Name: Hotel Polonia
Address: Basztowa 25, Kraków, Poland, Kraków, Lesser Poland Voivodeship, PL
Price range: US$85–US$181 per night
Rating: 8.55

What guests think

Hotel Polonia is a centrally located, historic property near the Old Town, main train and bus stations, and a large mall; many guests appreciate the friendly service, while recurring tram noise affects some street‑facing rooms.

Rooms are generally spacious with high ceilings and classic decor, though some feel dated. Cleanliness is often rated highly, but a few report inconsistent daily housekeeping or minor maintenance issues. Breakfast is widely enjoyed and the on-site restaurant draws praise, though crowds, a slow coffee queue, or occasional closure for private events are noted. Expect a characterful stay with excellent access and possible noise trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An on-site restaurant is available and generally well regarded, though it was occasionally closed for a private event. There is an elevator and some parking/garage options; one guest noted the elevator was briefly blocked by housekeeping.

Related guest reviews

10

Anna

5 Nov 2025

·

Stayed 4 nights

Historiskt hotel med bevarade detaljer, ligger centralt, bra frukostbuffé, restaurang på kvällarna.

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8

david

16 Nov 2025

·

Stayed 3 nights

Excellent hotel and staff were very friendly - with the upgrade to deluxe double room and even though tram noise was loud it didn’t really affect us. One star off as the one evening we planned to eat at the restaurant it was closed for a private function and breakfast was free but buffet layout was poor (long queue for single coffee machine and toaster). Would recommend hotel location also as it is between large mall and Old Town

10

Annie Holm

6 Aug 2024

·

Stayed 1 night

Dejligt centralt hotel. Da ligger centralt vil der også fra nogen af værlserne være støj fra sporvognene. Venlig og meget hjælpsom personale. Dejligt morgen mad med stort udvalg. I forhold til der var så mange gæster på hotelet ville det være smart at det var en “kaffethermokande” til filterkaffe, da det given kø med kun en kaffemaskine i brug. Det eneste negative var at rengøring spærret den eneste elevator. Har boet her flere gange og vil vælge det igen. Rundt om hjørnet fra hotelet ligger der et polsk markedet som er værd at besøge.

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10

Barbara

29 Sept 2025

·

Stayed 7 nights

Very convenient,Excellent breakfast.The only thing missing was fridge in the room

10

Robert

18 Aug 2025

·

Stayed 2 nights

Für Motorräder gibt es gegen Aufpreis eine Garage. Ist perfekt. Wir waren mit dem Hotel allgemein sehr zufrieden. Frühstück, Service, Zimmer, Personal, Lift, etc. Alles gut.

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8

Margaret

9 Aug 2024

·

Stayed 1 night

hotel located steps away from the train station and 10 min from the city center, very convenient location! Room was specious and clean, only complain was the noise from the street. I could hear street traffic and tram stop[p was just outside my window. it's an older building but it has its charm. We has delicious dinner at the hotel restaurant and the potatoes pancakes were simply delicious! I would recommend this place for the location and dining as well as the pleasant service, they let us leave our luggage for a day!

8

Joyce

6 May 2024

·

Stayed 4 nights

First room was next to tram lines and trams thundered by every minute. Tram frequency slowed down over night but didn't stop. First night no sleep. Polonia changed my room to a quieter room for rest of stay. Decor of second room not as nice but room was quiet. Grateful staff were able to accommodate. Staff very frienhly. Restaurant was excellent. Location excellent--near rail station and Old Town Square.

8

Karen

23 Apr 2023

·

Stayed 3 nights

Ideally located close to train station and on the edge of the Old Town. Tram noise was noticible, but quickly became a soothing background sound. Breakfast was very good, although breakfast room was busy at times. Bed comfy, room clean, bathroom modern. Tea,coffee making facities in room much appreciated. Staff very friendly.

10

Hubert

12 Jul 2023

·

Stayed 1 night

Well kept historic building with a great breakfast and convenient parking. 5 star review, will definitely be back.

