Name: Holiday Inn Express & Suites West Long Branch - Eatontown by IHG
Address: 294 Highway 36 East, West Long Branch, New Jersey, United States of America, West Long Branch, New Jersey, US
Price range: US$94–US$383 per night
Rating: 8.3

What guests think

At Holiday Inn Express & Suites West Long Branch - Eatontown by IHG, travellers praise clean rooms, friendly staff, and a convenient base for the Jersey Shore and Monmouth attractions, while some report hot water and HVAC control problems.

Complimentary breakfast draws many compliments for variety, though guests sometimes find items depleted, food lukewarm, or the pancake machine down. Facilities include an indoor pool and a gym; feedback on the pool is mixed, citing cold water, strong chemicals, or occasional closures. Overall, it works well for short, practical stays near the shore and local attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests use the indoor pool and fitness room, but several note the pool is cold or not heated, occasionally cloudy, strongly chlorinated, or briefly closed. There are isolated reports of an elevator out of service.

Related guest reviews

10

Kellie

6 Aug 2024

·

Stayed 1 night

The hotel was clean, quiet and safe. The staff was helpful and the complementary breakfast was great.

10

Judith

4 Sept 2025

·

Stayed 1 night

The staff was very helpful & professional. All areas of this hotel were very clean. The pool is clean & towels are available at poolside. Beds & pillows are very comfortable. Breakfast offers large selection of food and the area was clean and maintained perfectly. Short drive to Pier Village and the beach. I will definitely stay here again!

8

David

5 Sept 2024

·

Stayed 4 nights

Everything was fine. I only wish the pool was heated.

10

larry

1 May 2025

·

Stayed 1 night

excellet breakfast fitness room and pool

10

Jeane

7 Jul 2024

·

Stayed 1 night

Overall, the hotel was clean, and I would recommend my friends. The only thing the hotel need to improve is the pool, it has too much chlorine inside.

10

Jessica

16 Jul 2025

·

Stayed 3 nights

Room was clean, comfortable, staff attentive, breakfast was great and convenient, fitness room clean and had good equipment, pool was nice just the water was cloudy. The water was clean, just needs some clarity. WiFi was excellent!

10

Teresa

4 Aug 2025

·

Stayed 1 night

The only thing that was a downside was the indoor pool, it is advertised as heated but it was not, though I understand that it is the beginning of August , I still was hoping to get into the pool in the evening but the water was not warm. No big deal anyway, we still like the hotel and the food!

2

Krysta

6 Oct 2024

·

Stayed 1 night

The pool worked on day 1, but on day 2 it was closed for maintenance. My kids were very upset, and I was mad since I chose this hotel because of the indoor pool. The breakfast area ran out of food early and the staff stopped working and cleaning the area or tables. Do not recommend!

6

Michael

26 Aug 2023

·

Stayed 1 night

Only one me working elevator

8

Joseline

31 Jul 2023

·

Stayed 3 nights

Gym could be much better and pool needs deep clean everyday. Kitchen staff needs a cart to replenish multiple breakfast items at once people were waiting for over 15 minutes for food she was running back and forth one item at a time hot trays in hands. A cart would solve this.

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Cleanliness

Cleanliness earns frequent praise for spotless rooms and well-kept common areas, though some guests report lapses such as ants, hair or dirty linens, and occasional smoke or musty odors.

Related guest reviews

10

Andrea

10 Nov 2025

·

Stayed 1 night

Customer service at the front desk was amazing! My room was immaculate and ready when I arrived . The complementary breakfast was wonderful.

4

Angie

31 Mar 2024

·

Stayed 2 nights

Unfortunately our room wasn’t the cleanest. We had ants. Ants on the furniture. Ants in the bathroom. Even ants in the bed. We stayed two nights and reported it after our first night. Our room was cleaned, but the ants weren’t treated. We also had dirty towels and leftover used wash cloths in the shower. We usually really like Holiday Inn we were very disappointed.

10

Danielle

23 Aug 2025

·

Stayed 1 night

Very clean inside

8

Christina

17 Aug 2025

·

Stayed 1 night

Hotel was clean and a short drive to the beach.

