Is parking available at the property?

Parking is available on-site, with limited spaces. Uncovered self-parking costs USD 7.00 per day, and uncovered extended parking is available for USD 42.00 per week. Reservations are not required.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 75 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible facilities in public areas. Step-free entrances are available, and there are elevators for convenience.

Where is the property located in relation to key landmarks?

The hotel is situated in Richmond's business district, within a 10-minute drive of the University of Richmond and Virginia Commonwealth University. It is approximately 7.8 miles from Short Pump Town Center and 5.8 miles from Richmond Raceway.

What are the hotel's policies for guests staying with children?

Children up to 18 years old can stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms available upon request.

Candlewood Suites Richmond - West Broad

Average nightly price at Candlewood Suites Richmond - West Broad by IHG by month, last 12 months (USD)
Month	Average price
January	US$90
February	US$105
March	US$128
April	US$114
May	US$122
June	US$123
July	US$119
August	US$110
September	US$112
October	US$113
November	US$106
December	US$89

What guests think

Candlewood Suites Richmond - West Broad by IHG offers roomy suites with kitchens and good value, with many noting friendly service, but reviews often flag inconsistent upkeep and cleanliness, including worn furnishings, noticeable odors, stained linens, and occasional pests.

Location is convenient to highways, Scott’s Addition, and dining, though a few mention sketchy activity or noise in and around the parking lot at night. Amenities suit longer stays, with free guest laundry appreciated, but multiple reviewers were surprised that no breakfast is provided. Expect space and value, but check recent reviews if you’re sensitive to cleanliness or noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Useful for longer stays: multiple reviews appreciate the free guest laundry and in-room kitchens. Parking is generally easy, but on-site breakfast isn’t provided and a few note limited or missing amenities such as vending/ice and a covered entrance.

Related guest reviews

10

Toyzette

29 Jun 2025

·

Stayed 1 night

I just want to take a moment to highlight the amazing service I received from Nick at the front desk. From the moment I checked in, he was incredibly helpful and welcoming. He took the time to explain everything to me in detail, including how the free wash and dry service worked, which was such a great bonus. I also had an issue with the TV in my room, and Nick didn’t hesitate to come help me get it working. Thanks to him, my children were able to watch TV and feel more at home. Nick truly stole the show with his kindness, patience, and professionalism. After talking with him, I felt completely at ease and confident that I made the right choice in staying at this hotel. Thank you, Nick, for going above and beyond!

8

Martha

25 May 2025

·

Stayed 2 nights

Staff was really nice. Place was not dirty but cleaning could be a tad better. Beds were comfortable, I thought Candlewood Suites offered continental breakfast. If they do, it wasn’t served. My experience was good. No bad rating

8

Divinity

28 Apr 2025

·

Stayed 1 night

Didn’t revive the right type of room but we adjusted, everything else was fine, no hot breakfast or complimentary fruit or anything either

10

Ron

18 Nov 2024

·

Stayed 2 nights

Everything was great but would Like'd to have some kind of breakfast in the morning

10

John

6 Oct 2024

·

Stayed 2 nights

Very clean. They were gracious enough to give me an early check in. Laundry room was free and hotel room was very comfortable

8

adriane

10 Aug 2024

·

Stayed 6 nights

breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines

8

Christopher

16 Apr 2024

·

Stayed 2 nights

Check in process was fast and easy. The hotel had ample parking with appropriate space between stalls unlike tight spaces many hotels have. The room was clean, spacious and while basic, still very nice. The king size bed was comfortable. The only issue were the fact that the TVs in the living room and bedroom both did not work initially. After spending some time troubleshooting them we were able to get them fixed. The TV in the living room did not offer premium channels though while the one in the bedroom did. That was a disappointment. The bathroom was spacious with a walk in shower with sliding glass doors which did not leak onto the floor like so many hotel shower doors tend to do. Best of all was the affordability of the room given the size, amenities and convenience to downtown and other points of interest. Highly recommend this hotel and I would stay again.

8

Frank

5 Feb 2024

·

Stayed 1 night

Didn't like no covered entrance and parking was limited.

8

Jennifer

2 Apr 2023

·

Stayed 3 nights

Loved the complimentary laundry room! Staff was really friendly and room was clean. Only complaint was the bed frame squeaked from every little moment in rm 203. Overall will stay there again.

10

Heather

26 Mar 2023

·

Stayed 3 nights

Staff was exceptionally attentive and friendly. Free washer/dryer! Large, comfortable, and clean suite. It was perfect for soccer travel!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple guests reported odors (pet, smoke or musty), stained or short-supplied linens, pests, and worn common areas; others found rooms clean. Housekeeping standards and maintenance appear uneven across rooms and stays.

