Name: Holiday Inn Express Hotel & Suites-North East by IHG
Address: 101 Hotel Plaza, North East, Maryland, United States of America, North East, Maryland, US
Price range: US$86–US$374 per night
Rating: 8.65

What guests think

At Holiday Inn Express Hotel & Suites-North East by IHG, travelers frequently praise friendly, accommodating staff and generally clean, comfortable stays, while noting active renovations, a closed or disappointing pool, and recurring noise from highways or upstairs guests.

Rooms range from newly renovated and spacious to dated, with occasional maintenance hiccups such as unreliable Wi‑Fi, faulty AC, and finicky door locks. Breakfast draws consistent praise for variety and taste, though quality can vary by day and hot items sometimes run out at peak times. Overall, it’s a convenient I‑95 stop with solid value if you’re comfortable with some renovation‑related trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is often closed or poorly maintained, though one guest enjoyed it when open. Parking is generally easy but can be tight during construction, and some reported noisy elevators and early-morning construction.

Related guest reviews

4

james

21 Jun 2025

·

Stayed 1 night

Room has an oder to it. Pool is disgusting. Pieces floating around. Worms and scum in it. Disgusting. Tried cleaning it myself but pole was broken.

6

truman

20 Sept 2025

·

Stayed 1 night

Freight elevator noisy when going up Grinding noise

4

Chris

24 Jun 2025

·

Stayed 2 nights

I have stayed at this property many times over the years and this is the first time I’ve had a lackluster experience. I understand the place is under renovation but you’re still renting at a premium price . First, having the parking lot full of work trucks and bucket trucks makes parking a challenge. Next we got to the room and it appears to be redone recently, but was not clean. The toilet was not clean and had remnants of blood on the seat. Also, there was dirt and grime around all the electrical outlets and switches in the restroom and the shower base had a black grime on the floor. Next we noticed the couch in the room had mystery stains on it that would not brush off. I hate to be that guy, but for the price we paid the experience should be at another level. The breakfasts were good!

6

Alicia

11 Nov 2023

·

Stayed 1 night

Lobby and vending area smelled horrible. Elevator made horrible noises.

8

Cassandra

14 Oct 2023

·

Stayed 1 night

Was woken up by construction, hammering, banging before 9 am on a Saturday.

8

Steven

1 Jun 2025

·

Stayed 3 nights

It was a nice place to stay, 4 stars. The morning breakfast always good with a variety of items available. The only issue with the room was the bathroom door would not stay open, which was frustrating with kids. Is the pool going to open this season? Looks like it has been closed for a couple of years? Maybe should not advertise it.

6

Andru

21 Aug 2025

·

Stayed 2 nights

The Wi-Fi in the room we were in was annoyingly frustrating and barely worked, kicking me off every five minutes or sooner. And the pool was small and cold. But the staff was friendly and the continental breakfast was surprisingly delicious, especially the biscuits and gravy. I was like, WHAT!? The distance to downtown North East was great and parking was easy (both at the hotel and on Main Street). Overall good experience for the price.

10

Janine

12 Aug 2023

·

Stayed 1 night

It wasn't in a scenic area. BUT we liked everything else! The room furnishings were clean and well maintained. The sheets were soft and so were the pillows. Julia, who made the breakfast, kept everything stocked and hot. Eggs with cheese, pancakes, pork or turkey sausage, delish coffee, plus more! And the outside pool was fun too.

8

Brian

18 Dec 2025

·

Stayed 1 night

Room seemed clean, staff was professional, breakfast is what it is, plenty of parking, some road noise

8

MARICEL

23 Jul 2023

·

Stayed 1 night

Travelling with my husband and 6 years old son who loves swimming, unfortunately, the pool is closed so it is a big disappointment for them as we pick this hotel for that reason. Breakfast is somewhat good though we have to wait a little because there is no hot food left when we first arrive at 8am.

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Cleanliness

Many guests found rooms and common areas clean, but several reported issues such as bathroom grime, odors, stained furniture, and a pest incident. Cleanliness standards seem inconsistent across renovated and older areas.

Related guest reviews

10

Troy

4 Sept 2025

·

Stayed 1 night

Very clean

4

Chris

24 Jun 2025

·

Stayed 2 nights

I have stayed at this property many times over the years and this is the first time I’ve had a lackluster experience. I understand the place is under renovation but you’re still renting at a premium price . First, having the parking lot full of work trucks and bucket trucks makes parking a challenge. Next we got to the room and it appears to be redone recently, but was not clean. The toilet was not clean and had remnants of blood on the seat. Also, there was dirt and grime around all the electrical outlets and switches in the restroom and the shower base had a black grime on the floor. Next we noticed the couch in the room had mystery stains on it that would not brush off. I hate to be that guy, but for the price we paid the experience should be at another level. The breakfasts were good!

