Is parking available at the property?

Self parking is available on-site for a fee of GTQ 40 per night. Parking is limited, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included with the stay. The specific serving hours are not mentioned.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities. Specific details on accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Zona 10, Guatemala City, within a 10-minute drive of Paseo Cayala and Avia Mall. It is 0.2 km from The Village Shopping Center and 0.4 km from the Embassy of Lebanon. La Aurora International Airport is approximately 4.3 km away.

What are the hotel's policies for guests staying with children?

Children may stay at the property, but they may not be eligible for complimentary breakfast. Specific age limits for free stays are not mentioned.

Best Western Plus Hotel Stofella in Guatemala City

Average nightly price at Best Western Plus Hotel Stofella by month, last 12 months (USD)
Month	Average price
January	US$96
February	US$98
March	US$99
April	US$97
May	US$98
June	US$96
July	US$100
August	US$105
September	US$100
October	US$115
November	US$108
December	US$97

What guests think

At Best Western Plus Hotel Stofella, travelers frequently praise the central, walkable Zone 10 location and the friendly, helpful staff, while feedback on rooms and amenities varies between nicely renovated comfort and older, dated areas with occasional issues.

Many reviews note clean rooms, but others report musty smells, dirty carpets or linens, and pests in a few older rooms. Breakfast ranges from delicious and varied to basic or poorly handled, with sporadic complaints about spoiled items and inconsistent dining service. Common downsides include noise, fluctuating hot water or AC, limited parking, and areas without elevator access amid occasional renovation works. Overall, experiences vary by building and room, so manage expectations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited and some areas lack elevator access or have outages; several guests also report the gym equipment not working. WiFi is generally good, but renovation noise and the absence of an airport shuttle were noted.

Related guest reviews

6

Gustavo

26 May 2025

·

Stayed 2 nights

Bien pero las máquinas del gym no duncionan

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8

Victoria

12 Sept 2023

·

Stayed 1 night

Excelente solo es complicado en ocasiones con el parqueo de vehículo.

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4

Roberto

28 Nov 2023

·

Stayed 3 nights

Ninguna de las máquinas del gimnasio sirve

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10

Randall

14 Jan 2024

·

Stayed 1 night

Buen lugar para hospedarse en el centro de la ciudad con buena ubicación, exelente servicio al cliente y buen precio. El único contra es que no dan servicio de transporte Aeropuerto-Hotel-Aeropuerto

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10

Dante Vittorio

7 Aug 2023

·

Stayed 1 night

Todo está muy bien excepto el parque o

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6

Desiree

17 Mar 2024

·

Stayed 3 nights

Muy buena ubicación pero no hay elevador en el hotel

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6

Gustavo

23 May 2025

·

Stayed 3 nights

Las máquinas del gym no sirven

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6

ely

26 Sept 2024

·

Stayed 1 night

Parking is very small

8

angel

6 Nov 2023

·

Stayed 4 nights

The quality of the breakfast menu was very average for Guatemalan standards. The hotel does not have an airport shuttle as advertised.

8

vinicio

2 Sept 2024

·

Stayed 1 night

parking

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Cleanliness

Many guests find rooms and public areas clean, though experiences vary. Recurring issues include musty odors, dirty carpets or linens, and an occasional pest sighting in older sections.

Related guest reviews

6

Hansell

21 Jun 2024

·

Stayed 1 night

Desafortunadamente las sabanas de la cama no estaban limpian, olor a perfume de otra persona y pelos, lo notifiqué y no hicieron el cambio. Solo tuve una noche y no fue la mejor.

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2

Mery

24 May 2025

·

Stayed 1 night

couldn't sleep because there were some little ant-like creatures on the bed, but they weren't ants, and they were all over the bathroom! I'll try to share a video! I told the front desk, but they just said they were going to report it to maintenance!

