Name: Crowne Plaza Solihull by IHG
Address: 61 Homer Road, Solihull Town Centre, Solihull, Solihull District, England, United Kingdom, Birmingham (and vicinity), West Midlands, GB
Price range: $34–$428 per night
Rating: 8.63

What guests think

At Crowne Plaza Solihull by IHG, guests consistently praise the friendly, proactive staff and central location by shops and restaurants, alongside generally comfortable, spacious rooms and a well-liked breakfast, with a pool, gym and sauna appreciated.

Common frustrations include slow, understaffed bar or restaurant service and, at times, early bar or kitchen closures. Several reviews mention noise from events, nearby lifts or outside, plus fire alarms, and families note limited pool access in the evening. Parking is available but charged, and a few guests found Wi-Fi unreliable or rooms dated with maintenance quirks. Expect a friendly, convenient base with solid comforts and some operational niggles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the pool, gym and sauna, plus on-site parking and a pleasant bar/lounge, though parking carries a nightly fee. Some note dated or underwhelming leisure areas and limited family pool hours.

Related guest reviews

4

Neil

Oct 4, 2025

·

Stayed 1 night

Room was very tired and the opposite lifts so noisy. Two disappointed children told they couldn’t use the pool after 7pm. Fire alarm and evacuation at 445am.

10

Serena

Aug 12, 2025

·

Stayed 3 nights

Beautiful hotel, welcoming staff, there is a pool, gym & sauna there with the shopping centre opposite absolutely perfect. Great place to stay!

6

Anton

Nov 30, 2025

·

Stayed 1 night

Staff was good. I was disappointed about the leisure facilities

10

Jackie

Feb 26, 2024

·

Stayed 1 night

Hotel was very nice plenty of parking although it cost £10 for 24 hours, very clean, breakfast was nice with plenty of choice regularly roped up.

10

Jackie

Aug 14, 2025

·

Stayed 1 night

Lovely hotel we have stayed here several times. Bed comfortable, large bathroom, indoor swimming pool, nice lounge bar area, nice large choice buffet breakfast, onsite parking £10 for 24 hours.

10

Faith

Sep 8, 2024

·

Stayed 1 night

It was a lovely place to relax and have a lovely little weekend away. The pool/ hot tub are a perfect place to relax after a long day of shopping.

4

David

Nov 9, 2024

·

Stayed 1 night

Property location is very good and convenient. However check in was poor and badly understaffed with no corporate checkin system. Leisure facilities are shocking and belong in the 80s!

10

Jackie

Jun 23, 2025

·

Stayed 1 night

Lovely hotel walking distance of Solihull shops, bars and restaurants. We only ate breakfast which had plenty of choice from cooked to continental. Nice room and bathroom with plenty of space. Didn’t use swimming pool this time but previously it’s been nice. On-site parking at cost £10 per day.

10

Hiren

Dec 24, 2023

·

Stayed 1 night

Really nice hotel. Well located in Solihull city centre. Lovely big room. Pool etc were great with great staff. Great breakfast. Small gripe regarding breakfast we were not advised some items were chargeable, but aside from that all was good!

10

julie

Mar 7, 2025

·

Stayed 2 nights

From the minute we arrived to the minute we left the staff and the service of this hotel was fantastic. They were happy and extremely helpful. My husband is gluten free and they cater for his needs at breakfast with kindness. It made his stay pleasant and inclusive. The hotel had been done up since we last stayed and it's been nicely transformed. Leisure facilities weren't amazing but staff were still very helpful Room was spacious and comfortable with everything we needed.

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Cleanliness

Reviews frequently describe the hotel and rooms as clean, with housekeeping generally reliable. A few guests reported issues such as dust, bathroom mold, or carpets needing a deeper clean.

Related guest reviews

10

Shauna

Aug 24, 2024

·

Stayed 1 night

The hotel was amazing, very clean

10

I M

Nov 9, 2025

·

Stayed 1 night

Clean hotel very comfortable beds staff very helpful and very welcoming 5✨

10

June

Nov 26, 2025

·

Stayed 2 nights

Josh on reception always very helpful Clean rooms Comfortable stay

10

Peter

May 30, 2025

·

Stayed 1 night

It was a very pleasant stay, rooms were clean, comfortable and modern. Food (dinner and breakfast) really good quality. Staff made us feel welcome at every turn.

10

Minesh

Apr 21, 2023

·

Stayed 1 night

Great staff and very clean hotel and well run.