6

Alicia

11 Nov 2023

·

Stayed 1 night

Lobby and vending area smelled horrible. Elevator made horrible noises.

8

James

2 Feb 2025

·

Stayed 1 night

Room was spacious and clean. Service was professional and courteous.

10

Kenneth

26 Sept 2025

·

Stayed 1 night

I like the great hospitality and it was very clean good breakfast also

10

Tara

1 Aug 2025

·

Stayed 1 night

clean room and bed, bathroom was clean, towels had some hairs on them… staff was friendly except the worker who was refilling the breakfast station was very angry that people were eating and mumbling rude words about having to refill it.. food was good, other hotel staff were friendly, would stay here again but would probably take breakfast to my room as the food worker put a damper on the mood for the day with her bad attitude. outside property is unappealing but inside was clean and well designed.

10

Brenda

21 Dec 2024

·

Stayed 1 night

Friendly service, room was clean and inviting. Always a great stop when heading south.

8

Brian

18 Dec 2025

·

Stayed 1 night

Room seemed clean, staff was professional, breakfast is what it is, plenty of parking, some road noise

4

Kelly

6 Jul 2025

·

Stayed 2 nights

There was a big spider/bug problem in our room. They moved us to a new room. However, we should have been compensated. The girls at the front desk were nice but not one manager called me to make it right. My children were so grossed out they had trouble sleeping. I would have relocated to another hotel but everything was booked. We over paid for this hotel. Pictures were not what realistic.

8

Robert

10 May 2024

·

Stayed 2 nights

Generally, the stay was OK. Clean room, decent bed, good breakfast (scrambled eggs and bacon) the first day. Not so good the second (pre-made egg and cheese foldovers; yukky sausage patties). Generally the property is tired. Example: you are greeted in the "lobby" by two orange faux-leather chairs, both with massive areas on the arms where the spray-on leather has fallen off. Room furniture chipped and old. Very busy/noisy truck route outside.

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Rooms

Several travelers liked the renovated, spacious rooms and comfortable beds, but recurring complaints cite highway and neighbor noise, along with occasional Wi‑Fi, AC, and door/lock problems. Décor ranges from refreshed to dated depending on the room.

Related guest reviews

10

Colleen

28 Dec 2024

·

Stayed 1 night

This Holiday Inn express in Northeast Maryland caters to providing nightly motel stays for Amtrak train employees. I went to bed early and was woken up twice with loud stomping feet in the unit above us. I don’t like being woken up at 5 AM when they went to work with the sound of heavy shoes stomping. We stayed on the third floor, and the noise was coming from the fourth floor above us..🙁

10

Katie

8 Nov 2024

·

Stayed 1 night

The front desk was very friendly. My room was quiet, spacious and safe. The location is private and quiet yet also less than a mile from Walmart and several food locations.

10

Diane

10 Feb 2025

·

Stayed 3 nights

I was in a newly renovated room, and that is an improvement over the older rooms. Spacious. Well laid out. Comfy bed and linens.

8

Glenn

4 Aug 2024

·

Stayed 1 night

Very nice clean hotel. The only down side was the folks above me sounded like a herd of elephants walking around, made it hard to sleep!

8

James

2 Feb 2025

·

Stayed 1 night

Room was spacious and clean. Service was professional and courteous.

6

Lisa

23 Jul 2025

·

Stayed 2 nights

The staff was friendly and accommodating to issues. The room was clean and breakfast had a wide selection of items. The noise level was high, even with ear plugs outside noise throughout the night as well as noise from other guests was above what I would have expected. For that reason alone I would not be able to recommend this location.

6

Andru

21 Aug 2025

·

Stayed 2 nights

The Wi-Fi in the room we were in was annoyingly frustrating and barely worked, kicking me off every five minutes or sooner. And the pool was small and cold. But the staff was friendly and the continental breakfast was surprisingly delicious, especially the biscuits and gravy. I was like, WHAT!? The distance to downtown North East was great and parking was easy (both at the hotel and on Main Street). Overall good experience for the price.

2

Ronald

7 Jul 2024

·

Stayed 1 night

The air conditioning was broken seemingly on the entire 4th floor on a day that felt like 103° outside. We got moved to a second room after our first one was 80°(legitimately), however the second room was only slightly improved and still was not up to par for what a hotel should be. We checked out of the hotel after being there for less than 3 hours. When we went to the girl at the front desk to check out, she did not try to offer a resolution to our problem, nor did she offer us another room with working AC. This was very disappointing, as we were there to celebrate our first wedding anniversary.

