4

Sarah

19 Apr 2023

·

Stayed 1 night

There was a mouse in my room! I saw it run across the floor in the evening.

10

Lindsay

30 Aug 2025

·

Stayed 3 nights

Room was great. We did find our sheets had multiple dark hairs in them, and some stains. We chose to remove the hairs and not complain. The pool and hot tub were good. Pool was a good temperature. Hot tub needed a clean and a shock as dirty bubbles were in abundance when the jets were on.. Breakfast included was convenient and good.

10

Candice

28 Sept 2025

·

Stayed 1 night

Super clean, great breaky and comfy beds

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Rooms

Rooms are spacious, comfortable and modern, with useful outlets and some suites offering jacuzzis or kitchenettes. Recurring downsides are traffic noise or thin walls, occasional Wi-Fi issues, and a few comments about small beds or weak shower pressure.

Related guest reviews

8

Doug

31 Jul 2025

·

Stayed 4 nights

Room was a great temp and easy to adjust. Did not take a long time to figure it out and then to wait for results. Bed was comfy

10

Viktoriia

1 Dec 2025

·

Stayed 1 night

We liked our room a lot and was a pleasant surprise how many usb sockets and plugings for devices. Bathroom with full-sized shampoos was great! Breakfast was super yammy. Property in good conditions. Friendly staff.

8

Christine

18 Mar 2025

·

Stayed 2 nights

My spouse and I were happy with everything, except 1) the size of the bed. I ended up sleeping with my young daughter bc I'm not sure how anyone can sleep with another full size person in a teeny tiny double bed (and we're not large people!); and 2) the water pressure - there was none. All three of us were very unhappy with our showers.

10

Timothy

15 Aug 2025

·

Stayed 4 nights

We had a nice stay! The breakfast at this hotel was nice with a decent selection available. Our only complaint would be with the street noise.

10

Parm

29 Apr 2025

·

Stayed 3 nights

Good hotel. Clean and comfortable.Walls are thin though.

10

Anthony

13 Oct 2025

·

Stayed 2 nights

Room was clean and bright....and the in suite jet tub was amazing!!!

8

Regina

24 Jul 2025

·

Stayed 3 nights

I’m the simple person. I do not complain, but I stayed a second floor , there is too much noise. I have a hard time to sleep.

10

Cheryl

14 Nov 2023

·

Stayed 1 night

The room was nice and specious. However the ice machine in the passage kept me awake

10

Julie

6 Oct 2025

·

Stayed 2 nights

Comfortable room.

10

Angie

30 Nov 2025

·

Stayed 1 night

Room was great, only issue was the wifi being done!

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Service

Service is frequently praised as friendly, accommodating and proactive, with quick check-in and helpful front desk support. Isolated complaints cite unhelpful or rude interactions and frustrating phone support.

Related guest reviews

10

steve

10 Sept 2025

·

Stayed 2 nights

Location was ideal for my needs. However, telephone support when I called to inform of my delayed arrival was EXTREMELY frustrating. I was put on hold for 12 minutes before I hung up and tried again 5 minutes later. Got an obviously outside the country agent who I could just barely hear who proceed to give me the wrong telephone number for the wrong location after I specified the guildford location, not Cloverdale!

10

Chrystal

25 Sept 2025

·

Stayed 3 nights

If I could give higher than 5 stars, I would. The staff were AMAZING. I have not had better service anywhere. The room was clean, modern, and smelled amazing, and it was very quiet. Highly recommend. Will definitely be my first choice in the future as well for any stays in the Surrey area.

10

sheena

26 Feb 2024

·

Stayed 1 night

The gentleman who checked me in was quick, friendly and knowledgeable.

10

Tracy

2 Aug 2024

·

Stayed 1 night

The room was clean and the AC worked well. We appreciated the focus on quiet after 10pm. We were very impressed with Vevik’s determination and concern helping us find a solution when our son’s L sign was stolen from off our vehicle. We would certainly stay there again.

10

Jaswinder

29 Aug 2025

·

Stayed 6 nights

Excellent customer service.

10

Mary

16 Apr 2025

·

Stayed 2 nights

The staff go out of their way to make your stay the very best My flight arrived at 8 am and I was at the hotel by 11am. I asked if I could check in and leave my luggage there. They checked and prioritized my room. It took 15 minutes and my room was ready! I told them not to rush as I could I er to the mall but she said just to wait. So impressed I to maker o on my bed before noon!!!!

10

Hamid

22 Oct 2025

·

Stayed 3 nights

Very professional and friendly employee. My two years old needed milk when we arrive. We contacted the front desk to inquire if there is milk in their shop. They went above and beyond to provide us milk.

10

Alan

3 Jul 2025

·

Stayed 2 nights

Excellent customer service!!!

10

Chieko

28 Jul 2025

·

Stayed 2 nights

Friendly staff welcomed us to check in. Every time we walked by the front desk, they recognized us and greeted. That made us feel very special. The room was clean, roomy, comfortable & clean bed, nice lightings, quiet, and safe area around. Breakfast was variety of choices. All time coffee and hot water service were nice as well. We really enjoyed our stay.

8

Mohammad

26 May 2025

·

Stayed 4 nights

The stay was good overall, the room was clean and services and breakfast were good. The only unpleasant experience was during checkout where the front desk lady was very rude and was not cooperative...

