Name: Holiday Inn Hotel and Suites Beaumont-Plaza I-10 & Walden by IHG
Address: 3950 I-10 South & Walden Road, Beaumont, Texas, United States of America, Beaumont, Texas, US
Price range: $89–$193 per night
Rating: 7.75

What guests think

At Holiday Inn Hotel and Suites Beaumont-Plaza I-10 & Walden by IHG, guests highlight clean, comfortable rooms and friendly staff, while recurring drawbacks include intermittent pool and hot tub closures, hallway noise, and maintenance issues with AC and fixtures.

Cleanliness feedback ranges from very clean rooms to occasional reports of roaches or worn areas. Dining is on-site, but value and quality are inconsistent; some enjoyed breakfast, while others found meals overpriced, cold, or slow. Facilities show inconsistency, with repeated ice-machine problems, occasional elevator outages, and disruptive fire alarms. Expect convenience and generally comfortable rooms, but verify amenity availability and room functionality before settling in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are frequently closed or poorly maintained; multiple reports cite dirty water, missing towels, and slippery tile. Guests also noted broken ice machines on several floors, occasional elevator outages, and disruptive fire alarms.

Related guest reviews

6

Mayra

May 26, 2024

·

Stayed 1 night

Our hotel stay was not bad but no ice machines were available. The AC did take a little bit to cool down the room and there was no Wi-Fi.

4

Wilbert

Aug 4, 2023

·

Stayed 1 night

Book a king bed and was giving two twin beds because none was ready at check in The house keeper walk in on us without knocking and entered the room. The ice machine doesn’t work on the 4th floor

2

Joyce

Mar 2, 2025

·

Stayed 2 nights

HORRIBLE STAY!!! Hot tub closed! Called prior to booking to CONFIRM it and pool were open and was told they were open. Finally got time to get in and got tub was closed and water was green.. my daughter also got a separate room which the ac didn't work. Told staff TWICE but it never got completely fixed. She has a newborn and they were miserable all night. They had to stay in my room because it was so hot in theirs. We ate at the restaurant inside and it was horrible! Waited almost an hour for food, they weren't busy at all, payed $186 for 4 meals and drinks. Food was nasty and our APPETIZER didn't come out until we were done eating and about to leave.. some, not all, staff was rude!! We will absolutely NOT be staying again.

4

Elizabeth

Jun 4, 2024

·

Stayed 1 night

As we approached the front of the building, there was trash on the property, blown all over. There was a piece of rod iron sticking out the concrete at the main entrance. Almost ran over it. Girl at the front desk had very long nasty fake nails. And she had a very bad attitude. The bed was comfortable, absolutely loved the pillows. The ice machine quit on 7, we had to go to another floor for ice. The breakfast buffet foods were cold. When I went out to get some food, there was a group of guys that were yelling at women as they came out the doors, and it was very unsettling. Staff was told and nothing was done. Ran into 2 other women that went thru this too. The eggs were cold, the grits were like water, too runny, the sausage was burnt and bacon to a crisp. Not worth $15.00 for the breakfast buffet.

8

Katherine

Apr 5, 2023

·

Stayed 2 nights

It was all good until we were trying to go downstairs with belongings on the the rack to pack up car and only 1 elevator was working out of the 2. It was a convention so we waited 30 + minutes to fit in elevator. With all the people checking out at same time because they didn’t allow late checkouts that weekend. Husband and I took turns using stairs to unload our rack on 4 th floor to get our things to the car.

2

Fernando

May 26, 2025

·

Stayed 1 night

Hotel lied about amenity access when I called before making the reservation. On site after check in they said the hot tub had been closed for weeks, after the receptionist initially said he didn’t have any information and that it was a maintenance question. Will be seeking a refund.

4

Everett

Jan 28, 2025

·

Stayed 1 night

Someone pulled the fire alarm at like 2:30 am and no manager went around to tell you it was okay or to get out. We jumped out of bed got our stuff together to leave and wondered were everyone else was. Like 5 minutes waiting with other visitors. Then no explanation or discournt was given.

6

Matthew

May 26, 2024

·

Stayed 1 night

Room was fine. Stains on the chairs and air conditioning didn’t work very well. Hot tub was closed down.

