Is parking available at the property?

Yes, covered valet parking is available at a fee of USD 35 per day, which includes in/out privileges.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the hotel's location in relation to key landmarks?

The hotel is located in Downtown Knoxville, within a 15-minute walk of the University of Tennessee and Knoxville Convention Center. It is approximately 1.6 miles from Neyland Stadium and 0.3 miles from Regal Riviera.

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

What guests think

Across reviews, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel stands out for its elegant, French-inspired boutique style in a central downtown location, with spacious, beautifully appointed rooms and generally friendly staff praised for creating a charming, comfortable stay.

Guests frequently highlight the on-site French restaurant and bar as memorable. Common drawbacks include a recent multi-review hot water outage, street and neighbor noise in some rooms, and confusion or inconsistency around morning pastry offerings and charges. Parking can be inconvenient, and there are occasional hiccups such as a housekeeping miss, an uncomfortable bed, or billing miscommunication. Expect a stylish boutique stay with character and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The on-site French restaurant and bar draw praise. Several reviews report a hot water outage during stays, and parking is noted as inconvenient.

Related guest reviews

10

Christopher

Jun 30, 2024

·

Stayed 1 night

Great place! The bar at the restaurant fantastic as well! Great decor! 👍

10

Gretchen

Aug 17, 2024

·

Stayed 1 night

Even though the property had no hot water available for the stay, we LOVED this experience nonetheless and would choose this hotel again. It was so charming, cute and quaint but spacious, quiet and comfortable. We only had drinks (unique and delicious) in the hotel’s restaurant but would eat there next visit.

4

Tanner

Aug 3, 2024

·

Stayed 1 night

There was no hot water on our floor. Beautiful location, impeccable staff, wonderful amenities, but something as simple as a cold shower can really derail an experience.

10

Thomas

Aug 15, 2024

·

Stayed 2 nights

This place is incredible and we will be coming back. The rooms are great and the restaurant and drinks were outstanding.

10

Melissa

May 30, 2024

·

Stayed 1 night

Room was as gorgeous as the pictures!! We had a nice view out of our window, as well. Valet and front desk staff were very friendly, polite, and professional. Location is convenient to all things Market Square. Bed was comfy, and we loved all the beautiful details of our stay - the room, the on-floor breakfast service, the large tiled shower (with scented steamer bars) - everything. This is where we’ll stay from now on!

8

SARA

Jun 19, 2024

·

Stayed 1 night

Beautiful hotel and room. Parking is not convenient. Bed was uncomfortable and breakfast was hardly anything.

10

Jennifer

Jun 30, 2024

·

Stayed 1 night

This place is a tiny slice of Parisian flare on busy Gay St. it's lovely and cozy, and we thoroughly enjoyed our beautiful room and the cocktails in the bar. Croissants for breakfast were 5-star.

10

Gretchen

Aug 17, 2024

·

Stayed 1 night

Even though the property had no hot water available for the stay, we LOVED this experience nonetheless and would choose this hotel again. It was so charming, cute, quaint yet spacious, quiet, and comfortable. We only had drinks (unique and delicious) in the hotel’s restaurant but would eat there next visit.

10

Craig

Aug 19, 2024

·

Stayed 2 nights

Only issue is we didn’t have hot water for my stay. Everything else was great.

6

Krystle

Aug 14, 2024

·

Stayed 1 night

They called to inform me the day before check-in that the hot water was out. They promised me a 25% discount if I kept my reservation. They still charged me the full amount even though I asked about it at check-in then I called and they told me they would refund the discount. She told me 15% and I informed her the may it was supposed to be 25%. First they tried to charge my card for the amount instead of refunding it. Then, they refunded it and it was not 25% like they promised. I’m done calling about it. I took a cold shower and did not receive what I was promised. I would also like to know how the restaurant was still running if the building had no hot water.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as very clean and pristine. One review reported a missed item from a previous guest.

Related guest reviews

10

Carrie

Jun 20, 2024

·

Stayed 1 night

Very unique rooms, comfortable beds nice pillows. Everything was very clean. We enjoyed our time.

10

John

Jul 22, 2024

·

Stayed 1 night

Property is super clean and new. Staff are very pleasant and where readily available when needed. High end luxury in the center of Knoxville with plenty around to do. Can’t wait to come back, the Presidential Suite is top notch!