10

Ruth

31 Mar 2024

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Stayed 4 nights

What a fantastic find: original older hotel, great location just outside 'old' town; close to trams, buses and main train station. Massive shopping centre close by. Easy pleasant walk to Planty park and old town. Fantastic breakfast, good size rooms. Evening meals available at a reasonable price. The only negative is (depending where your room is) you will hear the public transport overnight but it didn't bother us!

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Cleanliness

Many guests find rooms very clean and well kept. A smaller number report inconsistent in-stay housekeeping or minor maintenance issues.

Related guest reviews

8

ANDRE LUIZ

19 Oct 2024

·

Stayed 3 nights

Hotel muito bem localizado, próximo à área histórica, estação de trem e de um grande shopping. Café da manhã extraordinário. O hotel só deixa um pouco a desejar na simpatia de alguns funcionários (não todos) e na limpeza diária (entramos no quarto muito limpo, mas a limpeza/arrumação durante a estadia praticamente não existiu, nem a cama era arrumada de forma cuidadosa).

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8

Patricia

12 Jan 2026

·

Stayed 2 nights

Atendimento excelente, funcionários muito prestativos. O que deixou um pouco a desejar é a limpeza do quarto e banheiro, somente isso.

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10

katya Daneyra

20 Dec 2025

·

Stayed 4 nights

La ubicación es inmejorable, la habitación muy limpia, el desayuno muy completo, hotel muy bien conservado.

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10

juan carlos

13 Apr 2025

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Stayed 1 night

Very nice hotel. Beautiful rooms, very clean, very nice. Excellent breakfast Very close to the central train station

4

Anne May

14 Apr 2024

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Stayed 3 nights

Litt slitent - vinduer trenger en renovering. Søppelbøtter må tømmes fra forrige gjest! Veldig mye støy fra trikk/ trafikk… Ble dårlig med søvn.

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4

Niamh

1 Oct 2023

·

Stayed 5 nights

Clean room but most days the rubbish wasn’t taken out. The shower door was broken. The breakfast was poor and some of the food had gone off. The windows weren’t insulated so you hear all the noise from outside. The pillows were extremely large took up a large portion of the bed. The artwork on the wall wasn’t hung properly so it rattled every time the tram went past outside. I don’t recommend this place to stay it hasn’t been updated since the 1930s and the staff aren’t interested in anything but your money.

10

ELIANA

6 Jan 2026

·

Stayed 12 nights

Não tomei café da manhã. O quarto era bem limpo, funcionários amigáveis e prestativos, aquecimento adequado

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8

Lilibeth Hazel

27 Apr 2024

·

Stayed 1 night

Clean and spacious

10

Minna

16 May 2024

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Stayed 3 nights

Beautiful hotel right by the old town. Short walk from the train station. Huge mall, Galleria Krakowska , is right next to the hotel. There is a big supermarket, too. Our room was spacious and quiet. It was facing the courtyard. Very friendly staff. Cleaning lady did excellent job keeping our room impeccable. We stayed 3 nights and walked all over from the hotel.

10

Michael

27 Jul 2025

·

Stayed 3 nights

Nice Ambience. Very clean room and friendly staff

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Rooms

Rooms are generally spacious with high ceilings and classic decor, though some feel dated. Street-facing rooms can be noisy from trams, and comfort varies (very soft pillows, older mattresses, or weak shower pressure for some).

Related guest reviews

8

Andre

20 Dec 2024

·

Stayed 9 nights

Windows are very old so they don't close properly so the room was always an icebox and the noise of the street trams was annoying. Other than that the hotel was charming

10

Karin

27 May 2025

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Stayed 3 nights

Pros: Great location close both to central station and old town, friendly and helpful staff, large and spacious rooms, beds on the firmer side (which I like), good breakfast Cons: A bit noisy with the windows towards the street, plastic sheets made me sweat all night, weak water pressure in the shower

8

Andrea

7 Jul 2025

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Stayed 1 night

Great location to explore the old city centre and 5 minute walk to train station. Nice old hotel with large rooms. A little loud being on a main street with train line.