Related guest reviews

2

Glenn

22 Sept 2025

·

Stayed 1 night

My recent stay at the Candlewood Suites on West Broad Street in Richmond was, unfortunately, a huge disappointment. I booked a room that was supposed to come with a comfortable sofa bed for my daughter, but what we got was far from acceptable. The mattress on that sofa bed was covered in stains and what looked like body hair, crumbs, dirt, and other blemishes. To make matters worse, it was clear the sheets hadn’t been properly changed. When we asked the front desk to replace the bedding, we were told it was “inconvenient” because of the time of night and that they wouldn’t be able to do anything. As a result, we ended up having to put our daughter in the king-sized bed meant for us, while I slept on the couch after folding the sofa bed back up to avoid the dirty mattress. When we tried to get any form of compensation or even a refund, the hotel staff simply told us to contact Hotels.com, refusing to assist us directly. In short, the experience was frustrating and far below the basic standard of cleanliness and service that anyone should expect. I hope this review helps other travelers make a more informed choice and that the hotel management takes steps to improve their guest experience.

4

Adrienne

10 Aug 2025

·

Stayed 1 night

While myself and my travel companions checked in late it appears that I was given a pet room. I have nothing against pets as I am a dog owner however, this room reaked of pet odor/urine. I was advised that the hotel was at capacity therefore I didn't attempt to change my room. I advised the front desk of this and was merely met with a I'm sorry you didn't enjoy your stay. The lobby furniture is worn and the elevators are dirty. Also my room light shade had a hole in it. This hotel should be avoided if at all possible.

10

Derrick

4 Aug 2025

·

Stayed 2 nights

property very clean and staff nice

4

Chamond

27 Jul 2025

·

Stayed 1 night

Sheets on beddings - dirty Towels - dirty Staff - understaffed Early checkout times No pool

10

Vincent K

22 Jun 2025

·

Stayed 3 nights

Clean..Cozy and Spacious. Will come back

4

Melisa

11 Jun 2025

·

Stayed 1 night

The bathroom was pretty dirty. There was definitely some brown matter sprayed on the wall near the toilet. The buttons on the elevator were broken and I’m not sure what was underneath, but it was brown and looked very unsanitary. There was an overall stench. It’s definitely worn down and rundown..

2

Jade

8 Mar 2025

·

Stayed 3 nights

There were roaches and we couldn’t sleep due to noise. It was not clean. The place needs to be renovated and our room did not look like what was advertised. I don’t know if we just got the worst room in the place but we would not recommend this hotel.

4

Yolanda

8 Sept 2024

·

Stayed 2 nights

The location of the hotel was great, the outdoor lounge area was nice and so was the set up of the room. However, throughout my 2 day stay I killed 2 giant cockroaches. The bed was so hard and cricked. The room looked clean but had a musty smell to it.

2

Alisha M

8 Aug 2024

·

Stayed 3 nights

The hotel staff was very nice.However, the hotel needs major maintenance. It’s very muggy with poor air quality. The room air conditioner smelled like mildew when the air blew. No one should stay there.

4

David

14 Nov 2023

·

Stayed 4 nights

They lacked coffee. The room had roaches.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and practical layouts, suiting families and longer stays. Decor and furnishings are dated, bed comfort varies, and several guests cite loud or hard-to-control HVAC and some noise near elevators or common areas.

Related guest reviews

4

VICTORIA

4 Aug 2025

·

Stayed 2 nights

The bathroom had tile broken. Hallways had trash in them. Room temp kept going back to 63 after it was set to 73

6

Melek

6 Jul 2025

·

Stayed 1 night

Hotel needs to be modernized. Outdated amenities. False advertising on room appearance.

4

Belinda

22 Apr 2025

·

Stayed 3 nights

What you see online is not what you get the furniture are old and building need updated and the carpet smell and the room have a dirty smell the hallway smells overall the staff is very nice also the linen are very discolored I would never stay there again

10

Samuel

22 Apr 2025

·

Stayed 1 night

Spacious and well maintained.

6

Alison

19 Apr 2025

·

Stayed 1 night

The staff was friendly enough, and the set up of the suit room was good for our family of four. However, the hotel has a linen problem. They provided only 2 towels for 4 people. We went to the front desk and asked for two more towels, and they said we’d have to try again in the morning. Additionally, the sheets had stains. I think (hope) they were clean, but they didn’t look like nice new sheets. Additionally, the AC was oddly loud— sounded like an airplane landing. It kept my 18 year old up all night.

8

JANET

30 Mar 2025

·

Stayed 1 night

Nice apartment type room. Beds were terrible, hard as a rock.

8

Vladan

20 Nov 2024

·

Stayed 1 night

Pros: Comfortable and convenient. Close to the highway. The suite was fine and spacious, bed and bathroom were fine. Nice toiletries. Cons: The floors could have bern cleaner. The furniture is dated and we could not control the room temperature. The area is meh.

