Name: Claremont Hotel
Address: 18-22 Loch Promenade, Douglas, Isle of Man, United Kingdom, Douglas, Isle of Man, GB
Price range: $135–$270 per night
Rating: 8.73

What guests think

At Claremont Hotel, reviewers consistently praise the friendly, attentive staff, very good cooked-to-order breakfasts, and the central seafront location near the ferry, shops, and restaurants, alongside generally clean, comfortable rooms with thoughtful touches for business and leisure stays.

Rooms vary in size and outlook; some feel small or have limited windows, and several guests found them very warm or affected by outside noise such as seagulls, street activity, or nearby fans. Access can involve stairs and long corridors despite a lift, parking around Douglas is challenging, and breakfast service quality or buffet presentation occasionally disappointed. Overall, expect a clean, central base with professional hospitality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight comfortable lounge areas and a suitably stocked bar. Access can involve multiple stairways and corridors despite a lift, parking nearby is difficult (a few received short stay discs), and one review noted the hotel was lacking some facilities.

Related guest reviews

8

Dorothy

Apr 17, 2022

·

Stayed 1 night

Staff were friendly and helpful. Being a hotel made up of several buildings the trek to and from the room involved several stairs and corridors to get to the lift, not easy on old knees. Food was excellent and well presented

10

Alan

May 24, 2025

·

Stayed 2 nights

Great stay over the last 2 days. The Claremont fully deserves it's 4 stars. Rooms are big and have lots of small touches you don't get in a lot of hotels today. Great views and the staff were all pleasant and welcoming. It is well situated on the front in Douglas. Parking is a nightmare but this is common to Douglas and is not the fault of the Claremont. Would we stay there again absolutely.

10

Peter

Jul 15, 2025

·

Stayed 4 nights

Top notch facilities in room and guiet comfortable lounge areas.

8

Steve

Oct 15, 2025

·

Stayed 4 nights

Our room (a little dated) and bathroom was cleaned daily and supplied with fresh towels. The breakfast menu and options were more then adequate for all tastes and the hot food was always freshly cooked. The staff were attentive and friendly with a smile to go with it in all areas of the hotel. The bar looked adequately stocked for all tastes. We enjoyed our stay and would definately recommend this hotel.

10

David Benson

Jul 30, 2025

·

Stayed 6 nights

Right in the middle of Douglas so handy for M&S and bus station. Very good breakfast. Lots of noisy seagulls all day and night, though, so hard to sleep with windows open. Many stairs to get to rooms so not suitable for limited mobility or lots of luggage. There is a lift but it doesn't really help.

10

Jackie

Apr 23, 2022

·

Stayed 3 nights

Hotel was lovely right on the seafront. Very clean, nice ambiance and lovely food. We were given a parking disc for 2 hours between 8:00 - 18:00. Which enabled you to have breakfast before heading out for the day sight seeing. Staff were really helpful and friendly would definitely stay again.

10

Nicola

Sep 18, 2024

·

Stayed 2 nights

Ideal for business with all the facilities I needed; helpful, knowledgeable and accommodating staff, good service and delicious food. No complaints!!!

10

Teresa

Jun 1, 2025

·

Stayed 6 nights

Lovely older hotel - lotsa stairs to some of the rooms but not an issue for us. Very nice rooms, comfortable bed, great hotel staff. Great breakfast, great location close to shopping, train and bus, and ferry terminal. Great breakfast and nice restaurant overall.

10

Sean

Jul 30, 2025

·

Stayed 1 night

Lovely hotel, great facilities, staff, service and food. Always like staying here

8

Allan

Sep 13, 2022

·

Stayed 7 nights

Good location. Lacking in some facilities

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness and housekeeping are praised across many stays, with rooms described as very clean and tidied daily. Turn down touches and prompt towel changes were also noted.

Related guest reviews

10

Kevin

Oct 6, 2022

·

Stayed 2 nights

Great hotel - well placed in Douglas - nice clean rooms, great staff

10

Steven

May 11, 2025

·

Stayed 3 nights

Great for me as I arrived by ferry the hotel is less then 5 minutes from ferry terminal. Fantastic breakfast and excellent house keeping.

10

Dan

Sep 21, 2025

·

Stayed 1 night

Room was amazing. Staff were very helpful. Even changed our towels when we went out for the evening. 100% would return

10

Marsha

Aug 19, 2025

·

Stayed 3 nights

What a beautiful place and hotel clean quiet stylish for the isle of man. I will certainly return accomodating staff and super safe.