10

Kamila

10 Mar 2025

·

Stayed 1 night

This is a nice and clean hotel. You can smell the cleanliness when you walk in. The parking lot was spotless.The service was friendly as well. The only issue I had was the water pressure in the shower was very low. Overall I would stay here again.

8

Margo

6 Oct 2025

·

Stayed 1 night

Bathroom looked clean but toothpaste in the sink!?!? And floor was not cleaned good. I wiped it down and it’s ok. When checking in another client was being moved to a new room as sir not working in his room. Mine is ok but my sisters room was not working they discovered after settling in. Too late to move so was not a comfortable night for them! We Woke up during the nite to smell of smoke! Called desk to be told it’s bring checked on. After getting dressed in case we needed to evacuate I called again to be told someone in the next room burned food in the micros🙄

10

Silburn

5 Dec 2022

·

Stayed 19,330 nights

The property was immaculate. The room was clean to perfection. Great breakfast, friendly staff. Exceeded my expectations.

10

Jeanne

8 Aug 2025

·

Stayed 1 night

Rooms and property very clean. Beds comfortable.

2

Alyssa

4 Jul 2024

·

Stayed 1 night

My sink had no drain plug. My fridge was broken. My beds had black hair in it, myself and my family have blonde hair. People kept knocking on my door from 10pm-12am and kept my children awake. Horrible experience.

4

Chisom

16 May 2024

·

Stayed 1 night

The staff was great, I called the front desk for things like a charger, toothbrush and they brought it to me immediately! The only downside was the cleanliness, there was hair that was not mine on the shower wall that I noticed before I took my shower.

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Rooms

Rooms are generally comfortable and often spacious with very good beds, but multiple reviews mention loud or hard-to-control HVAC and occasional noise transfer; a few note dated TVs or minor in-room issues.

Related guest reviews

10

Kaitlyn

3 Aug 2025

·

Stayed 1 night

Spacious rooms

10

Mark

1 Sept 2025

·

Stayed 4 nights

So we did a trip from the UK and we were using this hotel as a bit of a base for some activities around NJ before a week in Manhatten. Considering the reputation Jersey has this was an excellant part of our vacation. Hotel was generally fantastic. Good breakfast, good beds, spacious rooms even with 4 people, great pool. My only real problem with the place was the thin walls. We literally could hear conversations from the next room word for word and I even could here someone snoring just a foot or two away from me. Thankfully, during our 4 night stay there were only guests in there 2 of the nights but honestly this made me really uncomfortable! Other than this though it was great. It is not near anything particularly ( we went to a carvels ice cream locally and a buffalo wild wings) but we used it as a place close to highways to get us to various places which it did well.

10

Joseph

26 May 2025

·

Stayed 1 night

Quick one night stay for a sporting event. Very clean and easy hotel to navigate. Only issue was with the room AC unit, pretty loud unfortunately.

8

Jessica

22 Jul 2024

·

Stayed 1 night

Everything was clean and great except the AC blowing in my face all night

8

Amanda

18 Aug 2024

·

Stayed 1 night

Nice place but Air Conditioning was blasting with no way to turn it off! Had to get a manager to come up and disconnect it! Beds were very comfortable and amenities were good - great breakfast in the morning.

8

Joseph

21 Dec 2024

·

Stayed 1 night

We stayed in room 331. The room was either hot or cold. Air system didn’t work properly. The water in the shower was hot but no pressure. Room was spotless and staff was great. Don’t buy anything drinks/snacks from their “store”. 2 drinks, chips and 2 packs of White Castle was $31 😳

6

Yehuda

18 Apr 2025

·

Stayed 1 night

The front desk and WiFi sucked

10

Christopher

6 Nov 2025

·

Stayed 2 nights

Room was clean and bed was comfortable.

6

Lisa

18 Feb 2025

·

Stayed 2 nights

Unable to control room temperature or fan speed. Ended up unplugging unit to stay comfortable and out of a wind tunnel. Weekday breakfast only had 1/2 the items the weekend breakfast offered. Rooms were quiet. Beds comfortable.

