Name: Hotel Jan
Address: ul. Grodzka 11, Kraków, Poland, Kraków, Lesser Poland Voivodeship, PL
Price range: US$86–US$204 per night
Rating: 9.03

What guests think

Across reviews, Hotel Jan stands out for its prime Old Town location and overall cleanliness, with friendly, helpful staff and satisfying breakfasts; recurring downsides include street noise in front-facing rooms, small or dated rooms, and elevator or parking limitations.

Many guests found rooms spacious and comfortable, though some had skylights instead of windows or interior steps that can be awkward. Service draws strong praise, with staff arranging transfers and tours and responding to requests. Breakfast is commonly rated very good with solid variety, though a few call it basic. A practical choice for travelers who want to be steps from the sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Vehicle access is limited in the pedestrian zone and there is no on-site parking. The lift is small and does not reach the top floor, and there is no bar or on-site restaurant (a former bar now operates as a coffee shop).

Related guest reviews

10

Angela

4 Apr 2024

·

Stayed 2 nights

Olga at the front desk was extremely helpful and kind. I would stay here again for the convenience to the Old Town. Only disadvantage was no parking available. We parked in a 24 hour lot approximately a 20 minute walk from the hotel.

10

Piotr

16 Mar 2023

·

Great please to stay. Great location, good breakfast. Only think I don’t like is no parking. If you have a car you are on your own.

8

Sam

8 Sept 2024

·

Stayed 3 nights

Liked where it was located except no car pickup or drop off at hotel

8

Christopher

6 Jul 2024

·

Stayed 1 night

Location is fantastic but the room decor is dated. Also, the elevator does not reach the top floor so we had to carry our suitcases up the stairs. Our room had a skylight and the front desk attendant could not figure out how to close them. She messaged the manager but still could not close them. We had to sleep one night with them open and it was quite bright early in the morning which made it difficult to sleep. The problem was corrected the next day by the maintenance crew but we had to keep the blinds closed for the rest of our stay.

8

Victoria

19 Aug 2024

·

Stayed 2 nights

Hotel Jan has tiny elevator & low level AC, but an excellent location (heart of old town) & nice breakfast- room was large and comfortable. Pillows need more oomph.

10

Marek

5 Aug 2023

·

Cannot beat the location - a minute’s walk from the central square of Krakow. Staff was friendly and helpful. Breakfast choices a bit limited, but it is a small hotel - there are plenty of other options nearby. The nearest road for car traffic is maybe 50 meters from the hotel, with a taxi stand right there. Would definitely consider staying here again.

10

Piera

24 May 2024

·

Stayed 4 nights

Nice, quiet hotel a stone's throw from square . Staff very friendly and helpful No longer has a bar, since Covid space has now become a coffee shop. Would definitely recommend.

8

Julie

18 Jun 2024

·

Stayed 3 nights

As people have said the hotel is in a great location. Just a warning. If you book the cheapest room it’s on the fifth floor. The lift only goes to the fourth floor. We are in our 60s but very fit. No one offered to help us carry our luggage from the fourth to fifth floor up the stairs. Also, There were no windows in our room. There were skylights in the room and bathroom. One good thing about that though was it was quiet. We could hear noise from the street in the bathroom but not the bedroom.

2

alan

25 Mar 2023

·

Stayed 5 nights

lift me wife is in a wheelchair the doors of the lift would not close until she got out of the chair and fold it up.it is very small my wife and myself ware squashed in the liftt. no bar on site .no restaurant .would not recommend this hotel to anyone avoid at all times.

8

mylena

11 Sept 2024

·

Stayed 2 nights

Hotel muito proximo da principal praça da idade e dos pontos turisticos. Facil locomoção a pé para todos os lugares. importante dizer que carros não chegam até a frente do hotel, mas chegam bem próximo (aproximadamente 100 metros). Poucas pessoas falam ingles o que dificulta a comunicação, mas nada que o translator não ajude.Imprescindível ter um chip de internet. Principalmente os motoristas de taxi, nao falam ingles. Foram poucas as pessoas que encontramos que fala ingles.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and common areas. A few note minor issues like lingering odors or an occasional housekeeping lapse.

Related guest reviews

10

Esther

30 Dec 2025

·

Stayed 1 night

Excellent location and very clean

10

ROD

7 Nov 2024

·

Stayed 4 nights

The location was perfect, just inside the pedestrian zone of the old town. The staff were really friendly and spoke English. They arranged taxis to and from the airport. The room was spotlessly clean. Would use again

2

Erik

29 Oct 2024

·

Stayed 2 nights

Det luktade rök i rummet. Gammal instängd.