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Location

Location is convenient near Highway 1, shopping and transit, and many find the area safe and quiet. Some note road noise, a busy surrounding area, or tricky parking-lot access.

Related guest reviews

10

Joy

11 Aug 2025

·

Stayed 1 night

Lots of traffic outside, difficult to get in and out of parking lot. Room was warm and I needed help to get the a/c working. Staff was quick and efficient with all requests.

10

Dickson

10 Dec 2025

·

Stayed 2 nights

Clean rooms, awesome quiet spot and close to Vancouver

10

So Young

22 Feb 2026

·

Stayed 1 night

Clean, great, quiet location

10

Farid

9 Sept 2024

·

Stayed 1 night

It is convenient close to H way

10

??????

28 Jul 2025

·

Stayed 4 nights

We stayed at the Holiday Inn Express & Suites Surrey during our trip to Vancouver and were very pleased! The room was spacious, clean and well-appointed - especially the comfortable bed and the quietness despite the proximity to the highway. The reception staff were very friendly and ready to help at any time. Parking is free, which is also a big plus. Downtown Vancouver is a 20-25 minute drive away. Excellent value for money - I recommend this hotel for both business trips and family holidays!

10

Cody

21 Apr 2024

·

Stayed 1 night

Overall a nice place to stay. Kinda sketchy area. This hotel has gotten quite expensive.

10

Kimberley

4 Jul 2025

·

Stayed 1 night

Nice hotel. Area is a bit busy. Easy access to highway 1.

10

Charles

22 Sept 2025

·

Stayed 2 nights

Spacious room, clean and quiet. Friendly and pleasant staff. Location is very accessible. Reasonably priced. Highly recommended!

10

John

29 Sept 2024

·

Stayed 1 night

It's a good central location, close to the freeway.

10

Paul

9 Sept 2024

·

Stayed 1 night

We booked this hotel for a Saturday night concert in Vancouver (Rogers Arena). We normally stay downtown, but because of the number of events on that weekend availability and pricing were both problematic. We stayed at this Surrey Holiday Inn and took the skytrain to Vancouver (Expo line). The King George station was a short 10 minute drive from the hotel, and the skytrain made getting there and back really, really easy. I wish I had thought of this before! The hotel is set in a park-like area, with green space behind it and across the street as well. The hotel and room were clean, crisp, and well-appointed. For a Saturday night in September, we left feeling like we got great value by staying here (and the parking is free!). Will definitely stay here again.

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Dining

Breakfast is generally considered good with a hot selection and decent variety. Critiques mention limited healthier options and items not always kept hot.

Related guest reviews

10

Patti

29 Jun 2024

·

Stayed 3 nights

Staff were great, inside breakfast area was a bit congested at times but having an outside patio overflow dining area helped. Excellent variety and high quality of food for breakfast. Could use a couple of guest loading parking stalls near entrance instead of just handicap or elite member parking stalls. Our room was very clean, well setup for access to luggage and spacious. King bed was very comfortable. We would definitely stay at this location again.

10

Sergey

23 Sept 2025

·

Stayed 10 nights

Great breakfast comfortable room with all possible accommodations

10

Timothy

15 Aug 2025

·

Stayed 4 nights

We had a nice stay! The breakfast at this hotel was nice with a decent selection available. Our only complaint would be with the street noise.

10

Christine

26 Dec 2025

·

Stayed 11 nights

Clean comfortable good size room. Breakfast buffet was well stocked and managed

8

Ifeoluwa

4 Oct 2025

·

Stayed 3 nights

Decent enough rooms. Nothing fancy. Breakfast was disappointing, we just managed it for the 3 days. But the staff were very friendly. The room was cleaned for us daily,on request. Overall, it served our purpose nicely.

10

Ramon

4 Mar 2024

·

Stayed 1 night

The breakfast was good

10

Karenza

30 Jun 2025

·

Stayed 1 night

good breakfast

8

kit

28 Jun 2024

·

Stayed 2 nights

Most of the food in breakfast is not hot enough. Not digital TV so we can’t enjoy YouTube. The bathtub is wonderful.

10

Candice

28 Sept 2025

·

Stayed 1 night

Super clean, great breaky and comfy beds

8

Megan

23 Sept 2025

·

Stayed 1 night

Overall good value for money but breakfast has few truly healthy options (real eggs, yogurt without sugar, whole grain oatmeal, fruit and veg).

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$128
February	US$136
March	US$150
April	US$147
May	US$188
June	US$214
July	US$197
August	US$195
September	US$185
October	US$169
November	US$138
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $177	3 $174
4 $159	5 $228	6 $236	7 $228	8 $249	9 $256	10 $277
11 $294	12 $174	13 $184	14 $194	15 $166	16 $213	17 $192
18 $135	19 $145	20 $216	21 $200	22 $229	23 $161	24 $162
25 $139	26 $147	27 $165	28 $170	29 $147	30 $154	31 $151

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $301	18 $249	19 $259
20 $159	21 $198	22 $202	23 $225	24 $206	25 $208	26 $206
27 $156	28 $168	29 $175	30 $169

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room

Suite, 1 Bedroom

Standard Room, 1 King Bed, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express and Suites Surrey by IHG

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Prices for upcoming dates