Name: Best Western Plus Executive Suites
Address: 4630 Pan American Fwy NE, Balloon Fiesta Park - North I-25, Albuquerque, New Mexico, United States of America, Albuquerque, Bernalillo County, US
Price range: $104–$476 per night
Rating: 7.7

What guests think

At Best Western Plus Executive Suites, travelers describe spacious suites and a convenient location off I-25, but also note dated interiors, inconsistent maintenance, and occasional service hiccups that make stays feel mixed depending on room and timing.

Many highlight friendly, accommodating staff and a generally satisfying hot breakfast. Frequent drawbacks include noisy freeway surroundings and tricky access, uneven housekeeping or linens for sofa beds, and recurring issues with hot tubs, elevators, or Wi-Fi. Overall, expect a suite-style stay with good value but uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is a popular highlight, though it has been closed or uncomfortably cool at times; the hot tub and elevators also see intermittent issues. Some guests note secure, convenient parking, while Wi-Fi can be unreliable.

Related guest reviews

6

Twilia

Jan 22, 2024

·

Stayed 1 night

Our one night stay was decent. Our rooms were clean. It was quiet so we got a good nights rest. However, the pool was closed during our stay which made our stay just a tad bit disappointing.

10

Kevin

Mar 27, 2023

·

Stayed 1 night

Good property, safe parking and staff was friendly

6

Steven

Jan 2, 2023

·

Stayed 19,357 nights

Short staffed with breakfast, ran out of food and coffee (sinful) and had to wait multiple times, multiple days. Hot tub was cold. Much better the first time we stayed there. Pool policy no guest, not a limit, but no guests.

8

lois

May 15, 2024

·

Stayed 1 night

love the pool. was able to do laps.

6

Janet

Jun 14, 2024

·

Stayed 1 night

My only issue was very poor Wi-Fi service

10

Michael

Oct 5, 2023

·

Stayed 5 nights

Decent breakfast fare and thankfully none of those rubbery sysco omelets popular elsewhere. Hotel was clean & comfortable. Would like more free weights in the fitness area but I get it. Loved seeing the mountains every time I walked out of the building. Parking lot patrolled by security so no riffraff seemed to be loitering about

6

Gervana

Oct 2, 2023

·

Stayed 2 nights

It was an ok stay for 2 nights. Tub wouldn’t drain, door would slam every time I shut it, lights in room were too dim, the pool water was freezing cold, and elevators weren't working.

4

Tom

Oct 3, 2023

·

Stayed 1 night

The elevator didn't work and had to walk to the end of building and walk to the other side of the building for our 3 floor room. Towels were very old and thin. Water didn't shut off easily in shower. Lighting were very poor.

8

marietta

Jul 27, 2024

·

Stayed 1 night

We rented the suite and my grandkids loved it. The pool is nice and the hot tub. No place for me to walk so went to the work out room but the machines not in working order. Front desk guy was nice. We didnt have their breakfast though as we had to leave early.

10

Faleshia

Mar 26, 2023

·

Stayed 1 night

Easy check in. Lady at the front desk was sweet as pie! Rooms are clean and comfortable. It’s quiet. The pool is great. The hot tub is a little on the cool side. We will stay here again when we’re back in ABQ.

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Cleanliness

Cleanliness is mixed: several guests found rooms clean, while others reported stained linens or furniture, lingering smoke or marijuana odors, and missed housekeeping. Maintenance shortfalls like clogged drains, squeaky HVAC, and worn finishes recur.

Related guest reviews

8

Michael

Nov 10, 2023

·

Stayed 1 night

We felt much safer at this hotel than other's we've been to as a family. The staff was friendly, quick, and helpful. There were a few issues with cleanliness (e.g. a couple roaches and missing towels) but overall an acceptable.

6

Sandra

Jul 10, 2023

·

Stayed 1 night

The staff was friendly but not very helpful. The pool was closed - IN THE SUMMER - for maintenance. There were drug deals happening in the street right outside the property. My "non-smoking" room reeked of smoke. Nothing in the hotel has been updated in the last 30 years. Disappointing

2

Oso

Mar 27, 2023

·

Dirty rooms, hallway was always dirty as well. Asked to speak to management never reached out had to call cooperation. Peeling wallpaper. Last day water was in the hallway from the pool. Still haven’t heard from management it’s been a week.