6

Nancy

Feb 28, 2023

·

Stayed 1 night

Very Nice place but both pool and hot tub drained and tha is why we chose to stay there.

4

Mariaya

Feb 14, 2023

·

We chose this location at a higher price point because it had an indoor pool / hot tub and it was winter time. We got to the property and there were printed papers taped every where that the pool was out of order. There were kids all over the place running around the atrium on various levels. The children were very loud and to this point there were also papers taped up on the walls everywhere reminding vacationers that children must be accompanied by an adult. When we got to our room the toilet did not flush. They had to have maintenance come service the toilet and we had to wait over an hour to be able to unpack our things or see if they were going to move us to a different room or not only after they assessed if they could fix the toilet or not. All of the electrical sockets were very loose. Our chargers and hair hot irons and blow drier would not stay plugged into the walls. I highly DO NOT RECOMMEND.

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Cleanliness

Many guests report very clean rooms with fresh smells, but others cite roaches and worn or dirty areas in rooms and public spaces.

Related guest reviews

10

Robert

Aug 1, 2025

·

Stayed 1 night

For the property being as old as it is, it is still very well maintained and very clean. Of all the Holiday Inn properties I have stayed in, this one has to be in the top three. It is very close to dining and entertainment options. It's also easy on and easy off from the interstate. This Holiday Inn is highly recommended.

10

Celia

Apr 14, 2025

·

Stayed 1 night

Clean

4

Edward

Mar 6, 2023

·

Stayed 3 nights

When I checked in, the lady checking me in did not greet me and was not welcoming. It seemed more like I was bothering her. Also, my first morning there, I killed a small roach in my bathroom. To make it even worse, I left it in my bathroom for the cleaning crew and they left it there, but replaced my towels. The roach was hard to miss in front of the toilet and next to the tub. It took the next day for the "A" team cleaning crew for the roach to get taken up. I have to come back to Beaumont for business, but it will not be at this hotel.

2

Colby

Jun 13, 2023

·

Stayed 1 night

Nice facility. Poorly managed, desk clerks were incompetent, dry and rude. Room was dirty, pool area was no better. This was once a nice hotel but now is a roach hotel.

10

Jodee

Aug 17, 2025

·

Stayed 1 night

Nice hotel but did have roaches

2

Cameron

May 21, 2024

·

Stayed 1 night

terrible condition, very dirty, awful hotel for the price.

10

BENJAMIN R

Nov 18, 2024

·

Stayed 1 night

We had a very comfortable stay. Our room was very clean and we had very good night’s sleep.

4

Kelli

Feb 21, 2023

·

Stayed 1 night

Property did not feel clean and welcoming

10

Shacara

Nov 10, 2025

·

Stayed 1 night

The room was clean and smelled fresh. We didn’t eat breakfast.

10

Terry

May 1, 2025

·

Stayed 1 night

Very clean

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Rooms

Rooms are often spacious with comfortable beds, yet recurring issues include hallway noise (especially on lower floors), weak or inconsistent AC, loose outlets, and other maintenance problems; some furnishings like sofa beds are uncomfortable.

Related guest reviews

2

Tristen

Mar 2, 2025

·

Stayed 2 nights

I stayed here for 2 nights which was $400. The first night I noticed the air wasn’t working very well and I was staying with a newborn so he wasn’t sleeping well in the warm room, but I waited until the next morning to let staff know that it wasn’t working. The staff said that they would have a maintenance man come look so I left the room for the day at 77 degrees to go shop around. When I got back that afternoon the air would not go under 73 degrees and it was very humid so I let staff know again and they said they’d have the maintenance man come by again while we went to dinner. When we got back that night the room was still at 72 degrees and humid but we decided to just deal with it. When we decided to lay down we were interrupted by people running up and down the halls and slamming the door next to us. I do not recommend staying here at all especially since it’s one of the higher priced hotels in the area and it sucks. On a side note we decided to eat dinner at the hotel the first night (which costed $185 for 4 people) and the burgers were so dry you could not swallow. The food was so bad we each only ate a couple of bites.