6

JOHN WALTHER

7 Dec 2024

·

Stayed 1 night

El cuarto olía a pura humedad

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8

Jorge

27 Mar 2025

·

Stayed 2 nights

Carpet in walkways not clean

10

Jorge

25 Dec 2025

·

Stayed 1 night

Everything was clean

10

Phaedra

26 Jan 2026

·

Stayed 2 nights

Clean room, and amenities

6

Hector

30 Apr 2025

·

Stayed 1 night

Las habitaciones están descuidadas, en mi caso el aire acondicionado me fallo la ultima noche que estuve allí, en mi cama me encontre unas semillas secas de chile, o sea no estaba pulcro el tema de ropa de cama. hasta este momento nunca habia tenido quejas de este hotel, soy cliente recurrente en el mismo.

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6

Victor

13 Dec 2024

·

Stayed 1 night

The staff at the restaurant wasn't friendly, the room floor was dirty.

10

Alessandro

13 Feb 2026

·

Stayed 6 nights

café da manhã excelente! funcionários educados e solícitos. Quarto limpo e organizado!

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8

Jeniferth

4 May 2024

·

Stayed 4 nights

Inicialmente estuvimos en al habitación 315, la habitación tenía alfombra y la suciedad en la alfombra era terrible, tanto así que la ropa de mi bebé de un año quedó súper sucia en cuestión de 10 min y a mi otra hija que es súper alérgica le afectó mucho la suciedad y el polvo, ella tiene alergia a los ácaros y polvo y tenía mucha tos y mucosidad provocado por la alfombra ( médicamente probado ) , dimos el feedback y salimos a conocer la cuidad cuando regresemos nos llamaron y nos ofrecieron un cambio de habitación a una sin alfombrada (421) y fue lo mejor, mi hija mejoró drásticamente su salud con el cambio

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Rooms

Room quality is mixed: some are remodeled, spacious and comfortable, while others feel old, dark or windowless with small layouts. Guests also mention noise, stuffy air, hard mattresses, and intermittent AC or hot water fluctuations.

Related guest reviews

2

Jose Rodolfo

24 Nov 2025

·

Stayed 2 nights

Si hay disponibilidad en cualquier otro hotel, tomenla. La habitación no tenia ventanas, olía a humedad, estaba descuidada y vieja. Estaban trabajando en el segundo piso y cono no hay ascensor tenias que pasar en medio de los trabajadores con las maletas para llegar al cuarto. El parqueo no es suficiente y lo alguilan por mes a externos, por lo que como huesped debes dejar tus llaves. Pésima experiencia

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8

Ricardo

9 Nov 2025

·

Stayed 2 nights

Renovated room according to standard

10

Giovanni

10 Jun 2025

·

Stayed 1 night

Small hotel with colonial style very close to several shopping centers in zone 10; the only issue i had is that the hot water in the shower was not running fluid some times gets cold sometimes hot

10

Juan Carlos

3 Feb 2026

·

Stayed 2 nights

Las habitaciones están remodeeladas

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8

Diego

22 Nov 2025

·

Stayed 3 nights

Good staff. Hard mattress. Stuffy room but nice. Great breakfast.

6

Leonel Alfredo

1 Nov 2025

·

Stayed 4 nights

Internet was good. AC slow but ultimately really good. Clean room.

8

Rohit

10 Apr 2025

·

Stayed 5 nights

Very nice stay, but the one problem we faced was widely fluctuating water temperature in the shower.

6

Ignacio

30 Jan 2026

·

Stayed 4 nights

Demasiado ruidosa la habitación

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10

Jeffry

19 Jan 2026

·

Stayed 2 nights

Habitación remodelada, limpia y muy espaciosa Buen desayuno

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10

Jackie

20 Jun 2024

·

Stayed 1 night

Staff was pleasant and friendly. However, our room didn’t have a window to see outside the hotel. The room felt like we were in a closet.

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Service

Staff are widely praised as friendly, accommodating and helpful, often assisting with transport. However, some guests report check in delays, occasional front desk issues, overbooking or cancellations, and maintenance or housekeeping entering rooms at inconvenient times.

Related guest reviews

6

Dianne

5 Jun 2025

·

Stayed 1 night

Raúl en recepción se portó muy amable pero en la mañana de mi check out tuve el disgusto de que ingresara un hombre de mantenimiento a mi habitación. Yo estaba bañandome y al abrir el baño me encontré con el metido en la habitación justificando que "nadie le abrió" por eso entró! QUE CLASE DE ENTRENAMIENTO RECIBE SU PERSONAL? Soy mujer y me encontró en ropa interior. Puse mi queja en recepción y no dijeron nada, NADA! Inaceptable en verdad.