2

bernard

Dec 14, 2022

·

Stayed 2 nights

booked because we needed a suite so our grandkids could stay with us. We drove from Tucson to spend time. We got there late and opened sofa bed and found it covered in what looks like blood. No one at front desk. Took kids back home. Next morning showed pics to manager said would take care of it. They cleaned some of it but no new room even though they were to nearly full. After they wiped it still blood. wife would not even sit on nasty sofa much less let kids sleep on it. They stayed home. Manager said could only refund me $25. An insult. Hotels.com didnt do anything because when I booked on Hotels.com website like I have done a 100 times but paid at hotel would do NOTHING. I wanted a refund. BW corporate office offered a $30 "travel card" to use at next stay at BW if booked through them. wont happen.

4

Nicholas

Apr 9, 2023

·

Stayed 1 night

Cooks set off smokes alarm causing everyone to be evacuated during breakfast. Sleeper couch was dirty and stained.

10

Robert

Jun 26, 2023

·

Stayed 1 night

Property is a bit old but the rooms are large and clean, and the bed is comfy and the location is convenient to the freeway, great nights stay.

2

Jesus

Oct 20, 2024

·

Stayed 4 nights

One evening I to went to buy a soda and I waited 10 minutes for a clerk. I called out several times. He finally comes out of the back room and his first comment "is the bell broken" as he grabs a bell sitting on the counter. No sign to indicate to ring the bell. Tell me how much it was takes my money and walks away. I was told when I checked that there would not be any room service unless I requested. I came back Thursday and my room had been cleaned. I left personal items out since I wasn\'t expecting any one. The body wash, shampoo and conditioner dispensers were empty and full of mold. I requested for a iron because the one in the room wasn\'t working. When I requested a replacement the first comment was "don\'t know if we have one available". Well they did have one however the problem wasn\'t the iron it was the outlet that wasn\'t working. The front desk clerks look like they don\'t enjoy their work or work environment

2

Brynn

Mar 20, 2024

·

Stayed 1 night

This was very dirty, not at all like the pictures. Smelled like marijuana. I would never stay here again.

2

Michael

Dec 22, 2023

·

Stayed 1 night

There was some dirty stains on the bed sheets. The heater turned on and made a very squeaky sound keeping us up all night.

8

David

Aug 27, 2023

·

Stayed 1 night

Nice clean room. Quiet for being so close to the interstate.

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Rooms

Suites are spacious with comfortable beds, but decor feels dated and some rooms experience freeway noise or light leakage. Sofa beds are often uncomfortable, and lighting can be dim.

Related guest reviews

8

Jeanette

May 24, 2024

·

Stayed 1 night

Sizable suites, great breakfast, convenient location

8

Jeanette

May 27, 2024

·

Stayed 2 nights

Staff are awesome, room is spacious, location is convenient, just a little difficult to access during high traffic times. Food was not up to previous standards and room was not thoroughly clean(found trash and dirt under the sofa bed)

8

David

Jun 25, 2024

·

Stayed 3 nights

Only bad thing was the extra soft mattress. I need a much firmer one

10

Robert

Jun 26, 2023

·

Stayed 1 night

Property is a bit old but the rooms are large and clean, and the bed is comfy and the location is convenient to the freeway, great nights stay.

4

Jennifer

Dec 1, 2022

·

Stayed 1 night

Staff was pleasant, but room was dark and gloomy. There were odd windows in the interior hall looking into rooms...curtains of course....but was the purpose? Bathroom quite small. Furniture in living area looked worn. Traffic on the freeway was loud all night. Also exit was very difficult to navigate with closeness to freeway ramp. Very disappointed for the money.

10

Ken

Jun 12, 2024

·

Stayed 1 night

Very nice, large, quiet and comfortable room. Right off the interstate. Good parkin

8

Leon

Apr 12, 2023

·

Stayed 1 night

The room was large; in fact we didn't even use the front of the room, the living room area. However, you could hear the traffic on the I-25 which is adjacent to the facility. Maybe heavier blinds/curtains to help reduce the noise from the freeway?