10

Karina Marie

May 25, 2025

·

Stayed 3 nights

The overall experience at the hotel was great. However, it was let down by one particular member of staff serving breakfast. She was unhelpful, surly, and appeared ‘ inconvenienced’ when asked for simple service. She let down the professionalism and kindness of all other members of staff. I received a free upgrade to a sea facing room. The room was clean, well laid out and fitted. Check in and out was seamless. I would definitely recommend a stay.

8

Steve

Oct 15, 2025

·

Stayed 4 nights

Our room (a little dated) and bathroom was cleaned daily and supplied with fresh towels. The breakfast menu and options were more then adequate for all tastes and the hot food was always freshly cooked. The staff were attentive and friendly with a smile to go with it in all areas of the hotel. The bar looked adequately stocked for all tastes. We enjoyed our stay and would definately recommend this hotel.

10

Karen

Aug 12, 2025

·

Stayed 5 nights

This is the 2nd year we have been here x And both times have been excellent. Breakfast lovely rooms clean staff lovely .

10

Richard

Sep 5, 2025

·

Stayed 2 nights

Very clean and tidy, breakfast very nice

8

Elizabeth

Sep 6, 2025

·

Stayed 4 nights

Very clean nice staff good amenities in the room

10

Barbara

Jun 30, 2025

·

Stayed 4 nights

Wonderful stay in Douglas. The staff were amazing and helpful and very accommodating. The hotel itself was very clean and comfortable and the evening turn down service, including chocolates and weather informatio was a bonus.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious and comfortable (including some with sea views) to small or with limited or frosted windows, and several guests reported very warm rooms. Noise from seagulls, street activity, or nearby fans and small showers were also mentioned.

Related guest reviews

8

Robert

Jul 11, 2025

·

Stayed 6 nights

Nice staff. Good room but avoid 116 because of loud fans on nearby property. Such a pity as everything else was good.

10

Dan

Sep 21, 2025

·

Stayed 1 night

Room was amazing. Staff were very helpful. Even changed our towels when we went out for the evening. 100% would return

4

Stewart

Sep 21, 2024

·

Stayed 3 nights

If you choose this hotel make sure that you are booked in a room to the front of the property, otherwise you will get very little sleep. The back of the hotel is very noisy with extractor fans and kitchen radios blasting late at night and early morning. All windows are obscured with plastic and can only be opened a little to provide fresh air. However that only makes the noise worse! Otherwise it could be a great hotel!

10

Stephen

Oct 11, 2025

·

Stayed 2 nights

spacious rooms .staff very friendly breakfast brilliant would recommend to anyone service excellent 👍

8

lynne

Oct 13, 2025

·

Stayed 2 nights

Stayed for a weekend break with my husband . Room very clean and well stocked . It was a little on the small side and unfortunately there was no view as the lower half of the window was frosted glass so it did feel a little claustrophobic. very comfy bed and the pillows were just how I like them soft and squidgy. The breakfast had plenty of choice and was of a good standard, however the service was poor on both mornings. On day 1 we had to wait quite a long time before our order was taken for the cooked part of the breakfast. On day 2 I don't know if they were trying to make up for the previous morning but we hadn't finished our cereal when the cooked breakfast arrived and was left on the table going cold while we finished what we were eating. Reception staff were helpful when information about bus numbers and times was needed.

10

Thomas

May 31, 2025

·

Stayed 3 nights

Nice hotel with an excellent breakfast. Great view from the sea view room. We would have no issues about staying here again.

10

David Benson

Jul 30, 2025

·

Stayed 6 nights

Right in the middle of Douglas so handy for M&S and bus station. Very good breakfast. Lots of noisy seagulls all day and night, though, so hard to sleep with windows open. Many stairs to get to rooms so not suitable for limited mobility or lots of luggage. There is a lift but it doesn't really help.

6

Shahed

Aug 6, 2025

·

Stayed 1 night

Small shower cubicle , lost to find the room , not easy to find, nowhere to hang your clothes in the bathroom, didnt have hot water first night , cold water then turn to hot in the morning which is wanted I needed the night before, seagulls very loud noises from 3.30 am til 4.45am, woke me up 3 times , breakfast was good and on time , staff were very polite and professional, thank. you

8

PETER

Sep 17, 2025

·

Stayed 2 nights

Good: big room, comfortable bed, breakfast good, staff fantastic, amenities well stocked. Bad: pillows awful - too soft, room exceptionally hot at night - disturbed sleep.