8

Paula

Jan 17, 2025

·

Stayed 5 nights

Fridge didnt work ac was sub par

2

Joyce

Mar 2, 2025

·

Stayed 2 nights

HORRIBLE STAY!!! Hot tub closed! Called prior to booking to CONFIRM it and pool were open and was told they were open. Finally got time to get in and got tub was closed and water was green.. my daughter also got a separate room which the ac didn't work. Told staff TWICE but it never got completely fixed. She has a newborn and they were miserable all night. They had to stay in my room because it was so hot in theirs. We ate at the restaurant inside and it was horrible! Waited almost an hour for food, they weren't busy at all, payed $186 for 4 meals and drinks. Food was nasty and our APPETIZER didn't come out until we were done eating and about to leave.. some, not all, staff was rude!! We will absolutely NOT be staying again.

10

Sarah Jane

Dec 18, 2024

·

Stayed 3 nights

Loved how nice the staff were and very attentive and professional. The beds were so comfortable and the room was spacious and clean. Loved the little bar area in the lobby and how nicely it was decorated for the holidays. We would stay there again.

8

Skylor

Nov 8, 2024

·

Stayed 1 night

The place was nice and comfortable. It did rain and some how the water did get in our room from the window.

6

Lilian

Jun 6, 2025

·

Stayed 1 night

Most plugs didn't work in room, no smoke detecor just bare wires, toilet seat was loose and almost falling off.

4

Charles

Sep 15, 2023

·

Stayed 1 night

We arrived at the hotel at 3pm which is their check in time. We had to sit in the lobby for nearly an hour before they had a clean room for us. There was no hair dryer. The drapes were shabby and missing one of the plastic rods needed to open/close them. We found it broken and laying in a corner behind the closed drapes. We each had a glass of their house cabernet in what appeared to be a small port glass for $10 each PLUS tax: $22 total. We have stayed at this place several times before when traveling cross country to the west coast and on the return but it has become a run down over-priced dump.

4

Stephen

Jan 28, 2024

·

Stayed 1 night

So expedia gave.me the wrong room...i clicked in a king suite...and i was booked into a handicap room The tv had a line going in the middle.top.to.diqn Phone inside the room.did not work. Had to go down to talk to front desk. One my cards wasnt working, had to get it reprogrammed. And the place.did not at all have extra pillows. Beautiful.property but just had problems.

8

Joni

Mar 30, 2025

·

Stayed 2 nights

Property is very nice and clean. The only downside to our room was the pull out sofa bed. DON'T get that!! It is horrible!! Other than that, great stay.

6

Greg

Nov 24, 2025

·

Stayed 2 nights

The room was on the first floor and you could hear EVERYTHING going on in the hall from people rolling their CLICKETY CLACK luggage to the workers yelling at each other in Spanish. The place is an "afterthought". NO WAY it way worth $174 a night. It's a whole lot nicer on the outside than the inside. Staff was nice, but that's about it. WAY overpriced.

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Service

Many reviews praise friendly, attentive staff and smooth check-in, but there are repeated complaints about rude or unhelpful front desk interactions, surprise deposits or long holds, billing errors, and slow or poor issue resolution.

Related guest reviews

2

Kenneth

Mar 24, 2024

·

Stayed 1 night

What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..

2

Kim

Dec 8, 2023

·

Stayed 1 night

That i was double.charged

10

Keisha

Sep 13, 2025

·

Stayed 1 night

Staff was great and friendly.

10

Corissa

Sep 22, 2024

·

Stayed 2 nights

I will definitely stay at this property again in the future, such a clean and well maintained property. The staff was very attentive and accommodating from checkin until checkout. The front clerk Justin was also very polite, helpful and managed a large crowd (Weber State Football team) very professionally.

2

Shane

Nov 15, 2025

·

Stayed 1 night

Booked the wrong date by accident. Called the hotel 30 minutes after booking it, and they refused to change my date. Asked for a refund and they refused as well.