6

Janet

Jun 14, 2024

·

Stayed 1 night

My only issue was very poor Wi-Fi service

8

Robert

Jul 24, 2023

·

Stayed 2 nights

I had the suite with a with a convertible sofa. It was not comfortable to sleep on. Mattress was not not a good buffer for the springs. Staff was great and it was a good breakfast.

6

Tim

Nov 19, 2023

·

Stayed 3 nights

Hotel is at a very busy location. The room was comfortable, but not light tight and the parking lot is well illuminated with the very bright lights. Also don't care for heating/ cooling units right next to the bed as they are difficult to regulate. Breakfast was ok, location in town was ok. Entry to hotel somewhat awkward-not off service road, but next road back from I25 so you made a left turn off Montgomery across three lanes of traffic.

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Service

Staff frequently earn praise for being friendly and accommodating, with occasional above-and-beyond help. Conversely, guests report check-in errors, slow or curt responses, and limited resolution of problems.

Related guest reviews

10

Linda

Jun 30, 2023

·

Stayed 1 night

Staff was very helpful & accommodating. Clean, safe, pleasant, quiet, good location & in general a good stay.

8

Laureen

Jul 23, 2024

·

Stayed 1 night

One concern. The toilets are very low to the ground and it was difficult for this elderly lady to stand. Otherwise, the room was very nicely accommodated, the bed was very comfortable, and everything was very clean. The staff was helpful and professional. I would stay here again.

4

Jennifer

Nov 17, 2023

·

Stayed 1 night

A/C didn’t work properly, very loud and squeaking. Front desk shrugged it off and offered zero assistance.

10

Erin

Jul 22, 2023

·

Stayed 1 night

Good sized rooms, great breakfast, common areas were clean, room was great. Staff was helpful and friendly. Manager overheard my kids complain about something (really minor) and he went above and beyond to help resolve the issue. Very happy with our stay.

8

Robert

Aug 15, 2024

·

Stayed 1 night

This location is being renovated into a Hilton Spark, whatever that is, so some details may change in the meantime. For our stay, it was mostly good. Beds were comfortable. Front desk was pleasant and helpful. Ben accommodated us as one of our party stayed after checkout while the rest of us tended errands -thanks. That said, a few knocks: We got the room specifically for the double sofa bed as third bed, but no linens other than a flimsy mattress cover were provided. They knew we expected to use it; had to cannibalize sheets and covers from one of the queen beds. Bathroom sink has no hot water and drains slowly. Shower continues to drip after it is shut off. The mounted shampoo, conditioner and body wash dispensers were empty, but at least little bottles were provided. Breakfast was ok; staff was attentive. Indoor pool looked great, and we regret not bringing suits.

2

Latanya

May 2, 2024

·

Stayed 1 night

I was put in the wrong room and could not get back in the original room they put me in, to get my stuff. Than the front desk employee walked me back to my room and opened it for Me. I than told her i had reserved a 2 queen bed, but ended up with 1 queen bed. She than called back in a frw minutes and gave me a room i had requested in my reservation from earlier.

8

carlos

Mar 18, 2023

·

Stayed 1 night

Everything was fine except check-in was delayed an hour . Room wasn't ready.

2

Davina

Jul 8, 2024

·

Stayed 1 night

Upon check in, the individual attempted to charge my card for deposit but locked my debit card instead. He seemed overwhelmed and was trying his best to chk in guests. Breakfast wasnt as great as before. The rooms felt dirty and u clean. We only had 2 bath towels for a suite room. Thia hotel definitely was not as great this time around as before.

6

Nathan

Jul 6, 2024

·

Stayed 1 night

Front desk staff were rude

10

Faleshia

Mar 26, 2023

·

Stayed 1 night

Easy check in. Lady at the front desk was sweet as pie! Rooms are clean and comfortable. It’s quiet. The pool is great. The hot tub is a little on the cool side. We will stay here again when we’re back in ABQ.

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Location

Convenient to I-25 and near restaurants and Topgolf, but access can be tricky with left turns across busy traffic and some freeway noise. A few guests mentioned sketchy activity nearby, while others appreciated visible security.

