Super 8 by Wyndham Santa Cruz Beach

Condition of this place can really use some upgrades. Expected a little more with the price that we paid. Requested bottom floor prior to arrival but it was ignored, ended up on 2nd floor. The lock on the door was broken, called the office but no one picked up so had to walk down to get someone. This property is privately operated under Super 8, the guy at the office came and checked on the lock and then came back to change the battery (instead of offering a different room and deal with this on his own without interruptions). Room was dusty and not well cleaned, beds were uncomfortable with metal platform bed frame that makes loud squeaks every time you move. Air conditioning is also super loud and dirty. The property also has a bad odor and we’re just not pleased with the overall experience. We usually are pretty flexible and try to overlook little issues when we travel but this one really needs some upgrades and attention. Won’t return again.

Air conditioner did not work.

The room reeked of cigarette smoke when it was advertised as a smoke free hotel! There were also unsettling stains on the bed sheets.

The staff were very nice. The bed was comfortable enough, and the room was clean. However, there was no hot water in the shower. I know standards are lower at budget hotels, and I'm willing to overlook slightly stained sheets, etc. But a lack of hot water is unacceptable. There were a few other budget hotels in the area, so I'll definitely be staying somewhere else next time.

I definitely will return. Hotel was recently upgraded. Great service! Thank you!