10

Mojisola

Apr 2, 2023

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Stayed 2 nights

Very clean and Quite hotel ,good Breakfast and close to shopping centre.

10

Donald

Jul 31, 2025

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Stayed 1 night

Really lovely room (317) only thing I would say was it’s quite noisy right next to the lifts with the occasional inconsiderate guest. Not the hotels fault, just people’s post Covid attitude. Room was very clean and top quality toiletries.

10

Nervine

Dec 26, 2023

·

Stayed 1 night

The hotel was very lovely and newly renovated. The staff were nice and respectful and the room spacious and very clean

2

Sadie

Jul 29, 2025

·

Stayed 2 nights

Room was tired, dusty and evidence of mold in the bathroom. No hot water when the

10

Carol

Jun 14, 2025

·

Stayed 2 nights

The hotel was very clean. The pool , jacuzzi etc was a lovely bonus sifter a day out as well. The staff without exception very very friendly and you could not fault any of them. We will definitely be back . Thank you all

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Rooms

Rooms are often spacious and comfortable, with some modern touches, but several guests mention noise near lifts or from outside. Isolated drawbacks include hard pillows or beds, patchy Wi-Fi, heating/cooling quirks, dated décor, or limited natural light in a few rooms.

Related guest reviews

4

Neil

Oct 4, 2025

·

Stayed 1 night

Room was very tired and the opposite lifts so noisy. Two disappointed children told they couldn’t use the pool after 7pm. Fire alarm and evacuation at 445am.

8

Susana

Apr 7, 2023

·

Stayed 1 night

The room is cold. The heater did not work

8

ANNA

Aug 14, 2024

·

Stayed 1 night

I stay in this hotel often with work and the service is alwasy great, but Josh on reception was particulary lovely when we checked in yesterday. We upgraded to a suite which was large and spacious, and the bed was huge! However, it was a little tired and the patio was rather uninspiring with no furniture or plants and so we didn't actually use it despite the weather being glorious. Overall this is a good hotel, the breakfast is great and the staff are all very couteous and helpful, nothing is too much trouble, but for the premium suite, I had expected a little more luxurious room with a more premum feel.

8

Przemyslaw

Nov 30, 2024

·

Stayed 1 night

The rooms were spacious, clean and modern. Very comfortable beds and all the standard facilities. Room service was lacking vegetarian or vegan options. Great for a one night stay.

6

Carolann

Jul 21, 2023

·

Stayed 1 night

Lovely hotel, great food & staff. Unfortunately the room on top floor had a window so high that there was no way to see out of it, when my mother mentioned it at reception she was told they couldn't move her. She was left feeling claustrophobic - at STG £217 for a night - it's not good enough from a hotel of this standard

8

VERONICA

Jan 4, 2025

·

Stayed 7 nights

The bed was hard and the pillows even harder. I had permanent neck for the week I was staying there. The lighting in the room was abysmal.

8

Holly

Jul 2, 2025

·

Lovely hotel. Lots of plugs near bed good for guests with medical equipment. Beds are very comfortable! Unfortunately i was in a room near the loft and even with ear plugs i was woken repeatedly and ended up giving up on sleep at 5am and getting up for a shower. Hotel staff didnt seem bothered when i told them of my poor night sleep. Bathroom- good shower, shampoo, body wash provided. Room has iron and ironing board plus brew area and small fridge. Hair drier and tv in room also. Overall i would recommend. The food was really nice i ate tea at the hotel and breakfast and it was lovely. I didnt get round to using the gym or pool but the timings for opening seemed really good

6

katie

Oct 30, 2024

·

Stayed 2 nights

Over all hotel was good with friendly and helpful staff especially in the dining area. However our room was extremely noisy with air conditioning units right out side the window - it did not help that the windows are single glazed and offer no sound protection what so ever!! We where also astonished that when checking out we had to pay a car parking fee (£10 per night) Not sure why they are charging guest to park their car when they are already paying a substantial fee to stay in the hotel!!!

8

Louisa

Jul 29, 2024

·

Stayed 2 nights

Great location, large and spacious room. Very quiet. Hotel a bit tired looking and breakfast was a bit chaotic but I would stay here again. Watch out for the parking fee which we were surprised with at check out.

8

Joseph

Feb 18, 2024

·

Stayed 5 nights

Nice hotel and location The only real downside was the Wi-Fi was useless. Struggled to send an email on it

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Service

Service is a strong point, with many praising friendly, helpful front-desk and restaurant teams who go the extra mile. However, bar and restaurant staffing can be thin at busy times, leading to slow responses and occasional lapses.

