Holiday Inn & Suites Richmond West End by IHG

$125

/ night

Avg. for October

Holiday Inn & Suites Richmond West End by IHG - Room

Holiday Inn & Suites Richmond West End by IHG - Restaurant

Holiday Inn & Suites Richmond West End by IHG - Bathroom

Prices for Holiday Inn & Suites Richmond West End by IHG

Select dates to see prices and availability

$125

/ night

Avg. for October

Monthly average prices

Nightly prices at Holiday Inn & Suites Richmond West End by IHG average $91 in December, the cheapest month, and $144 in March, the most expensive, based on the last 12 months.

Average nightly price at Holiday Inn & Suites Richmond West End by IHG by month, last 12 months (USD)
Month	Average price
January	$94
February	$110
March	$144
April	$116
May	$123
June	$126
July	$126
August	$111
September	$109
October	$125
November	$113
December	$91

Most expensive: March (~$144)

Cheapest: December (~$91)

About this property

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.

Amenities

Business amenities

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Richmond? This hotel has 2054 square feet (191 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Dining

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Rooms

Make yourself at home in one of the 141 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Location

With a stay at Holiday Inn & Suites Richmond West End, you'll be centrally located in Richmond, within a 10-minute drive of University of Richmond and Short Pump Town Center. This hotel is 7.3 mi (11.8 km) from Richmond Raceway and 7.8 mi (12.6 km) from Virginia Commonwealth University.

What's nearby

Bon Secours Heart Institute at Reynolds Crossing(2.2 miles)
Henrico Doctors' Hospital(2.3 miles)
Regency Square Mall(3.7 miles)
University of Richmond(3.7 miles)
Lewis Ginter Botanical Garden(3.8 miles)
Shops at Willow Lawn(4 miles)
Belmont Golf Course(4 miles)
Crump Park and Meadow Farm Museum(4.1 miles)
Cultural Arts Center Glen Allen(4.1 miles)
Virginia Randolph Museum(4.6 miles)
Elk's Lodge(4.8 miles)
Topgolf(5 miles)
Country Club of Virginia(5.2 miles)
Monument Avenue(5.3 miles)
Lavender Fields Herb Farm(5.7 miles)
The nearest major airport is Richmond Intl. Airport (RIC)(17.8 miles)

Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Housekeeping

Show all

Location

8008 West Broad St, Richmond, Virginia, United States of America

Bon Secours Heart Institute at Reynolds Crossing (2.2 miles)

Henrico Doctors' Hospital (2.3 miles)

Regency Square Mall (3.7 miles)

University of Richmond (3.7 miles)

Lewis Ginter Botanical Garden (3.8 miles)

Shops at Willow Lawn (4 miles)

More location info

Room options

Standard Room, 2 Queen Beds, Accessible

Room details

2 Queen Beds

Sleeps 4

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Suite, 1 Bedroom, Accessible Bathtub (Accessible Tub)

Room details

2 Queen Beds

Sleeps 6

Air Conditioning

Wi-Fi (Free)

Refrigerator

Suite, 1 Bedroom, Mobility Accessible

Room details

2 Queen Beds

Sleeps 6

Air Conditioning

Wi-Fi (Free)

Refrigerator

Standard Room, 1 King Bed, Mobility Accessible

Room details

1 King Bed

Sleeps 2

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Suite, 1 Bedroom

Room details

1 King Bed

Sleeps 6

576 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Standard Room, 2 Queen Beds

Room details

2 Queen Beds

Sleeps 4

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Access Tub)

Room details

2 Queen Beds

Sleeps 6

Air Conditioning

Wi-Fi (Free)

Refrigerator

Standard Room

Room details

1 Full Bed

Sleeps 2

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Standard Room, 1 King Bed

Room details

1 King Bed

Sleeps 2

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Premium Room

Room details

1 Full Bed

Sleeps 2

576 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Suite, 1 Bedroom, Accessible

Room details

2 Queen Beds

Sleeps 6

Air Conditioning

Wi-Fi (Free)