8

Brian

18 Dec 2025

·

Stayed 1 night

Room seemed clean, staff was professional, breakfast is what it is, plenty of parking, some road noise

8

Robert

10 May 2024

·

Stayed 2 nights

Generally, the stay was OK. Clean room, decent bed, good breakfast (scrambled eggs and bacon) the first day. Not so good the second (pre-made egg and cheese foldovers; yukky sausage patties). Generally the property is tired. Example: you are greeted in the "lobby" by two orange faux-leather chairs, both with massive areas on the arms where the spray-on leather has fallen off. Room furniture chipped and old. Very busy/noisy truck route outside.

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Service

Service is frequently described as friendly, helpful, and accommodating at check‑in and throughout the stay. A few experiences noted curt or unhelpful interactions and delays when rooms weren’t ready.

Related guest reviews

10

Patricia

8 Oct 2024

·

Stayed 1 night

The area is safe and well lit. The lady at the front desk, I think her name is savanna, went out of her way to prepare a room. She open the sofa bed turn the lights on and adjusted the temperature. She was wonderful to two elderly ladies. The rooms were clean and we had a quiet night.

10

Omeca

16 Jan 2024

·

Stayed 1 night

Front desk staff is Top Tier

10

W Dale

4 Nov 2025

·

Stayed 2 nights

Staff was very friendly and the room was excellent .

6

Laura

20 Dec 2025

·

Stayed 3 nights

The staff was exceptional. Everyone from the lady that made the eggs in the morning to the maintenance man to the front desk. They were all amazing. However, the hotel needs some revamping. I had almost every time I re-entered the room I had to go down to the front desk and have them re-key my card because the key holder did not connect with my keys, I had an issue with my bathroom ceiling, it was flooding into my bathroom from upstairs. They did move me to a new room however, in the move, I lost a necklace, a crucifix, probably in the towels from mopping up the floor and all I got was an apology. The hotel is terribly outdated however it is very clean and the location worked for me perfectly thank you

10

Ramona

8 Jun 2025

·

Stayed 1 night

Our stay was good. The customer service was amazing. I needed specific accommodations and they were met accordingly. Breakfast was amazing. And the lady who was in charge of taking care of breakfast did a phenomenal job!!!!!!

10

Shannon

15 Jun 2025

·

Stayed 1 night

We were traveling for my sons wedding and got on late at night and clerk was very friendly and helpful and allowed us a late check out.

10

Lissette

13 Apr 2025

·

Stayed 1 night

The staff in the front and housekeeping were very accommodating. I traveled for a family event and needed to check in an hour before and they allowed me to without any issues.

6

Johnny

11 Mar 2024

·

Stayed 1 night

There were no rooms ready at 1530. Staff was too busy in personal conversations. The room they finally gave was missing towels and the sink drain was stuck closed

8

Kristin

10 Nov 2025

·

Stayed 1 night

Front desk staff was lovely- knowledgable, friendly, and efficient. Room was clean, and breakfast was tasty!

6

Fred

13 Mar 2024

·

Stayed 2 nights

The clerk at the reservation desk was curt and patronizing; and she clearly didn't want to be bothered by customers.

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Location

Convenient to I‑95, food options, and downtown North East; area felt safe and well lit. Some guests noted it isn’t scenic and traffic nearby can add road noise.

Related guest reviews

10

Patricia

8 Oct 2024

·

Stayed 1 night

The area is safe and well lit. The lady at the front desk, I think her name is savanna, went out of her way to prepare a room. She open the sofa bed turn the lights on and adjusted the temperature. She was wonderful to two elderly ladies. The rooms were clean and we had a quiet night.

10

Tammy

5 Apr 2024

·

Stayed 1 night

It was close to where we were going, so it was very convenient.

10

Victoria

31 Mar 2025

·

Stayed 2 nights

This Hotel was very close to the town we were visiting, so it was very convenient.

10

Katie

8 Nov 2024

·

Stayed 1 night

The front desk was very friendly. My room was quiet, spacious and safe. The location is private and quiet yet also less than a mile from Walmart and several food locations.

10

Barbara

13 Apr 2024

·

Stayed 3 nights

Very convenient to food and driving.

10

Amber

16 Feb 2024

·

Stayed 1 night

The property is nice and easy to get too.

10

JEANINE

30 Sept 2024

·

Stayed 2 nights

The hotel was a bit removed from where we were visiting, but just a 20 min drive. Staff were helpful and friendly. The room was very clean, bed was comfortable and good for our 2 night stay.

8

Brian

18 Dec 2025

·

Stayed 1 night

Room seemed clean, staff was professional, breakfast is what it is, plenty of parking, some road noise

10

Michael

19 Mar 2024

·

Stayed 1 night

Convenient location and great nearby seafood restaurant options.