8

Peggy

Apr 1, 2024

·

Stayed 1 night

We got to the motel at around 1:00a and the lady behind the counter was very unprofessional. She handed us 4 or 5 forms to sign and initial. (Have never had to do this) than she ran my husband’s credit card and said his card was declined!! We had paid for our stay at Holiday Inn with Travelocity online. We told her there was no way it was declined and that it was already paid for. She finally recognized she had made a mistake but was very unprofessional with how she dealt with us, the customer. Although we have stayed at this particular motel before we will not use this motel in the future

4

Kristan

Jul 13, 2024

·

Stayed 1 night

Best part was Jayden at check-in and went downhill from there. We were never asked for a card at check in so at 11:35pm we received a call from the front desk that they needed one. My husband explained we had been asleep for an hour and a half and could we just come by in the morning. We were told no, they had to have it right then. Completely unacceptable to wake a guest up for an error on their side. I tried to speak to the manager in the morning. I was told he was on the property but when the front desk clerk called him, he wouldn’t come talk to me and instead told the clerk to give me his card. Again, not acceptable. Now I get to be inconvenienced once again and have to call the manager about this issue. IHG has let us down with this stay and for an old, dated, and extremely noisy hotel that we spent over $200 for a room, I expected a bit better.

2

Lois

Mar 15, 2023

·

Stayed 1 night

Room mit ready until 2 hours after advertised check-in time; however they did give us vouchers for free breakfast buffet due to lateness

6

phillip

Nov 10, 2024

·

Stayed 1 night

The hotel was ok for what it was but my card has been on hold for three weeks.

2

Genelle

Feb 17, 2025

·

Stayed 3 nights

The front desk and breakfast staff was very rude. They were not very accommodating and made our small requests seem like an inconvenience to ask. We also tried tipping the one breakfast server who actually was helpful and the other staff stole it from her and said she didn’t deserve it. I would highly encourage for more senior staff to encourage their team to be more friendly to their guests especially for large parties that generated a significant amount of revenue.

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Location

Easy access to I-10 with restaurants and shopping nearby; several guests found access confusing during construction.

Related guest reviews

10

Robert

Aug 1, 2025

·

Stayed 1 night

For the property being as old as it is, it is still very well maintained and very clean. Of all the Holiday Inn properties I have stayed in, this one has to be in the top three. It is very close to dining and entertainment options. It's also easy on and easy off from the interstate. This Holiday Inn is highly recommended.

10

Carol

Sep 22, 2024

·

Stayed 2 nights

It was a good place for us to stay. Not a lot to do in the area but served our purpose just fine. In town for a football game at Lamar.

8

Joshua

Mar 4, 2024

·

Stayed 1 night

Very nice and close to shopping

10

Cheryl

Jan 29, 2025

·

Stayed 1 night

Large property. Old but clean. Spacious rooms. Easy access from freeway. Close to restaurants

10

Rhonda

Apr 11, 2024

·

Stayed 1 night

Location, staff helpful, breakfast convenient, comfy beds, everything was excellent. I only stay here when overnighting in Beaumont

10

Wanda

Nov 24, 2023

·

Stayed 1 night

Great location and clean

10

Tessa

May 2, 2024

·

Stayed 1 night

Always clean and quiet with an amazing restaurant right across the street

6

David

Jun 11, 2023

·

Stayed 1 night

Fire alarm went off at 5:30 am and had to evacuate hotel, also coming from Houston very difficult to get to hotel. Price seemed high for what we got

10

Lorita

Sep 5, 2023

·

Stayed 2 nights

Well lit parking area - feel safe Clean rooms friendly service Great location

10

Charlene

Feb 3, 2023

·

Stayed 1 night

Property was great. Due to construction access was circuitous coming from the west.

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Dining

On-site breakfast and a restaurant are available, but value and quality vary: some enjoyed breakfast, while others reported cold or poor food and slow service; prices around $13–$15 for breakfast are noted.

Related guest reviews

2

Tristen

Mar 2, 2025

·

Stayed 2 nights

I stayed here for 2 nights which was $400. The first night I noticed the air wasn’t working very well and I was staying with a newborn so he wasn’t sleeping well in the warm room, but I waited until the next morning to let staff know that it wasn’t working. The staff said that they would have a maintenance man come look so I left the room for the day at 77 degrees to go shop around. When I got back that afternoon the air would not go under 73 degrees and it was very humid so I let staff know again and they said they’d have the maintenance man come by again while we went to dinner. When we got back that night the room was still at 72 degrees and humid but we decided to just deal with it. When we decided to lay down we were interrupted by people running up and down the halls and slamming the door next to us. I do not recommend staying here at all especially since it’s one of the higher priced hotels in the area and it sucks. On a side note we decided to eat dinner at the hotel the first night (which costed $185 for 4 people) and the burgers were so dry you could not swallow. The food was so bad we each only ate a couple of bites.