Refrigerator

Standard Room, 1 King Bed, Accessible

Room details

1 King Bed

Sleeps 2

288 ft²

Air Conditioning

Wi-Fi (Free)

Refrigerator

Guest reviews of Holiday Inn & Suites Richmond West End by IHG

7.9

Good

Based on 726 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn & Suites Richmond West End by IHG, travellers repeatedly praise very clean, modern rooms and friendly staff, alongside convenient access to shops, dining, and I-64, though some report maintenance hiccups and occasional noise or alarms at night.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Common issues include slow or out-of-service elevators and mixed experiences with the outdoor pool. Rooms feel comfortable and updated, but bathrooms can be small and a few guests faced AC or TV problems. Expect a clean, modern stay with helpful service and some facility limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Renovated property with a gym, outdoor pool, and an on-site bar/restaurant. Multiple reviews cite slow or out-of-service elevators and occasional pool closures or cleanliness/temperature issues; parking is generally straightforward.

Related guest reviews

Miroslav

Jul 30, 2025

Stayed 1 night

It would be very nice ,if when the pool is closed for any reason you put it on the website, if I had known that I certainly wouldn't have booked the room, even if it was for free it was very unprofessional.!!

Adrienne

Sep 30, 2025

Stayed 1 night

Clean rooms. The staffing was very friendly and helpful. Love they had a bar and restaurant in the hotel. Everything about this hotel is all 5 stars. I would definitely visit again

paul

Dec 14, 2025

Stayed 1 night

The room was clean and staff were great. The 2 elevators in the lobby didn’t work so we either had to have staff take us up the service elevator or walk up 5 flights of steps. I would have expected they would have had an elevator service company bypass the key card scanner to make the elevator function.

Robert

Sep 24, 2025

Stayed 4 nights

Very good stay. Great location with easy drive into downtown and to shops away from the city. Room was clean. Nice bed and great shower. We were very comfortable. Staff was very helpful. Both elevators broke. Staff was very accommodating to help us to our room on the second floor. We enjoyed our staff. Very nice. Will use Holiday inn again.

Elizabeth

Jul 26, 2025

Stayed 2 nights

Our room had a non-working shower and fridge. They did verify and let us change rooms. Still a hassle and something that should have been caught well before check-in. One working elevator and a dirty pool. I do think the one-bedroom suite is fine for the price/night. No free breakfast, FYI.

Nicole

Jun 23, 2025

Stayed 2 nights

We stayed here two nights while in town for my son’s tournament. It served our needs well. Location was good, near food and gas options. Hotel was clean and rooms were nice. AC was cold. Elevators are slow. Was nice to have on-site dining/bar option. Outdoor pool was on the smaller side but seems nice, we didn’t use it. Free coffee in the morning would be appreciated!

Christine

Aug 1, 2025

Stayed 1 night

Very convenient to everything. Gym was nice, room was clean and spacious. Enjoyed my stay

sandra

Aug 21, 2025

Stayed 3 nights

Had a great stay. The hotel was clean and the staff was friendly. The only downside was one of the elevators was broken so it was a waiting game sometimes

shelley

Aug 8, 2025

Stayed 1 night

Clean and quiet. Outdoor pool not heated but lovely outdoor lounge area.

Anthony

Aug 23, 2025

Stayed 3 nights

I thought the property is extremely well maintained. One of the elevators was out of service, but it wasn't too bad.

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AI-generated summary based on recent guest reviews

Cleanliness

Guests frequently highlight very clean rooms and common areas, with the hotel feeling new or recently renovated. A few noted lapses such as dirty floors or linens and occasional oversights.

Related guest reviews

Brady

May 25, 2025

Stayed 2 nights

Newly remodeled, very clean and comfortable!

Ciji

Sep 29, 2025

Stayed 4 nights

Very clean and safe. Friendly staff. Would definitely book again.

