Charles Hope London Croydon

Great property in a great location. Apart from a few minor broken things in the unit, it was clean, comfortable and had everything we needed. Will certainly be back!

I still had to show ID when I picked up the key from the concierge, and they made me wait to go to my room while letting another guest enter without a wait. The flat was clean and convenient, but the thermostat did not work. I had to open the windows to cool the place down from the unexpected rise in temperature

Stay was fine. But communication was not good. You won’t get any help.

Apartment was not upkeep properly. Cleaning was substandard

Apartment on the 39th floor = great views from parts of the apartment. Downside - views of the taller tower behind. Items worn out = sofa, rusty toilet brush holder, dirty carpet in ensuite bedroom, cheap frying pan in a terrible state. Only 1 English tea bag and 7 mint tea bags? The rainforest shower heads don't work properly. They need replacing, especially the master bedroom one. Nice to have kitchen roll. Salt, pepper and sugar. Fantastic views from the 43rd floor, the master bedroom and the kitchen window. All other views are spoilt by the hulking white tower. Blinds were down throughout the stay as you are overlooked. The rooftop terrace is phenomenal for views. The staff were lovely in reception.