Four Points by Sheraton Bintan, Lagoi Bay

The staff at Four Points in Bintan are the most welcoming, cheerful and helpful people I have met, never experienced something like this in my life. The hotel is a great place to relax: one can swim at the pool, walk by the beach, have drinks at the pool bar or exercise at the gym. Perfect to switch off for a few days. Beds are very comfortable. The breakfast is also great, one probably needs weeks to try all the options; make sure you include when booking. Overall, highly recommended.

I have one way to describe our stay… “when can we book our next stay” !! From the pre trip check in on our ferry timings to the pick up and drop at the hotel, the welcome and seamless check in. It was A+ customer service all the way. The hotel is new and everything is very well managed. The spa was great- we had the signature and herbal treatment, they also made a last min schedule change as per our request. The hotel has a wonder and huge pool with a restaurant catering to drinks and food pool side with a continental menu. The main restaurant in the hotel serves local cuisines but the very highlight is the breakfast spread. It’s sooo sooo sooo soo good, and very generous. It was my birthday, and the staff had decorated the room so beautifully. We stayed in the ocean terrace king room and wow, not to mention the huge balcony! The view was stunning. This review would not be completed without mentioning Indra who welcomes us and is such a talented mixologist. The smiles on the Sheraton staff faces and the unbelievable hospitality make this an epic epic trip! Thank you ❤️❤️❤️

Food service is very slow in general even though staff have tried their best. Members points can’t be recorded at the spa or restaurant when paying the bill but need to fill a form for back office to process. Great facilities and friendly staff.

Everything from staff behaviour to location to availability of food options including vegetarian to wonderful Spa and much more!

Great new property in Bintan with a beautiful pool and right by the sea!

Overall a wonderful holiday, great staff, location and facilities

Good food , good swimming pool

Beautiful hotel on a lovely beach!

This resort is an absolute gem! The staff are wonderful. This is the first hotel resort I have stayed in where the executive chef comes to your table to personally welcome you and to ask how everything is and if there's anything he can do for you. Johan was amazing and even brought us a cake to say thank you! Staff Members Putri and Jeni in the restaurant, and then Collin in the pool restaurant were marvellous. All the staff are a real credit to the resort! So hospitable. The resort is very clean, modern, great decor, and lush around to pool. We had an amazing stay and no one in our group of 5 wanted to leave! It's also very nice how the resort arrange your complimentary transport to and from the ferry. Even the staff at the reception and tour desks (I'm really sorry I didn't make a note of their names) were very friendly and helpful!

Sehr freundliches Personal, toller Pool und Strand

1hr late check-in to a dirty Deluxe Suite (dust) with smelly water under the floorboards (in front of the right bedstand) and a very noisy AC with moldy smell. A shame for an otherwise beautiful hotel with always smiling hotel staff. Pool bar was nice.

Average at best. Although staff were friendly and helpful, the deal breaker for me was the living room toilet which had a bad sewerage smell throughout my stay. Hotel could not resolve the issues even after we had feedback on first day. Ended up just kept the toilet door door closed to prevent the smell from escaping. Considering how new the hotel was, upkeep was not good as you could see damage on the flooring etc. Food was also average.

Overall experience was satisfying. Especially staff was kind and friendly enough to recommend the interesting activities & restaurant when we were not sure what to take. The entire facility is quite new, so it was really comfortable. But only 2 things I was disappointed is that the bath towel was quite dirty and the pillow had a sweat smell even when we entered the room. Since it’s quite new & overall service was nice, those points stood out… If those would get improved, I’d love to stay there again!

Very new very clean

Staff were polite and attentive. Rooms and facilities were clean . Beautiful scenery . Only food choices were limited ; will be better with more international choices ( Singaporean & Malaysian food).

Perfekt hotell . Pent, rent og moderne

It was a very clean hotel, with friendly service.

Very clean room.

It ok in general. The room quite new. the lighting has a very strange connection the bathroom smells.

Staff were incredible, food was very good, rooms were very clean

1hr late check-in to a dirty Deluxe Suite (dust) with smelly water under the floorboards (in front of the right bedstand) and a very noisy AC with moldy smell. A shame for an otherwise beautiful hotel with always smiling hotel staff. Pool bar was nice.