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10

Joshua

1 Mar 2025

·

Stayed 2 nights

L'hôtel est idéalement situé dans le centre de Cracovie. Le personnel à la réception est sympathique et à l'écoute. L'hôtel et la chambre étaient très propres, ma chambre était très spacieuse et la salle de bain très agréable. Le petit-déjeuner est disponible sous forme de buffet et propose un vaste choix pour satisfaire tout le monde.

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10

Andrea

15 Aug 2025

·

Stayed 4 nights

Great location, spotlessly clean, friendly helpful staff. An amazing breakfast every morning! We were at the front of the hotel on main road to the square so it could get noisy at night with window open, however the aircon is good so quiet with the window closed. Would definitely recommend this hotel, great value for money too.

10

Deborah

29 Dec 2025

·

Stayed 3 nights

Room was spotless, all areas are very clean. Great coffee machine in the room. And free water in the lobby

10

Urszula

21 Mar 2024

·

Stayed 3 nights

Excellent location and very friendly service. You can check in a bit earlier if the room is ready and there’s a space where you can leave your luggage. We had a feeling that cleaning was rushed as we’d found food left over from previous guests in our fridge…Overall good value for money considering it’s prime location.

10

David

25 Jan 2026

·

Stayed 2 nights

Room was very clean.

10

Jefferson

25 Jan 2026

·

Stayed 1 night

The hotel is very well located, the service was excellent, and the room was impeccably clean. I highly recommend it.

8

Fiona

29 Oct 2023

·

Stayed 2 nights

Fantastic service very friendly. And helpful. But the room smelled a bit funny. Like damp or musty. Bit seemed clean enough. Couldn't get hot water for a bath but shower was ok. Warm enough. Very central. Excellent location

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious and comfortable, while some feel small; top-floor rooms may have skylights only and interior steps. Street-facing rooms can be noisy, the elevator does not reach the highest floor, and air conditioning is occasionally faulty.

Related guest reviews

10

Pete

25 Apr 2023

·

Stayed 3 nights

Perfect location, just a couple of minutes from the main square. We had a room at the back on the 5th floor, and enjoyed panoramic views over Krakow, in a bright, spacious room, with air conditioning to cope with changing temperatures outside. All the staff we encountered were lovely and very welcoming. To top it all, the continental breakfast included had just the right selection of different items for a great start to the day With the windows open, the location can be a little noisy, but absolutely fine with the windows shut if that was ever an issue.

8

Christopher

6 Jul 2024

·

Stayed 1 night

Location is fantastic but the room decor is dated. Also, the elevator does not reach the top floor so we had to carry our suitcases up the stairs. Our room had a skylight and the front desk attendant could not figure out how to close them. She messaged the manager but still could not close them. We had to sleep one night with them open and it was quite bright early in the morning which made it difficult to sleep. The problem was corrected the next day by the maintenance crew but we had to keep the blinds closed for the rest of our stay.

10

Katarzyna

2 Aug 2025

·

Stayed 1 night

Great location and very nice hotel with spacious rooms. Very helpful staff on premises! Don't hesitate to stay here!!

8

Victoria

19 Aug 2024

·

Stayed 2 nights

Hotel Jan has tiny elevator & low level AC, but an excellent location (heart of old town) & nice breakfast- room was large and comfortable. Pillows need more oomph.

6

Els-Mari

27 Sept 2025

·

Stayed 3 nights

Helt ok hotell. Vårt rom var litt lite. Det beste med hotellet var beliggenheten.

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8

Peter

26 Aug 2025

·

Stayed 4 nights

Överlag ett bra hotel som i vårt tycke låg väldigt centralt till det man behöver se i Krakow. Men testa ACn direkt för på rum 15 fungerade den inte riktigt som den ska och ha fönstret öppet är ljudet från gatan väldigt störande.

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10

Christopher

5 Jul 2024

·

Stayed 3 nights

Great location for exploring the old town. Rooms are a little outdated in terms of decor and elevator doors not reach top floor.

8

Julie

18 Jun 2024

·

Stayed 3 nights

As people have said the hotel is in a great location. Just a warning. If you book the cheapest room it’s on the fifth floor. The lift only goes to the fourth floor. We are in our 60s but very fit. No one offered to help us carry our luggage from the fourth to fifth floor up the stairs. Also, There were no windows in our room. There were skylights in the room and bathroom. One good thing about that though was it was quiet. We could hear noise from the street in the bathroom but not the bedroom.

