Name: Comfort Inn Chattanooga Downtown Southside
Address: 2420 Williams Street, Downtown Chattanooga, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $95–$229 per night
Rating: 8.13

What guests think

At Comfort Inn Chattanooga Downtown Southside, many guests highlight clean, comfortable rooms and helpful staff, along with easy access to highways and local attractions by car, while others note a rough-feeling neighborhood and limited walkability.

Breakfast is frequently described as good with plenty of options, but several reviews report items overcooked or cold, delayed service, and a breakfast attendant clearing food early or acting rudely. Facilities are basic: the outdoor pool is sometimes closed or unclean, the fitness room needs attention, renovations cause odors at times, and parking is ample with an EV charger. Room comfort is generally solid, though recurring issues include dated bathrooms, musty smells, weak or noisy A/C, and occasional maintenance glitches. Expect a decent-value stay if you're driving, with some tradeoffs in neighborhood feel and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed. The outdoor pool is enjoyed but at times closed or dirty; the fitness room needs upkeep; renovations can cause odors; parking is ample and there is an EV charger.

Related guest reviews

6

Patricia

May 26, 2025

·

Stayed 3 nights

We were disappointed that the pool was not open. People from up north want to be able to sit in the sun down south in May!

6

Stacy

Apr 25, 2025

·

Stayed 3 nights

The place is going through renovations but we had no idea when we booked. It would be nice if hotels were required to disclose this information. Instead, we didn’t find out until we arrived for check-in and then it’s too late to cancel or we lose $$$. Walking in, there are workers on their hands and knees, others painting or staining and the fumes were noxious! When this was mentioned to the front desk, we were told “that’s why you got a great rate”. Seriously? We could have booked the Marriott Downtown for only $30 more which we would have done if they had disclosed their renovations. That said, the mattress was incredible! Probably the best we’ve ever slept on away from home! Better than those in upscale hotels/resorts we’ve visited. 5 stars for that! Bathroom was small. You have to go all the way in and maneuver yourself in order to shut the door. We stayed over Easter weekend so hopefully they will be finished before summer travel. My advice before booking is to call the hotel directly and ask them straight out if renovations are completed!

10

vicki

Aug 20, 2024

·

Stayed 5 nights

I liked having a fence around the property to help keep our vehicles secure. The breakfast was good, hotel was clean and smelled good. Pool water was sparkly and clean and well maintained around the pool although there were only 4 lounge chairs. It is a quiet hotel convenient to I-24, Broad, and Market but not activities. I would definitely stay there again.

10

Karen

Jun 9, 2024

·

Stayed 2 nights

Value accommodations with nice pool area, great parking with charging station. Great location with easy access to all Chattanooga sites. Recommend

6

Byron

Oct 29, 2024

·

Stayed 2 nights

Stayed here for 2 nights.. Place is dated but it was fine for what we needed. Only major complaint was breakfast was TERRIBLE! Burnt and dry both days.. Grab and go was decent.. Treadmill did not work and water pressure was bad..

10

Carrie

Oct 7, 2025

·

Stayed 1 night

Clean, comfortable room. Plenty of pillows, tv worked properly. We did not use the gym. Ample parking. Good breakfast choices.

8

Hope

Aug 26, 2024

·

Stayed 2 nights

The weekend stay was fine .I was disappointed because there is NOT a hot tub,but everything went well other than that.

4

Camryn

Jul 31, 2025

·

Stayed 3 nights

The young man that checked us in was awesome! Welcoming and professional. Unfortunately the room was not clean. There was hair, tons of it, in the tub and the toilet. The sink and mirror were dirty too. The bath mat was not fresh. I went to the lobby but they were low on options. I went to the store and bought cleaning supplies and cleaned the bathroom myself. The next morning I spoke with a manager. She was rude and disinterested. I was appalled by her attitude the two times I had to talk to her. On day 2, I noticed drops of blood across the carpet. Carpet is darker so I missed it initially. The breakfast was good. The gym was rough. No cleaning supplies and it was not cleaned in the 3 days that I used it! The beds were comfortable.