Samuel

Aug 10, 2025

Stayed 1 night

Cleanliness of the property was not good

Heaven

Jun 10, 2025

Stayed 5 nights

I had a good experience staying at this hotel and would definitely stay here again. The price was very reasonable, and the staff were all friendly and accommodating. The beds were super comfy, and the room had a nice TV and perfectly working air conditioning — which made for a very comfortable stay. When we first checked in, the microwave in our room wasn’t working, but the front desk quickly resolved the issue by moving us to another room. The only real downside was the cleanliness of the floors. They were quite dirty — the bottom of my socks turned black from walking on them, which was disappointing. Aside from that, everything else met or exceeded expectations, and I appreciated the overall value. With a bit more attention to cleaning, this would be an easy five-star stay.

Tamu

Aug 21, 2025

Stayed 1 night

The check-in process was easy and efficient. The hotel staff was professional and the rooms were extra clean.

Jeanette

Nov 22, 2025

Stayed 3 nights

The room was cleaned each day, and soiled towels were replaced with fresh ones. Staff were extremely helpful and pleasant, and professional

Lakia

Apr 29, 2025

Stayed 1 night

I walked in to a lobby full of loud, very tall teenagers. Then checked into a dirty room. Dirty washcloths, dirty towels, dirty shower, dirty toilet, and an unmade bed and had to then take all of my belongings back down to the lobby to get a new room. Then the next day, I was napping and had the DND sign hanging on my door and the housekeeper came in anyway, woke me up, saying she didn't check to see if someone was actually still in my room. Very disturbing.

GINO

Jun 30, 2025

Stayed 3 nights

Brand new! Super clean

Melissa

Sep 29, 2025

Stayed 1 night

Friendly staff, hotel was very clean, bed was comfortable

Michael

Nov 17, 2025

Stayed 1 night

staff was very helpful and friendly. Rooms and common areas were always clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with updated decor, quality bedding, and many spacious suites. Some mention small bathrooms or tight layouts and intermittent issues with AC, TV reception, blinds/shades, or appliances.

Related guest reviews

Martha

Oct 17, 2025

Stayed 1 night

Quality bedding, towels and Dove care products

Zoe

Mar 10, 2025

Stayed 1 night

Bed was very comfortable! The only thing is that the shower has no pressure at all and hot water take a while!

Dave

Oct 17, 2025

Stayed 1 night

Very nice room, clean, updated, big tv, wish all the hotels where like this and this price point.

Tiffany

Oct 19, 2025

Stayed 2 nights

This hotel had been recently renovated. Our room had luxury vinyl flooring, a microwave, and a small fridge. Everything was clean! It was so quiet and comfortable that we decided to forgo our dinner plans, relax…and DoorDash our meals!

Adriane

Sep 21, 2025

Stayed 1 night

Beautiful suite. More than enough room for an overnight stay. The suite was cleaned thoroughly and amenities were great. Definitely, a spot for just getting away for a night.

John

Aug 6, 2025

Stayed 1 night

Great stay! But blinds were not dark enough! Room was bright as day and we were on top floor.

Tyronda

Sep 29, 2025

Stayed 2 nights

I didn’t like the bathroom size and the sink being outside. The ac was complicated and kept going to heat.

Stanislav

Jun 17, 2025

Stayed 1 night

The room is tiny, so even a suitcase can only be opened on the bed. All TV channels work poorly and the picture freezes. The air conditioner works poorly and the room is stuffy.

Tonita

Sep 23, 2025

Stayed 1 night

The suites were Nice and spacious. I love the beds Very plush.

Darryl

May 1, 2025

Stayed 2 nights

Bathroom too small

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and professional, with smooth check-in for many. A minority reported problems like incorrect room assignments, deposit follow-up, or occasional rudeness or slow response.

Related guest reviews

Frida

Aug 30, 2025

Stayed 1 night

Staff at consierge was warm and friendly.

Brandin

May 25, 2025

Stayed 1 night

I booked a room w 2 queen beds. I was given a king bed and pullout sofa

Treva

Oct 21, 2025

Stayed 1 night

Enjoyed my stay. Staff were very friendly

Tamu

Aug 21, 2025

Stayed 1 night

The check-in process was easy and efficient. The hotel staff was professional and the rooms were extra clean.