Related guest reviews

10

Toni

Jan 8, 2023

·

Stayed 1 night

Close to top golf

6

Sandra

Jul 10, 2023

·

Stayed 1 night

The staff was friendly but not very helpful. The pool was closed - IN THE SUMMER - for maintenance. There were drug deals happening in the street right outside the property. My "non-smoking" room reeked of smoke. Nothing in the hotel has been updated in the last 30 years. Disappointing

10

Randall

May 6, 2024

·

Stayed 3 nights

Good location for what I needed on this trip. Great brewery with excellent food within walking distance.

10

Ken

Jun 12, 2024

·

Stayed 1 night

Very nice, large, quiet and comfortable room. Right off the interstate. Good parkin

8

Athena

Mar 2, 2024

·

Stayed 1 night

All in all good room. Definitely is dated, and need to get a handle on the pot smokers because the halls of level 3 reeked everytime we went out. Nice in room jet tub. Breakfast was very good. Staff friendly and helpful. Close to many resturants and shopping. Didnt seem to ruff of a neighborhood.

10

Karen

Mar 30, 2024

·

Stayed 1 night

The hotel is very good but is next to a busy highway full of night time car racers. Noisy. It is a little tricky negotiating going south from the hotel which is on a one way frontage road but it is doable.

10

Marc

Jul 12, 2023

·

Stayed 1 night

Check in was easy, service was friendly and helpful. The room was spacious and comfortable. The hotel is in a great spot for traveling on the I-25.

8

Beverly

Jun 20, 2023

·

Stayed 1 night

Overall very good, quiet & clean. The main downside to this particular hotel was the difficulty with getting into and out of the location, particularly if you were trying to turn left onto the very busy multi-lane road where there was no traffic light. Even turning right was difficult unless a nice driver let you in.

6

Tim

Nov 19, 2023

·

Stayed 3 nights

Hotel is at a very busy location. The room was comfortable, but not light tight and the parking lot is well illuminated with the very bright lights. Also don't care for heating/ cooling units right next to the bed as they are difficult to regulate. Breakfast was ok, location in town was ok. Entry to hotel somewhat awkward-not off service road, but next road back from I25 so you made a left turn off Montgomery across three lanes of traffic.

8

David

Aug 27, 2023

·

Stayed 1 night

Nice clean room. Quiet for being so close to the interstate.

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Dining

Breakfast is generally well liked for hot options, though several stays saw shortages or slow restocking and some found it average. Overall, service at breakfast is often attentive.

Related guest reviews

8

Tom

Feb 13, 2023

·

Stayed 1 night

All in all the Best Western Plus was a good value for the money. The building is tired looking and so was the interior. Although functionable it lacked any pizazz. Colors were all dark. Breakfast was a let down.

8

Alicia

May 1, 2023

·

Stayed 1 night

Rooms were very nice. Access from I-25 was tricky. Breakfast was just ok, a bit disappointing.

8

Jeanette

May 24, 2024

·

Stayed 1 night

Sizable suites, great breakfast, convenient location

4

Kody

Mar 20, 2023

·

Stayed 2 nights

Toilet wouldn\'t flush, I\'m guessing we weren\'t the only ones with problems as we had to wait for the plunger to be returned. Breakfast was lacking, had to have my keys "fixed" because they would quit working. Heater and a/c was very weak. Cars parked literally 10 feet from your pillow constantly honking their horn to lock their doors

10

Candi

Oct 19, 2023

·

The suite was a great size. The beds were comfortable and so was the sofa. The breakfast was cooked on site, not put into microwave to warm up. I was pleasantly surprised.

8

Nelson

Sep 11, 2023

·

Stayed 1 night

The stay overall was good, lack of service and availability at breakfast was at worst we experienced. No coffee and most of the line items were gone and took forever to restock the breakfast line.

10

Erin

Jul 22, 2023

·

Stayed 1 night

Good sized rooms, great breakfast, common areas were clean, room was great. Staff was helpful and friendly. Manager overheard my kids complain about something (really minor) and he went above and beyond to help resolve the issue. Very happy with our stay.

8

Robert

Aug 15, 2024

·

Stayed 1 night

This location is being renovated into a Hilton Spark, whatever that is, so some details may change in the meantime. For our stay, it was mostly good. Beds were comfortable. Front desk was pleasant and helpful. Ben accommodated us as one of our party stayed after checkout while the rest of us tended errands -thanks. That said, a few knocks: We got the room specifically for the double sofa bed as third bed, but no linens other than a flimsy mattress cover were provided. They knew we expected to use it; had to cannibalize sheets and covers from one of the queen beds. Bathroom sink has no hot water and drains slowly. Shower continues to drip after it is shut off. The mounted shampoo, conditioner and body wash dispensers were empty, but at least little bottles were provided. Breakfast was ok; staff was attentive. Indoor pool looked great, and we regret not bringing suits.