4

Carla

Oct 10, 2024

·

Stayed 2 nights

The hotel was serviceable, and for the price, you get what you pay for. It was advertised as having a pool and hot tub which was required for our trip. The pool was closed and there is no hot tub. I wouldn’t book again. Hotels.com did nothing but tell me they don’t run the hotel…obviously. I won’t use the booking site again either. They don’t care about making sure their listings are accurate.

4

Cady

Jan 30, 2023

·

Stayed 1 night

After a long day’s travel, was looking forward to using the pool and spa. Upon check in, there was a note posted that the facilities were banned from use. Terribly disappointing! The elevator was dirty and operated haphazardly.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests praise very clean rooms and public areas, but recurring lapses include dirty bathrooms, musty odors, and a few reports of bugs.

Related guest reviews

4

Catherine

Jul 31, 2024

·

Stayed 2 nights

The room and breakfast area was clean. The hallways and elevator smelled off old mold or mildew. It’s an older hotel for sure. Beds and pillows are uncomfortable.

10

Samuel

Nov 17, 2025

·

Stayed 2 nights

My wife and I stayed for two nights at Comfort Inn, Chattanooga. It was the best stay we have had over the last 2or 3 years. The hotel, from the front door to our room, was immaculate. A pet peeve of mine is how the hallway carpeting looks, telling me a lot about their cleaning habits. The carpeting was in excellent condition, bright and cheerful. The staff was so nice and helpful. The breakfast was nice. Our room was awesome. If I rated it one to ten, I would give it an eleven.

4

Ted

Apr 7, 2025

·

Stayed 1 night

We checked in and clerk was great. Got keys to room, got to room and unloaded luggage. Checked out the room and found a box of half eaten wings, empty drink bottle, cup on nightstand that was sticky, and a credit card. Went to the front desk and showed pictures to the clerk. She did apologize. She moved us into another room. The clerk was very professional and apologetic.

6

Jon

Mar 9, 2024

·

Stayed 1 night

The whole inside smelled like cigarette smoke. There was hair in the shower, our toilet seat was broken, there was hair in the bed that appeared to belong to a dog. The breakfast was excellent. Lots of options and the staff made sure everything stayed clean and stocked. The front desk was friendly and efficient.

6

kelly

Dec 31, 2022

·

Stayed 19,356 nights

We found a few bugs in the bedroom and what looked like left over pet food in one of the corners. The air vent in the bathroom was covered with dust and black. The staff was friendly and helpful.

2

Marisa

Dec 11, 2024

·

Bed bug found

10

Terry

Jun 23, 2025

·

Stayed 2 nights

Clean and quiet. That's really what I want

4

Brad

Apr 21, 2025

·

Stayed 1 night

I saw roaches in the corridor.

4

Camryn

Jul 31, 2025

·

Stayed 3 nights

The young man that checked us in was awesome! Welcoming and professional. Unfortunately the room was not clean. There was hair, tons of it, in the tub and the toilet. The sink and mirror were dirty too. The bath mat was not fresh. I went to the lobby but they were low on options. I went to the store and bought cleaning supplies and cleaned the bathroom myself. The next morning I spoke with a manager. She was rude and disinterested. I was appalled by her attitude the two times I had to talk to her. On day 2, I noticed drops of blood across the carpet. Carpet is darker so I missed it initially. The breakfast was good. The gym was rough. No cleaning supplies and it was not cleaned in the 3 days that I used it! The beds were comfortable.

6

Madonna Roger

Jan 1, 2025

·

Stayed 5 nights

Seen roaches in the bathroom.

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Rooms

Beds are comfortable and some rooms are spacious or quiet, but guests report dated bathrooms, musty smells, weak or noisy A/C, and occasional maintenance issues such as malfunctioning TV or fixtures.

Related guest reviews

8

Ruthanna

Aug 24, 2025

·

Stayed 2 nights

Very clean, quiet area, and very comfortable bed. The A/C wasn't as cold as we would have liked, but it was a hot day. The hair dryer in the room didn't work which we didn't discover until just before checking out. We stayed in the King Suite which was a good size for the three of us.

4

Colleen

Jan 22, 2025

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Stayed 1 night

The room was decent, but the TV did not work - wouldn't even turn on. When I tried to reach the front desk with the in-room phone, the extension didn't work.