Jeremiah

Apr 27, 2025

Stayed 2 nights

Clean. Seamless check in and out. Great customer service.

Lorin

Sep 29, 2025

Stayed 1 night

I enjoyed my stay, however I never received my $50 deposit back from the hotel after my stay. They claimed all funds were released when I left but it was never sent back to my bank account. Tried for a month to get in contact with the manager but no success.

Jeanette

Nov 22, 2025

Stayed 3 nights

The room was cleaned each day, and soiled towels were replaced with fresh ones. Staff were extremely helpful and pleasant, and professional

Amanda

Jun 16, 2025

Stayed 1 night

The check in service was poor. The staff threatened to refuse service because my kids were not calm enough for her at check in. She was rude to me and to the kids. Also, it's very disappointing that the hotel does not offer complimentary coffee.

viviana

Jun 21, 2025

Stayed 1 night

The check in was horrible. The front desk person was frustrated but pretended to be happy but when asked about something would go and do it and would slam doors and things. Gave us wrong information about the pool. The pool was all moldy on the outside. Was goven a wrong room and then given a wrong sixe bed . I reserved queen beds and i got full size beds. The air conditioner was terrible .. my experience was horrible never staying there again.

Michael

Nov 17, 2025

Stayed 1 night

staff was very helpful and friendly. Rooms and common areas were always clean.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-64 and close to shops and restaurants, with several noting quiet surroundings. A few mentioned the approach past an abandoned building or an area that looks less appealing.

Related guest reviews

Jody

May 6, 2025

Stayed 1 night

Clean, comfortable room. Great location, easy to get anywhere, but still quiet.

Cass

Oct 10, 2025

Stayed 1 night

This hotel is located outside Richmond with easy access to I 64. Very minimalist, clean, efficient. Loved the blackout shades! Great for an overnight; slept great.

Kenton

Jul 30, 2025

Stayed 1 night

The hotel does not look like it’s in the best part of town, but the interior is really great and the bed was very comfortable.

Karen

Oct 2, 2025

Stayed 1 night

This hotel is not right off route 95 but was worth the drive a few miles to save some money. We were only staying one night on our way to South Carolina. The room was clean and comfortable, no complaints. They could use more handicapped parking, my husband has mobility issues and has a tag but there were only a few spaces and were always full. There was also a large van parked next to the entrance that was blocking several parking spaces in the front row and it stayed there all night. Also the restaurant wasn’t really a restaurant, just counter service with a few fast food items for take out. No free breakfast either. We left the property for our meals.

Maryclare

Aug 24, 2025

Stayed 1 night

Perfect location and nice amenities

Rocsheda

Jul 28, 2025

Stayed 1 night

Very clean close to a lot of shops and restaurants. Will be stay again.

James Andrew

Aug 3, 2025

Stayed 1 night

I would give the hotel a pretty high rating especially for the cost. Here I am listing some things that could have been better. The elevators were not great. There was quite a long wait for them. The hotel is located behind what appears to be an out of business restaurant... not the most appealing way to approach... and the roadway past that abandoned building leading to the hotel is a little sketchy. It would be nice to have a guide to the hotel in the room, or handed out at the front desk, or accessible through the TV. I had to guess where the ice machine was, because I tried calling the front desk but they puit me on hold for several minutes (a bad choice because the question I had would have taken 10 seconds to answer).

Dolores

Jul 31, 2025

Stayed 1 night

Convenient to I-64W lots of dining choices around although I was hoping to go to Subrosa but found it was closed

Mertalia

Aug 20, 2025

Stayed 7 nights

Our stay was very awesome and the area was the highlight. Shopping was very convenient from this location and many restaurants to choose from. Staff very friendly and helpful

shanice

Sep 28, 2025

Stayed 3 nights

great location

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AI-generated summary based on recent guest reviews

Dining

On-site dining and paid breakfast draw mixed feedback, ranging from very good to limited or overpriced. Several guests note there is no complimentary breakfast or coffee.