10

Scott

17 Nov 2024

·

Stayed 2 nights

Great location large rooms great amenities

10

Timothy

10 Nov 2024

·

Stayed 1 night

Very large and spacious, well kept. Wonderful check in

10

DANILO

8 Oct 2024

·

Stayed 1 night

Very spacious and clean. Incredible value.

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, accommodating front-desk staff by name. However, several report long waits, room assignment or check-in issues, poor problem resolution, and billing or deposit concerns.

Related guest reviews

10

Stephanie

30 Nov 2025

·

Stayed 3 nights

I can’t tell you enough how great the staff was here. They were so friendly and quick. We will definitely be staying here again!

2

Glenn

22 Sept 2025

·

Stayed 1 night

My recent stay at the Candlewood Suites on West Broad Street in Richmond was, unfortunately, a huge disappointment. I booked a room that was supposed to come with a comfortable sofa bed for my daughter, but what we got was far from acceptable. The mattress on that sofa bed was covered in stains and what looked like body hair, crumbs, dirt, and other blemishes. To make matters worse, it was clear the sheets hadn’t been properly changed. When we asked the front desk to replace the bedding, we were told it was “inconvenient” because of the time of night and that they wouldn’t be able to do anything. As a result, we ended up having to put our daughter in the king-sized bed meant for us, while I slept on the couch after folding the sofa bed back up to avoid the dirty mattress. When we tried to get any form of compensation or even a refund, the hotel staff simply told us to contact Hotels.com, refusing to assist us directly. In short, the experience was frustrating and far below the basic standard of cleanliness and service that anyone should expect. I hope this review helps other travelers make a more informed choice and that the hotel management takes steps to improve their guest experience.

2

Alexis

3 Aug 2025

·

Stayed 1 night

Front desk is scamming peoples card. Unauthorized truncations we actually had to file a police report over 4 separate charges that were not authorized. Tried to give us a “recipt” that was just a paper with my name on and a credi card number that wasn’t ours. They knew what they were doing and kept saying our bank is the one doing these charges. Spoke with the bank, and now police are involved. Also room was dirty. And they had a problem not finding our reservation at check in even though I had proof of reservation, $200 hotel stay turned into almost $500. We had to lock our card to stop transactions. Even after checkout and left they were still doing charges on our card.

8

MIGUEL

1 Jul 2025

·

Stayed 1 night

Easy and convenient, friendly staff.

10

Tommy

1 Jul 2025

·

Stayed 2 nights

The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.

10

Toyzette

29 Jun 2025

·

Stayed 1 night

I just want to take a moment to highlight the amazing service I received from Nick at the front desk. From the moment I checked in, he was incredibly helpful and welcoming. He took the time to explain everything to me in detail, including how the free wash and dry service worked, which was such a great bonus. I also had an issue with the TV in my room, and Nick didn’t hesitate to come help me get it working. Thanks to him, my children were able to watch TV and feel more at home. Nick truly stole the show with his kindness, patience, and professionalism. After talking with him, I felt completely at ease and confident that I made the right choice in staying at this hotel. Thank you, Nick, for going above and beyond!

4

Darryl

13 Jun 2025

·

Stayed 1 night

I was charged a $50 deposit that was never mentioned in the details on the listing. I also never received my deposit back. Also there was little to no toilet paper in my bathroom.

6

Jade

10 Feb 2025

·

Stayed 1 night

Apparently there was new staff at the front desk that was not properly trained although she was nice and I was being patient it was really unprofessional that she had to keep calling someone on the phone to figure out what to do over about 30 mins to check in

6

Robert

12 Nov 2023

·

Stayed 1 night

Some staff members at the front desk are extremely rude

4

Lakishia

27 Jun 2023

·

Stayed 1 night

The room wasnt ready when we got there at 5:30. We had a 7:30 reservation for dinner for my husbands birthday. We got there, received our room cards and headed to our room knowing we didnt have a lot of time due to our reservation time. We we got to the 2nd floor the ladies were beginning the cleaning process of our room. We went back downstairs (with all our bags and items) and asked for another room. He told me there qere no more rooms and theyd be done in 5 minutes. We went back upstairs and stood for another 15 minutes for them to finish cleaning. When we got into the room, the fridge was dirty, the bathroom was dirty, the chair had tons of nasty stains on it and we were disappointed. I didn't get pictures of the nasty chair because we were in a rush and i forgot when we got back.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, Scott’s Addition, the University of Richmond, and nearby dining like Denny’s; parking is generally straightforward. A few guests noted busy or industrial surroundings and occasional sketchy activity or noise outside at night.

Related guest reviews

4

Jose

13 May 2025

·

Stayed 3 nights

The place wasn’t clean, but location was convenient to us and easy parking.

10

Madelein

28 Apr 2025

·

Stayed 1 night

Good location

10

Sandy

12 Apr 2025

·

Stayed 1 night

Great location for Scott’s addition.