6

Elsa

8 Jun 2025

·

Stayed 1 night

We stayed at one of the suites on top floor, the TV so old, no smart TV al all, the image was blurry. For the cost of this room, minimum a well working TV

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Service

Staff are widely described as friendly, welcoming, and accommodating, with smooth check-ins noted. However, some guests experienced rude or unhelpful interactions, billing or check-in errors, double-assignments, and slow resolution of problems.

Related guest reviews

10

Calvin

20 Apr 2024

·

Stayed 1 night

Check in was smooth and easy. Staff was very friendly. Even one lady helped me with the pancake machine during breakfast without me even asking. Rooms were nice and clean. Location is very good being close to Target and other stores

10

Lori

2 Sept 2025

·

Stayed 1 night

Arrived a little early and was able to check in. Super friendly front desk attendant

10

Arleska

1 Jul 2023

·

Stayed 1 night

Upon arrival, we observed the front desk staff offering options for dinner to a couple- they were so friendly and engaged. When they began checking us in, they introduced themselves, offered us free cookies, and gave us the option of which floor we wanted to be on. The room was perfect - we had a small issue with the air conditioning but it worked itself out. They offer dove products in the shower and also had a 12p checkout which is awesome. Last, the free breakfast was good and lasted until 10a. We would definitely stay again when we are back in the area.

10

Keisha

11 Aug 2025

·

Stayed 3 nights

Immediately staff was friendly and attentive to my family's needs. Breakfast was great with lots of options, rooms clean and comfortable A++

10

Carolina E.

17 Aug 2024

·

Stayed 1 night

Excellent stay. We went there with 4 kids and we had a great time. The front desk staff was OUTSTANDING. The young woman who checked us in Friday afternoon was the best customer service we’ve had in a hotel. Will come back!

4

tim

26 Aug 2024

·

Stayed 3 nights

Horrible experience. Checked in, got my key, opened the door and another person was in the room, 2 actually. Apologized and went back to the desk to get a new room. Go back upstairs and you guessed it, key doesnt work. Go back and finally key worked. That was Friday night. Sunday night came back to the hotel and key doesn't work. Painful. Painful. Painful.

6

erik

15 Aug 2025

·

Stayed 4 nights

Staff was rude and hung up the phone on us after letting them know that our fridge is not working on the first night we checked in. They wanted us to move rooms at midnight even after explaining to them we have 3 children that are sleeping.

10

Jodi

8 May 2024

·

Stayed 1 night

Best check in experience

6

Julie

20 Apr 2025

·

Stayed 1 night

I ended up waiting over an hour to check in. There was an administrative error on their end, and the staff was very unhelpful. The bed was comfortable and the hotel was recently updated, but I would not stay there again.

10

LUIS

25 Nov 2025

·

Stayed 3 nights

The stay in general was very good. The staff were all so friendly and welcoming it made the stay special.

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Location

Convenient base a short drive to Monmouth Park, Monmouth University, Asbury Park, and local beaches. Not particularly walkable for many errands or dining.

Related guest reviews

10

Judith

4 Sept 2025

·

Stayed 1 night

The staff was very helpful & professional. All areas of this hotel were very clean. The pool is clean & towels are available at poolside. Beds & pillows are very comfortable. Breakfast offers large selection of food and the area was clean and maintained perfectly. Short drive to Pier Village and the beach. I will definitely stay here again!

8

Sandra

15 Aug 2023

·

Stayed 1 night

Visiting for an interview. Great bed & pillows! Slept so well! Loved the gym and gym equipment. Nice looking pool! Not really a walkable location but there are lots of grocery options close by!

10

Paulette

2 Jun 2024

·

Stayed 3 nights

The location. Close to beach yet far away enough to have peace

8

John

10 Jun 2024

·

Stayed 1 night

We stayed 1 night, went to Monmouth Park and Long Branch Beach. It's 5 minutes from both. This place was clean and comfortable with a pretty good breakfast. We will stay here again.

10

William

30 Aug 2024

·

Stayed 1 night

Nice hotel. Convenient location.

8

Christina

17 Aug 2025

·

Stayed 1 night

Hotel was clean and a short drive to the beach.

