Best Western Gardendale

Hidden area but it was nice overall.,

This was the best hotel I have stayed at. The rooms was very clean, the staff was amazing . Was able to park a full size trailer in lot with no problem. Breakfast was very good food was hot and fresh.

Title: Completely Unacceptable Stay – Avoid at All Costs Disappointing doesn’t even begin to describe this experience. I arrived at 5:00 PM — a full two hours after the stated 3:00 PM check-in time — only to be told my room wasn’t ready and to “give them 20 minutes.” After driving 11 hours, that’s not just inconvenient, it’s unacceptable. Trying to make the best of it, I went to check out the pool — a mistake. The water looked like something out of a disaster zone: green, murky, and frankly unsafe. Completely unusable. When I returned, the front desk was nowhere to be found. No staff, no presence, nothing. Then came the elevator — loud, unsettling, and sounding like it belonged in a horror movie. Not exactly reassuring when you’re already questioning the condition of the property. The room itself? Exactly what you’d expect at this point: bare minimum, poorly maintained, and not remotely welcoming. The TV was so complicated and dysfunctional I gave up trying to use it entirely. Bottom line: I genuinely don’t understand how this hotel was full. The only explanation is that people don’t know better and fall into the trap. This was not just disappointing — it was a failure across the board: operations, cleanliness, maintenance, and guest experience. I would not stay here again under any circumstances.

Nice clean quite comfortable hotel. Hotel is in a quiet spot by itself but across the overpass anything you could possibly want to eat, shop etc., would definitely stay here again!

Staff