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10

Katya Patricia

14 Nov 2025

·

Stayed 1 night

Great stay - Great staff - extremely helpful.

2

Aloys

19 Apr 2024

·

Stayed 1 night

We arrived early at 1:30. We were told our room was not ready and check in was at 3:00 pm. We returned at 3:15 and were told to wait another 10 minutes as our room was still not ready. We’ve stayed here before and also had problems. This will be the last time we stay here!!!

10

Raquel

15 Aug 2025

·

Stayed 4 nights

This property is excellent and very clean. The bilingual staff at the front desk was an added bonus, they were very helpful, friendly and knowledgeable of the area. The location is prime, many restaurants available to choose from and a short walk to an upscale shopping mall.

4

Imilce

3 Sept 2024

·

Stayed 3 nights

Cuanso llegamos al hotel a las 11/30 pm nos indican que no teniamos habitacion por que habian sobrevendido el hotel

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10

Richard

29 Jan 2024

·

Stayed 1 night

Friendly and very helpful staff. Very clean rooms. We have stayed here a few times now and it has become our go to when in Guatemala City.

10

Jeaneane

13 Oct 2025

·

Stayed 1 night

Staff, especially the front desk, were very helpful and friendly. I would recommend this hotel.

2

jorge

17 Apr 2024

·

Stayed 3 nights

hotel not honest employees not well trained not do they know procedures Hotel did not respect term and agreements for hotels.com reservation Wanted us to pay cash to honor hotel.com reservation in dollars. used their own exchange rate to charge local currency rate

6

Gicel

15 Feb 2024

·

Stayed 2 nights

Rooms were not ready at check in time. Had to wait for an hour. Other than that service was average. Clean place.

10

Ingrid

19 Sept 2023

·

Stayed 1 night

Tiene una muy buena ubicación, el personal es muy atento, Don Carlos de la recepción en particular nos apoyo muchísimo.

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Location

Very central Zone 10 location close to restaurants, shopping and the airport; most find the area safe and walkable. Some mention traffic congestion and occasional nightlife noise in street facing rooms.

Related guest reviews

8

Gordon

29 Nov 2023

·

Stayed 2 nights

Very convenient location. Close to shopping & restaurants. Very safe and walkable area. Good breakfast included. Room was clean and best comfortable.

10

Gasparoni

12 Jul 2025

·

Stayed 2 nights

Location fantastica, sicura, nella zona moderna e viva, con tanti bei locali e ristoranti da raggiungere anche a piedi. Colazione buonissima! Tutti molto gentili e disponibili. Unica cosa: se la camera da’ verso la strada, si sentono i rumori dei club fino a mezzanotte, ma non è un grosso problema. Ci tornerò sicuramente.

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8

Ameena

17 Sept 2025

·

Stayed 1 night

We stayed at the Best Western Stofella overnight to catch a flight, the hotel is close to multiple restaurants and Oakland Mall is within walking distance. Overall the hotel is quite nice and clean, it just got a little stuffy in the room but overall the hotel was great and the pricing was quite reasonable!

8

JORGE

22 Sept 2024

·

Stayed 1 night

Great Hotel, great location, the price is really good. I will be back again. Recommended.

10

JORGE

16 Sept 2025

·

Stayed 1 night

Great Hotel, great price, great location, very close to the airport, breakfast is great, will recommend it.

8

julio

15 Oct 2024

·

Stayed 2 nights

Very centric hotel , hard to access during pick hours , but good service ,staff very attentive restaurant good food and good prices

10

Javier

13 Jul 2024

·

Stayed 2 nights

Excelente ubicación

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10

Edna

11 Jun 2024

·

Stayed 1 night

Well located, close to shopping and restaurants

10

Jane

4 Oct 2025

·

Stayed 1 night

Great central location and charming mid-size hotel

8

Pablo

11 Oct 2024

·

Stayed 1 night

Very good location

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Dining

Breakfast and on site dining receive mixed feedback: many enjoy a tasty, ample buffet, while others find it basic or repetitive, citing occasional spoiled items, poor coffee, stained dishes and uneven service.