10

Gemma

3 Mar 2024

·

Stayed 2 nights

Great room looking out onto the main street just off the Main square. Comfy bed. Clean,modern bathroom. Staff polite and helpful. Room clean and modern. Great coffee shop next door. Can be noisy during the night as people outside drinking, however location makes up for this.

10

Kaitlyn

28 Aug 2024

·

Stayed 2 nights

Absolutely loved this place and so happy I did my research and found it. I took my dad here with me and got the Deluxe Double room. It was very spacious and the bathroom was huge as well! The room overlooked the Main Street but I did not feel that it was loud by any means. The beds were very comfortable and the ac worked wonderfully. The staff was extremely welcoming as well. The breakfast included was fantastic. I couldn't believe how centrally located this hotel was it was amazing to walk out at any time of the day to grab food or drinks or just for a walk. When we go back to Krakow we would stay here no questions asked.

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Service

Staff are widely described as friendly, helpful, and proactive, often arranging airport transfers and tours. Issues raised are generally addressed promptly.

Related guest reviews

10

Jane

31 May 2025

·

Stayed 4 nights

Driver picked us up( arranged with hotel) good rate. And arranged transport also for return. Staff friendly and helpful ( all) Breakfast good / linen changed .. Nice and quiet too! ( 26/5 to 30/5/25) If returning to Krakow I would book here again. No real complaints only a bit of a trip hazard in our room. Which was written in Polish !

10

Allan

8 Aug 2024

·

Stayed 3 nights

A calm respite amongst the hustle and bustle outside. Good variety buffet breakfast. Exceptional friendly staff.

10

ROBERT

20 Sept 2024

·

Stayed 4 nights

Reception staff were very helpful

10

Lyndis

10 Sept 2023

·

Stayed 2 nights

We have stayed at Hotel Jan several times, and always found it very comfortable and convenient. The staff is welcoming and consistently helpful.

10

ROD

7 Nov 2024

·

Stayed 4 nights

The location was perfect, just inside the pedestrian zone of the old town. The staff were really friendly and spoke English. They arranged taxis to and from the airport. The room was spotlessly clean. Would use again

10

Pamela

8 Feb 2026

·

Stayed 3 nights

O hotel é bem localizado, ao lado da praça principal. Muitos lugares para comer e visitar. Os quartos são grandes, camas confortáveis, banheira e chuveiro ótimos. Há água grátis, assim como a cafeteira no quarto para se servir gratuitamente também. A recepção é ótima, tirou todas as dúvidas, inclusive reservou os tours da Mina de Sal e Auschwitz (pagamentos em cash, não aceitava cartão) e nos atenderam super bem. Sobre a cidade: espetacular. Povo animado, vida noturna fascinante e ótimos restaurantes, em especial, o Ali Baba Kebab!

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10

Hilde

20 Aug 2024

·

Stayed 4 nights

Flott hotell og de i resepsjonen hjalp oss med biletter og etc. Kommer gjerne igjen til hotell Jan.

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10

Wayne

20 Oct 2025

·

Stayed 3 nights

Very well located excellent service great breakfast

10

Kathleen

30 Dec 2024

·

Stayed 7 nights

Great location right in the heart of the Main Square. Hotel is very clean, breakfast menu is great! Staff are very friendly and accommodating. If you would like to book day trips outside Krakow, I highly recommend to organize with the hotel as they will take care of everything.

10

Ashley

6 Dec 2024

·

Stayed 3 nights

Brilliant location for sightseeing around the old town Lots of restaurants and shops within easy walking distance. Staff very friendly and speak perfect English

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Location

Repeatedly praised for being steps from the Main Square in Krakow’s Old Town, with easy walking access to attractions, dining, and transport. Car access and parking are limited due to the pedestrian zone.

Related guest reviews

10

Philip

6 Jun 2025

·

Stayed 4 nights

Right in the square what a great place to stay.

10

Esteban

27 Apr 2023

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Stayed 4 nights

Hotel is right in the city center. 2 minute walk to main plaza, 10 min walk to the Royal palace. Great dining options around the hotel. Tram station near the hotel.

8

Philip

12 Jun 2025

·

Stayed 2 nights

At the Square in Old Town

8

GREG

11 Jun 2025

·

Stayed 1 night

Perfect location in Krakow.