8

Marc

Oct 25, 2025

·

Stayed 2 nights

AC & Xfinity did not work at first..

8

Marty

Mar 22, 2025

·

Stayed 2 nights

Pros: right by the interstate. Clean. Breakfast was typical to be included in price. Beds were comfortable. Cons: water temp was off - not hot enough. Tub leaked. Temp in the room was off - hot during the night. Lots of outside noise.

10

Marian

Jul 28, 2025

·

Stayed 1 night

Overall was a great stay with comfortable beds and pillows

6

Chandra

Jul 28, 2024

·

Stayed 1 night

The bathrooms are pretty dated which would be fine except it was a little grungy. The shower “curtain” did very little to keep water in the tub and turned the whole bathroom into a slip n slide and the rooms are not allotted enough towels to combat that. The shower head has two pressure settings: stabby and spit on me uwu. The AC unit is a joke. It was 85 in our room at midnight and that was the coolest it got. I will say however, the staff was fantastic. They were definitely the best quality of the stay. The front desk lady was amazingly kind and attentive and the breakfast never ran out of items until breakfast had finished. If you’re looking for a quick cheap place to sleep in a decent neighborhood it’s fine.

8

Aja

Apr 22, 2025

·

Stayed 2 nights

Convenient but outdated

10

RiChiella

Feb 23, 2024

·

Stayed 1 night

Nice big room to accommodate 4 people. 2 queens and pull out sofa that was in its own area with additional TV.

10

Arlene

Jul 13, 2025

·

Stayed 3 nights

Was surprised how quiet it was in our room considering the close proximity to the interstate. Staff very polite.

6

Karin

Oct 20, 2024

·

Stayed 1 night

Gave me a key to someone’s occupied room. Swapped, room smelled very strong of dirty bleach. Very noisy, could hear people all night. Could also smell cigarettes which aren’t supposed to be.

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Service

Service is often friendly, accommodating, and efficient, yet multiple reviews mention rude or unhelpful interactions (especially at breakfast), reservation or room-assignment errors, and intermittent staffing.

Related guest reviews

10

Samuel

Nov 17, 2025

·

Stayed 2 nights

My wife and I stayed for two nights at Comfort Inn, Chattanooga. It was the best stay we have had over the last 2or 3 years. The hotel, from the front door to our room, was immaculate. A pet peeve of mine is how the hallway carpeting looks, telling me a lot about their cleaning habits. The carpeting was in excellent condition, bright and cheerful. The staff was so nice and helpful. The breakfast was nice. Our room was awesome. If I rated it one to ten, I would give it an eleven.

10

Rachel

Nov 4, 2024

·

Stayed 1 night

Check in staff was amazing! They were able to accommodate my early check in and was very helpful. I will definitely be back!

4

Holly

Oct 25, 2024

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Stayed 1 night

10/19/2024 Booked ahead of time and called and confirmed reservation with ease the day of check in. We arrived at the hotel a few hours later, and the lady at the front desk said she saw no reservation for us. She let me stay on the phone with Expedia for 15 minutes on hold before she finally said, "well I guess I can call my manager". She stays on the phone with the manager around 5 minutes before admitting she gave our room to another guest. She did not seem to be fit for her job. I understand accidents happen, but the way it was handled was awful.

4

Sabrina

Jul 2, 2025

·

Stayed 2 nights

The hotel was ok... The rooms were not clean. There was an old chicken nugget under the desk when we checked in. We were gone all day one day and the room did not get attended to. Not even the trash taken out. When I went to the front desk to ask if our room could be cleaned around 3pm, the staff at the desk said "We don't do that." I asked her to clarify and she said they don't clean the room for short stays. That would have been understandable if the check-in staff would have given us the understanding that the rooms would not be cleaned. The lady at the front desk was not pleasant at all. Anytime we had to go to the desk for clean towels she talked to us from behind the wall. Not even coming up to the desk to greet us. Not professional in how she carried herself. Not welcoming at all. I would not stay here again.

