LH Hotel Gold

Very poor experience. We made our reservation two months in advance and it was already paid, but upon arrival, it was not in the hotel’s system. After waiting over 20 minutes while they tried to locate it, they finally gave us a room key — but it turned out to be an occupied room. When we returned to the front desk, they offered us another room, but it was much smaller than the one we had booked, and they said it was the only one available. We had to change hotels that same night and lost our paid reservation. Fortunately, Hotels.com handled the situation professionally and issued a full refund, but the hotel’s poor organization and lack of accountability made the experience very stressful. I would not recommend this hotel.

The hotel was not clean . Staff rude and impatient . And no elevator or bell boy to help to top floor

Good environment

The location is great. Parking is right on premise. Good breakfast. The only issue we had that I asked for a double bed and our room had 2 singe beds. I asked front desk person to change the room and the answer was “Things happen, this is how it will be”. He did not give us a different room. I can’t recommend this hotel because of this receptionist.

We're a group of 4 people, stayed here for one night. Very nice hotel, clean, excellent location and breakfast and dining options. Recommend it!