8

Patrick

Mar 25, 2024

·

Stayed 1 night

Property was nice and clean. Location is convenient to local restaurants and shopping. Unfortunately, the staff at the hotel’s restaurant and bar were rude. Wouldn’t recommend dining there.

8

Cynthia

Mar 10, 2025

·

Stayed 1 night

Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.

10

Keith

Sep 28, 2024

·

Stayed 1 night

Found a dirty sock in room from last guests. Head board on bed was ridiculous It’s not mounted to the bed and it’s not mounted to the wall. It’s just there and bangs the wall every time it’s touched. Other than that the place is amazing

10

Laura

Mar 25, 2024

·

Stayed 2 nights

Extremely comfortable and beautiful room. Pristine. Very centrally located, so it was easy to walk around the Knoxville downtown area.

10

Thomas

Feb 10, 2024

·

Stayed 1 night

Hotel Cleo had a wonderful esthetic and charm. Lobby and room were beautifully decorated as well as very clean. Great stay! We will return.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, elegant, and comfortable, with large bathrooms and thoughtful details. Some guests report street or neighbor noise and an occasional maintenance quirk.

Related guest reviews

10

Theresa

Oct 29, 2024

·

Stayed 1 night

Such a beautiful place! Our room was wonderful. I didn’t want to leave!

10

Steven

Nov 20, 2024

·

Stayed 2 nights

Great property. Beautiful romantic room.

10

Donna

Jun 18, 2024

·

Stayed 1 night

The hotel is beautiful!!! The bathroom is stunning and so updated!!! The bed and pillows were amazing!!! Will always stay here when we are in Knoxville!! Can’t say enough great things about this hotel!!! Huge shout out to Zaria and Fire! Such sweet girls and you tell they love what they do!!!

8

Wendy

May 19, 2024

·

Stayed 3 nights

I loved the boutique style & decor. My room was huge. However, it was on the street side so very noisy. Also, I could hear the ppl next to me in their room. The staff is lovely. The restaurant is posh. The hotel did not make it clear the food and drinks inside the room weren’t included. Given the very high rates, they need to have included those items, or put a sign with the prices.

10

David

Jun 14, 2024

·

Stayed 3 nights

This place is absolutely amazing! The staff were amazing. The room was everything I imagined and more. It was very romantic and the room decor was spot on! The bathroom was very spacious and had a really nice walk in shower. Beautiful Chandelier hung over the bed and the armoire had 2 huge mirrors that faced the bed. I will stay here again and would definitely recommend to anyone. Also the staff knocked on the door giving chocolate out to the guest.

10

Keith

Sep 28, 2024

·

Stayed 1 night

Found a dirty sock in room from last guests. Head board on bed was ridiculous It’s not mounted to the bed and it’s not mounted to the wall. It’s just there and bangs the wall every time it’s touched. Other than that the place is amazing

4

Wayne

Jun 2, 2024

·

Stayed 1 night

A unique boutique hotel. But was crazy noisy with street noise and then music in the bar playing until nearly 1am. All could hear in our room was bass. Not the hotel for a good night sleep.

10

Casey

Sep 1, 2024

·

Stayed 2 nights

Beautiful hotel, Beautiful room. Very large room with nice furniture and wood flooring. An absolute steal!!

10

Melissa

May 30, 2024

·

Stayed 1 night

Room was as gorgeous as the pictures!! We had a nice view out of our window, as well. Valet and front desk staff were very friendly, polite, and professional. Location is convenient to all things Market Square. Bed was comfy, and we loved all the beautiful details of our stay - the room, the on-floor breakfast service, the large tiled shower (with scented steamer bars) - everything. This is where we’ll stay from now on!

10

Jeremy

Apr 15, 2025

·

Stayed 1 night

One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and welcoming. A few reviews note average or unwelcoming service, a dining staff issue, and a billing miscommunication.

Related guest reviews

10

Norma

Mar 2, 2024

·

Stayed 1 night

Staff was excellent, room was very charming and comfortable.