The view was great. Mostly wooden floor so it isn't as dusty as those rooms that are fully carpeted. Furnishing and fixtures are relatively new. Toilet had some flies but it's expected due to the climate here. Our shower floor drain was clogged but the technicians cleared it and it was ok. Bring a good umbrella if you are walking to the shops/food establishment outside the resort as the sun can be extremely harsh.

部屋はオーシャンビューかプールビューを選ばないとせっかくのリゾートに行ってる感じがしないと思う。 ホテルの周りに大型スーパーは無いからビールとかは割高になる。

It is a nice brand new hotel with very comfortable rooms surrounded by garden like landscape where you can walk or bike on a paved trail around a lake and the other green parks in this large resort. It would be nice to see some water sports on this calm and clear water lake. Breakfast is great! Lunch and dinner cuisines however should need some improvements. Good job Four Points!

Trevligt bemötande och bra service. Rent och snyggt, stora rum. Enda minus var att rummet som skulle ha utsikt mot trädgård, var ingen trädgård utan en personalparkering.

Es gab ein Upgrade , weil wir länger als 9 Tage da waren. Sehr schönes Zimmer mit Blick auf den Pool und das Meer. Der Pool und der Garten waren herrlich. Das Frühstück war sehr lecker und sehr reichlich. Es gab indonesisches und auch europäisches Frühstück. Auch wurden Wünsche berücksichtigt. Das ganze Personal vom Kellner bis zum Gärtner oder auch das houskeeping waren sehr freundlich und hilfsbereit. Es wurde immer nachgefragt ob alles in Ordnung wäre oder ob wir einen anderen Wunsch hätten. Am Pool wurden manchmal kostenlos frische Säfte verteilt. Wir hatten einen sehr schönen und erholsamen Urlaub und würden immer wieder dort Urlaub machen.

We recently had the pleasure of staying at Four Points by Sheraton Bintan, Lagoi Bay and it was an unforgettable experience. From the moment we arrived, the staff was attentive, friendly, and eager to ensure our stay was perfect. The room was spacious, very clean, and elegantly furnished, offering a stunning view of the beach. The hotel’s amenities, including the spa and restaurants, exceeded our expectations. El Lagoi Beach Club has an exceptional location at the beach and offers excellent food and drinks, more focussed on Western cuisine. Ararinda Lounge offers great bakery items for a snack in between. Rempah Kitchen offers a Breakfast that was a daily highlight, with an array of delicious options to suit everyone’s taste. For lunch and dinner we enjoyed the diverse buffet experience featuring Indonesian cuisine in rotating, regional food stalls. This is a MUST try! The quality of service was outstanding at every place at this hotel. This goes for each and every one of the staff. We would like to give special recognition to Nova, who went above and beyond to ensure everything was perfect while enjoying our meals at Rempah Kitchen. Her warm and welcoming demeanor, combined with her impeccable attention to detail, made the meals even more enjoyable. The attention to detail and commitment to guest satisfaction truly set this hotel apart. The entire hotel staff We highly recommend this hotel to anyone looking for an exceptional stay. We can't wait to return!

Facilities are new and staff are really friendly. Nice cozy room

This is an amazing Hotel the food was good the view was fantastic from the room full was lovely staff are very friendly we are definitely coming back

Great hotel for a weekend getaway! Very nice staff and modern looking rooms.

Incredible hotel and staff! Everything was perfect & we were so well looked after by every department ! The guys on the morning coffees, the waiting staff, the pool staff, EVERYONE ! Don’t hesitate to book, it’s gorgeous and we will definitely be back ! 10/10

Five star staff

Food service is very slow in general even though staff have tried their best. Members points can’t be recorded at the spa or restaurant when paying the bill but need to fill a form for back office to process. Great facilities and friendly staff.

They fixed my carry bag (first aid) and also fixed the lock on my room door right away with a smile.