8

Robert

10 May 2024

·

Stayed 2 nights

Generally, the stay was OK. Clean room, decent bed, good breakfast (scrambled eggs and bacon) the first day. Not so good the second (pre-made egg and cheese foldovers; yukky sausage patties). Generally the property is tired. Example: you are greeted in the "lobby" by two orange faux-leather chairs, both with massive areas on the arms where the spray-on leather has fallen off. Room furniture chipped and old. Very busy/noisy truck route outside.

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Dining

Breakfast receives repeated praise for variety and taste, with biscuits and gravy and other hot options mentioned. Minor drawbacks include occasional quality inconsistency, items running out at busy times, and one rude staff interaction.

Related guest reviews

10

Thomas

11 Aug 2023

·

Stayed 1 night

Stayed a second time at this property. Welcoming staff. A solid hotel. Bed is comfortable and supportive. Room is pleasant and comfortable. Breakfast is a nice perk. Decent little area to eat - some healthy options. Front staff and kitchen staff pleasant and helpful. I would recommend for your stay.

10

Kenneth

26 Sept 2025

·

Stayed 1 night

I like the great hospitality and it was very clean good breakfast also

8

Steven

1 Jun 2025

·

Stayed 3 nights

It was a nice place to stay, 4 stars. The morning breakfast always good with a variety of items available. The only issue with the room was the bathroom door would not stay open, which was frustrating with kids. Is the pool going to open this season? Looks like it has been closed for a couple of years? Maybe should not advertise it.

6

Andru

21 Aug 2025

·

Stayed 2 nights

The Wi-Fi in the room we were in was annoyingly frustrating and barely worked, kicking me off every five minutes or sooner. And the pool was small and cold. But the staff was friendly and the continental breakfast was surprisingly delicious, especially the biscuits and gravy. I was like, WHAT!? The distance to downtown North East was great and parking was easy (both at the hotel and on Main Street). Overall good experience for the price.

10

Sierra

17 Aug 2025

·

Stayed 2 nights

Absolutely amazing experience! Awesome and understanding staff and incredible weekend breakfast options!! Thank you!

10

Tara

1 Aug 2025

·

Stayed 1 night

clean room and bed, bathroom was clean, towels had some hairs on them… staff was friendly except the worker who was refilling the breakfast station was very angry that people were eating and mumbling rude words about having to refill it.. food was good, other hotel staff were friendly, would stay here again but would probably take breakfast to my room as the food worker put a damper on the mood for the day with her bad attitude. outside property is unappealing but inside was clean and well designed.

10

Janine

12 Aug 2023

·

Stayed 1 night

It wasn't in a scenic area. BUT we liked everything else! The room furnishings were clean and well maintained. The sheets were soft and so were the pillows. Julia, who made the breakfast, kept everything stocked and hot. Eggs with cheese, pancakes, pork or turkey sausage, delish coffee, plus more! And the outside pool was fun too.

8

MARICEL

23 Jul 2023

·

Stayed 1 night

Travelling with my husband and 6 years old son who loves swimming, unfortunately, the pool is closed so it is a big disappointment for them as we pick this hotel for that reason. Breakfast is somewhat good though we have to wait a little because there is no hot food left when we first arrive at 8am.

8

Kristin

10 Nov 2025

·

Stayed 1 night

Front desk staff was lovely- knowledgable, friendly, and efficient. Room was clean, and breakfast was tasty!

8

Robert

10 May 2024

·

Stayed 2 nights

Generally, the stay was OK. Clean room, decent bed, good breakfast (scrambled eggs and bacon) the first day. Not so good the second (pre-made egg and cheese foldovers; yukky sausage patties). Generally the property is tired. Example: you are greeted in the "lobby" by two orange faux-leather chairs, both with massive areas on the arms where the spray-on leather has fallen off. Room furniture chipped and old. Very busy/noisy truck route outside.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$94
February	US$90
March	US$92
April	US$112
May	US$163
June	US$171
July	US$155
August	US$132
September	US$163
October	US$176
November	US$127
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $167	16 $153	17 $163	18 $349	19 $284
20 $86	21 $124	22 $124	23 $129	24 $146	25 $181	26 $166
27 $116	28 $136	29 $136	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $166	2	3 $274
4 $117	5 $133	6 $143	7 $148	8 $161	9 $231	10 $374
11 $123	12 $138	13 $147	14 $134	15 $149	16 $269	17 $204
18 $117	19 $117	20 $105	21 $121	22 $129	23 $227	24 $236
25 $105	26 $117	27 $105	28 $105	29 $131	30 $197	31 $181

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About this property

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