10

Christina

22 Jun 2024

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Stayed 2 nights

Room and hotel were good, the breakfast had a great variety. Great location next to the old town and to the train station. Spacious clean room. The noise from the tram does travel to the room so just have a pair of earplugs and it will be fine.

6

Kjell

5 May 2025

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Stayed 4 nights

Rymligt rum, bra frukost och bra läge med gångavstånd till gamla stan och närhet till tågstationen samt kollektivtrafik.Inget att rekommendera om man vill ha tystnad, högt ljud från trafiken.

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4

Nils Einar

14 Dec 2025

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Stayed 3 nights

Good location, but extremely noisy because of traffic and public transport all night. Rooms and furnitures are old.

10

Monika

14 Aug 2024

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Stayed 3 nights

Loved the size of the room, high ceilings. Very clean and very convenient location. Downside TV was too small.

8

Lynne

29 Aug 2025

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Stayed 3 nights

Room was spacious, bed was comfortable but the pillows were way too soft and went flat immediately. Breakfast was fine, decent selection. Front facing rooms hear the trams and they can be loud. Great location for the old time, train station and large shopping mall, all easy walking.

6

Ferit Ugur

11 Dec 2025

·

Stayed 2 nights

First of all, the staff were kind and understanding. However, due to the hotel's very central location, you can hear the tram noise in the room while it's running, with a tram passing almost every minute. I can say that the sound insulation is quite poor. The hotel is an old and very authentic hotel, and we chose it to experience this atmosphere, but just because a hotel is old doesn't mean the beds should be this old. The bed was incredibly bad; you sink into it, and the pillows were similarly bad. Therefore, we couldn't sleep. The hotel's location, atmosphere, and staff were very positive, but the comfort level was quite poor.

6

Chung Wai Marco

8 Jun 2025

·

Stayed 2 nights

窗不隔音電車聲十分嘈吵。空調每3小時自動關機。

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Service

Service is frequently praised as friendly, helpful and accommodating (early check-ins, room changes, special breakfast-to-go). A few guests encountered unwelcoming or rude front-desk interactions.

Related guest reviews

10

Sabine

25 Sept 2025

·

Stayed 4 nights

Wir hatten in diesem altehrwürdigen Hotel das Luxury Apartment gebucht und waren mehr als zufrieden.Grosszügig und geschmackvoll eingerichtet. Das Frühstücksbuffet lies für uns keine Wünsche offen, das Personal war sehr freundlich und zuvorkommend. Die Lage des Hotels ist prima.Der zentrale Marktplatz mit vielen Sehenswürdigkeiten und Restaurants ist in weniger als 10 Min.zu Fuß zu erreichen.Wir würden das Hotel jederzeit wieder buchen

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10

Mrs N

31 Jul 2025

·

Stayed 3 nights

I am blown away by this amazing hotel - the location, rooms, staff! I am surprised this is rated as a 3 star hotel - it has all the beautiful qualities of a superior hotel. We had to leave at 4 am and restaurants staff allowed us to pack our own breakfast to go and it meant the world. Not only that, they also offered juice and water as we were leaving (as part of our breakfast to go). I really appreciate your kindness and helpfulness and can’t wait to be back!

8

MIDORI

10 Aug 2025

·

Stayed 2 nights

中央駅と旧市街地からも近くて便利でした。スタッフの方もフレンドリーでお昼について早いけどチェックインできました

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10

Mary Jo

12 Aug 2024

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Stayed 1 night

The staff were helpful, especially in assisting with luggage and providing information on how to get to the train station. The surroundings are lovely and in close proximity to many enjoyable activities.

8

Hairol Azimani

6 Dec 2023

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Stayed 3 nights

Excellent choices on the breakfast buffet. Being adjacent to the street: trams & traffics noise and vibration kinda expected. Improvement suggestion would be for the reception staff to be more warm & welcoming rather than ‘stone face’ especially the staff when we checked out! Kinda let down to the whole experience of this hotel. So I hope the management will take heed & make all the effort and corrective measures especially when you are in hospitality environment. We are paying guests NOT just simply your visitors - this goes to the front reception staffs when we checked out on Monday, 04th Dec. If you feel our money not worth your hospitality service in return then please reconsider what makes your hotel better than others especially in delivering ‘stone face’ front desk staff.

