MCM Elegante Hotel & Suites Lubbock

We stayed 2 nights and it was excellent. The free continental breakfast goes above and beyond what you normally find, the omelet bar was delicious. We went to a venue for a concert and they have a shuttle service and will drop you off and pick you up at any time of the night. We will definitely be staying here again for our concerts in Lubbock.

Needs a lot of renovation. A lot of the outside doors were broken. The pool area doorss were broken.

The toilets are too low and the bathrooms need a remodel with the showers not draining appropriately. Also the ice machines wre broken on majority of the floors I was told the owner was waiting on a part but only 1 floor had an active ice machine. It was way too many people there for that to happen.

My daughter and I stayed here for Texas Tech orientation. Not only did they shuttle us to/from the airport but they shuttled us to/from wherever we needed to go during our stay. The 3 drivers we met were polite and had cold water to offer us. Lubbock was very hot and we were walking all around campus each day. They had free breakfast every morning starting at 6am and free appetizers and beer every night from 6 to 7pm. The bartender was friendly and helped you watch the time so you wouldn’t forget to get another free drink at 659pm. When we had to check out, they allowed us late check out closer to our departing flight since we had no car and were really exhausted at that point. They also had a gym with convenient hours. The beds were super comfortable and we slept great without loud people and noise. The front staff were awesome and answered any questions we had during our stay. They also have a restaurant and bar in the evenings if you get hungry or want a drink without having to go anywhere. Overall great experience with great service and people!

Free hot buffet breakfast. Restaurant and bar on premises. Free airport shuttle

Airport transfer was great.

It was graduation weekend and the hotel was completely booked. The hotel is five floors. The elevator went out Thursday night and was out for at least the next two days, as it still wasn't fixed when we chcked out on Saturday. They had staff running peoples luggage and things for them, but it made the whole stay kind of inconvenient. Other than that and being a little dated, our stay there was really nice.

Had a recent 2-day stay; enjoyed the great breakfast each day as well as a friendly staff; but maintenance could be better - ice machine did not work on our floor, and the mattress was old and saggy in the middle (should have been replaced a long time ago)

The pool closed at 8:00. This is ridiculous. It is common when traveling to come back to the hotel after dinner and enjoy the pool. The indoor heated pool was a main reason we chose the hotel, so when we arrived at 7:45 it was too late. The room was fine but the bed sank in the middle. We had a great experience recently at the Elegante in Abilene, but this was very disappointing.

If you are looking for the Ritz Carolton this is not the hotel for you, however for a one night stay this venue was good. The breakfast was satisfying and the employees were beyond friendly. My only complaint is that I awoke at 6:00 am to go work out in the gym and it was locked even though posted hours were 5:30 am - 10:00 pm. The front desk associate said that the gym was locked because they had several youth groups staying at the hotel and they wanted to secure the equipment. I understand this reasoning, but no one had a key to open the gym for me. The associate stated that it was run by an off-site entity and could not be opened until 8:00 am when that individual was scheduled to come to work. If the hotel advertises amenities they should be made available at posted hours. This was one reason we chose this establishment.

The whole facility is old and run down. My room in particular had a very dirty bathtub to the point I didn't even want to take a shower there.

One positive our evening check in person was nice. Now for the reality. The bed had stains on it, stains on the walls, shower and bathroom were dirty. Went to breakfast during specified hours and the waffle and omelet bar was closed. I was yelled at for not having our breakfast tickets when no one else was asked for theirs that came in with us or after us. She was so loud that everyone in the room stopped eating to watch. When we checked out we were not asked about our stay at all.

Food left on fridge. Bath tub with hairs all over

Cockroaches in the room. Bedding was stained with what I assume is urine.

When you walk in the lobby looks nice, but when you get to your room it is so awful we called for the maids to clean the bathroom - they were gone already. The rooms are run down and smelly, the bathroom sink area is tiny with poor lighting. The bathroom floors were warped and bathtub needs to be replaced. I have a black light and what I saw made me want to throw up. The breakfast for a made to order omelette was very good!