10

Christine

9 Jul 2025

·

Stayed 1 night

Great location

10

Larysa

21 Jun 2024

·

Stayed 2 nights

Excellent location, convenient for getting picked up for tours, great restaurants and culture. 👌

10

David

13 Jul 2025

·

Stayed 4 nights

Couldn’t fault it the hotel was in a prime location just of main square in a pedestrian area. Our room was a nice size and the hotel was immaculate. Breakfast was very good and the staff were all friendly. If I was visiting Krakow again would definitely choose this hotel.

8

Mark

10 Sept 2025

·

Stayed 4 nights

Perfectly situated in the centre of town, near the castle, salt mines are twenty minutes away by bus. Bars and restaurants close by.

10

Knut Dag

20 Jun 2025

·

Stayed 3 nights

Sentral beliggenhet i Gamlebyen Utmerket frokost. Gåavstand til steder verdt å se

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10

GARY

20 Sept 2025

·

Stayed 3 nights

Great location on one of the main streets of old town right next to the main square and must see sites. Friendly staff with 24 hr reception

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Dining

Breakfast is frequently rated very good to excellent, with a solid and varied selection, and often considered worth having. A minority found it basic or in need of more options.

Related guest reviews

10

Monika

28 Sept 2025

·

Stayed 3 nights

Very good and breakfast was tasy and fredh

8

Sylvia

30 Sept 2024

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Stayed 4 nights

Central and clean - breakfast is basic

10

Harmeet

4 Jul 2024

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Stayed 6 nights

Fabulous Hotel! Excellent service by the reception and kitchen staff. Housekeeping is timely and professional. The breakfast is one of the best I’ve ever had. Hotel is in a perfect location - heart of the main square. Our room was huge, lovely and comfortable. Fast and reliable WiFi all around the Hotel. My only suggestion is for the Hotel to improve the quality of the hand wash and shower gel.

8

Karen

17 Apr 2024

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Stayed 4 nights

Really well located and close to all local amenities. Very central. Lovely building. A couple of the rooms were a bit cramped, mine was lovely. Breakfast not great

10

Elizabeth

21 Oct 2025

·

Stayed 4 nights

Excelente localização. Bom quarto, ótimo café da manhã. Excelente atendimento dos recepcionistas. Agradecemos em especial a Karolina.

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10

Wayne

20 Oct 2025

·

Stayed 3 nights

Very well located excellent service great breakfast

10

KinYing Anna

7 Jun 2024

·

Stayed 3 nights

My family and I had a wonderful stay here for 3 nights. It has exceeded our expectations and so much more! The air conditioned room is spacious and clean, all essential amenities are included like kettle, shower gels, hairdryer etc. We paid a little extra for the breakfast buffet, it was great and had so much variety to choose from hot/cold food. It is so worth it I highly recommend! The hotel has a lift too which is convenient. The location is right by the main square with groceries shops, McDonald, restaurants & cafes, shops, tram, taxi nearby. The castle and the beautiful St Marys church is within walking distance too. I would like to say a big thank you to the staff who helped us with finding places and booking taxi too, she is super helpful! Everything was great, could not fault it. 10 out of 10!

10

Nancy

5 Apr 2025

·

Stayed 3 nights

Immaculate hotel, helpful staff, excellent breakfast

8

Gabriel

10 Jun 2024

·

Stayed 3 nights

breakfast could use some more options given it’s price

10

Sigitas

5 Jun 2024

·

Stayed 3 nights

Spacious and clean room, helpful staff, fantastic breakfast. Perfect location in the heart of the old town.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6 $155	7 $137	8 $199
9 $128	10 $118	11 $99	12 $116	13 $110	14 $169	15 $188
16 $123	17 $152	18 $140	19 $174	20 $170	21 $192	22 $152
23 $122	24 $101	25 $107	26 $105	27 $138	28 $136	29 $149
30 $102	31 $86

Su	Mo	Tu	We	Th	Fr	Sa
		1 $100	2 $115	3 $117	4 $173	5 $169
6 $115	7 $155	8 $173	9 $172	10 $157	11 $159	12 $149
13 $148	14 $157	15 $157	16 $166	17 $124	18 $204	19 $204
20 $130	21 $141	22 $133	23 $141	24 $151	25 $173	26 $169
27 $141	28 $141	29 $133	30 $112

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Hotel Jan