Related guest reviews

Lindsey

Aug 31, 2025

Stayed 1 night

I would have given the hotel 5 stars but breakfast selection was very limited and over priced. Coffee wasn't even included with the room, which was surprising to me. Its little things like that which make me want to come back to a hotel or not. Although this was clean and staff was excellent...I won't likely be back.

Aris

Aug 29, 2025

Stayed 3 nights

Nice and quiet, breakfast was amazing!!

John

Jun 7, 2025

Stayed 1 night

Great hotel. Rooms were very nice and clean. Have to pay for breakfast and coffee. Several restaurants around. Would stay again and recommend.

Shantelle

Sep 29, 2025

Stayed 2 nights

No complimentary breakfast

Mitra

Jul 4, 2025

Stayed 2 nights

You can smell the newness and renovations. Extremely pleased with the hotel and the room. Very comfortable bed, pillows, blankets. Sparkling clean and new. Staff pleasant and helpful. The only reason I gave it 4 out of 5 was the food. Food options were good enough but very greasy, burger was rubbery, salad was soggy and drenched in dressing. But overall it was a very good stay. Would definitely stay here again.

Karen

Oct 2, 2025

Stayed 1 night

Jane

Aug 1, 2025

Stayed 1 night

Very limited food at the hotel. Basic hotel, not upscale.

Carla

Sep 29, 2025

Stayed 1 night

Our room was nice and neat, very quiet , barely heard any noises. Breakfast was very good !

Sep 29, 2025

Stayed 2 nights

Breakfast was the bomb. Beds were so comfy. Clean smelling air.

Gary

Sep 11, 2025

Stayed 1 night

It wasn't unique it was a basic hotel. Great general manager. We didn't know that it didn't include breakfast it was a full service restaurant it was pay for items for breakfast and coffee no freebies here was able to get hot water for some tea.staff was great

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AI-generated summary based on recent guest reviews

SuEllen

2 weeks ago

Stayed 1 night

Nicely renovated hotel! I didn’t have a chance to use the restaurant or bar, but it was nice to know they were available. Only complaints I had were the $55 incidental fees I wasn’t expecting to have to pay at check in, and the absolute lack of parking when I returned to the hotel after my event —seemed that there may have been a sports event nearby? I use handicapped parking, and couldn’t even find a regular spot at this location. Finally had to park at a designated “diamond member” spot at the rear of the hotel. Luckily it was near an accessible entrance.

Steva

4 weeks ago

Stayed 4 nights

Very convenient to everywhere I needed to go. The staff was very kind and helpful. Check in and out was very quick and efficient.

Horace

Sep 28, 2026

Stayed 2 nights

Great Stay!!!!!!!!!!!!!!!

Melissa

Sep 27, 2026

Stayed 2 nights

The room was clean and the staff was helpful and polite.

Joseph

Sep 26, 2026

Stayed 4 nights

The staff doesn’t respond or do anything to help you in anyway. The staff literally just sits outside smoking and texting on their phone and our unfriendly cranky people. Stay away.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 06:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Holiday Inn & Suites Richmond West End by IHG

Is parking available at the hotel?

Free self-parking is available on-site, with limited spaces.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available for a fee, served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Richmond, within a 10-minute drive of Short Pump Town Center and the University of Richmond. It is approximately 7.3 miles from Richmond Raceway and 7.8 miles from Virginia Commonwealth University.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 18 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

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Prices for upcoming dates

October 2026

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Check-in must be done by someone who is at least 21 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.

Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
1 $119	2 $125	3 $125	4 $123	5 $123	6 $132	7 $132
8 $105	9 $109	10 $105	11 $109	12 $148	13 $267	14 $184
15 $110	16 $109	17 $117	18 $108	19 $110	20 $197	21 $192
22 $109	23 $110	24 $110	25 $105	26 $126	27 $125	28 $122
29 $109	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $172	31 $154