I have stayed at this hotel each time I've spent the night in Lubbock. This is my "Go to" hotel because of the friendly staff, super clean rooms, comfortable beds, GREAT breakfast, and the hotel's location. It checks all the boxes!

My room smelled horrible! It smelled like it was freshly painted and gave he headaches both nights. The bathroom area was the worst I have ever seen. Paint and spackle all over the floor and the flooring itself was warped and didn't look clean when I arrived. The breakfast staff was great and really tried to service the many families and customers coming in and out.

The hotel was old, dirty, and in poor condition. The first room smelled like cigarette smoke. Honestly, it was not the best experience.

The property was decent. Might be time for some major cleaning and renovations for some parts though. Our bathroom could have been cleaner and clearly had some major water damage on the floor at some point.

TV, blow dryer, toilet seat was disgusting dirty! Eyelashes on our “clean sheet”

The bed was very comfortable. It was a very good value for the price.

Not a bad hotel but needs some work. Water pressure in the shower wasn’t good, room A/C didn’t cool very well, and very dated…basically needs to be remodeled.

Old but nice enough

Have always loved this hotel. Our room, however, lacked this time. Bathroom door would not shut and when the air came on it was so loud it would wake you up. Definitely needs some TLC!

The location was a great proximity to campus and the staff were all very nice. Our room was not in the best condition. The bed was comfortable, but our room had several issues (loud AC unit, renovation work was poorly done, tub was stained, toilet seat was not put on properly.

Staff was super friendly. Room is VERY dated.

Hotel is very old, but it's comfortable. Some wall sockets didn't work and the room overall could use an upgrade. Breakfast was pretty good.

Property needs to be updated but the rooms are tidy.

Had a recent 2-day stay; enjoyed the great breakfast each day as well as a friendly staff; but maintenance could be better - ice machine did not work on our floor, and the mattress was old and saggy in the middle (should have been replaced a long time ago)

The hotel itself really needs updating, it was quiet, clean, staff was great. Just very dated!

Room smelled like cigarettes, toliet handle messed up , room was old , outdated and poor workmanship on trying to patch up . Lines were long to check in . Couldn’t get a hold of anyone in order to be picked back up from restaurant. Bar closes at 10:30. The only thing that was ok was the breakfast 🙁

Not enough people at the desk to check in. Had to wait way too long. Lots of people. A woman came out of the back and saw the line and walked off. No tv guide. Very annoying.

My daughter and I stayed here for Texas Tech orientation. Not only did they shuttle us to/from the airport but they shuttled us to/from wherever we needed to go during our stay. The 3 drivers we met were polite and had cold water to offer us. Lubbock was very hot and we were walking all around campus each day. They had free breakfast every morning starting at 6am and free appetizers and beer every night from 6 to 7pm. The bartender was friendly and helped you watch the time so you wouldn’t forget to get another free drink at 659pm. When we had to check out, they allowed us late check out closer to our departing flight since we had no car and were really exhausted at that point. They also had a gym with convenient hours. The beds were super comfortable and we slept great without loud people and noise. The front staff were awesome and answered any questions we had during our stay. They also have a restaurant and bar in the evenings if you get hungry or want a drink without having to go anywhere. Overall great experience with great service and people!

During my recent stay at the MCM Elegante Hotel, I encountered a series of issues that made for an unpleasant experience. The primary concern was the severe plumbing problems in both of our rooms, which significantly impacted our comfort. In room 325, the bathtub was clogged, causing us to shower while standing in dirty water. Despite reporting this issue, maintenance claimed they had fixed it, but the problem persisted throughout our stay. To make matters worse, every time we used the shower in room 325, the bathtub in room 327 would back up with water, creating an unsanitary and frustrating situation for our companions in the adjacent room. Room 327 faced its own challenges, as no one from maintenance ever came to address the clogged bathtub and toilet, despite multiple requests for assistance. This lack of response left us feeling neglected and dissatisfied with the hotel’s service. When we approached the front desk manager for help, we were disappointed to hear that he could not do anything to resolve the issues. This lack of accountability and willingness to assist guests only added to our frustration. Overall, the combination of unresolved plumbing problems and inadequate customer service made our stay at the MCM Elegante Hotel far from enjoyable. I hope the management takes these concerns seriously and implements necessary improvements to prevent future guests from experiencing similar issues. Until then, I cannot recommend this hotel based on my recent experience.