10

Vonda

Nov 11, 2025

·

Stayed 2 nights

We had a great visit. The staff was amazing

4

Paige

Jul 30, 2025

·

Stayed 4 nights

Front desk staff at check in is nice. Breakfast guy is awful and rude. He closes by 830 and hours are till 9. If you ask him a question he will yell at you. Had front desk lady pounding on my door at almost 10pm to tell me to lock my door. She just kept pounding louder and yelling front desk louder and louder. I had spent almost 2 hours rocking my baby to sleep. She woke him up. Pool is okay, just kinda dirty from being outside. The area is pretty bad, but where the hotel sits there’s nothing around so had no issues. I wouldn’t chose to stay here again due to the breakfast staff.

6

Paige

Jul 28, 2025

·

Stayed 4 nights

The hotel was extremely clean The front desk staff was always nice The breakfast was extremely lacking, and the man in charge was extremely rude. He really put a damper on our stay. He would start taking everything away and turning it off 30 minutes before it ended and when you asked he would yell at you that you need to come earlier. My 3 year old autistic son needed a cup, and unknowingly grabbed a cup of hot coffee which spilled all over him. The man’s response was to shake his head and hands in anger. If it wasn’t for him, our stay would have been 5 star. If you have young children who enjoy the breakfast I would avoid this hotel.

10

Mildred

Sep 24, 2023

·

Stayed 1 night

Faith at the front desk was amazing! We had two rooms and she made sure they were connecting rooms. She explained breakfast procedures and answered our questions. Give Faith a raise

10

Kristina

Jul 29, 2023

·

Stayed 1 night

The property is a clean average spot good value for the money but what will make me stay here again was FAITH at the front desk. After a five hour drive her smile and warm welcome made me happy I choose to stay here. Then she was eager to help me with an issue I had later on in the night. Great job FAITH! You made this review a five star!!

6

Karin

Oct 20, 2024

·

Stayed 1 night

Gave me a key to someone’s occupied room. Swapped, room smelled very strong of dirty bleach. Very noisy, could hear people all night. Could also smell cigarettes which aren’t supposed to be.

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Location

Convenient for drivers with quick access to I-24 and attractions a short drive away, but it is not truly downtown or very walkable, and several reviews describe a sketchy-feeling area plus road construction affecting access.

Related guest reviews

8

Tacie

Sep 16, 2024

·

Stayed 1 night

The staff and the hotel were great! There were a significant amount of homeless people around the area though.

8

Marcia

Apr 18, 2023

·

Stayed 1 night

With recent Highway reconstruction it is tricky to get to the property and it is disconnected from the downtown area.

10

Cheryl

Aug 9, 2025

·

Stayed 2 nights

Centrally located between Charming St. Elmo and trendy Southside. Comfortable bedding, quiet, super clean. Although not in a walkable area, St. Elmo and Southside are mere minutes away by car. There’s a brand new Food City grocery 0.8mi away if groceries in the mini-fridge are your thing. Super wonderful staff, easy check-in process.

6

Jo

Jun 2, 2025

·

Stayed 4 nights

The location says "downtown " but it actually isn't. There aren't any restaurants or shops within walking distance. The place appears clean, but the third floor, and our room, smelled awful. Several things in the room need maintenance, like the tub faucet, the refrigerator froze everything and no wa to adjust it. The worst was the unfriendly staff who didn’t greet, didn’t smile and were obvious about not wanting to be there. The breakfast worker was curt, rudely stepped or reached in front of huests, snapped at people who didn't know how to work the waffle maker, and he unplugged the food warmer 45 minutes before breakfast was over, indicating he was ready to leave. He kept things clean, and stocked, but his attitude was very unwelcoming. I wouldn't choose this hotel again. A dog on our floor was left alone in the room all day and yapped continuously. At least the desk called the room but no one was there to do anything about it.

6

Marsha

Oct 1, 2024

·

Stayed 2 nights

The facility is old and in need of some updating. The area is not the most traveled and a couple of the Uber drivers remarked that the neighborhood was "sketchy".

8

Stephen

Apr 29, 2024

·

Stayed 1 night

Great, friendly staff. Hotel is near downtown, but not in downtown.

10

Emilian

Sep 30, 2024

·

Stayed 3 nights

Convenient location easy acces to highway. Not really downtown however.

10

Dedrick

Apr 10, 2023

·

Stayed 1 night

A lot of road construction around the hotel currently made it a challenge to get to the hotel.