Related guest reviews

6

Sadonna

Aug 26, 2025

·

Stayed 1 night

The hotel had one elevator working on a weekend with weddings which made it a bit backed up. The bar and kitchen closed quite early which seemed odd. Staff at the front desk and fitness center were wonderful.

8

Victoria

Jun 29, 2025

·

Stayed 2 nights

I’ve stayed at this hotel twice now for conferences, in 2023 and 2025 and had a good time both times. The hotel is well located, close to a mall with shops/dining options, the staff are friendly and generally helpful, but I have to say they really need to sort the bar out. On a busy evening you can wait 15-20 mins for a drink because despite operating as an event space they generally only have 2 people on the bar and these are obviously not experienced bar staff. It was like it in 2023 and was just as bad this time. They do their best but it could be so much better. The service at the bar is my only negative about this hotel.

8

Nadine

Sep 21, 2025

·

Stayed 1 night

Rooms were spacious, clean and comfortable. Lisa who booked my group booking was amazing helpful and very professional..credit to the hotel. My only issue was the conference room aircon was heating the room rather than cooling, and the USB portal was faulty, so our presentation had to be presented on laptop..i did speak to reception as few times but they did not send anyone...the room got so warm we had to sit outside in the lobby to work

10

June

Nov 26, 2025

·

Stayed 2 nights

Josh on reception always very helpful Clean rooms Comfortable stay

10

Glen

Aug 8, 2024

·

Stayed 1 night

Hotel was lovely and staff all great and helpful, Josh on reception particularly so. Couple of issues with room booking but all sorted ahead of my trip. A real gem of a hotel and always a pleasure to stay!

2

Anwar

Dec 12, 2022

·

Stayed 3 nights

Certain members of staff at Reception (not all) unbelievably rude. Asked for the shower to be fixed as it continulusly dripped after use and made noise, was advised by man at reception that maintenance would attend. They never did, throughout my stay (3 nights). My wife asked if the room could be cleaned by housekeeping in the evening, instead of a polite acknowledgement she was corrected on her grammar. On the third night, guests next door played loud music and made noise throughout the night. The night manager attended twice to question the guests, but they continued to be disruptive. It was only at 5am when I attended the reception in person, I was offered an alternate room to sleep in. I was woken by housekeeping at 9am, because they were not informed I was in the room. This is not a hotel I will stay at again, and it has made a very bad reputation to the IHG brand. I will be grateful for the general manager to contact me to address these issues.

10

May

May 28, 2024

·

Stayed 2 nights

It was amazing. I enjoyed my time here and I was looked after by Jessica and Josh. They looked after me well and eased my anxiety throughout my stay. Thank goodness for them.

6

NICHOLAS

Jun 22, 2025

·

Stayed 1 night

Reception staff were good. Bar staff poor. Breakfast staff all stood together ignoring customers is poor. Breakfast was good. Room was good although the lift was a bit noisy.

10

Marie

Nov 2, 2025

·

Stayed 1 night

Arrived from a late flight after 1am...the 2 staff members on reception were so pleasant and helpful, really enjoyed chatting with one as he served us a drink. Very comfotable rooms and a great breakfast. Highly recommend this hotel

10

Hayleigh

Nov 30, 2025

·

Stayed 1 night

Really helpful staff

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Location

Central Solihull position opposite shops and dining, handy for the NEC, airport and transport, is widely praised. Some guests noted late-night or roadwork noise.

Related guest reviews

10

Lisa

Nov 3, 2024

·

Stayed 1 night

Great location for us, lovely hotel good standard as always with a IHG - Crowne Plaza hotel.

10

Morgan

Oct 10, 2024

·

Stayed 1 night

Nice hotel in Solihull, just opposite lots of restaurants which is very convenient. Polite staff, good breakfast. Far more pleasant and better value than the airport hotels and only 10 mins from Birmingham airport.

8

Mark

Oct 3, 2025

·

Stayed 2 nights

Great location in Solihull for a business trip.

10

Tracy

Dec 10, 2023

·

Stayed 2 nights

Good central location that made it easy for us to travel around the area including Leamington Spa, Warwick and the National Motorcycle museum

10

Owen

Mar 16, 2025

·

Stayed 2 nights

Location was ideal

10

Jackie

Jun 23, 2025

·

Stayed 1 night

Lovely hotel walking distance of Solihull shops, bars and restaurants. We only ate breakfast which had plenty of choice from cooked to continental. Nice room and bathroom with plenty of space. Didn’t use swimming pool this time but previously it’s been nice. On-site parking at cost £10 per day.