8

Shenle

1 Jan 2025

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Stayed 3 nights

Great location, general good. Expect the very rude and unpleasant reception crew.

10

Grainne

5 Sept 2025

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Stayed 2 nights

Staff were amazing…. Friendly , helpful and professional

8

Joyce

6 May 2024

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Stayed 4 nights

First room was next to tram lines and trams thundered by every minute. Tram frequency slowed down over night but didn't stop. First night no sleep. Polonia changed my room to a quieter room for rest of stay. Decor of second room not as nice but room was quiet. Grateful staff were able to accommodate. Staff very frienhly. Restaurant was excellent. Location excellent--near rail station and Old Town Square.

10

Askold

25 Aug 2025

·

Stayed 1 night

This was our second stay at Hotel Polonia and it was even more wonderful than our previous visit two years ago. Service is courteous and polite. All of our questions were answered cheerfully and accurately. Location cannot be beat. If traveling by train, Krakow Główny station is a short walk. Public transportation is right outside the door to take you to the area of Schindler's factory, the botanic gardens and Jewish quarter. Old Town is a quick walk across the park. Breakfast is exceptional. Hot and cold foods, pastries etc. In my opinion, staying in a hotel that is over 100 years old, has the charm of times gone by speaks for itself. Our room was extra special it was noted and very much appreciated. When in Krakow, we will stay at Hotel Polonia again.

8

Karen

23 Apr 2023

·

Stayed 3 nights

Ideally located close to train station and on the edge of the Old Town. Tram noise was noticible, but quickly became a soothing background sound. Breakfast was very good, although breakfast room was busy at times. Bed comfy, room clean, bathroom modern. Tea,coffee making facities in room much appreciated. Staff very friendly.

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Location

Exceptionally central—between Old Town and the main train/bus hub, with trams at the door and a large mall next door. Convenient for sightseeing and transport.

Related guest reviews

10

Aleksander

2 Jun 2025

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Stayed 1 night

Excellent location for old town and train and bus station.

10

Lisa

26 Jun 2025

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Stayed 2 nights

Location is great...very easy walk to Old Town. Breakfast is worth it!!

8

Andrea

7 Jul 2025

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Stayed 1 night

Great location to explore the old city centre and 5 minute walk to train station. Nice old hotel with large rooms. A little loud being on a main street with train line.

10

katya Daneyra

20 Dec 2025

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Stayed 4 nights

La ubicación es inmejorable, la habitación muy limpia, el desayuno muy completo, hotel muy bien conservado.

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10

Jeremiah

18 Aug 2025

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Stayed 1 night

Great location! so close to Galleria and the main square!

10

Brendan

3 Jun 2025

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Stayed 4 nights

Very central

8

Gillian

26 Sept 2024

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Stayed 2 nights

Close to rail and bus stations, walkable to old city attractions, good value

10

André

31 Jan 2026

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Stayed 3 nights

A localização do hotel é muito boa, perto do centro histórico e também em frente ao shopping junto com a estação de trem e ônibus. É um hotel histórico e bem preservado.

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10

daniela caterina

10 May 2024

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Stayed 5 nights

A ridosso della vecchia città e ad un grosso centro commerciale

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10

Aleksandra

22 Sept 2024

·

Stayed 3 nights

Great location near Old Town. Definitely will stay again while in Cracow.

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Dining

Breakfast is widely praised for quality and variety, and several guests enjoyed good dinners at the on-site restaurant. Occasional drawbacks include a crowded buffet with a slow coffee queue, one poor breakfast report, or closure for a private function.

Related guest reviews

10

Anna

5 Nov 2025

·

Stayed 4 nights

Historiskt hotel med bevarade detaljer, ligger centralt, bra frukostbuffé, restaurang på kvällarna.

