The Stay

I had a very disappointing experience staying here. The property was dirty, and the water was not working. What made the situation worse was that I was not informed about the water issue until after I had already checked in. Access to running water is a basic necessity, and this should have been disclosed beforehand. The location also felt unsafe and was in a very rough area that did not match my expectations based on the listing. To make matters even worse, the key broke in the door, leaving me stuck and unable to get in or out properly. Despite all of these problems, I only stayed for about an hour before deciding I could not remain there, yet I was refused a refund. The staff were not helpful or kind when I raised these concerns. Overall, this was an extremely frustrating experience, and I would not recommend staying here.

This place was terrible. It was in a bad part of town, and the smell from the room was really awful. The water never got warm, and the humidity mixed with no AC made it even worse. There was no air conditioning, and we never saw anyone at the reception desk. At one point, we caught the staff smoking weed on the balconies because we're pretty sure only staff lives in the bigger rooms with balconies. We were only able to stay two nights and booked elsewhere after those two nights. If I could rate this place 0 stars, I would. I'm usually not a fan of leaving low reviews, but this place was so bad that I felt compelled to. I wouldn't recommend this place to anyone, especially tourists. It's in a bad part of town and far from most tourist attractions. We used Uber most of the time, and at least four or five people recommended us not to stay here because of cartel activity. Yes the pictures look nothing like that in person. Photos are catfish. You can also hear everything from your room from traffic to dogs barking.

The place is just great next time. I’m back in San Jose from Guanacaste, I’ll stay here thank you very much. Tell the Hotel they do a great job and Byron the manager was excellent.

The room was clean and the facility is secure. But that’s about all I can say that is good. The bed was like sleeping on concrete and the noise makes sleeping hard. There is a major road next to the hotel and the road traffic makes it impossible to sleep at night. And the water is the bathroom shower is just a little less than lukewarm. So if you are looking for a room that has no hot water, a hard bed and is impossible to sleep in because of the road traffic, then this is the place for you. If you don’t want that, look elsewhere.

There was no checkout service waited for 30 minutes at front counter I left without checking out because my Uber was outside waiting for me. Left the keys on the counter . I rang the doorbell and I also contacted them on WhatsApp with no response