10

Marcus

Aug 5, 2023

·

Stayed 2 nights

Great location.

10

Peter

Jun 29, 2024

·

Stayed 1 night

All the staff were so friendly and helpful. Really good position for where we needed to be though was a bit noisy later on at night near to the hotel.

10

Richard

Oct 31, 2024

·

Stayed 2 nights

Stayed while at the NEC. Good hotel in the centre of Solihull plenty of shops and restaurants nearby.

8

Sheik

Nov 8, 2024

·

Stayed 1 night

Good location close to airport but in a homely location

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Dining

Breakfast is widely reviewed as good with plenty of choice, while dinner quality is generally liked. Recurring issues are slow bar/restaurant service, items unavailable on the menu, occasional lukewarm food, and early bar or kitchen closures.

Related guest reviews

10

Aqeel

May 11, 2024

·

Stayed 1 night

Very pleasant stay, nice and clean hotel. Some food at breakfast was a little lukewarm but still enjoyable.

6

Sadonna

Aug 26, 2025

·

Stayed 1 night

The hotel had one elevator working on a weekend with weddings which made it a bit backed up. The bar and kitchen closed quite early which seemed odd. Staff at the front desk and fitness center were wonderful.

8

graham

Feb 26, 2024

·

Stayed 2 nights

Comfortable hotel, good facilities, friendly helpful staff. Food good, though did have a long wait one night even though not particularly busy. Would stay again.

8

Cecile

Feb 13, 2025

·

Stayed 1 night

The hotel was great but unfortunately, quite a few things were not available on the evening menu and I was only told after placing the order with the waitress (3 times???). I think next time I'll eat elsewhere but sometimes, it is not convenient.

10

Peter

May 30, 2025

·

Stayed 1 night

It was a very pleasant stay, rooms were clean, comfortable and modern. Food (dinner and breakfast) really good quality. Staff made us feel welcome at every turn.

6

NICHOLAS

Jun 22, 2025

·

Stayed 1 night

Reception staff were good. Bar staff poor. Breakfast staff all stood together ignoring customers is poor. Breakfast was good. Room was good although the lift was a bit noisy.

10

Jackie

Jun 23, 2025

·

Stayed 1 night

Lovely hotel walking distance of Solihull shops, bars and restaurants. We only ate breakfast which had plenty of choice from cooked to continental. Nice room and bathroom with plenty of space. Didn’t use swimming pool this time but previously it’s been nice. On-site parking at cost £10 per day.

10

Hiren

Dec 24, 2023

·

Stayed 1 night

Really nice hotel. Well located in Solihull city centre. Lovely big room. Pool etc were great with great staff. Great breakfast. Small gripe regarding breakfast we were not advised some items were chargeable, but aside from that all was good!

10

Marie

Nov 2, 2025

·

Stayed 1 night

Arrived from a late flight after 1am...the 2 staff members on reception were so pleasant and helpful, really enjoyed chatting with one as he served us a drink. Very comfotable rooms and a great breakfast. Highly recommend this hotel

8

Michael

Jun 21, 2024

·

Stayed 2 nights

Great amenities and property. Located not too far from the Airport and next to a mall and an outdoor pedestrian only street with shops and food fair. Various local pubs to choose from. Less one star because the holiday restaurant service is really slow and sometimes just not attentive waited 30min before I had to go to the bar myself and place an order. Good thing the Euros were on TV. But the food was great. Try the chicken curry!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$168
March	$166
April	$154
May	$147
June	$163
July	$153
August	$120
September	$187
October	$160
November	$161
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $123	5 $131
6 $114	7 $183	8 $428	9 $181	10 $91	11 $128	12 $136
13 $88	14 $182	15 $264	16 $422	17 $115	18 $92	19 $142
20 $88	21 $211	22 $335	23 $34	24 $111	25 $101	26 $206
27 $94	28 $142	29 $188	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $221	3 $164
4 $85	5 $133	6 $372	7 $344	8 $129	9 $155	10 $250
11 $116	12 $170	13 $339	14 $358	15 $198	16 $186	17 $198
18 $93	19 $159	20 $206	21 $137	22 $107	23 $80	24 $107
25 $93	26 $107	27 $133	28 $172	29 $111	30 $167	31 $111

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Monthly average prices

About this property

Location

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What guests think

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