2

Joyce

Mar 2, 2025

·

Stayed 2 nights

HORRIBLE STAY!!! Hot tub closed! Called prior to booking to CONFIRM it and pool were open and was told they were open. Finally got time to get in and got tub was closed and water was green.. my daughter also got a separate room which the ac didn't work. Told staff TWICE but it never got completely fixed. She has a newborn and they were miserable all night. They had to stay in my room because it was so hot in theirs. We ate at the restaurant inside and it was horrible! Waited almost an hour for food, they weren't busy at all, payed $186 for 4 meals and drinks. Food was nasty and our APPETIZER didn't come out until we were done eating and about to leave.. some, not all, staff was rude!! We will absolutely NOT be staying again.

8

Edward

May 27, 2023

·

Stayed 1 night

Staff very friendly- breakfast a little expensive - around $13 but very good. Walls very thin- could hear the kids next door.

10

Melissa

Mar 24, 2025

·

Stayed 2 nights

It was a very pleasant stay. The room was very clean and comfortable. Most of the staff I talked with were very nice. I didn't try the breakfast mainly because I didn't want to pay $15 and I couldn't take it with me to my room to enjoy so I just went to the donut shop in walking distance and ate that in the comfort of my room. The pool and hot tub were very nice and so was the gym. I very much enjoyed my stay. Everyone was very nice to me except for a lady working the front desk when I was checking out. She was very short with me and made me feel like I was bothering her when I was returning my room key to let her know I was checking out. But overall my stay at this hotel was very nice and yes I would come again and even recommend this hotel to others.

10

Suzanne

Jan 2, 2023

·

Stayed 1 night

Beautiful hotel. Friendly staff. Good breakfast

4

Elizabeth

Jun 4, 2024

·

Stayed 1 night

As we approached the front of the building, there was trash on the property, blown all over. There was a piece of rod iron sticking out the concrete at the main entrance. Almost ran over it. Girl at the front desk had very long nasty fake nails. And she had a very bad attitude. The bed was comfortable, absolutely loved the pillows. The ice machine quit on 7, we had to go to another floor for ice. The breakfast buffet foods were cold. When I went out to get some food, there was a group of guys that were yelling at women as they came out the doors, and it was very unsettling. Staff was told and nothing was done. Ran into 2 other women that went thru this too. The eggs were cold, the grits were like water, too runny, the sausage was burnt and bacon to a crisp. Not worth $15.00 for the breakfast buffet.

10

Rhonda

Apr 11, 2024

·

Stayed 1 night

Location, staff helpful, breakfast convenient, comfy beds, everything was excellent. I only stay here when overnighting in Beaumont

10

Brandy

Jul 31, 2024

·

Stayed 3 nights

My family enjoyed the hotel stay, the indoor pool, the food available in the hotel and availability outside the hotel. The waterfall! Beaumont is a great get away!

10

Rhonda

May 8, 2023

·

Stayed 1 night

It was just as described, staff was excellent in all areas, check in was easy, room was clean, bed was comfortable, breakfast was excellent, pool area added a nice touch. Lobby is welcoming very pretty.

2

Lois

Mar 15, 2023

·

Stayed 1 night

Room mit ready until 2 hours after advertised check-in time; however they did give us vouchers for free breakfast buffet due to lateness

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$123
March	$117
April	$116
May	$116
June	$113
July	$118
August	$115
September	$124
October	$143
November	$124
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $193	17 $128	18 $118	19 $118
20 $89	21 $125	22 $121	23 $120	24 $105	25 $104	26 $106
27 $90	28 $131	29 $121	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2	3
4 $105	5 $136	6 $146	7 $128	8 $146	9 $114	10 $114
11 $105	12 $136	13 $136	14 $136	15 $103	16 $114	17 $114
18 $95	19 $128	20 $131	21 $132	22 $106	23 $127	24 $137
25 $99	26 $131	27 $111	28 $139	29 $99	30 $103	31 $105

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Access Tub)

Standard Room, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Hotel and Suites Beaumont-Plaza I-10 & Walden by IHG

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