4

Jeremy

May 14, 2025

·

Stayed 2 nights

Room extremely hot, no air conditioning. The rest of the hotel seemed cool but our room was uncomfortably hot for two days. No fridge or robes as was described in listing. Windows didn’t open to allow any meaningful ventilation. Breakfast was mediocre, warm juice eclectic fruit platter. Room dark with views only of walls.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful and attentive throughout the hotel, with smooth check in and housekeeping praised. A few guests reported issues such as slow or awkward breakfast service, occasional unhelpful reception, or inflexible room upgrade policies.

Related guest reviews

8

Jodi

Jun 26, 2022

·

Stayed 4 nights

John at the front desk was great

10

Lisa

Apr 5, 2025

·

Stayed 2 nights

Originally I was put in a room without a window which wasn’t great - the staff were helpful but I had to double up costs to get a sea view when the hotel wasn’t busy. I thought they could have been a bit more flexible on this

10

Karina Marie

May 25, 2025

·

Stayed 3 nights

The overall experience at the hotel was great. However, it was let down by one particular member of staff serving breakfast. She was unhelpful, surly, and appeared ‘ inconvenienced’ when asked for simple service. She let down the professionalism and kindness of all other members of staff. I received a free upgrade to a sea facing room. The room was clean, well laid out and fitted. Check in and out was seamless. I would definitely recommend a stay.

8

Nancy

Aug 4, 2024

·

Stayed 3 nights

Very nice hotel well located. Restaurant staff excellent really nice service dinner food okay. Breakfast really good. Reception team well some of them don't seem to care about service. Rarely at reception you have to wait for them to come out of their little room. A few of them condescending and not interested in offering better. Working up a few times by noisy workstaff at the back of the hotel. Apart from that a nice hotel and as I say some stuff very very helpful especially in the restaurant

10

Russel

Sep 28, 2025

·

Stayed 1 night

Excellent staff, very helpful. I had a very pleasant stay. Thank you.

8

lynne

Oct 13, 2025

·

Stayed 2 nights

Stayed for a weekend break with my husband . Room very clean and well stocked . It was a little on the small side and unfortunately there was no view as the lower half of the window was frosted glass so it did feel a little claustrophobic. very comfy bed and the pillows were just how I like them soft and squidgy. The breakfast had plenty of choice and was of a good standard, however the service was poor on both mornings. On day 1 we had to wait quite a long time before our order was taken for the cooked part of the breakfast. On day 2 I don't know if they were trying to make up for the previous morning but we hadn't finished our cereal when the cooked breakfast arrived and was left on the table going cold while we finished what we were eating. Reception staff were helpful when information about bus numbers and times was needed.

10

Gustavo

Jul 12, 2025

·

Stayed 1 night

Excellent hotel and the most friendly staff. I highly recommended. Looking forward to returning some day.

10

Steven Charles

Nov 9, 2025

·

Stayed 5 nights

Our recent stay at The Claremont was very enjoyable, as it always is. The entire team consistently deliver the excellent, friendly and reliable Claremont service.

10

james

Oct 17, 2025

·

Stayed 2 nights

Staff couldn’t help you enough

10

David

Sep 5, 2025

·

Stayed 5 nights

All the staff were very friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central seafront location in Douglas, close to the ferry, shopping, restaurants and public transport, makes it an easy base for exploring. Some outside noise, including seagulls and street activity, was noted.

Related guest reviews

10

Steven

Aug 12, 2025

·

Stayed 3 nights

Location is walkable to ferry (to Liverpool), the steam train to Port Erin, the horse tram to the electric train to Laxey

10

Isaac

Jun 19, 2024

·

Stayed 2 nights

Very convenient location. Exactly as advertised.

10

Paula

Aug 31, 2025

·

Stayed 4 nights

Good location across from the water with good dining and shopping nearby. Good on-site restaurant for dinner and breakfast was good and convenient to have at the hotel.

10

Keith

Jul 19, 2025

·

Stayed 5 nights

Excellent hotel in good location.

10

Diane

Jul 19, 2025

·

Stayed 4 nights

This is the second time we have stayed there and it is a superb base to explore from

10

Carolyn

Jul 11, 2024

·

Stayed 3 nights

Perfect location, conveniently central.