10

Julie

20 Mar 2025

·

Stayed 1 night

Convenient location. Nice area. Dennys in the parking lot next door.

10

Deborah

6 Aug 2024

·

Stayed 1 night

Easy access from the highway, pleasant staff, large, clean and comfortable room and great location for my needs on this date!

8

Leiah

1 Aug 2024

·

Stayed 2 nights

Room was nice, area was perfect

10

David

14 May 2024

·

Stayed 1 night

This is a GREAT hotel! Clean, roomy, pleasant staff. The only negative I saw was the property adjoining the hotel is a bit industrial and dirty. Definitely plan to stay there again.

8

Christopher

16 Apr 2024

·

Stayed 2 nights

Check in process was fast and easy. The hotel had ample parking with appropriate space between stalls unlike tight spaces many hotels have. The room was clean, spacious and while basic, still very nice. The king size bed was comfortable. The only issue were the fact that the TVs in the living room and bedroom both did not work initially. After spending some time troubleshooting them we were able to get them fixed. The TV in the living room did not offer premium channels though while the one in the bedroom did. That was a disappointment. The bathroom was spacious with a walk in shower with sliding glass doors which did not leak onto the floor like so many hotel shower doors tend to do. Best of all was the affordability of the room given the size, amenities and convenience to downtown and other points of interest. Highly recommend this hotel and I would stay again.

8

Frank

5 Feb 2024

·

Stayed 1 night

Didn't like no covered entrance and parking was limited.

10

Willie

29 May 2023

·

Stayed 3 nights

Nice and affordable. Convenient to downtown (Richmond Convention Center) without being downtown.

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AI-generated summary based on recent guest reviews

Dining

There is no complimentary breakfast, which surprised many; one review noted a simple breakfast. Suites include kitchens for self-catering, and some guests used nearby options like Denny’s.

Related guest reviews

8

Martha

25 May 2025

·

Stayed 2 nights

Staff was really nice. Place was not dirty but cleaning could be a tad better. Beds were comfortable, I thought Candlewood Suites offered continental breakfast. If they do, it wasn’t served. My experience was good. No bad rating

8

Divinity

28 Apr 2025

·

Stayed 1 night

Didn’t revive the right type of room but we adjusted, everything else was fine, no hot breakfast or complimentary fruit or anything either

10

Julie

20 Mar 2025

·

Stayed 1 night

Convenient location. Nice area. Dennys in the parking lot next door.

8

Chiquita

3 Feb 2025

·

Stayed 2 nights

I enjoyed my stay but I cannot give it a 5 star because you get what you pay for. They did not have continental breakfast which I thought and also the bathroom was clean but no clean towels. Bedroom was nice the mattress was comfortable but it was hair that wasn't mine all in the sheets in one of the 2 beds.

10

Ron

18 Nov 2024

·

Stayed 2 nights

Everything was great but would Like'd to have some kind of breakfast in the morning

8

adriane

10 Aug 2024

·

Stayed 6 nights

breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines

8

Jennifer

4 Aug 2024

·

Stayed 3 nights

Front desk lady was friendly. Hotel is a little out dated. The breakfast was good.

10

Natasha

21 Apr 2024

·

Stayed 1 night

Great price for the suite! Only wish they had free breakfast but was able to use the kitchen.

10

Pamela

31 Jul 2023

·

Stayed 1 night

Check in was quick and simple. The room was very clean. I enjoyed having a kitchen with a full sized refrigerator and the complimentary popcorn was a hit. Denny’s was walking distance away and we enjoyed dinner there.

4

Christopher J

18 Jan 2023

·

Stayed 1 night

This hotel is run down. Also why no breakfast? For this price I paid, I would have expected breakfast included. Instead, we have pretty dismal coffee, horrible creamer for it, etc. Really poor in that regard.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $123	3 $128	4 $123	5 $123	6 $137	7 $143
8 $92	9 $120	10 $112	11 $120	12 $140	13 $194	14 $160
15 $105	16 $120	17 $120	18 $126	19 $132	20 $155	21 $159
22 $97	23 $120	24 $113	25 $126	26 $182	27 $155	28 $166
29 $102	30 $113

Candlewood Suites Richmond - West Broad by IHG

Prices for Candlewood Suites Richmond - West Broad by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Studio Suite (Room Type Assigned At Check-In)

Suite, 1 Bedroom

Studio Suite, 1 King Bed

Suite, 1 Bedroom (2 Queen Beds)

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Suite, 1 Bedroom (1 King Bed)

Suite, 1 Bedroom, Accessible (Communication Accessible)

Guest reviews of Candlewood Suites Richmond - West Broad by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Richmond - West Broad by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $124	26 $129	27 $129	28 $123	29 $125	30 $143	31 $137