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10

Lisa

26 Jun 2025

·

Stayed 2 nights

Location is great...very easy walk to Old Town. Breakfast is worth it!!

10

Karin

27 May 2025

·

Stayed 3 nights

Pros: Great location close both to central station and old town, friendly and helpful staff, large and spacious rooms, beds on the firmer side (which I like), good breakfast Cons: A bit noisy with the windows towards the street, plastic sheets made me sweat all night, weak water pressure in the shower

10

Taoufik

17 Aug 2022

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Stayed 1 night

bel hôtel à l'ancienne confortable très bien situé (gare centre historique) excellent petit déjeuner très bon accueil je recommande très bon rapport qualité prix

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10

katya Daneyra

20 Dec 2025

·

Stayed 4 nights

La ubicación es inmejorable, la habitación muy limpia, el desayuno muy completo, hotel muy bien conservado.

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8

david

16 Nov 2025

·

Stayed 3 nights

Excellent hotel and staff were very friendly - with the upgrade to deluxe double room and even though tram noise was loud it didn’t really affect us. One star off as the one evening we planned to eat at the restaurant it was closed for a private function and breakfast was free but buffet layout was poor (long queue for single coffee machine and toaster). Would recommend hotel location also as it is between large mall and Old Town

4

Niamh

1 Oct 2023

·

Stayed 5 nights

Clean room but most days the rubbish wasn’t taken out. The shower door was broken. The breakfast was poor and some of the food had gone off. The windows weren’t insulated so you hear all the noise from outside. The pillows were extremely large took up a large portion of the bed. The artwork on the wall wasn’t hung properly so it rattled every time the tram went past outside. I don’t recommend this place to stay it hasn’t been updated since the 1930s and the staff aren’t interested in anything but your money.

10

Leslie

18 Jul 2023

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Tout fût parfait ! Un hôtel de charme avec des chambres spacieuses, le restaurant a une carte de plats typiques polonais qui sont délicieux (surtout les pirogis) et l’emplacement est excellemment situé ! Et le personnel est des plus professionnels et toujours à disposition pour les clients ! Nous reviendrons avec grand plaisir !

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8

Margaret

9 Aug 2024

·

Stayed 1 night

hotel located steps away from the train station and 10 min from the city center, very convenient location! Room was specious and clean, only complain was the noise from the street. I could hear street traffic and tram stop[p was just outside my window. it's an older building but it has its charm. We has delicious dinner at the hotel restaurant and the potatoes pancakes were simply delicious! I would recommend this place for the location and dining as well as the pleasant service, they let us leave our luggage for a day!

10

Ruth

31 Mar 2024

·

Stayed 4 nights

What a fantastic find: original older hotel, great location just outside 'old' town; close to trams, buses and main train station. Massive shopping centre close by. Easy pleasant walk to Planty park and old town. Fantastic breakfast, good size rooms. Evening meals available at a reasonable price. The only negative is (depending where your room is) you will hear the public transport overnight but it didn't bother us!

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Month	Average price
January	US$69
February	US$71
March	US$90
April	US$107
May	US$114
June	US$108
July	US$95
August	US$105
September	US$123
October	US$110
November	US$88
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $142	3 $181
4 $93	5 $114	6 $134	7 $134	8 $134	9 $137	10 $174
11 $107	12 $124	13 $120	14 $114	15 $135	16 $165	17 $147
18 $114	19 $129	20 $145	21 $144	22 $118	23 $149	24 $149
25 $138	26 $124	27 $104	28 $104	29 $104	30 $135	31 $135

Hotel Polonia

Prices for Hotel Polonia

Monthly average prices

About this property

Location

Room options

Classic Twin Room

Premium Twin Room

Classic Room

Deluxe Double Room

Classic Double Room

Luxury Apartment

Guest reviews of Hotel Polonia

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Polonia

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $128	22 $129	23 $132	24 $163	25 $154	26 $137
27 $85	28 $111	29 $111	30 $131