Related guest reviews

10

Dino

4 Mar 2024

·

Stayed 1 night

One of the best hotels I have ever stayed in. Great staff. Good breakfast buffet! Loved it . Definitely go back there in BW, Guatemala City!

4

Lindsey

27 Oct 2025

·

Stayed 1 night

I choose this accomodation based on location, price point and that it offered ac in the room. The staff are polite and pleasent. The poor review is based on the on going renovations that result in loud noises from 9am. This was unexpected and a deciding factor not to extend my stay.. the food experience left a lot to be desired with plates with stains and tea that to be discarded as something was floating in it. This was brought to the staff attention who tried to recrify it but at that pojnt I wasnt comfortable continuing the meal. Front desk staff and bell man were kind enough to store my luggage as I couldnt bare the noise and checked out early to explore the city. I expected more and really surprised by this experience. Also you can hear everything so noise cancelling headphones are a must.

8

Paul

24 Feb 2024

·

Stayed 3 nights

Hotel and staff are great! Breakfast was terrible each of 3 days; rotten fruit and terrible coffee!! Wait staff knows but doesn’t care. Bless G-d San Martin is just a block away.

10

Oscar

5 Mar 2025

·

Stayed 1 night

La estadía estuvo bien sólo la comida del desayuno estaba descompuesta. La leche y la salsas. Es una crítica para que mejoren…

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8

Carsten

13 Mar 2025

·

Stayed 2 nights

Buena ubicación, servicio y comodidad ok, pero algo básica. Igual el desayuno básico con servicio más o menos

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10

Ingrid Edelmira

16 Sept 2024

·

Stayed 14 nights

This was our second time we returned to this hotel and the staff was friendly and helpful. Breakfast was different every day and all was great. We are very happy with our stay and for sure will return the next time we travel to Guatemala

8

Mary

13 Aug 2025

·

Stayed 1 night

Excellent breakfast. Beds were comfortable

10

Alessandro

13 Feb 2026

·

Stayed 6 nights

café da manhã excelente! funcionários educados e solícitos. Quarto limpo e organizado!

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10

Juan

19 Oct 2025

·

Stayed 3 nights

Clean room. Great breakfast

8

Manuel

13 Feb 2024

·

Stayed 4 nights

El hotel es bastante cómodo, céntrico, el servicio nítido, buen trato y amabilidad, cuenta con parqueo, y las habitaciones son amplias. Si necesita un poco de renovación porque es viejo pero los acabados en madera son preciosos. El problema es el buffet de desayuno bastante básico, grasoso y siempre lo mismo, con nula variedad de comida, y cansa bastante luego de estar hospedado 5 días. El hotel pierde mucho por la mala calidad de su buffete. El resto es maravilloso!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $158	4	5 $117	6 $117	7 $117
8 $95	9 $117	10	11	12	13	14 $117
15 $109	16 $114	17 $108	18 $114	19 $124	20 $81	21
22 $114	23 $117	24 $114	25 $88	26 $114	27 $108	28 $107
29 $114	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
		1 $117	2 $114	3 $112	4 $107	5
6 $63	7 $114	8 $114	9 $114	10 $117	11 $117	12 $126
13 $82	14 $114	15 $119	16 $113	17 $113	18 $106	19 $108
20 $117	21 $121	22 $93	23 $64	24 $117	25 $108	26 $108
27 $117	28 $114	29 $114	30 $117	31 $114

Best Western Plus Hotel Stofella

Prices for Best Western Plus Hotel Stofella

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed (With Sofabed)

Standard Room, 1 Double Bed, Bathtub

Standard Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 2 Double Beds

Standard Room, 2 Double Beds, Bathtub

Superior Room, 2 Double Beds

Standard Room, 1 King Bed (With Single Sofabed)

Standard Room, 1 Double Bed

Superior Room, 1 Queen Bed

Standard Room, 2 Double Beds

Standard Room, Multiple Beds

Standard Room, 1 King Bed, Bathtub

Superior Room, 1 King Bed

Guest reviews of Best Western Plus Hotel Stofella

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Hotel Stofella

Prices for upcoming dates