10

David Benson

Jul 30, 2025

·

Stayed 6 nights

Right in the middle of Douglas so handy for M&S and bus station. Very good breakfast. Lots of noisy seagulls all day and night, though, so hard to sleep with windows open. Many stairs to get to rooms so not suitable for limited mobility or lots of luggage. There is a lift but it doesn't really help.

10

Jackie

Apr 23, 2022

·

Stayed 3 nights

Hotel was lovely right on the seafront. Very clean, nice ambiance and lovely food. We were given a parking disc for 2 hours between 8:00 - 18:00. Which enabled you to have breakfast before heading out for the day sight seeing. Staff were really helpful and friendly would definitely stay again.

10

Teresa

Jun 1, 2025

·

Stayed 6 nights

Lovely older hotel - lotsa stairs to some of the rooms but not an issue for us. Very nice rooms, comfortable bed, great hotel staff. Great breakfast, great location close to shopping, train and bus, and ferry terminal. Great breakfast and nice restaurant overall.

10

Samantha

Jul 1, 2025

·

Stayed 1 night

I booked this hotel for my husband and his two business partners and they said that they all really liked the rooms and the location of the hotel. It was really close to the ferry port so it was very convenient. We will definitely book again in the future. Thank you.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as excellent with cooked to order options and good variety; the on site restaurant is generally well regarded for dinner. Some negatives included occasional service lapses, uncovered buffet items, expensive wine, and one report of mediocre breakfast.

Related guest reviews

10

stephen

Oct 1, 2025

·

Stayed 1 night

Excellent breakfast

10

Helen

Sep 30, 2025

·

Stayed 1 night

Superb hotel and service, breakfast cioked to order and great selection 👌

10

Paula

Aug 31, 2025

·

Stayed 4 nights

Good location across from the water with good dining and shopping nearby. Good on-site restaurant for dinner and breakfast was good and convenient to have at the hotel.

8

Darren

Aug 14, 2024

·

Stayed 1 night

Smart hotel and great evening meal

10

Caroline

Jun 25, 2025

·

Stayed 1 night

Amazing breakfast. Nearly missed the ferry but it was so worth it!!!

8

Doreen

Aug 22, 2025

·

Stayed 3 nights

Hotel and staff were excellent. As I said staff were so very attentive and nothing was a bother for them in any way. Couldnt have been nicer. Clean and always attended to our room on a daily basis when we were away. Wine very expensive per glass though. Its a small complaint really - but important - food at breakfast wasnt covered and flies on many things on the table. Meats and cheeses were covered but nothing else. Did like the idea of ordering at the table for items on the menu though that were then cooked fresh. Menu for breakfast was very varied .

8

lynne

Oct 13, 2025

·

Stayed 2 nights

Stayed for a weekend break with my husband . Room very clean and well stocked . It was a little on the small side and unfortunately there was no view as the lower half of the window was frosted glass so it did feel a little claustrophobic. very comfy bed and the pillows were just how I like them soft and squidgy. The breakfast had plenty of choice and was of a good standard, however the service was poor on both mornings. On day 1 we had to wait quite a long time before our order was taken for the cooked part of the breakfast. On day 2 I don't know if they were trying to make up for the previous morning but we hadn't finished our cereal when the cooked breakfast arrived and was left on the table going cold while we finished what we were eating. Reception staff were helpful when information about bus numbers and times was needed.

8

michael

Nov 11, 2022

·

Stayed 1 night

Very accommodating and friendly staff, very good food.

10

Theresa

Jun 22, 2022

·

Stayed 4 nights

Excellent breakfast...plenty of choice and all well cooked

8

Clive

Oct 23, 2024

·

Stayed 4 nights

Could do with a evening restaurant appraisal as the food should have matched the high standards of the hotel

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$114
February	$134
March	$130
April	$158
May	$178
June	$185
July	$162
August	$176
September	$142
October	$120
November	$121
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $191	7	8 $227	9	10 $227	11 $135	12 $191
13 $227	14 $135	15 $227	16 $227	17 $227	18 $191	19 $135
20 $135	21 $135	22 $135	23 $270	24 $135	25 $135	26 $135
27 $135	28 $135	29 $135	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $163	2 $163	3 $163
4 $163	5 $163	6 $163	7 $163	8 $163	9 $163	10 $163
11 $163	12 $163	13 $163	14 $246	15 $163	16 $218	17 $246
18 $163	19 $163	20 $163	21 $163	22 $163	23 $163	24 $163
25 $163	26 $163	27 $163	28 $163	29 $157	30 $163	31 $163

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Claremont Hotel

Have a question?

Prices for upcoming dates