6

Jessica

Aug 20, 2025

·

Stayed 2 nights

It is located in a unsafe area that you don’t go out after dark.

8

Laura

Oct 6, 2025

·

Stayed 2 nights

Nice place near the Incline and other “billboard” attractions. In a gentrifying neighborhood. No restaurants walking distance however.

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Dining

Breakfast commonly earns positive comments for variety and value, but several guests found items overcooked or cold, service delayed or ended early, and limited fresh fruit.

Related guest reviews

10

ALTAF

Jul 15, 2025

·

Stayed 3 nights

Clean. Easy accessible. Nice breakfast.

8

Marcia M

Oct 10, 2025

·

Stayed 1 night

The area where the hotel is seemed a bit run down and I had concerns about if parking was safe, but car fine in am. Breakfast had eggs, sausage, juices, cereal, waffles, anything you could think of and area was clean. Staff were attentive, friendly and helpful. Room was clean and quiet.

10

CHARLOTTE A

Jul 17, 2024

·

Stayed 4 nights

The staff was very friendly and helpful. Clean rooms, nice outdoor pool. The breakfast was very good and the gentleman who prepared the breakfast and all the cleanup was outstanding.

4

Paige

Jul 30, 2025

·

Stayed 4 nights

Front desk staff at check in is nice. Breakfast guy is awful and rude. He closes by 830 and hours are till 9. If you ask him a question he will yell at you. Had front desk lady pounding on my door at almost 10pm to tell me to lock my door. She just kept pounding louder and yelling front desk louder and louder. I had spent almost 2 hours rocking my baby to sleep. She woke him up. Pool is okay, just kinda dirty from being outside. The area is pretty bad, but where the hotel sits there’s nothing around so had no issues. I wouldn’t chose to stay here again due to the breakfast staff.

8

Phillip

Aug 23, 2025

·

Stayed 2 nights

Very good location for the activities we had planned. Was a bit disappointed on the breakfasts. The cooked items, sausage and eggs, were overdone. The other items were okay.

6

Paige

Jul 28, 2025

·

Stayed 4 nights

The hotel was extremely clean The front desk staff was always nice The breakfast was extremely lacking, and the man in charge was extremely rude. He really put a damper on our stay. He would start taking everything away and turning it off 30 minutes before it ended and when you asked he would yell at you that you need to come earlier. My 3 year old autistic son needed a cup, and unknowingly grabbed a cup of hot coffee which spilled all over him. The man’s response was to shake his head and hands in anger. If it wasn’t for him, our stay would have been 5 star. If you have young children who enjoy the breakfast I would avoid this hotel.

8

Christopher

Sep 15, 2024

·

Stayed 2 nights

The biggest thing that I didn't like,was breakfast was supposed to be from 6 - 9 and I went down Saturday morning and it wasn't ready. I had to leave at 7 15 and they just started putting it out

8

Kayleen

Aug 12, 2025

·

Stayed 4 nights

Easy in and out with ample parking. Good breakfast. We didn't hear a thing all night.

10

Kristi

Mar 11, 2024

·

Stayed 2 nights

Breakfast was good, staff super sweet especially the man working the Breakfast area. Older but for the price would stay again. Very clean.

10

Joe

Mar 25, 2025

·

Stayed 2 nights

This motel is a great value. Located very close to downtown. Clean rooms. Very helpful staff. Good breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$90
March	$101
April	$101
May	$108
June	$115
July	$107
August	$102
September	$105
October	$114
November	$105
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $103	15 $99	16 $105	17 $100	18 $141	19 $140
20 $100	21 $100	22 $106	23 $108	24 $106	25 $161	26 $172
27 $100	28 $106	29 $106	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $171	3 $191
4 $106	5 $95	6 $95	7 $95	8 $109	9 $161	10 $161
11 $100	12 $100	13 $100	14 $102	15 $135	16 $198	17 $180
18 $104	19 $100	20 $100	21 $104	22 $168	23 $229	24 $228
25 $95	26 $103	27 $104	28 $95	29 $100	30 $161	31 $152

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Room, 1 Queen Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Chattanooga Downtown Southside

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