10

Gabriela

2 Sept 2024

·

Stayed 1 night

Great location

10

James

3 Sept 2025

·

Stayed 2 nights

The property is clean and the staff very friendly. It is very convenient to Monmouth Park race track and the Jersey shore. My only complaint is the breakfast is the same that all the others are becoming bland and dull.

10

Terrence

6 Aug 2024

·

Stayed 4 nights

Staff was very friendly and helpful. Room was clean, well appointed ie: coffee machine fridge microwave iron hair dryer. Hotel close to beach and restaurants.

10

Amy

24 Aug 2025

·

Stayed 1 night

Quick and easy check in with very friendly staff. The beds were the perfect softness for a good night’s sleep. The hotel was an easy drive to Asbury Park for everything on the boardwalk.

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Dining

Complimentary breakfast is frequently praised for variety and hot items, with friendly staff. Recurring complaints include items running out, lukewarm food, and occasional equipment issues such as the pancake machine.

Related guest reviews

10

Andrea

10 Nov 2025

·

Stayed 1 night

Customer service at the front desk was amazing! My room was immaculate and ready when I arrived . The complementary breakfast was wonderful.

10

Donna

8 Sept 2025

·

Stayed 3 nights

It was very nice. Suggestion for breakfast would be a little more variety, and correct signage for the items. The sign said bacon, but there was sausage in the pan instead, and the apple and cranberry juices were water when dispensed and I didn’t see an employee whom I could tell.

10

Doreen

4 Oct 2025

·

Stayed 1 night

Nice place and good breakfast.

8

Geraldine

31 Dec 2023

·

Stayed 2 nights

We had two rooms. Room was clean and well supplied. We did not care for the breakfast. The hot food was not hot and we did not want to make pancakes. We would have liked the puffy waffles instead. We did like that the breakfast was open until 10 AM. It allowed for us to sleep a little later.

8

Antunee

22 Mar 2025

·

Stayed 1 night

Breakfast was terrible. everything else was good

10

Melissa

20 Oct 2024

·

Stayed 1 night

Clean and friendly staff. Breakfast was good had both cold n hot food.

8

Dean

6 May 2025

·

Stayed 1 night

It was a great stay overall. Minor inconveniences like being out of milk at breakfast.

10

Gerard

3 Oct 2025

·

Stayed 1 night

Very nice facility. It was clean, easily accessible, with a good breakfast.

6

darrell

1 Dec 2024

·

Stayed 2 nights

Normally, we love this hotel. However, our first breakfast was non existent. Granted, its the Friday after Thanksgiving, but there was no bread, no fruit, no bacon and barely anything else at 7AM. Saturday was worse, there were ten times the people at the hotel, the sausage and eggs were left over from the day before, and everything was out. My whole table got 4 slices of bacon. Pancake Machine did not work. Cinnamon buns were cold. Good Room, Terrible Breakfast, so, overall not what we were used to.

10

Mark

22 Jun 2025

·

Stayed 3 nights

Great. The breakfast was more than I expected!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$110
March	US$115
April	US$113
May	US$153
June	US$203
July	US$206
August	US$187
September	US$183
October	US$129
November	US$126
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $178	16 $145	17 $181	18 $256	19
20 $202	21 $124	22 $108	23 $112	24 $111	25 $223	26 $215
27 $101	28 $109	29 $112	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $195	3 $257
4 $100	5 $99	6 $103	7 $108	8 $111	9 $292	10 $294
11 $112	12 $103	13 $103	14 $100	15 $107	16 $240	17 $250
18 $94	19 $98	20 $94	21 $98	22 $101	23 $211	24 $193
25 $98	26 $99	27 $97	28 $97	29 $98	30 $383	31 $174

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 1 Double Bed, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds

Suite, 1 Double Bed, Roll-In Shower (Mobility, Roll-In Shower)

Standard Room, 1 King Bed

Suite, 1 King Bed (High Floor)

Standard Room, 1 Double Bed, Roll-In Shower (Mobility, Roll-In Shower)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites West Long Branch - Eatontown by IHG

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