This resort is an absolute gem! The staff are wonderful. This is the first hotel resort I have stayed in where the executive chef comes to your table to personally welcome you and to ask how everything is and if there's anything he can do for you. Johan was amazing and even brought us a cake to say thank you! Staff Members Putri and Jeni in the restaurant, and then Collin in the pool restaurant were marvellous. All the staff are a real credit to the resort! So hospitable. The resort is very clean, modern, great decor, and lush around to pool. We had an amazing stay and no one in our group of 5 wanted to leave! It's also very nice how the resort arrange your complimentary transport to and from the ferry. Even the staff at the reception and tour desks (I'm really sorry I didn't make a note of their names) were very friendly and helpful!

The property was nice & new. Half the hotel rooms are still under construction but you don’t even realize that. The check in staff was courteous; the transportation staff, housekeeper, all exceptional. The breakfast was also amazing-good staff. The servers at the pool bar, however, should be re-trained. They were so slow, never coming for an order quickly. I decided to order 2 drinks at a time so I didn’t have to wait. They are the same servers around the pool & they make it hard to order anything as they are not around. there were around 7staff at the pool bar, all on phones/ chatting& laughing with each other. how awful will service be if the whole hotel is full? you have to beg to get your bill, so we resorted to just walking away until they chase you down for a signature. 2 incidents happened that were poorly handled. 1-my husband ordered a Moscow mule, then he commented that it tasted awful & there was not any alcohol in it. We passed it around the table & all agreed. The server came back and asked how is the drink? I said it tasted like no alcohol. Then he giggles &says we forgot. If we had said fine, was he just going to keep the extra alcohol? 2-when it rains there is not any drainage around the pool bar at all, some boards are already rotting and falling in. Worse, the tiles inside are super slippery & 4 kids fell. My kid was very badly hurt, then staff started vacuuming the water. A few more kids fell. We were offered only a milkshake for free.

We had an overall pleasant stay at Four Points by Sheraton Bintan. The hotel is relatively new, clean, and well-maintained, with modern amenities and a beautiful beachfront view. Most of the staff were warm and helpful throughout our visit, which added to the relaxing experience. The only downside was the front desk—while not unfriendly, they were quite rigid when it came to late check-out requests, which felt a bit inflexible considering the otherwise welcoming vibe of the hotel. Still, we enjoyed our stay and would consider coming back.

I stayed here for 5D4N and the staff service was impeccable and top notch ! Everywhere you go within the premise, the service staffers were all smiley and greeting you. Not a single scowl or unhappiness and they all seem so happy doing their work! For example… After they made our bed, they would give us something very personal and thoughtful like a message on the bed, complete with pretty origami using towels. See photos. In addition, during breakfasts, the server would come round with something special frlm the kitchen and asking you for constructive feedback, or just generally chatting with you on your home country. On the third day, we were served wonderful fruit tarts and I truly enjoyed it! Hence on the fourth day, I asked if I could have the fruit tart from the day before. The server told me he would check with the kitchen and 10min later, he came with 3 fruit tarts! Freshly baked to cater to my whims! How is this not good service? I love this hotel stay and would recommend to anyone !

Trip was good, only down side was given checkout time at 1.30pm but was abruptly broyght forwared to 12.30pm without any prior notices

All the staff members at Four Points were extremely welcoming and friendly to every guest. We were celebrating our anniversary and the hotel and housekeeping team prepared a thoughtful mini surprise for us. We would like to extend our thanks to Dimas, Fauzi, Renora, Aprillia, Dwi, Moel and Feby for going over and beyond to ensure that our stay was smooth and enjoyable. The hotel is convenient, as it’s a walkable distance from Plaza Lagoi, and a short 10-15 drive away to most of the attractions. The beach is clean and pretty, and the beach club serves really delicious food and drinks. 10/10 would visit again for the wonderful ambience and service!

nice property but nothing open around this property except for mini marts.

Not a lot in the area

Excellent customer service, clean property. However the hotel does not provide transport to the nearest town.

Everything from staff behaviour to location to availability of food options including vegetarian to wonderful Spa and much more!

Beautiful hotel on a lovely beach!

Bra rum. Skön säng. Asiatisk frukost. Finns inget mer omgivningarna är hotellet. Dyrt.

