Hilton Dublin Airport Hotel

Excellent service

Soil sheets on the bed, Cracked mug on both sides of a mug when I requested tea Breakfast very disappointed black-and-white pudding was so hard we couldn’t eat it eggs or overdone and cold was very disappointed I stayed at the Hilton a few times now. I have not experienced this service., In saying that I’d like to say how brilliant the Staff was especially to the staff on the reception I would thank Uliana who went that extra mile for us when we raised that issues that we we .

Do not stay here if you have any accessibility needs or might need any special accommodations - the hotel is not equipped, and the staff will not offer any support or solutions. My mom suffered an injury during our trip - I booked with the Hilton noting the international brand and hoping it would be accessible. Here, the handicap entrance is very far from the parking lot/drop off point. The hotel does not provide a wheelchair for guest use. All the double bed rooms are very far from the elevator. Please note - every other hotel we stayed at had a wheelchair and made efforts to accommodate my mother and do anything to make her comfortable. Not Hilton. Here, I initially came into the hotel and asked the staff for a wheelchair - the lady at the desk said they did not have one but would look and would ask the manager. Later, when I returned, they did not have any solution. I asked the staff follow up with management - Nikil Mehta jumped in and said "I am the manager and we do not have a wheelchair." There was no apology or remorse expressed. It was very matter of fact - that your mom's injury is your problem and the hotel does not care. Even more, they did not provide us with any rooms on the first floor - and the room we were assigned was very far from the elevator. Finally, I asked whether the shuttle driver could park closer to the entrance for pick up - nope, the Hilton would not accommodate. Overall very disappointing.

Big , tidy and comfortable room.

Ideal stopover for easy access to Dublin airport. Great value and fresh breakfast. Excellent service from bar and restaurant staff.