10

Donna

Jun 18, 2024

·

Stayed 1 night

The hotel is beautiful!!! The bathroom is stunning and so updated!!! The bed and pillows were amazing!!! Will always stay here when we are in Knoxville!! Can’t say enough great things about this hotel!!! Huge shout out to Zaria and Fire! Such sweet girls and you tell they love what they do!!!

10

J.M.

Jul 6, 2024

·

Stayed 1 night

The staff was very friendly and it was a wonderful stay. The hotel is beautiful.

10

John

Aug 20, 2024

·

Stayed 1 night

Beautiful new hotel in downtown Knoxville. Excellent staff!

8

Patrick

Mar 25, 2024

·

Stayed 1 night

Property was nice and clean. Location is convenient to local restaurants and shopping. Unfortunately, the staff at the hotel’s restaurant and bar were rude. Wouldn’t recommend dining there.

10

Anthony

Feb 6, 2025

·

Stayed 1 night

Front desk was extremely helpful and nice. Beautiful rooms and property.

10

David

Jun 14, 2024

·

Stayed 3 nights

This place is absolutely amazing! The staff were amazing. The room was everything I imagined and more. It was very romantic and the room decor was spot on! The bathroom was very spacious and had a really nice walk in shower. Beautiful Chandelier hung over the bed and the armoire had 2 huge mirrors that faced the bed. I will stay here again and would definitely recommend to anyone. Also the staff knocked on the door giving chocolate out to the guest.

10

Melissa

May 30, 2024

·

Stayed 1 night

Room was as gorgeous as the pictures!! We had a nice view out of our window, as well. Valet and front desk staff were very friendly, polite, and professional. Location is convenient to all things Market Square. Bed was comfy, and we loved all the beautiful details of our stay - the room, the on-floor breakfast service, the large tiled shower (with scented steamer bars) - everything. This is where we’ll stay from now on!

10

Matt

Sep 13, 2024

·

Stayed 2 nights

What a wonderful little boutique hotel. So charming. I was there on business but wished it was for pleasure. Only 16 rooms and they were so nice and comfortable. It is in my top 5 hotels I have ever stayed in over my 25 plus years of business and pleasure travel. And the small staff couldn't have been nicer and more helpful. If anyone askes me where to stay in Knoxville this is my recommendation.

6

Krystle

Aug 14, 2024

·

Stayed 1 night

They called to inform me the day before check-in that the hot water was out. They promised me a 25% discount if I kept my reservation. They still charged me the full amount even though I asked about it at check-in then I called and they told me they would refund the discount. She told me 15% and I informed her the may it was supposed to be 25%. First they tried to charge my card for the amount instead of refunding it. Then, they refunded it and it was not 25% like they promised. I’m done calling about it. I took a cold shower and did not receive what I was promised. I would also like to know how the restaurant was still running if the building had no hot water.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Downtown location is consistently praised as central and walkable, close to Market Square, Gay Street, restaurants, and shops. Guests find it easy to explore the area.

Related guest reviews

10

Tonya

Mar 1, 2025

·

Stayed 1 night

Great hotel! Excellent location. Would highly recommend.

10

Grant

Jul 18, 2024

·

Stayed 4 nights

We love this hotel! Spacious room, beautifully appointed. Bathroom is like a spa. Staff is extraordinary and attentive without being imposing. Four rooms per floor. The best breakfast croissants, fruit, juice & coffee every morning in spectacular lobby on every floor. And the location: unbeatable. Wife and I are DEFINITELY coming back!

10

Jessica

May 1, 2024

·

Stayed 2 nights

Super cute and great location! Felt like we were transported to France

10

John

Jul 22, 2024

·

Stayed 1 night

Property is super clean and new. Staff are very pleasant and where readily available when needed. High end luxury in the center of Knoxville with plenty around to do. Can’t wait to come back, the Presidential Suite is top notch!

10

John

Aug 20, 2024

·

Stayed 1 night

Beautiful new hotel in downtown Knoxville. Excellent staff!

10

Laura

Mar 25, 2024

·

Stayed 2 nights

Extremely comfortable and beautiful room. Pristine. Very centrally located, so it was easy to walk around the Knoxville downtown area.

10

lloyd

Feb 9, 2024

·

Stayed 1 night

This place was great. Right in the middle of everything in downtown Knoxville.