The whole reason we got this Hotel is for the inside pool. IT IS SHUT DOWN DUE TO MAINTENANCE!!! Put it on your website! Lady that checked us in was rude. There where way too many options in town. It broke my Sons heart.

I have stayed at this hotel each time I've spent the night in Lubbock. This is my "Go to" hotel because of the friendly staff, super clean rooms, comfortable beds, GREAT breakfast, and the hotel's location. It checks all the boxes!

Kristina and Fritz were amazing!! Front desk staff were super friendly!

Jesse at the front desk was fantastic. He is great at his work!!!!

Not good restaurant staff was rude trying to get us out asap no hospitality at all. Bar staff was good. Room was 2/5

Staff was beyond amazing, great customer service, kind and showed their passion of customer care. Will definitely be coming back. Had forgotten to print something at home and the front desk was able to print it even before I got back to the desk.

In town for football game weekend. Property was nice, a little dated. Staff was very friendly. It was convenient relatively close to Tech campus. Would stay here again.

Location to the civic center was great and within walking distance!

Nice hotel that is in the heart of the action as far as Texas Tech events.

Area is a little sketchy due to the homeless population but we didn't have any problems. Staff was super nice. Room was clean but very dated. The Starbucks and Bath & Body Works products were nice. Bed linens were fantastic but mattress was very worn and sofa bed was extremely uncomfortable. Gym was nice. Pool was way too small based on the size of the hotel. Breakfast was delicious.

Our stay at MCM Elegante -Lubbok was pleasant. Our check in took a little longer than I would have liked but I believe it was because I had booked through a third party. However everyone was friendly efficient. Room was clean. We were grateful for the shuttle service to the TT graduation.

Close to TTU and restaurants

Easy to get to, close to shopping and restaurants.

Within walking distance to the convention center. There's a cafe /restaurant in the building.

Property was very convenient to the airport & the free transportation made it a perfect place.

Very close to TTU safe and close. We walked to and fro the football game.

Friendly staff, good breakfast

Hotel bed was comfortable. Staff was friendly. Food at breakfast buffet was not that great, but the made to order breakfast was good!

My favorite part of the hotel was the bar restaurant area. The bartender was sooo awesome and the food was delicious.

We enjoyed our stay. It was in a good location for our event and the staff was great. The amenities/conveniences were good as well. The breakfast was good food but cold both mornings. The omlets were great tho. Overall we would stay again.

The free breakfast was hands down the best free breakfast I’ve ever had at a hotel.

Unable to get hotel shuttle due to the college game. Looks like they cater to game day guests. Called and waited one hour and thirty minutes for shuttle never showed. Had to call uber. Overall condition of property worn out / old. No attention to details, booked way ahead of time for 4 people when we arrived only 2 towels in room, Breakfast buffet underwhelming. Nothing fresh all processed cheap food , Nothing was being restocked had to ask then to get attitude from attendant. The only upside was the friendly fast multitasking omelette station cook.

I have stayed at this hotel each time I've spent the night in Lubbock. This is my "Go to" hotel because of the friendly staff, super clean rooms, comfortable beds, GREAT breakfast, and the hotel's location. It checks all the boxes!

Excellent breakfast

We try to stay here whenever possible. Love the bar and morning made to order omelettes are a real bonus.

Staff was very friendly. However, it was a game weekend and the food/bar service was terrible. When asked, the server said they only had one cook that evening. The Biggest Game of the Year!