Amazing hotel near the beach.

perfect for a family beach vacation

Overall it was relaxing. Kind of remote, with limited options.

All the staff members at Four Points were extremely welcoming and friendly to every guest. We were celebrating our anniversary and the hotel and housekeeping team prepared a thoughtful mini surprise for us. We would like to extend our thanks to Dimas, Fauzi, Renora, Aprillia, Dwi, Moel and Feby for going over and beyond to ensure that our stay was smooth and enjoyable. The hotel is convenient, as it’s a walkable distance from Plaza Lagoi, and a short 10-15 drive away to most of the attractions. The beach is clean and pretty, and the beach club serves really delicious food and drinks. 10/10 would visit again for the wonderful ambience and service!

The staff at Four Points in Bintan are the most welcoming, cheerful and helpful people I have met, never experienced something like this in my life. The hotel is a great place to relax: one can swim at the pool, walk by the beach, have drinks at the pool bar or exercise at the gym. Perfect to switch off for a few days. Beds are very comfortable. The breakfast is also great, one probably needs weeks to try all the options; make sure you include when booking. Overall, highly recommended.

Food was ok but the appetisers for the western food is not good. We ordered mesclun salad but what we got was a salad with Romaine lettuce, it's supposed to be a mix of different greens, the french onion soup tasted weird, the onions were not soft or caramelized and did not have the cheese on top of the soup. The steak and lamb chops were good. Overall the hotel is nice but need to improve on the western menu. The breakfast buffet was also good.

Staff were polite and attentive. Rooms and facilities were clean . Beautiful scenery . Only food choices were limited ; will be better with more international choices ( Singaporean & Malaysian food).

Food service is very slow in general even though staff have tried their best. Members points can’t be recorded at the spa or restaurant when paying the bill but need to fill a form for back office to process. Great facilities and friendly staff.

It is a nice brand new hotel with very comfortable rooms surrounded by garden like landscape where you can walk or bike on a paved trail around a lake and the other green parks in this large resort. It would be nice to see some water sports on this calm and clear water lake. Breakfast is great! Lunch and dinner cuisines however should need some improvements. Good job Four Points!

Arrived and only option was bbq for dinner. Very limited vegetarian options for lunch/dinner. Hotel is very peaceful and all staff extremely helpful. Everyone spoke english and excursions easily arranged. There is no currency exchange available at hotel and closest option is the ferry port by taxi. Over all a very peaceful relaxing week. Would definitely book again.

We recently had the pleasure of staying at Four Points by Sheraton Bintan, Lagoi Bay and it was an unforgettable experience. From the moment we arrived, the staff was attentive, friendly, and eager to ensure our stay was perfect. The room was spacious, very clean, and elegantly furnished, offering a stunning view of the beach. The hotel’s amenities, including the spa and restaurants, exceeded our expectations. El Lagoi Beach Club has an exceptional location at the beach and offers excellent food and drinks, more focussed on Western cuisine. Ararinda Lounge offers great bakery items for a snack in between. Rempah Kitchen offers a Breakfast that was a daily highlight, with an array of delicious options to suit everyone’s taste. For lunch and dinner we enjoyed the diverse buffet experience featuring Indonesian cuisine in rotating, regional food stalls. This is a MUST try! The quality of service was outstanding at every place at this hotel. This goes for each and every one of the staff. We would like to give special recognition to Nova, who went above and beyond to ensure everything was perfect while enjoying our meals at Rempah Kitchen. Her warm and welcoming demeanor, combined with her impeccable attention to detail, made the meals even more enjoyable. The attention to detail and commitment to guest satisfaction truly set this hotel apart. The entire hotel staff We highly recommend this hotel to anyone looking for an exceptional stay. We can't wait to return!

Have no complaints about the room and stay. Hotel needs to improve on the service - food being served is sooooo slow. Opted in for the Eac

The stay was good for 3 nights. What we felt was poor was the buffet breakfast. Almost the same thing everyday. Also most of the items was Indonesian styled food and not likened by us.

Staff were incredible, food was very good, rooms were very clean