8

Steven

Apr 1, 2024

·

Stayed 1 night

Very nice pool. Great breakfast.

10

Vanessa

Jan 12, 2023

·

Stayed 2 nights

The hotel is great, children loved the heated indoor pool. Was hard to turn left at a busy road, so you have to turn right and make a uturn. Service was great and a menu was up every day for breakfast, though not necessary was a nice bonus.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$104
March	$125
April	$118
May	$123
June	$124
July	$117
August	$112
September	$78
October	$160
November	$106
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $116	15 $117	16 $135	17 $129	18 $153	19 $144
20 $107	21 $106	22 $112	23 $118	24 $193	25 $140	26 $139
27 $104	28 $114	29 $120	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $451	3 $476
4 $451	5 $456	6 $456	7 $426	8 $426	9	10 $444
11	12 $149	13 $148	14 $156	15 $144	16 $138	17
18 $119	19 $121	20 $128	21	22 $132	23 $132	24 $121
25 $118	26 $118	27 $124	28 $123	29 $122	30	31 $133

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

1 Bedroom Standard 2 Queen Apartment with Kitchen and Extra Bed

Standard King Suite with Balcony and Extra Bed (Accessible)

1 Bedroom Suite 2 Queen Beds

1 King Bed + Sofabed

Suite, 1 Queen Bed with Sofa Bed, Accessible (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (Living Room;With Sofabed)

Standard Suite with Kitchen and Extra Bed

Standard 2 Queen Suite with Living Room and Extra Bed

Standard Queen Suite (Accessible)

1 Bedroom Standard 2 Queen Apartment with Extra Bed

Suite, 1 King Bed with Sofa Bed, Balcony (With Sofabed)

Standard King Suite with Whirlpool Bath

2 Queen Beds

1 King Bed, Mountain View, Balcony

Deluxe Queen Suite with Extra Bed

Mobility Accessible Queen Suite with Tub

Suite, 1 King Bed, Jetted Tub

Oversized One-Room Suite with Two Queen Beds

Double King Bed

1 King Bed

Standard King Suite with Balcony and Extra Bed

1 Queen Mobility Hearing Accessible Bathtub

2 Queen Beds with Sofabed

1 Bedroom Standard 2 Queen Apartment

Standard 2 Queen Or Single Suite

Standard King Suite with Whirlpool Bath and Extra Bed

1 Queen Mobility Hearing Accessible Ri Shower

King Bed + Sofa Mountain View

Standard Queen Suite

1 Queen Bed, Accessible

Mobility Accessible Queen Suite with Roll in Shower

Standard King Suite with Extra Bed

1 King Bed with Sofabed

1 King Bed + Sofabed Mountain View

Suite, 1 King Bed, Refrigerator & Microwave

Standard Queen Suite with Extra Bed (Accessible)

Standard Queen Room (Accessible)

Suite, 1 Queen Bed with Sofa Bed, Accessible (Bathtub, with Sofabed)

Double Accessible

Standard King Suite

Standard Room

1 Queen Bed Accessible Room

2 Queen Beds + Sofa

Standard Suite with Extra Bed

Standard King Suite with Jacuzzi

Suite, Multiple Beds, Kitchen (With Sofabed)

Standard Queen Suite with Extra Bed

2 Queen Beds + Sofabed

King Bed + Sofa

Standard 2 Queen Suite with Extra Bed

Standard King Suite with Balcony

Larger 2 Queen Suite with Extra Bed

Standard 2 Queen Suite

Sala Double Suite with Extra Bed

King Room with Sofabed

Standard King Suite with Extra Bed and Balcony

Suite, Multiple Beds, Refrigerator & Microwave (With Sofabed)

1 King Bed with Sofabed and Balcony Mountain Viewith

Queen Bed Accessible Room

Suite, 2 Queen Beds, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

FAQs about Best Western Plus Executive Suites

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