10

Melissa

May 30, 2024

·

Stayed 1 night

Room was as gorgeous as the pictures!! We had a nice view out of our window, as well. Valet and front desk staff were very friendly, polite, and professional. Location is convenient to all things Market Square. Bed was comfy, and we loved all the beautiful details of our stay - the room, the on-floor breakfast service, the large tiled shower (with scented steamer bars) - everything. This is where we’ll stay from now on!

10

Jeremy

Apr 15, 2025

·

Stayed 1 night

One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.

10

Susan

Feb 14, 2024

·

Stayed 2 nights

Our stay at The Hotel Cleo was absolute perfection. Our room was so lovely, the bed was comfortable, the shower was fantastic. It was quiet and relaxing, which is exactly what we wanted to celebrate my husband’s birthday. The location is great as well—so many restaurants and shops within easy walking distance. We will definitely be back!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The French restaurant and cocktail bar receive strong reviews, and many enjoy the croissants and light morning offerings. There are occasional complaints about unclear charges or limited availability.

Related guest reviews

10

Christopher

Jun 30, 2024

·

Stayed 1 night

Great place! The bar at the restaurant fantastic as well! Great decor! 👍

10

Lani

Nov 3, 2024

·

Stayed 2 nights

Very nice hotel. Will stay there again. Convenient to restaurants and shopping Offers a continental breakfast but unfortunately was not available the first AM we were there.

10

Donna

Jan 7, 2024

·

Stayed 1 night

Adorable boutique hotel. The room and bathroom were large and beautifully furnished. Would highly recommend. Had dinner at the French restaurant on the lobby level. It was also amazing.

10

Cynthia

Jun 2, 2024

·

Stayed 2 nights

Wonderful hotel/restaurant in historic building right on main restaurant/ bar/ shoppes area of Knoxville. Rooms are very large and have separate seating area and huge bathrooms. Nice touch is the continental breakfast set outside the rooms in a foyer area each morning. Feels very chic. Great neighborhood. Totally recommend.

8

Patrick

Mar 25, 2024

·

Stayed 1 night

Property was nice and clean. Location is convenient to local restaurants and shopping. Unfortunately, the staff at the hotel’s restaurant and bar were rude. Wouldn’t recommend dining there.

10

Thomas

Aug 15, 2024

·

Stayed 2 nights

This place is incredible and we will be coming back. The rooms are great and the restaurant and drinks were outstanding.

8

Cynthia

Mar 10, 2025

·

Stayed 1 night

Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.

10

Kristan

Feb 24, 2024

·

Stayed 1 night

On floor light breakfast

10

Tyler

Jan 17, 2024

·

Stayed 1 night

What a lovely boutique property. The finishings and artwork were beautiful. The staff went above and beyond to make sure our stay was excellent despite the snow storm. The food was out of this world and I highly recommend eating at their restaurant. Chef Ben and his team are truly amazing. Joshua and staff thank you so much for all of your efforts, you are appreciated! Also- take the short walk to Coffee & Chocolate. It’s out of this world!

10

Jennifer

Jun 30, 2024

·

Stayed 1 night

This place is a tiny slice of Parisian flare on busy Gay St. it's lovely and cozy, and we thoroughly enjoyed our beautiful room and the cocktails in the bar. Croissants for breakfast were 5-star.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $419	21 $503	22 $503	23 $1,061	24 $647
25 $446	26 $402	27 $660	28 $721	29 $398	30 $614	31 $460

Su	Mo	Tu	We	Th	Fr	Sa
1 $404	2 $398	3 $399	4 $414	5 $629	6 $1,256	7
8 $404	9 $434	10 $402	11 $721	12 $444	13 $468	14 $457
15 $404	16 $402	17 $556	18 $551	19 $404	20 $2,002	21
22 $404	23 $398	24 $409	25 $404	26 $413	27 $446	28 $414
29 $404	30 $402

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

About this property

Location

Room options

Luxury Suite, 1 Queen Bed (View)

Romantic Suite, 1 Queen Bed, City View

Signature Room, 1 King Bed, City View

Executive Studio, 1 King Bed (View)

Royal Suite, 1 Queen Bed (Mobility Accessible, Tub)

Royal Suite, 1 Queen Bed (View)

Guest reviews of Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Prices for upcoming dates